Lisa was a diamond! Courteous, helpful, empathetic and extremely friendly! She even called me back to give me the good news, regarding my initial query! She is a treasure and one of the best customer... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had a great experience with Aptia Group, thanks to Claudia. She was friendly, professional, and very helpful, explaining everything clearly and making the process easy and stress-free. Her support a... Mehr ansehen
Unternehmen hat geantwortet
My pension became due months ago but I still have not received any payments. I have made numerous phone calls to customer service but I still cannot get a clear answer or access my money. The issue re... Mehr ansehen
Unternehmen hat geantwortet
I rang up to make a complaint but the way that Lisa spoke to me and dealt with my enquiry calmed me down and made me not want to complain. She spoke to me with such empathy and listened and understood... Mehr ansehen
Unternehmen hat geantwortet
3,8
Gut
1198 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Answered my call in minutes and girl…
Answered my call in minutes and girl was very helpful and polite
8. Oktober 2026
Antwort von Aptia Group
We are delighted to hear that your call was answered so quickly and that our team member provided such a polite and helpful service. Thank you very much for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
Customer support and help
Call was answered very quickly - no wait. Your advisor, Cassidy, was clear, understanding, helpful and responded appropriately
8. Oktober 2026
Antwort von Aptia Group
We are delighted to hear that your call was answered so promptly and that our advisor provided clear, empathetic, and attentive assistance. Thank you for taking the time to share your positive feedback with us.
Kind Regards
Member Experience Team
The subject matter is not what you want…
The subject matter is not what you want to talk about, even though you must. Casandra made it easy and helped me get the result I required.
8. Oktober 2026
Antwort von Aptia Group
Thank you for your feedback. We're pleased to hear our team member made a difficult conversation easier and helped you achieve the outcome you were looking for.
Kind Regards
Member Experience Team
Pension quote request call It was nice to not have to repeat ID&V…
It was nice to not have to repeat ID&V when handed off from IVE/Automation to the agent . Helen was very cheerful and friendly and managed my request with zero friction. I will now await my pension quotation with the 3 days quoted. Many thanks
8. Oktober 2026
Antwort von Aptia Group
We are happy to hear that your experience was so seamless and pleasant. Thank you for your positive feedback.
Kind Regards
Member Experience Team
The lady I spoke to was very clear
The lady I spoke to was very clear, helpful and friendly.
8. Oktober 2026
Antwort von Aptia Group
We are so glad to hear that our team member provided you with such a clear, friendly, and helpful experience. Thank you for taking the time to share your kind feedback with us.
Kind Regards
Member Experience Team
Very good communication and helped me…
Very good communication and helped me sort out my problem quickly,
8. Oktober 2026
Antwort von Aptia Group
We are delighted to hear that our team communicated well and resolved your issue so efficiently. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
Antwort von Aptia Group
Thank you for taking the time to leave us a positive review.
Kind Regards
Member Experience Team
Antwort von Aptia Group
Thank you for your kind feedback. We're glad we could help and appreciate you taking the time to share your experience.
Kind Regards
Member Experience Team
Antwort von Aptia Group
We are glad you received such a good service form our team. Thank you for your feedback.
Kind Regards
Member Experience Team
Very efficient and clearly spoken.
8. Oktober 2026
Antwort von Aptia Group
We appreciate your review. We are happy to hear that our team communicated with clarity and handled everything in a prompt, efficient manner for you.
Kind Regards
Member Experience Team
The call was quick and I got the…
The call was quick and I got the information I was looking for.
8. Oktober 2026
Antwort von Aptia Group
We are glad you had a positive experience with our team. Thank you for your review.
Kind Regards
Member Experience Team
Received clear information and provided…
Received clear information and provided very helpful advice and service.
6. Oktober 2026
Antwort von Aptia Group
Thank you for sharing your feedback. We are pleased our team were able to provide you with the help and information that was needed.
Kind Regards
Member Experience Team
Antwort von Aptia Group
Thank you for your review. I'm pleased to hear that your issue was resolved. We appreciate you taking the time to share your feedback.
Kind Regards
Member Experience Team
Antwort von Aptia Group
We are glad to hear that our team provided prompt and clear assistance with your recent query. Thank you for taking the time to share your feedback.
Kind Regards
Member Experience Team
Antwort von Aptia Group
Thank you for your review. We're pleased to hear that you found our service helpful. We appreciate you taking the time to share your feedback.
Kind regards
Member Experience Team
Unreliable, cumbersome and frustrating
I am simply trying to access my pension page, but there is one problem after another. Due I think to their over reliance on AI and bot responses, they are unreliable, cumbersome and frustrating to deal with. Not good enough.
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Aptia Group
Thank you for your review. I'm sorry to hear about the difficulties you've experienced accessing your pension account and appreciate how frustrating this must be. We would like to investigate this further and have requested your contact details so that we can look into the issues you've encountered and work towards a resolution. We look forward to hearing from you.
Kind regards
Member Experience Team
Instructions clear and easy to follow…
Instructions clear and easy to follow great experience
8. Oktober 2026
Antwort von Aptia Group
We are glad you found our guidance helpful and enjoyed your seamless experience with us. Thank you for your feedback!
Kind Regards
Member Experience Team
Cassandra was really helpful
Cassandra was really helpful, but I did try to change my address online but was unsuccessful
8. Oktober 2026
Antwort von Aptia Group
Thank you for your review. I'm delighted to hear that Cassandra was able to help. I'm sorry to hear that you experienced difficulties updating your address online. If you still need assistance, please give us a call and we'll be happy to help get this updated for you.
Kind Regards
Member Experience Team
Antwort von Aptia Group
We are so pleased to hear that our team member provided you with such friendly and helpful service during your call with us. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
Easy to contact and questions answered…
Easy to contact and questions answered in a polite and professional manner
7. Oktober 2026
Antwort von Aptia Group
Thank you for taking the time to share your feedback with us. We are delighted to hear that your queries were addressed with courtesy and professionalism by our team.
Kind Regards
Member Experience Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.