Exceptional customer service from Lindsey, the people in the warehouse, and the Rochester store for all helping me out with an issue regarding an abode part that I hadn't even bought directly from the... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I purchased a kettle tap 18mths ago. Brushed gold. We had an issue initially when being plumbed in. Speaking to the customer service they were very helpful and immediately replaced the tap Unfortuna... Mehr ansehen
Unternehmen hat geantwortet
Whilst we are very disappointed with the boiler unit as it is the second one we have had, and now the hot water connection has split, we could not be more impressed with the customer service. Marger... Mehr ansehen
Unternehmen hat geantwortet
My kitchen tap is leaking and Kris was extremely knowledgeable and helpful in sending out replacement parts. They arrived by courier 2 days later, as promised. Great customer service!
Unternehmen hat geantwortet
Unternehmensdetails
- Fachhandel für Küchenbedarf
- auch in
- Fachhandel für Arbeitsplatten
- Geschäft für Dekoration und Inneneinrichtung
- Heimwerkermarkt
- Küchenstudio
Über Abode (Abode Designs)
Vom Unternehmen geschrieben
Abode Designs is a UK designer and supplier of premium kitchen taps, boiling water taps, kitchen sinks and kitchen water solutions.
Based in Yorkshire, we create products that combine thoughtful British design with dependable everyday performance, helping homeowners create kitchens that look beautiful and work effortlessly.
Our collection includes kitchen mixer taps, boiling water taps, filtered water taps and kitchen sinks, available in a wide range of styles, finishes and configurations. From contemporary and architectural designs through to traditional and classic styles, we offer solutions to suit different homes, tastes and lifestyles.
We offer an extensive collection of boiling water taps. Designed around choice rather than a one-size-fits-all approach, our range includes different styles, functions and finishes, helping customers find a solution that works for their kitchen, budget and daily routine.
Alongside our product range, we support homeowners, kitchen retailers, installers, kitchen designers and developers across the United Kingdom. Whether specifying a complete kitchen project, replacing an existing tap or maintaining a boiling water system, our team is committed to providing helpful, practical support throughout the customer journey.
Customer service and aftercare are a key part of our business. We provide technical support, installation guidance, spare parts, filter subscriptions, maintenance advice and product support to help customers get the most from their kitchen products long after purchase.
Our boiling water tap customers also benefit from ongoing support around filter replacement, descaling, system maintenance and product care, helping to ensure reliable day-to-day performance and long-term ownership confidence.
Customer feedback plays a vital role in how we develop our products and improve our service. Reviews and real-world customer experiences help shape future product development, enhance support processes and ensure we continue to meet the needs of modern kitchens and our customers.
Whether you're researching kitchen taps, comparing boiling water tap brands, looking for replacement filters, exploring kitchen sink options or seeking support for an existing product, our team is here to help.
Abode Designs is part of Norcros plc and supplies customers throughout the United Kingdom through a network of kitchen retailers, merchants, developers and online channels.
Our promise to you
Vom Unternehmen geschrieben
- Comprehensive aftercare, spares and maintenance support to keep your kitchen performing at its best.
- We design and supply premium kitchen taps, boiling water taps and sinks for modern homes. Alongside our product range, we provide comprehensive support to ensure a smooth experience from installation through to long-term use. This includes: A comprehensive range of spare parts for ongoing maintenance and product longevity. Support for filter replacements and system upkeep on boiling water taps. Guidance on descaling and routine maintenance to keep systems performing efficiently. Installation support and advice across taps and boiling water systems. Our products are designed to be easy to install, maintain and live with, supported by clear guidance and responsive UK-based customer service. We focus on delivering reliable performance not just at the point of purchase, but across the full lifetime of the product. Visit our YouTube channel for support videos: https://www.youtube.com/@abode_designs
3-year boiler guarantee with the ProBoil.3X boiler
Warranties that give you peace of mind...
At Abode, we stand behind the quality and reliability of our products. The ProBoil.3X boiler is backed by a 3-year guarantee, giving customers added confidence in its long-term performance. Designed for everyday use, the ProBoil.3X combines proven engineering with dependable functionality to deliver consistent results in the kitchen. Should you ever need assistance, our customer service team is on hand to provide product guidance, aftercare support and help with any queries.
Kontaktinformationen
Unit L Whaley Road, S75 1HT, Barnsley, Vereinigtes Königreich
- 01226 283434
- cxteam@abodedesigns.co.uk
- abodedesigns.co.uk
Subscribe & Save on all Abode Filters
4,8
Hervorragend
817 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Grateful for the help
Got myself into a mess with my subscription and an over order to complicate things, so reached out to customer services. Lucky for me, Stephen picked up the mess and sorted it all out. What a relief! Thank you Stephen
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Abode (Abode Designs)
Hi Julia,
Thank you for your kind feedback. We're so pleased our team was able to resolve the issue and provide the support you needed.
Thank you
The Abode Team
Antwort von Abode (Abode Designs)
Hi Ynes,
Thank you for the great review!
Brilliant service
Initially rang for advice on a spare part for our tap. Lindsey in the customer experience team was extremely helpful and sourced the item required to fix the problem. Brilliant service.
4. August 2026
Antwort von Abode (Abode Designs)
Hi Stu,
Thank you for your great review. We're delighted to hear you received helpful advice and that we were able to source the part needed to resolve the issue. We appreciate your kind feedback and thank you for choosing Abode.
Thank you
The Abode Team
The abode service department is prompt
The abode service department is prompt, efficient and professional
3. August 2026
Antwort von Abode (Abode Designs)
Hi David,
Thank you for the great review!
Helpful & responsive
3. August 2026
Antwort von Abode (Abode Designs)
Hi Graeme,
Thank you for the great review!
Thank you
The Abode Team
Lindsay helped me resolve a problem…
Lindsay helped me resolve a problem with a tap that I bought from you around 8 years ago
She spoke to my plumber and he said "it's a nice change to speak to someone who has product knowledge and is keen to help" I think you have made a new customer there.
Many thanks Lindsay
31. Juli 2026
Antwort von Abode (Abode Designs)
Hi Denise,
Thank you for your kind feedback. We're delighted we could help resolve the issue and provide the support you needed. Your comments mean a lot to the team, and we appreciate you taking the time to share your experience.
Thank you
The Abode Team
Brilliant customer care
Brilliant customer care. Friendly, helpful and warm. A lovely start to my day.
3. August 2026
Antwort von Abode (Abode Designs)
Hi Daniel,
Thank you for your kind words. We're delighted to hear that you found our customer care friendly, helpful and welcoming
Thank you
The Abode Team
Antwort von Abode (Abode Designs)
Hi Andrew,
Thank you for your feedback. We're pleased to hear you found our advice prompt, professional, and successful. We appreciate your support.
Thank you
The Abode team
Antwort von Abode (Abode Designs)
Hi Bethany,
Thank you for the great review!
Customer services always friendly and…
Customer services always friendly and really helpful each time I have called
28. Juli 2026
Antwort von Abode (Abode Designs)
Hi Rebecca,
Thank you for the brilliant review!
Great Service from Abode services.
Whilst descaling my Proboil 2X I noticed a problem. Spoke with Kris over the phone. Sent some photos and within the hour he had got back to me and arranged for a new boiler to be sent out.
Great service from Kris and the team.
Would definitely recommend Abode Designs.
20. Juli 2026
Antwort von Abode (Abode Designs)
Hi Donna,
Thank you for your review. We're glad Kris was able to quickly identify the issue and arrange a replacement for you. It's great to hear you were happy with the support you received, and we really appreciate your recommendation.
Thank you
The Abode Team
Excellent after sales.
27. Juli 2026
Antwort von Abode (Abode Designs)
Hi Susan,
Thank you for taking the time to leave a review. We really appreciate it.
Thank you
The Abode Team
Answered promptly and given good…
Answered promptly and given good explanation and reassurance
20. Juli 2026
Antwort von Abode (Abode Designs)
Hi Ellen,
Thank you for the great review!
Customer service was outstanding
Customer service was outstanding. Lady told me exactly what parts I required for my Proboil x2 hot water heater and sent them to me within 3 days as a gesture of good will. If in any doubt in the future they will always be my first port of call. Brilliant service thankyou.
Gary
14. Juli 2026
Antwort von Abode (Abode Designs)
Hi Gary,
Thank you for your fantastic feedback. We're delighted to hear our team was able to help and get the parts to you quickly. Your support means a lot to us.
Thank you
The Abode Team
Great customer service
Great customer service. Had a fault on a boiler, sent a replacement one. Resolved issue very quickly
20. Juli 2026
Antwort von Abode (Abode Designs)
Hi Anthony,
Thank you for the great review!
Thank you
The Abode Team
Great Customer Service!
Glitch with tap, speedily and happily resolved to my entire satisfaction by the contact staff... (by Shelli and Kris), making it easy to trust Abode's support team. Thanks!
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Abode (Abode Designs)
Hi Colin,
Thank you for your lovely review! We're delighted to hear Shelli and Kris were able to resolve the issue quickly and make the process so easy. Thanks for choosing Abode!
Thank you
The Abode Team
Antwort von Abode (Abode Designs)
Hi Duncan,
Thank you for your fantastic review. We're delighted to hear you found our team knowledgeable, efficient and friendly. We really appreciate your feedback and support.
Thank you
The Abode Team
Excellent customer service
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Abode (Abode Designs)
Hi Hackney,
Thank you for the great review!
Thank you
The Abode Team
Spare parts enquiry
Telephoned Abode in an effort to obtain parts for a now discontinued item. So refreshing to actually speak to someone.
Spoke with Shelli who was extremely helpful and managed to source what I needed and dispatched them to me immediately.
First class customer service!
8. Juli 2026
Antwort von Abode (Abode Designs)
Hi Patrick, thank you for your kind review.
We're delighted to hear Shelli was able to source the parts you needed and get them to you quickly. Providing helpful, efficient support is what we strive for, so it's fantastic to hear about your experience.
Thank you
The Abode team
Ist class customer service
Ist class customer service. They do exactly what they say they will do. Cannot recommend highly enough. Thankyou for your help.
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Abode (Abode Designs)
Hi Stuart,
Thank you for your review. We're pleased to hear you received the level of service you expected and that our team delivered on their commitment. We really appreciate your recommendation and kind feedback.
Thank you
The Abode team
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