We had a fantastic experience with Arrow Lift, and their chair lift has truly been a game changer in our home. While we don’t currently need to use it for riding, it has already proven to be incred... Mehr ansehen
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From the sales rep Nelson to the office staff and the installers Ezra and Thomas, everyone answered all of our questions, did not pressure us to make a quick decision and followed through if somethin... Mehr ansehen
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Easy, fast process. All staff I encountered in person or on phone were knowledgeable, polite and professional. The product I purchased works perfectly and looks good in my home. Highly recommend Arrow... Mehr ansehen
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On time. Excellent sales rep. Competent installer. Job was neat and clean when finished. Explanation of a complicated piece of equipment was thorough. All questions were answered. One small nega... Mehr ansehen
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Unternehmensdetails
- Anbieter von Mobilitätsausrüstung
- Anbieter von Hilfsmitteln für Menschen mit Behinderung
- Aufzugservice
Über Arrow Lift
Vom Unternehmen geschrieben
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Stair Lifts
Home Elevators
Commercial Accessibility
Service
Other Solutions
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
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Kontaktinformationen
Vereinigte Staaten
- 1-888-815-4387
- info@arrowlift.com
- arrowlift.com
4,7
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463 Bewertungen
Hat 87 % seiner negativen Bewertungen beantwortet
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One person did it all.
Exactly as publicised. Installed on time, the lift is very quiet and works beatifully. Furthermore, one person did all the installation. We live in downtown, where parking is scarce and a hassle. In this case there weren't any complains, the installer downloaded the materials and his tools, went to find some parking space, and did the work. Peace of mind.
12. April 2025
Antwort von Arrow Lift
Thank you, Pablo.
We're really glad to hear that the lift is running smoothly and quietly for you—that's always our goal. It’s great to know the installation met your expectations and that the process stayed on schedule. We also appreciate you pointing out the leftover metal shavings on the patio. That kind of detail is important, and we’re sorry it wasn’t addressed before the job was considered complete. We’ll make sure to pass that along to our team as a reminder to be extra thorough with cleanup.
Thanks again for taking the time to share your experience!
Best,
The Arrow Lift Team
The installers were very efficient
The installers were very efficient, prompt, tidy and friendly. It was a pleasure being an Arrow Lift customer.
9. April 2025
Antwort von Arrow Lift
Thank you, Julie!
We’re so glad to hear that the installation experience went smoothly and that our team made a positive impression. It means a lot to know you felt well taken care of throughout the process. We're grateful you chose Arrow Lift!
Warmly,
The Arrow Lift Team
Finally install
The measurement was inaccurate twice in 2 differents occasion. And every time we had to wait 2 month to get the product. Another word we waist 5 month to finally get our stair lift install.
Stannah cop did not make right for us for the inconvenience and delay.
9. April 2025
Antwort von Arrow Lift
Dear Raafat,
We appreciate you taking the time to share your experience. We also are grateful for your patience as we dealt with the manufacturing errors that delayed your stair lift installation. We understand how frustrating the experience was – please know that we take your feedback seriously and that we’ve been working tirelessly with the manufacturer to prevent these issues from happening again.
Please let us know if you need any support in the future – we’re always here to help!
Best regards,
The Arrow Lift Team
remote not working
9. April 2025
Antwort von Arrow Lift
Dear Paul,
We’re sorry to hear that your stair lift remote has stopped working. Please give us a call and we’ll be happy to help you troubleshoot and find a solution to your issue.
Best regards,
The Arrow Lift Team
Fantastic salesman
Fantastic salesman, fantastic service, man and installation are you am completely amazed with how good and fast they were
9. April 2025
Antwort von Arrow Lift
Thank you, Linda.
It’s so nice to hear that everything—from your experience with our team to the installation itself—left such a strong impression. We’re glad things moved along quickly and smoothly, and we really appreciate you sharing your thoughts.
Best,
The Arrow Lift Team
The initial salesman who came to our…
The initial salesman who came to our home was very professional and polite and really was the reason we picked Arrow.
9. April 2025
Antwort von Arrow Lift
Thank you, Richard.
We’re really glad to hear that your first meeting with our team left such a positive impression—it means a lot to know that it helped you feel confident choosing Arrow Lift. We’ll be sure to pass along your kind words.
Warmly,
The Arrow Lift Team
Antwort von Arrow Lift
Thanks so much for the kind words!
We’re glad to hear the process felt smooth and supportive from start to finish. That kind of experience is exactly what we aim for, and we’re grateful you chose to work with us.
Best,
The Arrow Lift Team
Outstanding Company
Truly a very professional company. All the way from my first phone call to schedule a survey, to Nate the sale person down to the two installers. All were extremely polite and you could they cared about you and enjoyed there job.
9. April 2025
Antwort von Arrow Lift
Thank you, Dale — we really appreciate you taking the time to share this.
It’s great to hear that every part of the process felt thoughtful and respectful, from the first phone call through to installation. We’ll be sure to pass along your kind words to Nate and the rest of the team. Knowing that you felt genuinely cared for means a lot to us.
Warmly,
The Arrow Lift Team
Tylor was a terrific salesman
Tylor was a terrific salesman. He explained the different options to purchase to help guide my decision.
2. April 2025
Antwort von Arrow Lift
Thank you, Jeannette!
We're so glad to hear that Tyler was helpful in walking you through the different options and making sure you felt informed and confident in your decision. He has a great way of making the process feel approachable, and we’re happy he made a positive impression.
Best,
The Arrow Lift Team
The installers did a great job
The installers did a great job. They answered all questions. They were pleasant. We had a couple of minor glitches and came back a couple of days later. Hard to find things that don't happen all the time. They took off every cover and checked all of the connections and replaced a switch. No problems since.
2. April 2025
Antwort von Arrow Lift
Thank you, Roderick.
We're glad to hear that the installation team made a good impression and took the time to answer your questions thoroughly. It’s also reassuring to know that when a couple of small hiccups came up, they were able to return quickly and take care of everything. We’re happy to hear everything’s been running smoothly since.
Warmly,
The Arrow Lift Team
Very satisfied.
Arrow's representative came to our home on time. He examined the stairs, throughly explained the installation procedure, and cost. We had familiarized ourselves with the quality of the Stannah chair lift before we contacted them. The installer was competent and a delight to have in our home. We have used the stair lift for a few weeks and we are very satisfied.
26. März 2025
Antwort von Arrow Lift
Thank you, Mary, for taking the time to share this thoughtful review.
We’re really glad to hear that everything—from the initial visit to the installation—went smoothly and left you feeling confident about your decision. It’s great to know the stair lift has been working well for you these past few weeks. We also appreciate your kind words about our team; it means a lot to hear they made a positive impression.
Please don’t hesitate to reach out if we can be helpful down the road.
Best,
The Arrow Lift Team
Communication.
2. April 2025
Antwort von Arrow Lift
Thanks, Jon!
We’re glad to hear communication stood out in your experience. Keeping our clients in the loop is something we really prioritize, so it means a lot to know that came through.
Warmly,
The Arrow Lift Team
I Wish I Never Bought This
I Wish I Never Bought This
I have been living with my Stannah Model 600 stairlift for just shy of six years now. I originally had it installed for the benefit of my ninety year old Mothers visits. The first thing I learned is that it takes up a lot to of room on my staircase. So much so, that I found it difficult to navigate around while going up and down the stairs. Especially when carrying something. I am not young, myself, and I have arthritis and other orthopedic issues. Months later, I reached the point that it was easier for me to ride the thing rather than deal with its obstruction of my stairway.
I bought from Arrow Lift in Cleveland, Ohio. The sales consultant came to my home for the site survey and we concluded the deal. The installation did not go well. The installer used too short a rail. Rather than take the chair to the top of the stairs, you had to walk down one stair to get on or off of it. I wrestled with this for a couple of weeks and after my Mother complained about being afraid of it, I contacted the Arrow Lift sales consultant and explained the issue. He said he knew right what the problem was and sent another installer to retrofit the rail to the right length. This solved what I considered to be an unsafe installation.
Soon after the lift developed an intermittent problem of stopping and starting on the way up. I had purchased the service plan and brought it to the attention of the service tech at my one year maintenance visit. He fiddled with it a bit and showed me that it was working. Sometime after he left the chair started doing the same thing.
When it came time for the second year maintenance call, I brought this issue to the attention of the person that called me to schedule the visit. The tech arrived and we had a repeat of of the previous year. The tech left with me thinking that he had fixed it, but soon, the lift returned to its old ways. Disgusted, I put up with it for a few months and then contacted Arrow Lift service when I had experienced preliminary battery failure. During that call, I informed him the original problem had never been solved. He sent another tech but informed me that I had only a 30 day warranty on the service call. In the the end it cost me $ 560.89 for them to fix the problem that they had failed to diagnose until after the failed part’s warranty expired.
This is not my first exposure to a chairlift. Forty years ago my Grandmother had one installed in her home. Compared to my Stannah, it was very simple. In the thirty years it was in service it never required much service. It was hardwired into the house electrical system. No batteries, plus hardwired summon buttons that don’t drop connection, constantly, like the Stannah battery powered remotes do.
The moral of the story is that when you make a $4500 purchase from Arrow Lift/ Stannah you are marrying a company with, IMHO… Less than stellar installation and maintenance performance, that Arrow Lift has a monopoly on. The battery system alone, requires “professional” installation. This is by design. Stannah could have just as easily designed this battery system to be easily DIY, and provided instructions, but they chose to tether their customers to ongoing expenses.
My advice to anyone who needs a stairlift is to find one that is entirely hardwired, unless you like paying an additional minimum of $300 for annual maintenance plus the cost of the batteries that Arrow Lift charges you a HUGE mark-up on.
I would consider dumping this thing in the trash if I could find a “dumb” chairlift like my Grandmother’s and provide my own battery back-up, of which I already own several. Actually, I would really like to put in an elevator. Arrow Lift sells them. I would NEVER trust them for another chair lift, let alone an elevator.
4. April 2025
Bewertung ohne vorherige Einladung
Antwort von Arrow Lift
Hello Jeff,
Thank you for taking the time to share such a detailed review. We’re truly sorry to hear that your experience with our company several years ago has left you feeling so disappointed. That’s never the kind of relationship we hope to have with our clients, and it’s clear from your message that there were a number of frustrations along the way.
We're especially sorry to hear that the original rail setup made the lift feel unsafe, and from our records it does look like we came back and installed that longer rail for you at no charge.
Regarding the stop/start issue, which required one repair in 2020 and two repairs in 2022, it is not common for our clients to experience repeat issues like this, and we understand how frustrating that must have been to feel like your concerns weren’t fully addressed the first time around. Please know that your feedback has been shared with our team so we can look closely at how we can improve.
We would like to note that all modern day stair lifts do have heavy-duty batteries which are constantly recharged, rather than being hardwired into the home's electrical system, in order to avoid individuals being stranded during a power outage. While most of our clients find our service and repair pricing to be reasonable, we do take your feedback seriously and again we appreciate the time you took to provide it.
Best regards,
The Arrow Lift Team
Service and salesman
The salesman (Todd) was great and not pushing. He explained the chair lift unit very well. The only thing better would be if the company would install one in the back of his van that was on slides to pull it to the back of his van and he could let the rail down. Then he could actually show one. I drove 120 miles so I could see one in action. The installer did a fine job also.
2. April 2025
Antwort von Arrow Lift
Hi Mark,
Thanks for your kind comment! We're thrilled to know that you were happy with Todd and the installer's work. We appreciate your feedback - that sure would be something if we could install a show stair lift on the back of a van!
If you ever have questions in the future, don't hesitate to get in touch. We're only a call away!
Best,
The Arrow Lift Team
Promptness and knowledgeable installer
2. April 2025
Antwort von Arrow Lift
Thank you, Ray!
We’re glad to hear that our team provided timely service and that the installer’s expertise stood out. We appreciate your feedback and are here if you ever need anything!
Warmly,
The Arrow Lift Team
Great Company & Product.
From our first call to Arrow until the unit was installed, very professional and punctual people to deal with. Very clean installation.
27. März 2025
Antwort von Arrow Lift
Thank you, Steve!
We’re glad to hear that your experience with our team was professional and timely from start to finish. It’s also great to know that the installation met your expectations.
We appreciate your feedback and are here if you ever need anything in the future!
Best,
The Arrow Lift Team
Friendly
Friendly, knowledgeable installer. Showed up at the scheduled time, worked quickly and neatly. Answered any questions I had.
2. April 2025
Antwort von Arrow Lift
Thank you, Patrick!
It’s great to hear that our installer provided a smooth and professional experience for you. We’re glad they took the time to answer your questions and ensure everything was set up properly.
If anything comes up in the future, we’re always happy to help!
Warmly,
The Arrow Lift Team
The company’s persistence in getting…
The company’s persistence in getting the product right and correctly installed. It was unfortunate that there was an immediate need for service following an installation issue, but the company got a tech out on the same day to remedy the problem.
2. April 2025
Antwort von Arrow Lift
Thank you, Richard, for sharing your experience.
While we regret that an issue arose right after installation, we're glad our team could respond quickly and ensure everything was properly set up. Your patience and understanding mean a lot, and we appreciate the opportunity to make things right.
If you ever need anything in the future, don’t hesitate to reach out!
Best regards,
The Arrow Lift Team
There were a couple of details
There were a couple of details. I wish that would have been written down because I didn't remember them when the chair was installed. The service was very pleased and I am happy with everything else
26. März 2025
Antwort von Arrow Lift
Thank you, Cindy, for sharing your experience!
We're glad to hear that you're happy with your stairlift and that our team provided great service. We understand that it can be a lot to take in during the process, and we appreciate your feedback about having details written down.
If you ever need support or have any questions, please don't hesitate to reach out—we’re always happy to help!
Warmly,
The Arrow Lift Team
Antwort von Arrow Lift
Hi Pam!
Thank you for your kind words. We're glad to hear that our team was able to provide you with service that met your expectations.
If you ever need anything in the future, don't hesitate to reach out!
Best,
The Arrow Lift Team
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