Fifth Third Bank Bewertungen 735

The service provided at Bank 5/3 is very good, regardless of where I need it. Ensure customer satisfaction with its teller job. I have nothing to complain about.

Professional and helpful in banking transaction

Well, first off, I was accepted for the bank account. The second of all the banker didn’t have to go too much and didn’t waste my time and I know a lot about finances and financial workings, and she did not blow my ears off and she told me she will always be there for me and it was quick easy and fair to the point.

I went to open an account on a randomly short staffing day at this 53 branch in Detroit Friday afternoon. Even without an appointment, the staff is willing to go beyond to help me to open the account successfully. Highly satisfied!
Thanks!

Outstanding reps here at the Woodstock Towne lake branch.

Not seeing how perceived customer difficulty is handled by your employees.

I called to change my phone number on file, spent 30 minutes answering every imaginable question to verify my identity, and then they refused to change the phone number. So now, after wasting 30 minutes of my life and violating my privacy for "security," I still cannot log in!

Wonderful service

Great customer service. Very helpful to my needs.

I’ve had consistently positive experiences at this branch. The staff is professional, attentive, and highly efficient in handling customer needs. They take the time to understand each situation and provide solutions promptly, which makes every visit smooth and hassle-free.

What stands out most is their strong commitment to customer service. The team is knowledgeable, courteous, and always willing to go the extra mile to ensure a great experience. I have not encountered any issues during my visits, and the level of consistency they maintain is truly commendable.

THE PROBLEM WAS RESOLVED ! WITH SPEED AND ACCERENTLY

I called to report fraud on my account. This was the 3rd time about the same charge. After repeatedly being transferred from one person to another, I requested a supervisor. Bottom line, after being on hold for 55 minutes, I hung up without any resolution or being connected with anyone who could help. While I like my branch, I would absolutely NOT RECOMMEND this bank for online services or any customer care and support. HORRIBLE! and, yes, they recognized that the charge was fraud!

The people at 5/3 on Telegraph Rd are so friendly. We call there and always get our answer. Aaron that we see for our CD's or other business is fantastic. He knows his product that is available and whats new on the market. My husband and I enjoy going to this bank.

Jacob was very courteous and worked with me through the day even into right at closing time to get everything situated and set up the way I wanted.

The young gentleman there (Matthew) answered all questions politely, promptly and professionally. When needed he contacted others there for detailed information. We were provided all account information as well as an easy way to contact him with any further questions. He made us feel welcome and valued as new customers, no to mention being sure we were provided the best rate of return on our investment.

Excelente atención y orientación y solución del problema.

I had a 5/3rd HYSA, but they kept lowering the rate and when I called, they could not or would not tell me what the current rate. So I was in the process of moving money from 5/3 to AMEX. I verified my AMEX account per their process. The moment I started moving my money a 5/3rd rep called me about my checking and savings balances. I told her about my HYSA experience at 5/3 and told her I was moving my money to AMEX. Within an hour of that call 5/3 suspended by AMEX transfer account in their system. I called the number provided and was first told that I had insufficient funds of the transfer (totally incorrect) and the next time I called their call center in the Philipines I was told there was "suspicious activity on my AMEX account" and that I would need to contact AMEX. I called AMEX and they said everything was fine. I called the call center for the 3rd time and they said to wait another day. This whole situation was entirely unethical and appears to be designed for 5/3 to hold onto my money for as long as possible. It's still not rectified and I've wasted most of my day on this.

Came in without appointment and was greeted and handled warmly

Needed to go in for a quick deposit and was greeted immediately when I walked in. The lady behind the counter was friendly and polite. Not a big banking moment but very refreshing in a rushed world that at times seems cold.

The tellers are the best out there. Friendly and professional they always make me feel like I am an important customer of theirs. I am always greeted with a smile and a goodbye and have a great day from every one of the tellers that I ever deal with