Lisa was a diamond! Courteous, helpful, empathetic and extremely friendly! She even called me back to give me the good news, regarding my initial query! She is a treasure and one of the best customer... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had a great experience with Aptia Group, thanks to Claudia. She was friendly, professional, and very helpful, explaining everything clearly and making the process easy and stress-free. Her support a... Mehr ansehen
Unternehmen hat geantwortet
My pension became due months ago but I still have not received any payments. I have made numerous phone calls to customer service but I still cannot get a clear answer or access my money. The issue re... Mehr ansehen
Unternehmen hat geantwortet
I rang up to make a complaint but the way that Lisa spoke to me and dealt with my enquiry calmed me down and made me not want to complain. She spoke to me with such empathy and listened and understood... Mehr ansehen
Unternehmen hat geantwortet
3,8
Gut
1196 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
A very professional responce to my…
A very professional responce to my questions. Informative and friendly conversation. A very pleasent
Experiance.
9. Oktober 2026
Antwort von Aptia Group
Thank you for your review. We're delighted to hear that you found our communication helpful and friendly, and that our team provided a positive experience. We appreciate your feedback and are pleased we could assist you.
Kind Regards
Member Experience Team
Answered call promptly was very helpful…
Answered call promptly was very helpful and polite 👍🏻
9. Oktober 2026
Antwort von Aptia Group
Thank you for sharing your feedback. We are glad to hear that your call was answered quickly and that our team were able to provide knowledgeable and courteous assistance.
Kind Regards
Member Experience Team
Very helpful and patient member of…
Very helpful and patient member of staff who took the call
9. Oktober 2026
Antwort von Aptia Group
We are so pleased to hear that our team member was able to assist you with such care and understanding during your call. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
Antwort von Aptia Group
We are so pleased to hear that you had such a great experience with our team member. Thank you for taking the time to share your feedback with us.
Kind Regards
Member Experience Team
I was concerned and worried but Luca…
I was concerned and worried but Luca was super calm and took me through the process of registering which I did successfully . Thank you again . Highly re commended .
7. Oktober 2026
Antwort von Aptia Group
We are happy to hear that our team member eased your worries and guided you smoothly through the process. Thank you for taking the time to leave us a review.
Kind Regards
Member Experience Team
Great customer service
Informed, polite and helpful representative (Erin) able to rapidly help resolve query. Clear guidance and support with access to most of the details I needed.
9. Oktober 2026
Antwort von Aptia Group
We are so pleased to hear that our team member was able to assist you quickly and provide the guidance you needed. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
The lady i spoke with was very helpful…
The lady i spoke with was very helpful and was able to answer my questions. She was very easy to chat with.
8. Oktober 2026
Antwort von Aptia Group
We are delighted to hear that you had such a pleasant conversation with our team member and that all your questions were answered. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
Talked to a live person who was very…
Talked to a live person who was very knowledgeable.
8. Oktober 2026
Antwort von Aptia Group
We are so pleased to hear that you had a good experience speaking with our team. Thank you for taking the time to share your positive feedback with us.
Kind Regards
Member Experience Team
Very quick to get through Caroline was…
Very quick to get through Caroline was very helpful and very pleasant to speak to
9. Oktober 2026
Antwort von Aptia Group
Thank you for taking the time to share your feedback with us. We are delighted to hear that your call was answered so promptly and that our team member provided such pleasant and helpful assistance. Your positive experience is greatly appreciated.
Kind Regards
Member Experience Team
Inconclusive result
8. Oktober 2026
Antwort von Aptia Group
Thank you for your feedback. We're sorry the outcome wasn't what you had hoped for. We appreciate you taking the time to share your experience. Please do contact us again if further support is required.
Kind Regards
Member Experience Team
Very good service.
8. Oktober 2026
Antwort von Aptia Group
Thank you for your review. We're delighted to hear you received such good service from us. We appreciate you taking the time to share your feedback.
Kind regards
Member Experience Team
Jane made the confusing simple .
8. Oktober 2026
Antwort von Aptia Group
We appreciate your positive feedback and are happy we could provide the clarity that was needed.
Kind Regards
Member Experience Team
Helan was very helpfull & understanding.
8. Oktober 2026
Antwort von Aptia Group
Thank you for taking the time to share your feedback. We are so pleased to hear that our team member provided such helpful and understanding service.
Kind Regards
Member Experience Team
The agent I spoke to was patient and…
The agent I spoke to was patient and offered help and support
8. Oktober 2026
Antwort von Aptia Group
We are delighted to hear that our team member provided you with such a helpful experience. Thank you for taking the time to share your positive feedback with us.
Kind Regards
Member Experience Team
Lovely lady on the phone helped answer…
Lovely lady on the phone helped answer all my questions and got me sorted
8. Oktober 2026
Antwort von Aptia Group
We are delighted to hear that our team member was able to assist you and get everything resolved for you. Thank you for taking the time to share your positive feedback with us.
Kind Regards
Member Experience Team
Pension Quote
The advisor who dealt with my query and requested my pension quote was excellent. And the phone was picked up right away 🙂
8. Oktober 2026
Antwort von Aptia Group
We are so glad to hear that your call was answered so quickly and that our team member provided such great service with your request. Thank you for taking the time to share your positive feedback with us.
Kind Regards
Member Experience Team
Great customer service from Aptia
Great customer service from Aptia, needed some documentation that I had chased a couple of times Jamie was very helpful but would like to thank Lias who went above & beyond & was able to chase & confirm it was completed & even rang back as promised to confirm! Great service & she couldn’t have been more helpful!
8. Oktober 2026
Antwort von Aptia Group
We are glad you had such a positive experience with our team. We appreciate your positive feedback regarding our team members who assisted you and followed up as promised. Thank you for your review.
Kind Regards
Member Experience Team
Thanks Emma…
The call was answered swiftly and Emma was very patient guiding me through the process which was needed. I will always be able to ring in the future, many thanks Emma you did great
8. Oktober 2026
Antwort von Aptia Group
It is wonderful to hear that your call was picked up so quickly and that you received such patient, helpful support. Knowing you feel confident to reach out to us whenever you need assistance in the future means a great deal to our team. Thank you for sharing your positive experience.
Kind Regards
Member Experience Team
Answered my call in minutes and girl…
Answered my call in minutes and girl was very helpful and polite
8. Oktober 2026
Antwort von Aptia Group
We are delighted to hear that your call was answered so quickly and that our team member provided such a polite and helpful service. Thank you very much for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
Customer support and help
Call was answered very quickly - no wait. Your advisor, Cassidy, was clear, understanding, helpful and responded appropriately
8. Oktober 2026
Antwort von Aptia Group
We are delighted to hear that your call was answered so promptly and that our advisor provided clear, empathetic, and attentive assistance. Thank you for taking the time to share your positive feedback with us.
Kind Regards
Member Experience Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.