Fab unit, I purchased an Ariston 2.5 kw AV unit which provides both cooling and heating air. It's a neat and tidy unit sitting high centrally here. Handset easy to use and outside unit and wiring... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Get told to make online orders and then no telephone support what so ever and no one on the phone can help you - keeps making you select option 3 then 2 and sit for ages until the line goes dead! Why... Mehr ansehen
Unternehmen hat geantwortet
This company was very helpful in replacing a faulty pump in my Air Source Heat Pump promptly following a site visit identifying the fault on 1/9/ 2026 by Ben Davies. He followed up with a call and em... Mehr ansehen
Unternehmen hat geantwortet
I think this air-conditioning unit is absolutely amazing and makes us feel extremely comfortable in our home . It was fitted in a the day, very simple to use with the remote control and we are able to... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Hersteller
- auch in
- Anbieter von Elektrogeräten
- Anbieter von Heizkesseln
- Heizkesselhersteller
- Heizungsanlagenanbieter
- Kessel- und Heizungstechnik
Über Ariston UK
Vom Unternehmen geschrieben
THE HOME OF SUSTAINABLE COMFORT
Ariston is the global expert in high-quality water heating and heating solutions, providing people all over the world with an extensive range of innovative and energy-efficient products designed to improve and simplify home life.
FIND OUT MORE24/7 Customer Service
Market-leading warranties of up to 12 years
Our specialist support and service provides a team of highly skilled experts on hand to offer advice and assistance, wherever you are, whenever you need it. Specialists in our product areas, there will always be a point of contact available to deal with anything from arranging a service, warranty issues or scheduling a visit from an engineer.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
Kontaktinformationen
101 - 135 Kings Road, CM14 4DR, Brentwood, UK, Vereinigtes Königreich
- 0333 240 8777
- customer.service.uk@aristonthermo.com
- ariston.com
3,9
Gut
1689 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Ariston UK
Dear Customer,
Thank you for taking the time to leave us a review.
We are pleased to hear that you were happy with the service you received.
Kind regards,
The Ariston UK Customer Relations Team
Antwort von Ariston UK
Dear Customer,
Thank you for taking the time to leave us a review.
We are pleased to hear that you were happy with the service you received.
Kind regards,
The Ariston UK Customer Relations Team
Shockingly poor service
Shockingly poor service. Cannot get the correct parts delivered even when using the portal. Portal says one thing but human says another. As sson as the product is used / end of life will not buy again
Well, after this was picked up by the members of staff at the English office this issue was address and the correct kit was sent out as per the original information given from the spares department. A big thanks to Ashley and Sam Sewell for a dealing and correcting the situation and updating their parts arena so that the correct service kits / full service kits will sent out when requested.
11. Juni 2026
Antwort von Ariston UK
Good Afternoon, Thank you for taking the time to share your feedback.
We appreciate you bringing this to our attention, as feedback like yours helps us improve both our portal experience and our support processes.
We regret that your experience did not initially meet your expectations. However, we hope that the successful identification and delivery of the parts required demonstrates our commitment to supporting our customers and resolving issues when they arise.
If you have any further questions please do not hesitate to contact us.
Kind regards,
The Ariston UK Customer Relations Team
The company did very good getting…
The company did very good getting someone to come next day , Julie the engineer who came was professional and sorted out my boiler,
27. Mai 2026
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
E boiler na 7 jaar lek!
In 2019 ariston regent elektrische boiler geplaatst 100 liter. Na 7 jaar een lek en na controle blijkt er een gat in de metalen tank te zitten. Dat is geen goede kwaliteit!
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Customer,
Thank you for reaching out to us at Ariston UK.
We truly appreciate your contact and value your interest in our products.
Unfortunately, we can only provide information and support to customers located in the UK and Ireland.
This is because our products and services vary by region due to local regulations and requirements.
We understand that this might be inconvenient, but it's essential for us to ensure compliance and provide the best possible service tailored to each region.
To find information specific to your area, we recommend visiting our global website at ariston.com.
There, you will be able to locate your local office, which will have all the relevant information and support you need.
Once again, thank you for your understanding and for getting in touch with us.
We hope you find the information you need and look forward to assisting you in the future.
Best regards,
Ariston UK Customer Relations Team
Great service from phone call to…
Great service from phone call to engineer working on boiler 👏 👍 Polite & friendly engineer 👍
15. Mai 2026
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
The boilers have plastic sections which…
The boilers have plastic sections which leak very poor
2. Juni 2026
Antwort von Ariston UK
Dear customer, thank you for contacting us.
It is expected that there will be plastic components inside the boiler. If there is a leak we would like to know more about your case to evaluate how we can assist.
In order to investigate the case you have reported: please write us additional information at customer.relations.uk@ariston.com. Kindest regards,
Ariston UK Customer Relations Team
Great after sales service
A superb company who really look after their customers. After sales service for some companies is an inconvenience but for Ariston they have a different view. They want to help their customers.
Fantastic.
27. April 2026
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Useless did nothing technician was…
Useless did nothing technician was uninterested and a waste of space
26. Mai 2026
Antwort von Ariston UK
Dear Paul, thank you for contacting us. According to our service partner's record, the boiler has been extensively tested while on site, and no noise was present that could be connected to the boiler operation; in fact, our service partner reports that you have experienced this noise even with the system completely turned off. If you are still experiencing this issue, and you are sure there is no external source for this noise, please get in touch with our Customer Service at customer.service.uk@ariston.com and we will make sure that another visit is raised.
Kindest regards,
Ariston UK Customer Relations Department
Kindest rega
It took 2 months to fix a problem with…
It took 2 months to fix a problem with the boiler. This was due to issues between Ariston & the 3rd party company used to carry out repair. Innitial communication was good - follow up was poor, delayed no communication I called repair company & Ariston.
23. März 2026
Antwort von Ariston UK
Dear Peter, thank you for contacting us. We are sorry to hear it took a long time to fix the issue since the initial reporting, and would like to investigate your case. Could you please send us additional details via mail at customer.relations.uk@ariston.com? Our Customer Relations Department will be happy to follow-up.
Kindest regards,
Ariston UK Customer Relations Department
Generally good
Generally good, although I did have to ring back after the service company didn't manage to contact us on their initial enquiry. Once contact was established the boiler repair was carried out quickly and efficiently.
12. Mai 2026
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
very prompt and efficient
20. Mai 2026
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Repair done within a week
Repair done within a week
Repair man communicated date and time
Carried out as per agreed date and time
23. April 2026
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Ordered air con unit via B and Q…no show.
Ordered air con unit via B and Q site..to be delivered to B and Q. Item never arrived..order was cancelled x no stock ?. Without informing me in any way.. contacted B and Q.. eventually informed cancelled..they attempted to get refund..Ariston refused as even though cancelled one end was active the other..could not make it up...like M.ps. Don't know what the other hand doing..after several calls to B and Q.. hopefully getting refund in 5-7 working days...if not ring yet again...ordered another from B and Q..from another company... similar happened..hours, and days later..still no refund...so not a mistake...just selling items they not got...but got my money.... Avoid..
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear customer, thank you for contacting us. We are sorry to hear that you had issues with a product order, and would like to investigate this; could you send us additional details at customer.relations.uk@ariston.com?
Kindest regards,
Ariston UK Customer Relations Team
Boiler repaired under warranty
Changed my review to 'very good' because they has issues with their phones and got in touch, booked a repair and replaced the faulty part under warranty, so I am happy with Ariston and retracted my bad review (below)
"Boiler leaks so been switched off and needs a repair under warranty but nobody answers the phone. No answer to my emails either.
Cannot contact repairs dept to get repair under warranty"
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear customer, thank you for contacting us. We are sorry to hear you might have incurred in a momentary technical issue with the phone lines, however we are aware that you have been able to make contact with our Customer Service, yesterday, and a job has already been raised for you. The job reference number is 2000829013.
Kindest regards,
Ariston UK Customer Relations Team
Can't get thru to anyone on any of…
Can't get thru to anyone on any of their contact no. Service sale support all nothing just a ringtone after selecting a couple of options and then it rings for awhile and you get disconnected!!!
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear customer, thank you for contacting us.
We can confirm that our customer service is always available at 03332407777/03332406666 from Monday to Friday 8.30 AM to 5.30 PM, except Holydays.
It's possible to reach us by email at customer.service.uk@ariston.com or salesoffice@ariston.com.
You can also send a message through our support page: https://www.ariston.com/en-uk/support/
If you wish to discuss your case further please write us at customer.relations.uk@ariston.com.
Kindest regards,
Ariston UK Customer Relations Team
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Ariston olewa klienta jak tylko można…
Ariston olewa klienta jak tylko można !!
Dzwoniąc na infolinię nie dowiesz się nic, do serwisu ciebie nie przekierują a jak napiszesz maila to nie dostaniesz odpowiedzi !!
Omijać szerokim łukiem !!!
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Customer,
Thank you for reaching out to us at Ariston UK.
We truly appreciate your contact and value your interest in our products.
Unfortunately, we can only provide information and support to customers located in the UK and Ireland.
This is because our products and services vary by region due to local regulations and requirements.
We understand that this might be inconvenient, but it's essential for us to ensure compliance and provide the best possible service tailored to each region.
To find information specific to your area, we recommend visiting our global website at ariston.com.
There, you will be able to locate your local office, which will have all the relevant information and support you need.
Once again, thank you for your understanding and for getting in touch with us.
We hope you find the information you need and look forward to assisting you in the future.
Best regards,
Ariston UK Customer Relations Team
Very poor-quality boilers.
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear customer, thank you for your feedback.
We would like to investigate your case; please write to us at customer.relations.uk@ariston.com.
Kindest regards,
Ariston UK Customer Relations Team
Great Tech Advice
As a Gas Engineer it is nice to have professional back up from a tech helpline. Calum Heath at Ariston gave me some great advice over the phone about stuff not detailed in the tech manual. He then backed it up with an email. Top stuff.
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
So funktioniert Trustpilot
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.