In France bought a heat pump boiler which costs 1800 euros. The electronic card failed after 9 months. Ariston refused to even replace the part as they say the installer didn't fit the required anti-c... Mehr ansehen
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Das sagen Bewerter
Customer after care is not good. We were missing parts and tried asking a question. They replied asking for serial number. I sent photos of it. I also sent pictures of products. Heard nothing, I had t... Mehr ansehen
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Dealt with my enquiry/problem efficiently. It was hard to get over that it was not the thermostat, but the clock within the boiler, probably because despite my boiler not being old, new ones no longe... Mehr ansehen
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Prompt & pleasant receptionist when made the call. Appointment arranged promptly with an engineer to visit & attend at a convenient time. Pleasant & knowledgeable engineer provided sincere servic... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Hersteller
- Heizkesselhersteller
- Anbieter von Heizkesseln
- Anbieter von Elektrogeräten
- Heizungsanlagenanbieter
- Kessel- und Heizungstechnik
Über Ariston UK
Vom Unternehmen geschrieben
THE HOME OF SUSTAINABLE COMFORT
Ariston is the global expert in high-quality water heating and heating solutions, providing people all over the world with an extensive range of innovative and energy-efficient products designed to improve and simplify home life.
FIND OUT MORE24/7 Customer Service
Market-leading warranties of up to 12 years
Our specialist support and service provides a team of highly skilled experts on hand to offer advice and assistance, wherever you are, whenever you need it. Specialists in our product areas, there will always be a point of contact available to deal with anything from arranging a service, warranty issues or scheduling a visit from an engineer.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
Kontaktinformationen
101 - 135 Kings Road, CM14 4DR, Brentwood, UK, Vereinigtes Königreich
- 0333 240 8777
- customer.service.uk@aristonthermo.com
- ariston.com
3,5
Akzeptabel
1560 Bewertungen
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Das haben sich andere Leute angesehen
Ariston customer service
Roberto was so helpful - he understood the issue and was kind, friendly and professional. He explained what to do next but followed up with an email. Excellent customer service.
23. Jänner 2026
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Had to complain to get a guaranteed part exchanged
I rang Ariston because my thermostat stopped working at less than a year old. I was advised that it was under guarantee and that the engineer would contact me. He rang and told me that they guaranteed boilers but not thermostats. I asked about purchasing a new one and was told to contact my local engineers. NOT helpful at all.
I then contacted Ariston again and put in a complaint. They asked several questions and requested photographs, which I supplied. ( I would like to point out that I registered the system with Ariston when I moved into a new build bungalow so they already had all the details ) They then passed me on to a third party company who came out to fit a new thermostat. I have no complaints about the lady engineer who came out - she was really good - full marks for her. The whole process took 4/6 weeks. Unacceptable !!!! Also if I had not complained, Ariston would not have been any assistance at all and I would have ended up buying a new thermostat and had to pay for fitting.
10. Dezember 2025
Antwort von Ariston UK
Dear customer, thank you for contacting us. We apologize about the confusion, as our service partner was under the impression that the thermostat's warranty had already expired; once this has been cleared, and thanks to your cooperation and the picturers you sent, we managed to re-confirm that this was, indeed, under its standard 1-year warranty period, and were able to reallocate the engineer for the direct replacement of the faulty thermostat.
We strive to provide a better service through our service partners and our customer service; we thank you for bringing this matter to our attention and allowing us to improve our process.
Kindest regards,
Ariston UK Customer Relations Team
Everytime i rang with a problem it was…
Everytime i rang with a problem it was handled quick and professional i know im in good hands thankyou
10. Dezember 2025
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Excellent service
My heating went off but I had hot water!
I rang Aristotle and they sent an engineer who fixed the problem straightaway!
Very grateful to get it fixed and pleased with the service!
6. Dezember 2025
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
I can really hand on heart say Ariston…
I can really hand on heart say Ariston team was really really helpful in solving out our problem with the new installation boiler after the warranty it has been an issue.
Very professional and helpful team many thanks to your Ariston
19. Dezember 2025
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Hmmm
Your staff were lovely, friendly and professional. However there were long delays in fixing the issue which made winter very unpleasant.
Thank you
12. Dezember 2025
Antwort von Ariston UK
Dear Luke, thank you for contacting us. We would like to further investigate your case: please write us additional details at customer.relations.uk@ariston.com. Kindest regards, Ariston UK Customer Relations Team
Boiler warranty repairs
Pinar at Ariston HQ in Italy expedited our second warranty repair. Friendly and communicative call. BoilertechSW effected the repairs/replacements efficiently fitting around holiday dates/Xmas for mutual convenience.
23. Jänner 2026
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Great technical support
I attended a breakdown as an engineer on a ariston water heater, I was struggling to diagnose the issue until I spoke to ariston technical which sent me full blown up photos and explained to me some issues. I soon found the issue and had the heater up and running again.
22. Jänner 2026
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
I spent more than a week to phone the…
I spent more than a week to phone the company to information on their agent in my area with telephone rings and cut off. Also used their chat and gave me the wrong information. Eventually when I spoken to customer service they told me they do have an agent in big city like mine. So Ariston E-combi Evo not working properly and Ariston not helping in the repair or give specific to somebody whom has experience in Ariston boiler. Very bad service .
19. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear customer, thank you for contacting us. We would like to investigate what you are reporting: please send us additional details at customer.relations.uk@ariston.com. Kindest regards, Ariston UK Customer Relations Team
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Bought Genus One 2021
Bought Genus One 2021 , previous boiler 17 years never failed a day. Was advised to purchase Ariston. 7 breakdowns, Various parts failing, weeks without heating or hot water, wifi cube no under warranty, Most call outs are 2/3 days and subject to parts. Complained numerous times. Can not fault the sub contractor company that has come out on numerous occasions always fix the issue and are very professional. Personally would not touch an Ariston product again, Poor customer service , unreliable boiler and when you have a new born in the house its very frustrating to wait from
Friday until
Wednesday with no heating or hot water. Made the mistake of moving loyalties from Worcester Boiler to Ariston for Wifi functionality that does not work
14. Jänner 2026
Antwort von Ariston UK
Dear customer, thank you for contacting us. We would like to investigate what you are reporting: please send us additional details at customer.relations.uk@ariston.com. Kindest regards, Ariston UK Customer Relations Team
Boiler Service Delay
Customer Service Manager took ownership and was a great help in dealing with the boiler code error
17. November 2025
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
You will do anything not to honour your…
You will do anything not to honour your warranty agreement dreadful behaviour.
16. April 2025
Antwort von Ariston UK
Dear Steve, thank you for contacting us. We checked the engineer's report on their latest intervention and they mentioned the boiler was not at fault; the filling tap had been left open, hence the pressure had increased over 3 bar. This is a user error, not a manufacturing defect. We remain available, as always, at customer.relations.uk@ariston.com. Kindest regards, Ariston UK Customer Relations Team
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Ordered a product online
Ordered a product online, asked to return within the 14 days return period without even opening the original packaging And still got declined.
16. Jänner 2026
Antwort von Ariston UK
Dear customer, thank you for contacting us. As per our Warranty Terms & Conditions, available at www.ariston.com/en-uk/warranty, our local Service Partner has attended, and replaced the damaged component promptly. We remain available for further comments at customer.relations.uk@ariston.com. Kindest regards, Ariston Uk Customer Relations Team
Engineer not providing the service and giving false information
The part that has already been changed by your company previously is not working and I was told by the engineer that it's not covered this time
Good I have just read your reply
Your engineer didn't tell me what you have wrote in your reply
Your engineer told me that heat exchanger plate is faulty and that's what needs changing which had been replaced by your engineer not long ago when they made a total blunder of the repair changing the wrong parts so obviously they have not done the repair properly previously and now trying to shif the blame as a matter of fact it was the same engineer who attended before took various parts apart and then left the boiler like that for days and then another engineer came and ordered new parts and said the previous engineer did not know what he was doing
You need to investigate this because clearly your engineer is not doing his job properly
Just to clarify you can check your records this part was replaced in April 2025 which I was told by your engineer is the issue currently so the part has not even lasted a year
31. Dezember 2025
Antwort von Ariston UK
Dear customer, thank you for contacting us. We can confirm our engineer reported, after attending, that there was a blockage due to water contamination/dirt in the system, which will not be covered by our manufacturer's warranty. Please see full Terms & Conditions at www.ariston.com/en-uk/warranty. Kindest regards, Ariston UK Customer Relations Team
Under worktop boiler 3yr warranty
Under worktop boiler 3yr warranty. I have had three first two flooded my kitchen after 2 yrs the third one came 2 months ago would not heat the water i rang the costomer service they said adj it up id something snapped inside but it worked now it's so hot it's effecting the seals in the tap and it started to leak / leaking tap! Not good!
14. Jänner 2026
Antwort von Ariston UK
Dear customer, thank you for contacting us. Our Customer Service will be happy to assist: please contact them at customer.service.uk@ariston.com or raise your request directly from the registration page at https://www.warrantyregistration.ariston.com/content/aristonwarranty/gb/en/homepage.html with all required documents. Kindest regards, Ariston UK Customer Relations Team
You staff were very helpful
You staff were very helpful, also your call back service is great, I didn’t spend too long trying to get through to you
13. Jänner 2026
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Quick response to request for a manual for an old boiler.
Supplied a manual for an old boiler within minutes of sending the details (photos of the boiler data tag)
9. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
ESPERIENZA SUPER NEGATIVA
Ho acquistato una caldaia Ariston con garanzia 2 anni, dopo appena 3 anni ovvero fuori garanzia ho cambiato la scheda e un altro pezzo che non funziona più. Il messagio era "mancata fiamma". Sono molto delusa dell'acquisto e ne sconsiglio la scelta.
8. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Customer,
Thank you for reaching out to us at Ariston UK.
We truly appreciate your contact and value your interest in our products.
Unfortunately, we can only provide information and support to customers located in the UK and Ireland.
This is because our products and services vary by region due to local regulations and requirements.
We understand that this might be inconvenient, but it's essential for us to ensure compliance and provide the best possible service tailored to each region.
To find information specific to your area, we recommend visiting our global website at ariston.com.
There, you will be able to locate your local office, which will have all the relevant information and support you need.
Once again, thank you for your understanding and for getting in touch with us.
We hope you find the information you need and look forward to assisting you in the future.
Best regards,
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