In France bought a heat pump boiler which costs 1800 euros. The electronic card failed after 9 months. Ariston refused to even replace the part as they say the installer didn't fit the required anti-c... Mehr ansehen
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Das sagen Bewerter
Customer after care is not good. We were missing parts and tried asking a question. They replied asking for serial number. I sent photos of it. I also sent pictures of products. Heard nothing, I had t... Mehr ansehen
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Dealt with my enquiry/problem efficiently. It was hard to get over that it was not the thermostat, but the clock within the boiler, probably because despite my boiler not being old, new ones no longe... Mehr ansehen
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Prompt & pleasant receptionist when made the call. Appointment arranged promptly with an engineer to visit & attend at a convenient time. Pleasant & knowledgeable engineer provided sincere servic... Mehr ansehen
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Unternehmensdetails
- Hersteller
- Heizkesselhersteller
- Anbieter von Heizkesseln
- Anbieter von Elektrogeräten
- Heizungsanlagenanbieter
- Kessel- und Heizungstechnik
Über Ariston UK
Vom Unternehmen geschrieben
THE HOME OF SUSTAINABLE COMFORT
Ariston is the global expert in high-quality water heating and heating solutions, providing people all over the world with an extensive range of innovative and energy-efficient products designed to improve and simplify home life.
FIND OUT MORE24/7 Customer Service
Market-leading warranties of up to 12 years
Our specialist support and service provides a team of highly skilled experts on hand to offer advice and assistance, wherever you are, whenever you need it. Specialists in our product areas, there will always be a point of contact available to deal with anything from arranging a service, warranty issues or scheduling a visit from an engineer.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
Kontaktinformationen
101 - 135 Kings Road, CM14 4DR, Brentwood, UK, Vereinigtes Königreich
- 0333 240 8777
- customer.service.uk@aristonthermo.com
- ariston.com
3,5
Akzeptabel
1560 Bewertungen
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Das haben sich andere Leute angesehen
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY - the water heater has never worked, faulty twice within 12 months. Customer service rude, completely unhelpful, not even willing to check the issue and see if there is a resolution. Disgusted by the service and the products do not work.
29. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Kelly,
We're very sorry to hear about the issues you've experienced with the water heater and our customer service. We appreciate your feedback and will be happy to investigate this situation, please tell us more on customer.relations.uk@ariston.com
Best regards,
Ariston UK Customer Relations Team
Jak dlugo można czekać na częś z…
Jak dlugo można czekać na częś z serwisu. Ja czekam dwa tygodnie i nic.
5. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Customer,
Thank you for reaching out to us at Ariston UK.
We truly appreciate your contact and value your interest in our products.
Unfortunately, we can only provide information and support to customers located in the UK and Ireland.
This is because our products and services vary by region due to local regulations and requirements.
We understand that this might be inconvenient, but it's essential for us to ensure compliance and provide the best possible service tailored to each region.
To find information specific to your area, we recommend visiting our global website at ariston.com.
There, you will be able to locate your local office, which will have all the relevant information and support you need.
Once again, thank you for your understanding and for getting in touch with us.
We hope you find the information you need and look forward to assisting you in the future.
Best regards,
Ariston UK Customer Relations Team
Telephoned Ariston to report a fault…
Telephoned Ariston to report a fault with my boiler under warranty. They failed to send the job request to to engineer or send me a confirmation e-mail as requested. This is the third boiler failure I have had in 3 months. I would not recommend an Ariston boiler
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Mr. Batten, thank you for your feedback. Please note your request n. 2000715871 has been raised by our Customer Service on the 13th of October 2025 and has been completed on the system with intervention report by our Service Partner on the 16th of October 2025. A part was replaced during attendance.
We also see you have raised another request, today, and can confirm it was sent both to you and the local service partner timely.
Our Customer Relations team, however, remains available for any further investigation on this matter at customer.relations.uk@ariston.com.
Kindest regards,
Ariston UK Customer Relations Team
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Great customer service from Adam!
20. November 2025
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
3 semanas a espera de assistência
Estou a quase 3 semanas sem o meu termoacumulador funcional. O mesmo que nao teve qualquer uso previo, sendo uma unidade nova. demoraram uma semana para enviar um tecnico para vir verificar a situação, o mesmo nao trazia as peças necessarias para fazer os arranjos necessarios. Desde então ja se passaram duas semanas e continuamos a espera que a ariston envie as peças para o parceiro, para podermos marcar o arranjo, uma vez que a propria ariston nao trabalha em lisboa. Isto para nao falar da falta de comunicação da ariston com o proprio parceiro que não sabia quando conseguiria ter a peça da ariston porque, como disse quem nos atendeu o telemovel, "nao falamos diretamente com a marca".
Nao me lembro quando foi a ultima vez que vi serviço de atendimento tao mau como aqui. Relembro que o termoacumulador nao teve qualquer tipo de uso prévio estando por estrear.
31. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear customer, please note that this page is dedicate to Ariston UK Customers only.
If your product has been purchased and installed in the UK, please tell us more at customer.relations.uk@ariston.com. Otherwise, please contact our local branch for your country at www.ariston.com.
Kind regards,
Ariston UK Customer Relations Team
The isolation valve identification
The isolation valve on my boiler was leaking and I was having trouble identifying the exact part I needed
After a phone call and an e-mail it was explained to me what I needed
11. November 2025
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Prompt and excellent service ,thankyou
12. September 2025
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Needed an old manual, dealt with straight away!
I needed a manual for an obsolete room sensor/controller, and received it within an hour!
Very helpful!
7. November 2025
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Great customer service
Great customer service, using reliable and professional heating company, all done in a timely manner.
22. Oktober 2025
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Took 8 + visits over a year and half to…
Took 8 + visits over a year and half to sort the boiler. Messed up what the call out was for multiple times as well, absolute shambles of a company
1. November 2025
Antwort von Ariston UK
Dear customer, thank you for your feedback. We would like to investigate what you are reporting, could you please send us additional details at customer.relations.uk@ariston.com?
Kindest regards,
Ariston UK Customer Relationos Team
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Leaking Tank Again!!
I have an Ariston Andris Lux 15l 2kw undersink water heater. It was originally installed in June 2020. The tank leaked in 2022 and was replaced under warranty. It is now 2025 and the second tank has again leaked.
I contacted Ariston as I think 3 tanks required in just over 5 years isn't acceptable. I received the expected response that my tank was out of warranty. However it was accompanied by a comment 'that it would be advisable to get my installer to contact Ariston whilst on site doing the installation so they could provide advice for a more durable installation' Maybe Ariston should get advice on how to build a heater with a tank that doesn't leak after a couple of years causing damage.
I would give zero stars if possible for quality and customer service.
7. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear customer, thank you for contacting us. We understand you are dissatisfied with this situation and would kindly as you to provide further details about this directly to our Customer Relations team at customer.relations.uk@ariston.com, including installation pictures of the unit, in order for us to provide a more clear insight on this matter with the assistance of our Technical Team.
Kindest regards,
Ariston UK Customer Relations Team
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Sostituzione di caldaia in garanzia mai…
Sostituzione di caldaia in garanzia mai avvenuta
Serietà ZERO e servizio PESSIMO
6. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear customer, please note that this page is dedicate to Ariston UK Customers only.
If your product has been purchased and installed in the UK, please tell us more at customer.relations.uk@ariston.com. Otherwise, please contact our local branch for your country at www.ariston.com.
Kind regards,
Ariston UK Customer Relations Team
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Hit and miss experiences
Pending on the department and the day our experiences have varied. When we have checked the Professional Teams website and the information is not available we try contact Ariston and the response we get is "check Profession Teams" ... We have!! Phones are sometimes answered so unfortunately then email is the only form of contact to chase orders or queries. Something that could take minutes to sort takes hours waiting for email response. Also email addresses are constantly changed so you wait for a response that will never come.
11. September 2025
Antwort von Ariston UK
Dear partner, thank you for your feedback and suggestions; we will keep trying to improve our response times and would appreciate if you could contact the Spares Department about the issues you are encountering on Professional Team, so they can be properly looked at.
Kindest regards,
Ariston UK Customer Relations Team
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