Lisa was a diamond! Courteous, helpful, empathetic and extremely friendly! She even called me back to give me the good news, regarding my initial query! She is a treasure and one of the best customer... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had a great experience with Aptia Group, thanks to Claudia. She was friendly, professional, and very helpful, explaining everything clearly and making the process easy and stress-free. Her support a... Mehr ansehen
Unternehmen hat geantwortet
My pension became due months ago but I still have not received any payments. I have made numerous phone calls to customer service but I still cannot get a clear answer or access my money. The issue re... Mehr ansehen
Unternehmen hat geantwortet
I rang up to make a complaint but the way that Lisa spoke to me and dealt with my enquiry calmed me down and made me not want to complain. She spoke to me with such empathy and listened and understood... Mehr ansehen
Unternehmen hat geantwortet
3,8
Gut
1198 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Lovely lady who took my call
Lovely lady who took my call, very friendly and efficient
7. Oktober 2026
Antwort von Aptia Group
We are so pleased to hear that you had such a pleasant, friendly, and efficient experience over the phone. Thank you very much for taking the time to share your thoughtful feedback with us.
Kind Regards
Member Experience Team
I spoke with Erin today
I spoke with Erin today, Erin spoke clearly and politely during our conversation and was able to provide the information that I was looking for.
Thank you
7. Oktober 2026
Antwort von Aptia Group
Thank you for taking the time to share your feedback. We are delighted to hear that our team member was able to help you with the information that you needed.
Kind Regards
Member Experience Team
Lady on the phone was extremely helpful…
Lady on the phone was extremely helpful locating a lost pension
7. Oktober 2026
Antwort von Aptia Group
We are delighted to hear that our team member provided such excellent support in helping you trace your pension. Thank you for sharing your positive feedback with us.
Kind Regards
Member Experience Team
Antwort von Aptia Group
Thank you so much for taking the time to share your feedback. We are delighted to hear that our assistance was beneficial to you and that you had such a positive experience with our team.
Kind Regards
Member Experience Team
Antwort von Aptia Group
We are delighted to hear that our team was able to assist you effectively and provide clear answers to all of your queries. Your feedback is greatly appreciated.
Kind Regards
Member Experience Team
Excellent customer service!
A pleasure to speak to Ellen today who helped me through a log in problem with my account.
She was polite, patient with me and extremely helpful until we resolved the issue.
Thank you so much for a great experience.
7. Oktober 2026
Antwort von Aptia Group
Thank you for taking the time to share your positive feedback. We are delighted to hear that you received such patient and helpful support to successfully resolve your account issue.
Kind Regards
Member Experience Team
Good customer service
Good customer service, really helpful and listened to my concerns and put my mind at rest.
7. Oktober 2026
Antwort von Aptia Group
We are so glad to hear that our team was able to provide reassuring support and address your worries effectively. Thank you for sharing your positive experience with us.
Kind Regards
Member Experience Team
Very helpful
I dealt with a woman called Beth. She was very helpful and went through everything step by step to set up my account. Did not rush and explained everything. Excellent service
7. Oktober 2026
Antwort von Aptia Group
We are glad you enjoyed your experience. Thank you for your positive feedback regarding our team member taking the time to guide you thoroughly through your account setup. We appreciate your review.
Kind Regards
Member Experience Team
good overall service
7. Oktober 2026
Antwort von Aptia Group
Thank you for sharing your feedback, we are pleased that you were happy with the service provided by our team.
Kind Regards
Member Experience Team
I called about finding a small pension…
I called about finding a small pension I paid into decades ago. Very helpful member of staff explains clearly the next step and the options I will receive. Looking forward to receiving these.
7. Oktober 2026
Antwort von Aptia Group
Thank you for your feedback. We are glad to hear our team clearly explained the process for your pension.
Kind Regards
Member Experience Team
I Gaining access with professional assistance
I spoke with Casandra today who was patient, very helpful and knowledgeable. My query was answered efficiently without any issues and Casandra was very friendly during the whole process!
7. Oktober 2026
Antwort von Aptia Group
Thank you so much for leaving such lovely feedback. We are pleased to hear that you had such a positive experience with our team member today.
Kind Regards
Member Experience Team
Richard addressed my problem and…
Richard addressed my problem and resolved it instantly, many thanks.
7. Oktober 2026
Antwort von Aptia Group
We are delighted to hear that our team member was able to assist you so quickly and resolve your issue right away. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
I would like to thank the…
I would like to thank the representative for Merca for helping me through the process of logging in and and finding information , she was excellent and thank for her help
7. Oktober 2026
Antwort von Aptia Group
Thank you for taking the time to share your feedback. We are pleased to hear that we were able to assist you so effectively.
Kind Regards
Member Experience Team
Antwort von Aptia Group
Thank you for taking the time to share your feedback, we are pleased that our team member was of assistance to you.
Kind Regards
Member Experience Team
Himanshu the agent was very helpful Pension
Himanshu the agent was very helpful . He guided me how to fill the form out . I was very pleased with his help it made everything so easy for me He explained everything in detail to me and I was satisfied that made my filling the form so easy. I would give him 5 star
7. Oktober 2026
Antwort von Aptia Group
We are glad you enjoyed your experience. Thank you for the positive feedback! We are happy our team member provided clear guidance to make completing your paperwork seamless and stress-free.
Kind Regards
Member Experience Team
Kevin (I think that was his name) was very helpful...
The call rep 'Kevin' was very helpful and was able to answer all my questions in a quick, efficient manner!
He also was able to ease my mind on some queries I had.
7. Oktober 2026
Antwort von Aptia Group
We are so glad to hear that our team member provided such a knowledgeable, efficient, and reassuring service. Thank you for sharing your positive experience with us.
Kind Regards
Member Experience Team
Danny was very helpful and…
Danny was very helpful and knowledgeable about the information I required.
7. Oktober 2026
Antwort von Aptia Group
We are delighted to hear that our team member provided such helpful service and shared their expertise to answer your questions. Thank you very much for taking the time to leave your feedback.
Kind Regards
Member Experience Team
Antwort von Aptia Group
Thank you for taking the time to leave your review. We are pleased to hear that you had such a positive experience with our team member.
Kind Regards
Member Experience Team
Excellent Customer Service
Made an enquiry today and was dealt with by a lady by the name of Helen. I have to say that she was so polite, friendly & helpful in dealing with my questions and provided the answers and assistance that I was looking for. She made the whole experience a pleasure with her professional and positive manner, excellent customer service!
6. Oktober 2026
Antwort von Aptia Group
We are happy to hear that your inquiry was handled with such care, friendliness, and professionalism. Thank you for taking the time to share your positive experience.
Kind Regards
Member Experience Team
A much easier way to get connected to a…
A much easier way to get connected to a advisor. No waiting on the line. Lady was polite.
7. Oktober 2026
Antwort von Aptia Group
Thank you for your feedback. We're pleased to hear you were connected quickly and that you had a positive experience with our team.
Kind Regards
Member Experience Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.