Fab unit, I purchased an Ariston 2.5 kw AV unit which provides both cooling and heating air. It's a neat and tidy unit sitting high centrally here. Handset easy to use and outside unit and wiring... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Get told to make online orders and then no telephone support what so ever and no one on the phone can help you - keeps making you select option 3 then 2 and sit for ages until the line goes dead! Why... Mehr ansehen
Unternehmen hat geantwortet
This company was very helpful in replacing a faulty pump in my Air Source Heat Pump promptly following a site visit identifying the fault on 1/9/ 2026 by Ben Davies. He followed up with a call and em... Mehr ansehen
Unternehmen hat geantwortet
I think this air-conditioning unit is absolutely amazing and makes us feel extremely comfortable in our home . It was fitted in a the day, very simple to use with the remote control and we are able to... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Hersteller
- auch in
- Anbieter von Elektrogeräten
- Anbieter von Heizkesseln
- Heizkesselhersteller
- Heizungsanlagenanbieter
- Kessel- und Heizungstechnik
Über Ariston UK
Vom Unternehmen geschrieben
THE HOME OF SUSTAINABLE COMFORT
Ariston is the global expert in high-quality water heating and heating solutions, providing people all over the world with an extensive range of innovative and energy-efficient products designed to improve and simplify home life.
FIND OUT MORE24/7 Customer Service
Market-leading warranties of up to 12 years
Our specialist support and service provides a team of highly skilled experts on hand to offer advice and assistance, wherever you are, whenever you need it. Specialists in our product areas, there will always be a point of contact available to deal with anything from arranging a service, warranty issues or scheduling a visit from an engineer.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
Kontaktinformationen
101 - 135 Kings Road, CM14 4DR, Brentwood, UK, Vereinigtes Königreich
- 0333 240 8777
- customer.service.uk@aristonthermo.com
- ariston.com
3,9
Gut
1689 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
We have been working with Dan Merkel on…
We have been working with Dan Merkel on a number of projects. He has gone above and beyond to help us.
Keep up the great work Dan and the team at Ariston
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Customer,
Thank you for taking the time to leave us a review.
We are happy to hear that Dan was able to assist you and provide you with excellent service. We will be sure to pass on your comments, and we appreciate you sharing your experience with us.
Kind regards,
The Ariston UK Customer Relations Team
I've been fitting Ariston combi boilers…
I've been fitting Ariston combi boilers for a while now, along with the undersink water heaters and they do what it says on the tin if u like. Ive dealt with the service team and they have been very prompt and helpful. Ive dealt with Dan, one of the Ariston reps and he's friendly and informative.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Customer
Thank you for your review and for sharing your experience.
We are happy to hear that both our products and our customer support have met your expectations. It is great to know that Dan has been able to support you throughout your journey with Ariston.
Kind regards,
The Ariston UK Customer Relations Team
Great Aftersales
I decided on Ariston for a portable aircon unit , after reading positive reviews . Using a recognised and trusted brand also influenced my decision.
Unfortunately there was an issue with the unit upon delivery, after an initial back and forth with customer service , compounded by a third party courier service, I was put in touch with Tom , the E- Commerce Manager.
He could see where the service had failed and promptly organised a replacement, along with a discretionary discount . His input was invaluable ensuring I had a brand new unit in time for the heatwave. A happy customer, thank you!
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Customer,
Thank you for taking the time to leave us a review.
It is great to hear that Tom made such a positive impression during your experience with us. We will ensure your feedback is passed on, and we are happy that we could assist you.
Kind regards,
The Ariston UK Customer Relations Team
Darren has always been there when…
Darren has always been there when needed,he’s a credit to the company,always going the extra mile
Having promotions in place for end July this should crest more sales
Well done to all
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Customer,
Thank you for taking the time to leave us a review.
We are happy to hear that Darren was able to assist you and provide you with excellent service. We will be sure to pass on your comments, and we appreciate you sharing your experience with us.
Kind regards,
The Ariston UK Customer Relations Team
Excellent customer service
Excellent customer service at point of purchase and return. Victoria was very helpful with several issues regarding my return and I would highly recommend this company.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Customer,
Thank you for taking the time to leave us a review.
We are pleased to hear that Victoria was able to help you. Your comments will be shared with them, and we are delighted that you were happy with the service you received.
Kind regards,
The Ariston UK Customer Relations Team
As a Heating Engineer
As a Heating Engineer , I can highly recommend Ariston boilers , it’s an excellent product , competitively priced in the market with a 10 - 12 year warranty, the after sales service is excellent also , my local rep Dan Murkell has been a constant source of help and information and I’ve also been in contact with Ben Davies who covers the north of England , despite me being in the south west of England , he has also helped with any technical questions that I’ve had , my experience so far with being an installer associated with Ariston has been first class and I’m proud to say I heat my home and hot water with a 35kw genus one Ariston boiler and it’s been faultless since installing 2 years ago
Simon
Gasline plumbing and heating
Plymouth
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Customer
Thank you for your outstanding review and for sharing your experience.
We are happy to hear that both our products and our customer support have met your expectations. It is great to know that Dan and Ben have been able to support you throughout your journey with Ariston.
Thank you for your continued support and recommendation
Kind regards,
The Ariston UK Customer Relations Team
Ariston have been a brilliant company…
Ariston have been a brilliant company to work with over the years. Reliable products and a steady aftercare service. The technology produced from Ariston has been a step up within the industry. Big thank you to our local rep Dan Merkel.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Customer,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you were pleased with the service you received. We will be sure to pass on your comments, and we appreciate you sharing your experience with us.
Kind regards,
The Ariston UK Customer Relations Team
I Don't think you can get better value…
I Don't think you can get better value for money in todays market. Our local sales rep Dan Merkel always picks up the phone and will go above and beyond. Every company has an issue every now and then but Dan always gets it sorted quickly.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Customer,
Thank you for taking the time to leave us a review.
We are happy to hear that Dan was able to assist you and provide you with excellent service. We will be sure to pass on your comments, and we appreciate you sharing your experience with us.
Kind regards,
The Ariston UK Customer Relations Team
We highly recommend Ariston
We highly recommend Ariston. Their ASHP products are fantastic, and the level of service they provide is equally impressive. From the initial sales process through to delivery, everything has been completely effortless and well coordinated.
Our point of contact, Dan Merkel, has been fantastic from the very beginning, knowledgeable, responsive, and consistently supportive. It’s rare to find a manufacturer that delivers both high-quality products and genuinely excellent service, but Ariston does exactly that.
We wouldn’t hesitate to recommend Ariston to other installers or customers.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Customer,
Thank you for taking the time to leave us such a positive review.
We are happy to hear that you have had a great experience with both our products and our service. It is great to know that Dan was able to support you throughout the process, and we will be sure to share your comments with him.
Kind regards,
The Ariston UK Customer Relations Team
Great representation from Dan Merkle @…
Great representation from Dan Merkle @ Ariston. Always goes the extra mile and always delivers what he promises. Rare thing these days. Product is also quality for the price point. and very relevant in today's marketplace
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Customer,
Thank you for taking the time to leave us a review.
It is great to hear that Dan made such a positive impression during your experience with us. We will ensure your feedback is passed on, and we are delighted that we could assist you.
Kind regards,
The Ariston UK Customer Relations Team
The Local Sale Manager Dan Merkel
The Local Sale Manager Dan Merkel is always very supportive of our business, always goes the extra mile, a pleasure to deal with.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Customer,
Thank you for taking the time to leave us a review.
We are pleased to hear that Dan was able to help you. Your comments will be shared with them, and we are delighted that you were happy with the service you received.
Kind regards,
The Ariston UK Customer Relations Team
Boilers and heat pumps, Dan Merkel help invaluable.
Have fitted a load of these boilers of late and a couple of heat pumps.
Boilers are great, good warrantees easy to fit and basically the same as other more expensive manufactures.
Heat pumps are very simple to set up, much quicker than more expensive makes. Will be fitting one in my own house with underfloor heating in August.
Dan Merkel is the sales chap down our way and has been wonderful to deal with and has helped loads with advice for us.
Could not recommend Dan and Ariston UK enough for service, products and costing.
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Customer,
Thank you for taking the time to leave us a review.
We are happy to hear that Dan was able to assist you and provide you with excellent service. We will be sure to pass on your comments, and we appreciate you sharing your experience with us.
Kind regards,
The Ariston UK Customer Relations Team
Been dealing with Ariston uk for a number of years now
Been dealing with Ariston uk for a number of years now, and the support and service from them is seconded to none.
The Area Sales Manager, Dan Merkel, is always helpful and comes through with the goods every time i need him x
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Customer,
Thank you for taking the time to leave us a review.
It is great to hear that Dan made such a positive impression during your experience with us. We will ensure your feedback is passed on, and we are delighted that we could assist you.
Kind regards,
The Ariston UK Customer Relations Team
Local Rep Dan Merkel
He is very helpful in all aspects of his job, helping installers setting up accounts for registering their boiler installs.
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Customer,
Thank you for taking the time to leave us a review.
We are pleased to hear that Dan was able to help you. Your comments will be shared with them, and we are delighted that you were happy with the service you received.
Kind regards,
The Ariston UK Customer Relations Team
As a gas engineer of 23 years experience
These are the worst and cheapest made pieces of sh't i have ever worked on as an engineer. Even the new parts are faulty, they cost a fortune and undergo constant repairs.
As a gas engineer of 23years, I will never even look at an Ariston boiler again. My recommendation is to never purchase one. If you have one and it gets a fault, replace the whole thing or be prepared for an ongoing expense of repair.
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Hi Oli,
Thank you for taking the time to leave a review. I'm sorry to hear you've had such a poor experience with our products.
As Head of Service for Ariston UK, I'd really like to understand more about the issues you've encountered. We value feedback from experienced engineers, as it helps us improve both our products and our support.
If you're willing to discuss this further, please email me directly at steven.cudd@ariston.com.
I look forward to hearing from you.
Kind regards,
Steve Cudd
Head of Parts and Service UK & Ireland
Ariston UK
Update: Ariston have done well!
Update: review was supposed to be on Ariston-uk a separate company, have spoken to Ariston directly who have been as helpful as they could be and have responded incredibly quickly to all question and have been overall very good.
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Customer,
Thank you for taking the time to leave us a review.
We are pleased to hear that you were satisfied with the service provided and are glad that we were able to assist you.
Kind regards,
The Ariston UK Customer Relations Team
Excellent service
Excellent service, same day call out to sort out the issue on our Boiler, very professional and highly recommend
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Customer,
Thank you for your 5-star review.
We are pleased to hear that you were satisfied with the support provided. Your feedback is highly valued, and we thank you for choosing Ariston.
Kind regards,
The Ariston UK Customer Relations Team
Maintenance - Warranty
As soon as I raise maintenance issue, Ariston arranged their partner to sort out the issue
27. Mai 2026
Antwort von Ariston UK
Dear Customer,
Thank you for taking the time to leave us a review.
We are pleased to hear that your maintenance issue was addressed promptly and that we were able to arrange support to resolve the matter.
Kind regards,
The Ariston UK Customer Relations Team
Very friendly helpful engineer who…
Very friendly helpful engineer who explained things well. Great service, thanks.
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Customer,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you were pleased with the service you received. Customer feedback is extremely important to us, and we truly appreciate you sharing your experience.
Kind regards,
The Ariston UK Customer Relations Team
Problem solved
18. Mai 2026
Antwort von Ariston UK
Dear Customer,
Thank you for taking the time to leave us a review.
We are pleased to hear that you were satisfied with the service provided and are glad that we were able to assist you.
Kind regards,
The Ariston UK Customer Relations Team
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