American Home Shield Bewertungen 14 886

I would give zero stars if possible. I have been an American Home Shield customer for more than seven years, and this has been the most disappointing experience I’ve had with them.

I requested service for a water leak, and the plumbing company they dispatched did an excellent job resolving the issue. However, the repair required creating ten access holes. When AHS sent a drywall company to patch the damage, they informed me that AHS had approved repairs for only two of the ten holes.

I escalated the issue with AHS multiple times, yet they repeatedly insisted on covering only two patches, despite clear evidence of ten. The plumbing company also confirmed that ten holes were created and stated they would notify AHS, but this made no difference. Each time I asked AHS who they had spoken with at the plumbing company to justify their decision, they were unable to provide a name.

As a result, I now have to pay out of pocket to repair the remaining damage. I will be cancelling my service with AHS and leaving a zero‑star review across platforms to help others avoid a similar experience.

We have had them since 2016. Ten years. Every time they have someone come out, there is always some fine print and they don’t cover what is broken. So frustrating. We are finally going to cancel the service. Not worth it any longer.

I’m very disappointed with my experience with American Home Shield. Most of the contractors they send have been unprofessional and unable to properly diagnose or fix the issues. In several cases, they had to return multiple times, and sometimes the problem was never resolved at all. Communication is also poor, and I often end up having to hire my own contractor to complete the repair.
It’s extremely frustrating to pay around $100 per month, plus a $100 service fee per visit, only to still pay out of pocket to fix the same issue. At this point, the coverage has not provided the value or reliability I expected. I would not recommend AHS based on my experience.

DO NOT BUY THIS INSURANCE. You will get the worst experience ever in your life. waste of time and money. Just run.
We had 3 claims. they could not fix even one of them after 8 visits, and still they were insisting on sending a new technician without accepting replacement.
They charge you each time 125$ for service and do nothing.
Last time the guy told washer is working and when we used we had a flood at home.

AHS has provided excellent services since signing up with them. The Service Providers have been wonderful. I definitely will recommend AHS for anyone’s Home Service Warranty Company .

I call this co. to make a claim about my AC ,
After I call them and paid 125.00 for nothing , they send a contract to check up my AC 5 days later , take like it 15 min. the technician for check up, and then a day later this people (A H S) call me to say is not covered by the policy which is the top of their policy PREMIUM ,
Reason is because I got Dogs and they play around the AC unit, but this the second time I require Their services and both times denied,
They have bunch of excuses but they collect they payment on time every month , NOT RECOMENDED

The response to my service request was fast and efficient. The company assigned to perform the service was on point also. The technician sent to service my problem was very knowledgeable, experienced and came ready to take care of my problem. He was very courteous and explained the problem and solution. I am very pleased and glad that I choose American Home Shield.

Scott was excellent. Friendly. Knowledgable and professional.

American Home Shield is one of the most frustrating companies I’ve ever dealt with.

I filed a claim for my pool equipment expecting coverage under their advertised “normal wear and tear” protection. Instead, they denied the claim and labeled it a “pre-existing condition”—which seems to be their go-to excuse to avoid paying for anything.

Here’s the problem:
Their own policy says they cover failures due to normal wear and tear and even undetectable pre-existing conditions. But when something actually breaks, they suddenly reinterpret everything as “pre-existing” so they don’t have to cover it.

In my case:

The equipment was working when coverage started
There were no known issues
The failure happened over time

That is literally the definition of wear and tear. Yet somehow, they still denied it.

What’s worse is how this process works:

A technician comes out
Writes a vague note
AHS uses that to deny the claim
And you’re left stuck with the bill

There’s no accountability, no transparency, and no real effort to honor the coverage you’re paying for.

At this point, it honestly feels like the business model is:
collect premiums first, deny claims later.

If you’re thinking about buying a home warranty, don’t make the mistake I did. Save your money and put it toward actual repairs—you’ll be far better off.

I would give negative stars if I could! There is a section in their warranty paperwork Section 6. that is a big loophole for them. If you do not live in a home that was JUST built and up to code then they can deny all of your claim based on it not being up top code. This is a horrible warranty company and I highly suggest looking into others before using them. The are not the #1 best warranty company for older homes that is false advertisement. and say that they do not cover certain items because it will have to be

I like that I was able to speak to someone but not the fact that you guys made an error in my service and I had to call for approval while contractor was here

I am always praying for you
I have refrigerator not working I called Samsung company they send some one for
diagnosing He said will cost 1200$ but
There’s no guarantee to work & he couldn’t figure out where is problem
I contacted American home shield they send company & they found where is the problem but it’s taken more than two weeks to fixed it because they was very busy & I don’t mind
They fixed it same day & my refrigerator get back working like new & cooling very cold
Thank you very much I am so glad & lucky to have like American home shield

AHS is a quality company that doesn't, like many home warranty companies, try to avoid paying. If it's legit, they pay
Very fair and quality company

The company was communicating and friendly and fixed my issues in a timely manner. I would use Air Squad every single time and recommend them 100% to anyone.
American Home Shield was helpful in getting me scheduled with Air Squad and heard my concerns on what type of company I wanted

Very quick response time: was contacted by the service provider within minutes of submitting my service request; scheduled a visit within an hour for the following day; gave us a 30 minute warning for when the technician would arrive (he arrived about 10 minutes early); and he quickly found the problem and replaced the part. Couldn't ask for better service!

I am so upset ! I have been put on hold ! With bad customer service trying to talk over me ! I have been without air since the 23rd of LAST MONTH !! MY BILL IS PAID ON TIME EACH MONTH and also a service charge when needed !! They need to do better than this ! Prior to this I was out of a refrigerator for months before I received one !! I don’t know who is dropping the ball but it needs to be picked up !

I have been an American Home Shield customer and recently filed a claim for my refrigerator after it stopped working due to a compressor and sealed system failure.
It took AHS 7 days just to send someone out — and the technician wasn't even their direct vendor.

AHS hired a third party, who hired another third party. The report came back clearly stating a mechanical sealed system failure, yet AHS denied the claim because there were a few dead roaches at the back of the refrigerator.

Dead roaches do not cause compressor failure. These are two completely unrelated issues, and the technician's own report confirms the failure is mechanical — yet AHS used this as an excuse to deny a valid claim.

When I requested a second opinion, the next available appointment was another week away — leaving my household without a working refrigerator for weeks.
On top of that, AHS refuses to communicate by email, provides no written explanation for the denial, and told me the formal denial letter would arrive by physical mail in 10 days. Zero transparency, zero urgency.

You pay premiums every month for exactly this situation, and when it happens they delay, outsource to unknown contractors, deny valid claims over unrelated issues, and make it impossible to get answers in writing.

Save your money. Consider PSEG Home Comfort or a local warranty provider instead. AHS is not worth it.

The technician was very informative and professional

I have been waiting for action on the AC unit since August 2024. They finally found another vendor in Mov of 2025. The HVAC guy came out and stated the compressor needed to be changed. He told he that the refrigerant would be an additional charge of $690.00. I offered to pay then and the HVAC guy said no, wait until I come back out to install.

It’s April 7th, 2025. I have called numerous times and today AHS said the compressor has not been order. I ask why, and I was informed that the refrigerant had not been paid for my me. WHAT???? I tired!!!

Company is terrible and no follow through on anything.

Great company!!! Quick and fast service representative was nice and took care of all of my needs