You guys are doing great but your exchange rate is low compared to other
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I only encountered challenges when setting up the app, for weeks I couldn’t get past signing up so I sent mail to the team which they responded and then I was able to sign up and started using the app... Mehr ansehen
Not until the last customer service personnel (Excel......) attended to me 2 days ago and she actually followed through and ensured my matter was resolved. The other agents didnt do anything. I s... Mehr ansehen
I am so so grateful to have Afriex because they are very consistent and very helpful when something doesn’t sit right. I have been telling family members about the app so we can all send funds through... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Send and receive money instantly in minutes. Best exchange rates, with no-fee transfers. Safely send money around the world.
Kontaktinformationen
Vereinigte Staaten
- Hello@afriex.co
- afriex.co
3,6
Akzeptabel
1126 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 9 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von Afriex
We’re sorry to hear that you had a bad experience. That is not the kind of experience we aim for. Afriex is a secure platform built for seamless transfers, not frustration. Please send the full details of what happened to hello@afriex.co, and our team will step in to help.
Antwort von Afriex
We love to hear this! Thanks for the amazing feedback and for rating us. We’re so glad you love the Afriex app!
Antwort von Afriex
We’re sorry to hear that you had a bad experience. That’s not the kind of service we aim to provide. Afriex is a secure platform built for seamless transfers, not frustration. Please send the full details of what happened to hello@afriex.co, and our team will step in to help.
Fast and Seamless transfer
Your fund transfer process is fast and seamless, but you guys have to do something about your exchange rate, which is currently lower compared to most fintech apps.
23. Oktober 2025
Antwort von Afriex
Thanks for taking the time to rate us and share your feedback, Sylvester. Our exchange rates are consistently aligned with prevailing market standards. We truly value your input and remain committed to offering you the best rates and even better experiences.
I'm happy my problem was solved
I'm happy my problem was solved. But please you people should stop restricting accounts in the name of review. It kills our trust in the app
23. Oktober 2025
Antwort von Afriex
We’re glad your issue has been resolved, and we appreciate your feedback. Afriex is a secure, regulated platform designed to make cross-border transfers smoother, not harder. We remain committed to improving the experience for all our valued users.
Antwort von Afriex
We love to hear this! Thanks for the amazing feedback and for rating us, Stephen. We’re so glad you love the Afriex app!
My N5000 is stuck in your app because I…
My N5000 is stuck in your app because I can no longer access it. I'm in Ghana. Please do something!
21. Oktober 2025
Antwort von Afriex
We want to make things right, Catherine. Afriex is a secure platform built for seamless transfers, not frustration. Please send the full details of what happened to hello@afriex.co, and our team will step in to help.
I was well informed Afriex operates in…
I was well informed Afriex operates in Ghana but my money transfer didn’t go through.
23. Oktober 2025
Antwort von Afriex
We are here to help resolve this. We genuinely want to make things work better. Please send your full concern to hello@afriex.co, let’s get this untangled for good.
Good rates comparison to other…
Good rates comparison to other platforms, however when there is any issue especially during the week, their customer service wont be honest with. I initiated a transfer on Saturday morning, and guess what, it was successful on the Monday. Even though they were having maintenance issues during the weekend, their customer service (first one) told me it was a network failure from the receiving country, which was an outright lie. I had to reach out to them about 3 times more before one of them was able to tell me the truth.
22. Oktober 2025
Do fast in transactions and safety
Do fast in transactions and safety, since I joined I felt it supportive when a customer has any issues to be sorted, so thank you so much
29. Oktober 2025
Excellent service
21. Oktober 2025
Excellent rates and fees
Excellent rates and fees. The support is also hugely helpful
28. Oktober 2025
Afriex delivery is still too slow…
Afriex delivery is still too slow compared to other platforms like Lemfi.
27. Oktober 2025
Money sent
Pls don’t know why you people keep holding my money anytime I send it. That’s the reason I don’t want to deal with your company again.
27. Oktober 2025
The app I didn't know I needed until I used it.
Very fast, easy to use and every step the transaction is tracked for peace of mind of both sender and recepient. Excellent service, thank you very much!
20. Oktober 2025
My money got stuck
it was initially seamless for the first transaction... but second and third where I'm stuck is where I try to send money, I was debited... and it's been 4 days, the company kept saying they've not seen my deposit even after sending my statement of account and transaction confirmation. So I'm just supposed to believe their word for it that they didn't see my hard earned money? I've been to my bank, I've tried to reverse the transation... the bank insisted that the money has been sent to the Afriex company, even showed me evidence. On the part of Afriex, they simply said they didn't get the money and that's all. I'm dissappointed. But if they resolve this issue and confirm my payment, I'll definitely come back and change my review.
10. Oktober 2025
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.