My experience (via buyagift) was cancelled 3.30pm the day before. I understand that problems happen, but it has taken over 2 months & a bank charge back claim to get the £122 additional payment made... Mehr ansehen
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Das sagen Bewerter
It was a great experience for a first time nervous driver. She was put at ease and soon gained confidence driving on the track. The guys at the track were realy helpful ( sorry cant remeber their name... Mehr ansehen
Unternehmen hat geantwortet
Fantastic day on the track Yes there are upgrades and it will cost but it’s worth it Special thanks to Amy who helped us with the Media and Richard Wheeler our driving instructor
Unternehmen hat geantwortet
My son has had an amazing experience today. Not only driving cars for the first time, but Driving super cars! Would do it again. Thanks Jy for being so helpful and friendly.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The UK's largest and most professional provider of impeccably organised Supercar Driving Experiences! We have a large range of supercars available for drives and passenger experiences nationwide for those with a full driving licence, and for juniors also!
Kontaktinformationen
Boulton Road, B91 2JU, Solihull, Vereinigtes Königreich
- 01675433800
- info@6thgearexperience.com
- 6thgearexperience.com
4,5
Hervorragend
243 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Hat 71 % seiner negativen Bewertungen beantwortet
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Excellent day at Stafford.
Excellent day, lovely staff, really friendly and the cars were brilliant. Can't wait to go back again and try some of the other cars.
9. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von 6th Gear Experience
Thank you for leaving us such a positive review. We hope to see you back with us soon! Don't forget to use your loyalty discount code printed on your driver ticket for 10% off your next experience!
Went to Elevenighton with my family to…
Went to Elevenighton with my family to celebrate our wedding anniversary, father's day and my husband 50th birthday. I bought 4 memory sticks after the event we went to the truck to view the photos and I was advised that 2 of the memory stick did not have a recording but the porche had a back up and it would be looked at. I had to email to ask and I had a response to say no footage was available and I was given a refund of £5 per stick YES a total of £10 for something that cost £70. I found this was an insult and I have no video footage of what should have a day to treasure. I would not use 6th Gear again or recommend to family or friends.
17. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von 6th Gear Experience
Hi Ann, thank you for taking the time to leave a review from your experience with us. We do send all customers details regarding issues with memory sticks when the experience is booked in. On the off chance that our team are unable to recover footage from the hard-drive of the cars, we offer a £5.00 refund per missing video, if no footage is recovered at all a full refund can be processed once the stick has been returned. As you do have footage on the stick, we were unable to offer a full refund, hence why you were eligible for the partial £5.00 refund.
All of these details can be found on our website as well as in the About Your Day information sent to you when the booking was made.
We do hope that you enjoyed your time driving our supercars however.
The driving instructors were great they…
The driving instructors were great they made my son feel very confident and helped him whilst driving my son loved every part of this experience
9. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von 6th Gear Experience
Thank you for leaving us such a positive review. We hope to see you back with us soon! Don't forget to use your loyalty discount code printed on your driver ticket for 10% off your next experience!
6th gear driving experience 100% awsome
Fantastic day from start to finish, drove 4 cars and my partner drove 2 cars, instructors are amazing, Lee,Chris c, Chris p, Chris b, thankyou all for your support while driving, you give expert advice and tonnes of encouragement, I choose 6th gear every time, thankyou to all the crew at elvington, york on 16/6/23.
16. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von 6th Gear Experience
Thank you for leaving us such a positive review. We hope to see you back with us soon! Don't forget to use your loyalty discount code printed on your driver ticket for 10% off your next experience!
Excellent experience. Highly recommended.
Excellent experience. Fantastic cars. Friendly, professional instructors really made you feel at ease and encouraged you to drive at a pace to suit your potential. I drove 3 cars, Porsche, Ferrari and a Lamborghini, then a hot lap with one of your drivers. That guy could really drive.
A great day. I plan to revisit.
Highly recommended.
20. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von 6th Gear Experience
Thank you for leaving us such a positive review. We hope to see you back with us soon! Don't forget to use your loyalty discount code printed on your driver ticket for 10% off your next experience!
TOTAL RIPOFF
Very disappointed. I paid a lot of extra money for nothing. £30 for using the Anglesey circuit (not that special tbh), £30 for insurance (total rip-off, don't take it, there's no chance you will crash a car with the instructor inside) and £35 for video recording.
For the video they give you a USB stick that the instructor sticks in a port and it should record your experience. However, when I got home the stick was empty. After raising a ticket and multiple emails I still didn't get my video or my money back!
Not to mention that no-one told me about the photo truck where I could get my photos taken before the ride.
TOTAL RIPOFF !!
If I could I would give them negative rating. -5 stars !!
6. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von 6th Gear Experience
Hi Paul,
Thank you for taking the time to review,
We can see your voucher was a Virgin experiences voucher redeemable on one of our events but not a direct voucher, as such we don’t control the amount you paid for your single car drive or what is or is not included.
For example, your voucher was £99.99 via Virgin, but the same experience direct through us is £79.
Then you booked your experience in March 2023, you chose to select Anglesey which is a proper racing circuit and not an airfield venue. This does come with an extra charge as it’s a proper racing circuit, as you say you chose to pay the extra £30 and travel the 205 miles, 3 hours 45 minutes from your home in Coventry to the event, we visit other non-premium venues without the charge that are both less time and distance from your home, Elvington near York is 149 miles 2 hours 50 miles, and Three Sisters in Wigan is only 121 miles and 2 hours 32 minutes.
You chose to select Anglesey racing circuit and it has a charge to use this venue, as your Virgin voucher did not include this.
You also chose to take out the damage waiver when booking online, this is not insurance as you have called it but it is a damage waiver, our cars are insured but the excess is £5000, this weaver covers you for the first £5000 if you were to cause any damage to the car or indeed another car.
You say you are not going to “crash” with an instructor next to you, We very much hope you don’t but for the customer that accidentally pressed the accelerator instead of the break as they lined up at the photographer / start point, or the customer that didn’t turn the wheel quite enough and caught the side of the car they were parking next to after the drive, they were both grateful the have the damage waiver in place. Both of which happened at your event. This cover isn’t compulsory, and you chose to select it yourself online when booking. It doesn’t just cover big incidents, but the small and very expensive mistakes. A wing mirror on a Lamborghini is £2000 for example without paint or an actual mirror glass. This waiver is optional.
Your USB was according to you blank, we have and are still trying to support you with this and of course if the footage is not retrievable you will get a full refund, the delay has been the lack of information supplied on the “ticket” - it asked for your details, the car you drove a picture of what you look like so we can identify you in the back up footage, none of this was supplied so we have tried to call and asked further questions to which you didn’t answer in your replies, we have tried our best without a way to identify you and when asked still no further info, it’s hard to find what you look like.
We are sorry you missed the 44ft articulated lorry with ‘purchase your photos’ written on the side, you did not need to visit before your ride but after would have been fine to view the pictures both in the pitlane and on track that we took. These are still available if you wish.
We have had an issue with your video in the Atom, this car is like a go cart so the equipment does get shaken around, it is tested before each event and until we receive your USB back we are unable to determine what the issue has been. We have been trying to sort this for you but the missing information from your “Ticket” has slowed us down considerably as has reporting no photos when you had not ordered, paid for, or viewed any of our photos.
This whole review is about the venue “Not that special TBH”, the damage waiver that was optional and you chose to purchase in advance, and the USB – this has reportedly got an issue and we recognise this has had a delay, still inside our 30 days terms but a delay to our planned 14 days process for any issues. We simply didn’t have the information from you to identify you and for this we are sorry.
Excellent supercar experience
Everyone was professional and helpful. Amazing instructors and of course the fabulous supercars. Would recommend this experience to all ages who love supercars
20. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von 6th Gear Experience
Thank you for leaving us such a positive review. We hope to see you back with us soon! Don't forget to use your loyalty discount code printed on your driver ticket for 10% off your next experience!
Absolutely amazing at Stafford venue…
Absolutely amazing at Stafford venue today. Gorgeous sunshine and great experience. Thanks to all the driving instructors!
Driven today
GTR
Lamborghini LP560
Ferrari 430
20. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von 6th Gear Experience
Thank you for leaving us such a positive review. We hope to see you back with us soon! Don't forget to use your loyalty discount code printed on your driver ticket for 10% off your next experience!
Worst customer service ever
Ms. Anna Marie please refrain further contact with me or my company. I really didn't think your words were appropriate. We've done business in the past and never had trouble with you guys taking a company credit card. You can't tell me when to send off payment to you when you don't have the ability to take the forms of payment you had taken in the past from us. You came off very rude and condescending. I don't wish bad on any company, but with your customer service and your past reviews you are going to be the cause of your company closing as it does not need any further bad PR.
31. März 2023
Bewertung ohne vorherige Einladung
Antwort von 6th Gear Experience
This review has been placed on the wrong companies profile, we have flagged this with TrustPilot.
Driving experience
Had a cool day driving at Dundsford Surrey. Got to drive 3 super cars and got to experience the radical which was quiet fun also. Favourite of the day was the Audi R8 followed by the Lamborghini then Porsche.
11. März 2023
Bewertung ohne vorherige Einladung
Antwort von 6th Gear Experience
Thank you for leaving us such a positive review. We hope to see you back with us soon! Don't forget to use your loyalty discount code printed on your driver ticket for 10% off your next experience!
Wouldn't let it go...
I've been twice to Anglesey for the triple supercar experience. The first time I went there were absolutely not issues whatsoever and I had an amazing day.
The second time was also very good...except for what happened at the start. The bloke who signs you in and checks your licence, well he was an absolute c*nt We didn't want to pay for track insurance, track insurance is optional. It is not required. And we didn't want it as it costs a lot on top of what you've already paid anyway. Also the instructor in the car has dual pedals anyway so that's another reason why you shouldn't pay for insurance. The first time I went I did not pay for the insurance, the very polite woman at the check in desk asked me if I wanted to pay for it. I politely declined, and that was the end of that. But the bloke today would not let it go for the life of him. He was on a mission to sell us the insurance, even after me and my dad told him multiplie times each that we didn't want it, he was still insisting we paid for it. This actually went on for a good 10 minutes. He wanted to sell it to us if it was the last thing he ever did. He could not take "NO" for an answer. This is where me and even my dad became not so polite. And it takes a lot to get me enraged enough to have a go at someone. And I mean a lot. But he managed to get my blood boiling. He was rude and both myself and my dad looked at one another and just laughed at one point because he just wouldn't let it go. Eventually my dad basically said "mate, you need to stop now, just stop, I've had enough with you now." That's when he finally gave up. He then started to be more polite and respectful, but he ruined the first part of the experience. But besides that, everything else went really smoothly and it was a good day out. But some people take things way too far. Just like that bloke did.
2. März 2023
Bewertung ohne vorherige Einladung
Antwort von 6th Gear Experience
Hi Luke, we're so glad to see that you enjoyed your experience driving our supercars and we do hope that you will be returning again in the future. We do apologise that you felt that the member of staff came across in this way. All of our staff are trained to ensure that all customers are aware of the risks involved in participating in the experience without taking out the additional cover. The waiver is an optional add-on which can be declined if you wished to. Although we certainly do not agree with the obscenity that you called him, we will be making sure that this doesn't happen going forward.
Driver Registration is the first point of contact for all customers so we're aware that any issues/disagreements that take place in there can leave a sour taste, so we're very sorry that this was the case.
As stated, we're glad that you did enjoy the experience as a whole and we do hope to see you back with us in the near future.
Great Day
Had an amazing day at Stafford. Drove the Ferrari 458 and was instructed by David (who was funny and a very good instructor). Would recommend.
26. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von 6th Gear Experience
Thank you for leaving us such a positive review. We do agree, David is a real character and makes the experience even more memorable!
We hope to see you back with us soon! Don't forget to use your loyalty discount code printed on your driver ticket for 10% off your next experience!
Hidden charges
Great experience and well organised. A lot of exploitation with extra costs for insurance £35, headphones £2, memory stick £45, lots of upgrades all costing you so beware.
18. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von 6th Gear Experience
Thanks for taking the time to leave this review and we're glad that you did enjoy the experience. As with most companies, we do offer additional extras that customers have the option to add on if they wished to. We do inform all customers of the options when booking their experience, and we do have all of the prices listed on the confirmation email.
Review for 6th gear at castle Combe
Review for 6th gear at castle Combe. I had a lap driving the circuit in a Aston Martin and one in a Lamborghini. The instructors are great and really encourage you to get the most out of the car and the track. It made the experience unforgettable. Also make sure to do a hot lap with one of the drivers, I did mine in the focus rs and the driver was incredible, very fun. Great day out
4. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von 6th Gear Experience
Thank you for leaving us such a positive review. We hope to see you back with us soon! Don't forget to use your loyalty discount code printed on your driver ticket for 10% off your next experience!
Overall a good experience
I have to say the transaction was smooth, the day was great, instructor Stuart was fab and I enjoyed the day. My only negative was my voucher was an exchange as couldn’t get the Rally experience bought for me, so there was £40 I couldn’t use and not even credit to use against another experience.
4. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von 6th Gear Experience
Thank you for leaving us such a positive review. We hope to see you back with us soon! Don't forget to use your loyalty discount code printed on your driver ticket for 10% off your next experience!
They just don’t respond at all after cancelling our booking
They cancelled our booking because of Covid and since then they have simply not replied to any and all contact we have made. We’ve remained 100% courteous and polite in all our message but they just don’t respond at all. EVER! We’ve been trying for ages to get in touch via their email address. They just refuse to answer or respond to us at all. I’ve tried, my husband has tried. NOTHING. I cannot recommend an organisation that places so little value in customer service that their chosen response is just to completely IGNORE us. Such a shame as my young son was so excited to receive this experience as a gift and even if they chose not to honour our booking, they could at least have the decency to respond to any of our messages and let us know. Disappointed.
(The date of experience was just entered as the box required an entry - our “experience” was cancelled by 6th Gear)
UPDATE: despite the company’s suggestion that they have responded / given us options to rebook …… they never actually responded to ANY contact from us. Likewise when trying to phone, an automated message told us they were too busy to take phone calls. We gave up trying ages ago and have accepted that this company has taken payment but has no intention of delivering the service. A child WAS very excited - but unfortunately was never able to take part.
1. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von 6th Gear Experience
Hi Emma, we're confused as to why we have received this review - we contacted yourself and your husband most recently in 2022 confirming we had dates available throughout 2022 that we could rebook your sons experience for - but we didn't receive a response from either of you confirming which date you wanted to rebook the experience in for. All you need to do is call the office on: 01675 433 800 and the Customer Service Team can attempt to get the booking re-arranged for you.
Voucher not 6 months long. In reality it's 3.
Voucher bought for my son's 21st birthday. Not by me. Valid for 6 months only - to take the experience NOT to use the voucher. Email reminder that voucher was expiring so I called. Have to pay £30 to extend (on £49 voucher). I had to have booked it 3 months ago, I was informed so voucher life in reality only 3 months long. Unhelpful, rude, dismissive. Book direct with the track. I hate these gift experiences. Licence to print money.
6. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von 6th Gear Experience
Hi Helen,
The £49.00 covered you to have an experience within 6 months from the date of purchase, which is all clearly advertised on the voucher itself. We also clearly have dates published on the website, with clear instructions to allow between 8-12 weeks' notice due to popularity of events. Unfortunately you called with 2 weeks of the voucher left meaning we had no availability. The validity of the voucher can be extended for a £30.00 cost which would have allowed you a further 4 months to complete the experience.
Our Customer Service Rep had to terminate the call previously due to the nature in which you were speaking to her, however if you did wish to extend the voucher you're still able to by calling our Customer Service Team with voucher details. This must be done before the voucher expires.
I would give them 0 if I could
I would give them 0 if I could. My experienced was delayed due to COVID. They claimed they had sent emails on two occasions about rebooking. Having checked, these did not arrive. Apparently there is no chance of booking now. Very disappointing.
15. Juni 2022
Bewertung ohne vorherige Einladung
Antwort von 6th Gear Experience
Good afternoon, we can confirm that the experience contacted all customers at the end of lockdown to confirm all vouchers were valid until the end of 2021, but unfortunately the only contact we received from you was December 2022. We have offered a discount off a new experience for your son to participate in the event.
Great experience at Stafford Car…
Great experience at Stafford Car driving centre, loved it so much, instructors were great
4. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von 6th Gear Experience
Thank you for leaving us such a positive review. We hope to see you back with us soon! Don't forget to use your loyalty discount code printed on your driver ticket for 10% off your next experience!
Experience let down by rude woman at desk
The woman called Tracy at the desk was extremely rude, which unfortunately put a negative view on the day. The guy on the desk next to her was very calm and understood why we were upset. He dealt with it a lot better than she did. Instead she turned to speaking down to us. The attitude of the drivers was completely different as they couldn’t do enough for us. But, her lack of customer service ruined the experience for us.
3. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von 6th Gear Experience
We have been in touch with you separately regarding this and is being dealt with in house.
We're glad to see however that you did actually enjoy the experience of driving our supercars.
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