Exceptional customer service from Lindsey, the people in the warehouse, and the Rochester store for all helping me out with an issue regarding an abode part that I hadn't even bought directly from the... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I purchased a kettle tap 18mths ago. Brushed gold. We had an issue initially when being plumbed in. Speaking to the customer service they were very helpful and immediately replaced the tap Unfortuna... Mehr ansehen
Unternehmen hat geantwortet
Whilst we are very disappointed with the boiler unit as it is the second one we have had, and now the hot water connection has split, we could not be more impressed with the customer service. Marger... Mehr ansehen
Unternehmen hat geantwortet
My kitchen tap is leaking and Kris was extremely knowledgeable and helpful in sending out replacement parts. They arrived by courier 2 days later, as promised. Great customer service!
Unternehmen hat geantwortet
Unternehmensdetails
- Fachhandel für Küchenbedarf
- auch in
- Fachhandel für Arbeitsplatten
- Geschäft für Dekoration und Inneneinrichtung
- Heimwerkermarkt
- Küchenstudio
Über Abode (Abode Designs)
Vom Unternehmen geschrieben
Abode Designs is a UK designer and supplier of premium kitchen taps, boiling water taps, kitchen sinks and kitchen water solutions.
Based in Yorkshire, we create products that combine thoughtful British design with dependable everyday performance, helping homeowners create kitchens that look beautiful and work effortlessly.
Our collection includes kitchen mixer taps, boiling water taps, filtered water taps and kitchen sinks, available in a wide range of styles, finishes and configurations. From contemporary and architectural designs through to traditional and classic styles, we offer solutions to suit different homes, tastes and lifestyles.
We offer an extensive collection of boiling water taps. Designed around choice rather than a one-size-fits-all approach, our range includes different styles, functions and finishes, helping customers find a solution that works for their kitchen, budget and daily routine.
Alongside our product range, we support homeowners, kitchen retailers, installers, kitchen designers and developers across the United Kingdom. Whether specifying a complete kitchen project, replacing an existing tap or maintaining a boiling water system, our team is committed to providing helpful, practical support throughout the customer journey.
Customer service and aftercare are a key part of our business. We provide technical support, installation guidance, spare parts, filter subscriptions, maintenance advice and product support to help customers get the most from their kitchen products long after purchase.
Our boiling water tap customers also benefit from ongoing support around filter replacement, descaling, system maintenance and product care, helping to ensure reliable day-to-day performance and long-term ownership confidence.
Customer feedback plays a vital role in how we develop our products and improve our service. Reviews and real-world customer experiences help shape future product development, enhance support processes and ensure we continue to meet the needs of modern kitchens and our customers.
Whether you're researching kitchen taps, comparing boiling water tap brands, looking for replacement filters, exploring kitchen sink options or seeking support for an existing product, our team is here to help.
Abode Designs is part of Norcros plc and supplies customers throughout the United Kingdom through a network of kitchen retailers, merchants, developers and online channels.
Our promise to you
Vom Unternehmen geschrieben
- Comprehensive aftercare, spares and maintenance support to keep your kitchen performing at its best.
- We design and supply premium kitchen taps, boiling water taps and sinks for modern homes. Alongside our product range, we provide comprehensive support to ensure a smooth experience from installation through to long-term use. This includes: A comprehensive range of spare parts for ongoing maintenance and product longevity. Support for filter replacements and system upkeep on boiling water taps. Guidance on descaling and routine maintenance to keep systems performing efficiently. Installation support and advice across taps and boiling water systems. Our products are designed to be easy to install, maintain and live with, supported by clear guidance and responsive UK-based customer service. We focus on delivering reliable performance not just at the point of purchase, but across the full lifetime of the product. Visit our YouTube channel for support videos: https://www.youtube.com/@abode_designs
3-year boiler guarantee with the ProBoil.3X boiler
Warranties that give you peace of mind...
At Abode, we stand behind the quality and reliability of our products. The ProBoil.3X boiler is backed by a 3-year guarantee, giving customers added confidence in its long-term performance. Designed for everyday use, the ProBoil.3X combines proven engineering with dependable functionality to deliver consistent results in the kitchen. Should you ever need assistance, our customer service team is on hand to provide product guidance, aftercare support and help with any queries.
Kontaktinformationen
Unit L Whaley Road, S75 1HT, Barnsley, Vereinigtes Königreich
- 01226 283434
- cxteam@abodedesigns.co.uk
- abodedesigns.co.uk
Subscribe & Save on all Abode Filters
4,8
Hervorragend
817 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Brilliant service
Brilliant service from Jade in Customer Services. One email about a leaking tap and a replacement O-ring set with fitting instructions arrived within 48 hours. Couldn't ask for more!
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Abode (Abode Designs)
Hi Paul, we really appreciate your feedback! We’re glad we could get everything sorted promptly and make things nice and straightforward for you. Thank you
Clear communication with good advice
Clear communication with good advice
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Abode (Abode Designs)
Hi Mr Watts, thank you for the brilliant review!
Excellent after sales service
Excellent after sales service. We had a small issue with our new tap. And gave Abode a quick call and within a few minutes it was all sorted. Steven couldn’t have been more helpful. And the tap is a great product too. So all in all, very highly recommended.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Abode (Abode Designs)
Hi Nicolas, thank you for taking the time to leave such a great review. We’re glad we could get everything sorted quickly and that you’re enjoying your new tap. Thank you for choosing Abode.
Good service, and speedy delivery
Good service, no fuss, efficiency, professionalism, and a speedy delivery.
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Abode (Abode Designs)
Hi David, thank you for the brilliant review!
Fantastic customer service
Fantastic customer service! We had a hot water tap installed incorrectly by our plumber so it stopped working after 6 weeks. The customer service I received from Jade was fantastic and hugely appreciated considering it wasn’t a fault with the product, wouldn’t hesitate to purchase from them again. Super fast response and got to the bottom of the issue immediately. Tap is lovely and boiler system is quiet and effective when installed.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Abode (Abode Designs)
Hi Sarah, thank you for such a lovely review. We’re really pleased Jade was able to support you so quickly and resolve the issue. It’s great to hear you’re now enjoying your hot water tap and that everything’s working just as it should. We really appreciate your recommendation.
Customer experience team
I found the customer experience team to be very helpful and thorough in dealing with the matter that I phoned about.
Thanks to Jade for all of your help.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Abode (Abode Designs)
Hi David, thanks for taking the time to share your experience. We’re pleased to hear the team were able to help and provide the support you needed.
Great service
Excellent, speedy service from a friendly and very knowledgeable agent.
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Abode (Abode Designs)
Hi Roger, thank you for the brilliant review!
Margery in customer services understood…
Margery in customer services understood a tap problem and not only advised on the problem but dispatched replacement parts which arrived in 2 days.
Brilliant cuustomer services.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Abode (Abode Designs)
Hi Colin, thank you for your lovely review!
Helpful post sales support
Helpful post sales support, often providing replacement parts for required maintenance.
If something goes wrong they are quick to resolve.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Abode (Abode Designs)
Hi Alex, Thank you for the great review. We're always happy to help!
Brilliant customer service team
The customer service team have been fantastic. Much more than I’d usually expect. I’ve had two issues which they’ve helped me with quickly and really clearly. Going above and beyond. It’s rare to find this so I highly recommend this company on that basis.
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Abode (Abode Designs)
Hi Rich, thank you for the feedback! We’re really pleased our customer service team could help resolve both issues quickly and clearly. Your recommendation means a lot to us.
Fantastic service from ProBoil
Fantastic service from ProBoil.
We needed a replacement boiler / Jade and Ros via email and phone were great and Steve was outstanding - talked us through the whole installation process - was unfailingly patient. Couldn’t have asked for a better service.
Would recommend this company to anyone.
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Abode (Abode Designs)
Hi A Davies, Thanks so much for your feedback. It’s great to hear our team could support you every step of the way and make the process as smooth as possible.
Abode customer service excellence
Contacted company about a spare grub screw and bush for my Airo Dual Lever mixer tap as the third party spares company does not sell these items and the tap is out of guarantee . The lady who I spoke to was very helpful and sent me replacement spares free of charge - the handle now fits well and I think this company should be congratulated for their excellent customer service.
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von Abode (Abode Designs)
Hi Peter, Thank you for your kind feedback. We’re glad our team could help with the replacement parts and resolve this for you.
Excellent after care service
Excellent after care service - small issue with our Proboil tap, quickly sorted and parts on the way.
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Abode (Abode Designs)
Hi Kevin, thank you for the great review!
Had a problem with my Proboil 2X…
Had a problem with my Proboil 2X boiler. Contacted customer service and spoke to Jade. She managed to sort the problem and get a replacement posted to me within 24hrs. Very helpful and great to get aftercare customer service like that.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Abode (Abode Designs)
Hi Neil, thank you for the great review!
Margery was so helpful
Margery was so helpful, fantastic customer service!
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Abode (Abode Designs)
Hi Ross, thank you for the kind review. We’re pleased to hear you received such helpful service.
Great product and service
The team have been so helpful throughout the process from receiving the tap to support with installation. Couldnt fault them at all. Amazing product and amazing team. Thank you.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Abode (Abode Designs)
Hi Musarat, thank you for the five star review! We really appreciate your feedback.
Great products and a special accolade…
Great products and especially praise to Stephen @ Customer Experience Team for his dedicated and very efficient service!
⭐️⭐️⭐️⭐️⭐️
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Abode (Abode Designs)
Hi Silv, Thank you for your great feedback. We’re really pleased you’re enjoying our products, and your kind words will be shared with our Customer Experience Team.
Fantastic Service
This is the second time in recent years that I’ve reached out to Abode Home Products, and once again their service and commitment to customers have been outstanding. As someone who works in the service industry, it’s genuinely refreshing to experience such a high standard of performance.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Abode (Abode Designs)
Hi Paul, thank you for the great review. We truly appreciate you taking the time to share your feedback.
Olivia
Olivia could not have been any more helpful with my problem, parts sent out to rectify within 3 working days and all back to good.
Thank you.
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Abode (Abode Designs)
Thank you so much for taking the time to leave a review. We'll be sure to pass on the great feedback to Olivia.
Amazing and efficient customer service
Amazing and efficient customer service, my query was dealt with promptly with no quibbles at all. So refreshing.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Abode (Abode Designs)
Hi Sarah, thank you for the brilliant review!
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