Ark Surveyors Limited Bewertungen 

332
TrustScore 4.5 von 5

4,6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Really great service from Dan at Ark; once instructed the survey was completed within 48 hours (on a Friday) and the report was with us on the Sunday evening. Very thorough report and Dan was immediat... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Ark Surveyors no 3 survey was done in a timely and efficient manner and the surveyor Dan was happy to answer questions about the findings. Which enabled me to make a well informed decision about wheth... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Appointment was booke in within days and we have received our level 3 report within a week. Report was very thorough and gave us a great insight. Plenty of pictures were included in the report which h... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Patient and Helpful. Dan did our surveyor some time ago. As first time buyers, we did not know what to expect. The report produced was very comprehensive, well organised, and caught many details we... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Baugutachter
  2. Bausachverständiger

Informationen, die aus verschiedenen externen Quellen stammen

We are a team of Rics Surveyors and Valuers and we have expertise in Valuations (Help to Buy, Shared Ownership, Probate and CGT), Homebuyer and Building Surveys.


Kontaktinformationen

4,6

Hervorragend

TrustScore 4.5 von 5

332 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

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4,6

Alle Bewertungen

(332)

33 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Dan provided a fantastic service

Dan provided a fantastic service. It was our 2nd time in recent times to avail of Dan’s services. 1st sale fell through. Dan kindly fitted us in promptly and the best part was the immediate phone call after to discuss a couple of points and provide estimated time of delivery for the report (which was received ahead of the agreed time frame).
The follow up call helped us greatly keep our purchase moving along.

I would have no problems recommending Dan.
Thanks again Dan. Hugely appreciated.

6. April 2025
Bewertet mit 5 von 5 Sternen

Efficient and detailed

Ark Surveyors were quick to book me in and advise me on which survey to chose. Although maybe in hindsight I could have done with a level 3 structural survey. Dan Jombla who was brilliant, thorough, and provided advice via a phone call after the survey was complete. His report was very detailed and he provided the professional advice before purchase, really helpful. Overall excellent efficient service.

29. März 2025
Bewertet mit 5 von 5 Sternen

This is the second time I have used…

This is the second time I have used Ark Surveyors, specifically Dan Jombla who is brilliant, thorough, and genuine. His reports are detailed and he provides the best professional advice before purchase, really helpful. Overall excellent efficient service.

31. März 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Highly Detailed and Professional Survey Report

I recently commissioned a Level 3 Survey for a period property I was looking to purchase, and I was thoroughly impressed with the service from start to finish.

The survey was incredibly detailed, covering structural issues, damp, roof condition, plumbing and electrics. The report was well-structured and easy to understand, with clear recommendations on urgent repairs which gave me confidence in my decision-making process.

Thanks to this survey, I was able to negotiate a reduction on the property price due to the roofing and damp issues that were highlighted. Their expertise saved me from unexpected expenses down the line.

I highly recommend Ark Surveyors Ltd to anyone needing a thorough and professional property survey!

23. März 2025
Bewertet mit 1 von 5 Sternen

Avoid

I had an extremely disappointing experience with Ark Surveyors. Despite visible water damage in my garage, their report failed to mention it, leaving me to deal with the consequences. After raising this issue, I was shocked at how they handled the situation. Rather than taking accountability, they attempted to shift the blame using disclaimers and excuses.

What’s even more concerning is that I’ve seen other reviews mentioning similar experiences — visible issues completely missed and no admission of fault. It’s clear that this is not an isolated incident.

I genuinely tried to resolve this matter with Ark Surveyors without resorting to a public review. Mistakes can happen, and I was willing to be understanding. However, their refusal to take responsibility left me with no choice. I have now escalated this matter to RICS, and I hope they will address it appropriately.

They may respond here to try and shift the blame further, but the fact remains simple — there is visible damage on the wall, and their report made no mention of it. It really cannot be any clearer than that.

For anyone considering Ark Surveyors, I strongly recommend looking elsewhere for a more reliable and accountable service.

3. März 2025
Bewertung ohne vorherige Einladung
Ark Surveyors Limited-Logo

Antwort von Ark Surveyors Limited

Dear Customer

We are sorry to hear that you are dissatisfied with our service. Our Level 2 Home Report clearly identified possible leak staining in the garage and explicitly recommended further specialist damp and leak investigations, as well as necessary repairs. Unfortunately, these recommendations were not acted upon until 11 months later, making it difficult to determine how much of the current damage was present at the time of the survey versus what has developed since.

The report also noted that stored items restricted access to parts of the garage, limiting visibility. While some staining was observed, a full assessment would have required intrusive investigations, which fall outside the scope of a Level 2 survey.

We remain confident that our surveyor met professional obligations and provided clear recommendations. The lack of immediate follow-up investigations is the key factor here, and we encourage all clients to act on survey findings promptly. Should you wish to take further steps, our complaint-handling procedure remains available to you.

Ark Surveyors

Bewertet mit 5 von 5 Sternen

Great service

The initial survey was organised very quickly once given details. Dan was really patient in helping me understand the survey and answering my questions for further investigations. He was happy for me to give him a call and would respond when not available when he would be able to get back to me.

27. Jänner 2025
Bewertet mit 1 von 5 Sternen

£529 Home surveying full of flaws and pretty much worthless

We instructed Sam conveyancing for home survey which they subcontracted to this company. We received a survey full of flaws, the survey report referred to damp in rooms, like a beauty room that did not exist in the flat. It mentioned there is rising damp (which is only an issue for ground level flats) in a second and third level which is unheard of. The report showed a meter reading to 99.9% damp in the wall which is a REALLY damp wall while these was no evidence of damp in the flat. We questioned that and the surveyor refused to tell us which wall it was that was so damp (even after asking for about 10 times) because we believe the reading was not taken in our flat. Otherwise why would they refuse to share that information? We ended up hiring another damp specialist and pay them £400 just to put our mind at rest before we buy the flat. Not surprisingly there was no damp issue in our flat at all. Our conclusion was that the survey report really did not belong to our flat and it was more or less copied and pasted from another report. It either contained incorrect information or a type of information that you can find in a Google search and we were charged £529 or so for it. We also understand the surveyor spent very little time in the flat which explains the quality of the report.

10. September 2024
Bewertung ohne vorherige Einladung
Ark Surveyors Limited-Logo

Antwort von Ark Surveyors Limited

Dear SS

We are sorry to hear that you are still not satisfied with the service that we have provided.

I can confirm that you contacted us on the 13th of June 2024 regarding our recommendation for a damp specialist. On the 14th of June 2024, the surveyor called you to explain our recommendation as you asked whether you should ignore our recommendation or take a risk. You thank the surveyor on the 24th of June 2024 for his call to you.

You asked for a specific location where damp readings were taken, and the surveyor replied as below:

It should be noted that location of where damp meter readings are taken would not normally form part of the Report. Further investigation by a damp specialist will provide more detail, along with any recommendation for remedial treatment. It is important to note that any dampness noted to the internal walls could also have spread to any concealed timbers which may have been in contact with the dampness. The damp readings should be interpreted as percentages.

We recommend further investigation and remedial action by a damp and timber treatment contractor who is a member of PCA. You should obtain quotes before you commit to the purchase. It should be noted that seasonal conditions can affect the degree of damp penetration within a property. In terms of dampness, we are only able to advise as to the condition of the property at the time of inspection and with restrictions of inspection imposed.

A further email was sent to you on the 18th of June 2024 by the inspecting surveyor clarifying the damp situation further, and you replied that on the 19th of July 2024, no further action is required on your end, meaning the surveyor's end.

You also informed us that you finally carried out a damp inspection, and the damp specialist confirmed the presence of dampness within the property. This meant that the surveyor was correct in recommending a damp specialist.

It was alleged that there were no leak stains. However, the report confirmed under section E9 evidence of leak staining with photographic evidence. In conclusion, there is no requirement for a specific location where damp readings were taken under the scope of this survey, and it was mentioned in the report. Leak stains were found as opposed to what you had purported, and our position on the matter has not changed. The report does comply with and meets RICS standards.

Thank you for bringing this to our attention.

Ark Surveyors


Bewertet mit 5 von 5 Sternen

Dan was incredibly helpful and…

Dan was incredibly helpful and knowledgeable. He took the time to explain everything clearly and provided valuable insights that made the process much easier. I highly recommend his expertise! Alina

9. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Ark Surveyors Limited provided a…

Ark Surveyors Limited provided a generally satisfactory service. Dan was quick to respond and the property inspection was conducted promptly. The report delivered was detailed and met my needs. However, while the service was efficient and professional, it didn't stand out as exceptional in any particular way. Overall, a reliable experience but fairly standard in terms of service quality.

26. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent Level 3 survery

Dan provided an excellent Level 3 survey and valuation report. It was extremely detailed and thorough, showcasing a high level of expertise and precision. I would recommend!

18. November 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Ark Surveyors

Dan from Ark Surveyors was very professional and explained what his output would. He seemed willing to help and avaible if needed to discuss any points

13. November 2024
Bewertet mit 3 von 5 Sternen

Pretty average service

Pretty average service. The survey report makes you even more confused than before. For pretty much anything significant in the report, the surveyor says "you have to consultant a specialist".

You pay £1300 for a survey and by the end of it they recommend you hire another 10 individual specialists.

They also don't give you any indication of price to fix the problems. I know these can vary a lot but a price range would be very useful.

I got much better actionable insights by visiting the property with a builder.

Also, the report has hundreds of tiny pictures that are very hard to see any details on them. When I asked for high resolution pictures I was told they don't provide them.

22. Oktober 2024
Bewertet mit 5 von 5 Sternen

Responsive, Professional, Engaging, would Recommend

Dan was very responsive from the start. Made us feel engaged and gave us confidence he is a professional. Efficient in getting appointment scheduled with our Real Estate agent we are buying the apartment from. A comprehensive and informative report was produced in a timely manner. We are located in Australia and dealing with Dan across the seas despite time zone differences presented no problems. Dan was also quick in responding to a few clarifications I had post-delivery of the report. Very happy I made the decision to select Dan as the Surveyor and would not hesitate to recommend. Thank you heaps Dan.

29. Oktober 2024
Bewertet mit 5 von 5 Sternen

Forever home…

I received a very detailed survey and it was sent to me within 5 working days. I would definitely would recommend this surveyor to others.

26. Oktober 2024
Bewertet mit 5 von 5 Sternen

Exceptional Service and Outstanding Results

I recently had the pleasure of engaging Arksurveyors for a residential property survey, and I feel compelled to share my exceptional experience. From the very beginning, the professionalism and expertise demonstrated by the team were evident, setting a positive tone for the entire process.

One of the most impressive aspects was their responsiveness; they arranged to conduct the survey within 24 hours of my instruction, which was highly appreciated. The quality of the work performed was nothing short of. I was particularly impressed by their efficient timelines in generating a comprehensive and detailed written report.

Arksurveyors' combination of expertise, dedication, and commitment to exceptional service positions them as a top choice for anyone seeking affordable and thorough building surveying services. I wholeheartedly recommend their services and will certainly consider them for any future surveying needs.

25. Oktober 2024

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