Affordable Stairlifts Bewertungen 

Steve Watson visited to complete a site survey. Very polite, efficient and professional. Explained all the options very clearly and no jargon. Would recommend

Steve Watson called today s great friendly service very happpy with advice and would recommend

Friendly, efficient and clean work in uninstalling stairlift, the whole experience with this company has been a pleasure, putting my mum at ease when installing showing patience and experience in dealing with customers

Steve was friendly, informative and helpful, and gave us all the info we required

Great service, great engineer

Very helpful on the phone and the gentleman that came to the house was very informative.

Steve Watson gave me a quote today for my stair lift, fantastic service. ☺️

The representative Paula Szubrycht was exactly on time for the appointment despite heavy snow in the area.
She was polite friendly and very efficient.
She had a relaxed manner and was not at all 'pushy'.

I contacted Affordable Stairlifts at 11.00am on Tuesday, 23rd December. That afternoon a gentleman arrived to measure up an take the order.
On 26th December (Boxing Day) another gentleman from Newbury Mobility arrived and fitted a nearly new stairlift. How to use all efficiently explained.
Incredible service, all very helpful and pleasant. Thank you.

This company is absolutely superb. We needed a stair lift fitted as a matter of urgency. This company went above and beyond. From the initial phone call to completion of the lift was only 2 weeks. They even managed to fit it before Christmas (massive thank you). From the initial phone call, Mike came to see us and explained everything, a week later Tom came out to install it. Tom was a super nice guy who took the time to explain how it worked to my 80 year old mother and my disabled sister. If you have mobility needs and find the stairs a struggle please turn to this company. They really are superb and I would not hesitate in contacting them (this is over the big firms out there who were over a £1,000 more!!). Affordable Stairlifts focus on the Customer and it shows!! My family can now go up and down the stairs safely. Amen to that one.

Affordable lifts offered us a guaranteed used chair with a sliding track at a great price.
Arrived on the day arranged. Affordable Stairlifts engineer Stephen Smith could not have been more polite clean tidy and such a knowledgeable professional stair lift installer.
The track sent was to short so Stephen reinstalled the original stair lift back in and made sure it was working before leaving. He ordered the new longer track. Affordable Stair lifts reranged the installation and this time we had the new chair working brilliant.

Mike Carroll, Technical Surveyor was very friendly, knowledgeable and helpful in deciding on a stair lift without any sales pressure

Steve Watson called very nice and explained everything fully, happy to order thank you

Professional rep/fitting all in a timely manner.

Sensitive to my Uncle's needs.

Steve Watson came and gave very reasonable quote.we R very happy with deal.

Excellent friendly and polite great stair lift

10 weeks.
The footplate needed a new motor the day it was fitted - the engineer booked it in, a week later I chased it up, no idea according to ?Natalia - but booked it in for ' next week' no time given the engineer will call...
The engineer couldn't come, booked another and another appointment until one finally came and told us there was a motor in it, and it wasn't that was broken but a cog, and he couldn't fit that.
Natalia phoned again - I'm not very good at explaining the samme thing 3 times but heigh ho - I'll give it a try.
Another engineer booked - then on Friday night she phoned again to tell us that the engineer who was booked couldn't fit the part needed it would have to be someone else.
That someone was Ryan who turned up at 21:30 on a Sunday night and wasn't happy.
He took one look at the lift and started
1: tighten all the bolts on the stairs cause the whole thing was loose
2: look at the footplate and tell us there was a motor in it (we know, it wasnt that but a cog that was broken) he didn't have a cog and that wouldn't work it needed a whole unit.
3: listen to the clicking, the dragging, and the leaning, (it didn't used to lean, we know this because my husbands knees didn't touch the wall opposite and his fingers didn't get trapped in the bannister rail when he he tries to turn round.
4: Watch it slide a bit when it reaches the top
5: Tell us the whole chair unit needs replacing - its not safe.
The arms need switching so the hand controls are not on the side that hits the wall.
6: The foot plate would have to be tilted upwards to miss the bottom step (it didn't when we first got it and could use it manually) because the cog/motor whatever wasn't working ...
7: He would tell the office that we need an entirely new chair &motor and footplate & motor and arms putting on the opposite side. And that the office wouldnt argue as he was the head mechanic.
Roll on yesterday 8/12/25 &10 weeks exactly since it was fitted and a phone call from the engineer telling me he was coming at 18:30 to fit the footplate and swap the arms over.
Cue a conversation about COGS again. He doesn't have the part to fit.
Phone call with Natalia for what feels like the 100th time.
I will admit I was extremely frustrated and very angry.
THE PEOPLE IN THIS COMPANY DO NOT LISTEN.
I WANT THE LIFT TAKING OUT.
But I have been told it has been in longer than 14 days. So what about misleading descriptions and misselling products not fit for purpose

They were very responsive and professional throughout the process from the initial survey to installation. great customer service if only all companies were like them.

The stairlift was cheaper than direct deals with the main suppliers and was fitted expertly.

Easy to deal with, from arranging the survey, to the survey itself. Colin was very helpful in presenting the various options, despite my deafness. They arranged a very quick installation once we decided to go ahead as my wife came out of hospital sooner than expected. The installer was also very communicative, kept me and my family informed, when he would arrive, how ling it would take etc. Was very neat,and tidy a day house was left impeccably clean once the work was completed, again updated us all and provided his number should we have any issues. I can not recommend Affordable Stairlifts enough should you need some installing.