American Home Shield Bewertungen 14 886

The Contractor from CJ’s Heating and Air Conditioning Company sent via my AHS contract was excellent. The HVAC man was polite, knowledgeable, timely and I can’t say enough about the satisfaction with his service. And yes my issue was resolved. Thank you

A customer of AHS for 5 years. Just canceled today! The service has gotten much worse over time and the final 2 months convinced us to cancel. Much confusion and poor communication with the service techs or business. Took 4 or 5 weeks to replace our dryer with a new one. Furnace repair was a joke. Tech refused to order a new part (thermocouple) even after pilot flame failure twice in one week. Would definitely not recommend at this point. Recent ads on YouTube are complete BS. Truly.

My experience was excellent. AHS arranged a repair expert quickly, and the service was great.

We’re thoroughly pleased with our experience with American Home Shield—especially since this was our first time needing to use the service. To resolve our HVAC issue, we had a few video sessions with their technicians, and each one was incredibly patient, knowledgeable, and committed to helping us troubleshoot the problem.

While we ultimately needed an in-person technician from Extreme Heating & Air to fully resolve the issue, the entire process with AHS was smooth and supportive from start to finish. I’m still in awe of how effective and convenient the video calls were. Overall, it was a great experience, and I’m very happy we have this service.

Everything

The electrician was knowledgeable, professional and thorough.

He was able to get my refrigerator turned on.

He is returning after he receives the part.

Awful from the very beginning! First they took me credit card info to charge the yearly fee. Then a few weeks later I tried to put in a service request and they said I never paid so I couldn't make a request. Then acted like they were doing me a favor by allowing the request (after they finally charged it). 4 months later, I requested the free tuneup but had personal issues and cancelled that request. 6 months later tried to request the free tuneup and they insisted that I had already used my free one. Said they would look into trying to waive the $100 and sent me an agreement to sign. Then after signing, they said the would still charge the $100. I requested a supervisor and they told me that a supervisor would tell me the same thing but I insisted. Instead they sent me to "escalation dept" who said that because the system showed that I had used my free one, I would have to sign another agreement first but they can't guarantee that by signing that I would not be charged another $100. I refused that and said that I will NOT sign something not knowing if I am going to get charged! Then after asking for the corporate office's address to send a complaint, they REFUSED but suddenly said that they can offer a one time waiver for the $100. They then tried to send me the agreement to sign and insisted that I had to stay on the phone while waiting for it to arrive in my email. However it never came and I had to end the call to go to work. They said that when I call back I'll have to start all over again but that they can put a note but can't guarantee anything.

We have had ahs for 15 yrs. The continued rate hikes are ridiculous. Now trying to cancel policy, we are on our 4th phone call to cancel. They continuously try and talk you out of canceling. My husband finally got to the correct department and they still will not cancel. He has to talk to yet another department to cancel. They said they were sending an email for instructions however never received email. If they were the last home warranty company on earth I wouldn't choose them.

I have a plan with them for the whole year, and when I ask for the service request, they want me to pay 2000$ out of pocket for the repair, which is more than half of the price for the new product. They are just ripping the money out of the people and nothing else.
Worst customer service ever, they don't speak proper English, and they don't understand much of it.

escalation depart don't listen to you. Worst company to get the insurance.

Nothing I need is covered by my PREMIUM plan and that which is covered is not covered enough to pay for anything I need it for. In addition, I will pay and pay and pay for service requests, the technician comes out, does nothing and then I am out $500 for 4 different services that did nothing.

The technician was courteous and efficient. He answered my questions and explained the procedure.
However, I am rethinking the value of this plan for me. Two main parts of the microwave were replaced, and a new door and panel were replaced. For now, it seems to be working fine. After paying the service fee twice, and possibly another fee if it breaks again, I am close to the amount to buy a brand new microwave.

Here was 1 issue that I noticed. Technician did a thorough check and identified 2 other related problems affecting the energy efficiency in addition to the obvious problem I was able to identify. My refrigerator is now purring along efficiently. Technician was respectful, professional, and explained the problems identified and the corrective measures. Parts were ordered and Technician returned to fix the problems. This same company has been twice before been to my residence and I have been well pleased and thankful for their efficient service on various appliances.

My experience with American Home Shield was extremely disappointing. As a home warranty customer, I believed I was protected for covered items like appliances, plumbing, and HVAC — especially since their advertising emphasizes coverage for normal wear and tear.

When my central heating system failed, I paid the $125 service fee for an assessment. After the visit, I was told the issue was not covered because it was supposedly due to “normal wear and tear”, the very thing I understood to be covered. On top of that, I was quoted over $7,000 for repairs through their process.

I found that by calling contractors on my own, i was ablet to secure the required repair much less expensive. In my opinion, the quote received, was overly-inflated and when you decide not to proceed, you are out the $125 service fee you paid to have them send someone out to assess the problem,

Based on my experience, the warranty provided little value when I actually needed help. I felt misled by the coverage expectations and frustrated that I paid a service fee only to face a denial and an inflated repair quote. I would strongly encourage other homeowners to carefully read the fine print, the many complaints on the BBB website and research customer experiences before signing up.

The technician came to my house complained that my German Shepherd smelled when I explained that was pine he acted like he had never smelled pine before. Then he told me that the knob on my washing machine was not covered under the warranty even though it had practically has stopped working. He told me that it would only be covered if it had completely stopped working. I think he was just trying to hurry up and get out of my house so he could go home.

Always helpful, always knowledgeable, always communicates well details of coverage, easy to use online and app and call in options for every situation!
Referred 3 family members.

This used to be a good warranty company. Their service has gone very downhill in recent years. We will be changing. Starting week 3 without a refrigerator because of delays in AHS authorizing the order of a thermostat, an under a hundred dollars part.

The company they referred us to, Appliance Solutions, was excellent

Quick response and communication. Ignacio was very helpful and informative.