Astranti Connect Bewertungen 63

TrustScore 4 von 5

4,1

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Simply an excellent course, thoroughly planned out with clear criteria and plenty of evidence-informed resources to read and watch. This is particularly helpful as a neurodivergent student. My course... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Thoroughly enjoying my fast track training with Astranti Connect. Fully supported and really enjoying the course content and weekly online session. My tutor is excellent and I am lucky to have wonderf... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I thoroughly enjoyed my training with Astranti. I am extremely satisfied with the support provided by the administration as well as the course design and quality of course material. It helped me buil... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

very poor organization, my wife was enrolled on a counseling course which she had been on for numerous weeks. i booked a surprise holiday for us and she missed 3 sessions, due to the fact we had very... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Erwachsenenbildungsstätte

Vom Unternehmen geschrieben

Astranti Connect provides high-quality tuition courses for trainee counsellors. Our courses help students to achieve their CPCAB and BACP qualifications.


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4,1

Gut

TrustScore 4 von 5

63 Bewertungen

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Bewertet mit 5 von 5 Sternen

I have been with astranti for 2 years…

I have been with astranti for 2 years completing my level 2&3. I have had amazing support from a wonderful tutor. I'm moving towards level 4 in Sept with them and definitely wouldn't be doing this if i felt that it was lacking in anyway. I was initially really worried about studying on-line after a terrible Open University experience, but it has been great
I cannot fault them, a few niggles when they expanded and the admin support could be better organised. On
the whole the course was fantastic,
lots of resources, support and
reassurance.

22. Juni 2024
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Antwort von Astranti Connect

Hi Karen,

It's really fantastic to hear that you've had such a great experience with us while studying on both our L2 and L3 courses!

We work hard to great a great learning environment for all of our students so it's good to know that you have found that our live-online courses have worked well for you!

We're looking forward to welcoming you back in September for L4 - have a great summer!

Best wishes,
Max

Bewertet mit 1 von 5 Sternen

Worst training experience

I did a level 2 counseling course in March 2024. The course is very commercialized. It is created by people who are not passionate about what they are doing: tedious old-times storytelling, and no use of modern technology. I am a visual learner. The way the course is built does not at all consider that. No slides, no summaries of what has been learned. Even such a tool as PowerPoint is unknown to them. Documentaries from the late 60s show how far they have come. No refund is possible.
Waste of time and money.

18. März 2024
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Antwort von Astranti Connect

Hi there,

We’re really sorry to hear that you didn’t enjoy your experience with us - our team works hard to develop a course that is interesting, engaging and that ultimately prepares you well for your career in counselling.

Our course is designed to be practical in nature - not only because this is an important part of the CPCAB qualification, but also because this closely replicates what you can expect from a counselling career.

We consciously avoid the overuse of slides or presentations where we can avoid it in favour of whole-group discussion, personal development and small group practice sessions to allow you to practise and implement all of the skills and techniques you’ll learn on the course as well as keep the live classes as interesting and realistic to the career as possible.

Our team have developed a full stand-alone online course library which is available for free for all our L2 students while on the course. This contains many hours of videos and resources which are in an interactive presentation format - although not essential to pass the course, many find that it is a useful resource. As it is structured by session, this is particularly useful if you ever miss a session or would like to follow up on the content learnt in class.

We want all of our students to have the best experience and if there is an element of the course that you’re finding isn’t working for you, we always really encourage students to discuss with their tutor about how they can best support them with their studies. They are normally best placed to be able to do this. I believe that in your situation, we also offered you the chance to discuss with the lead tutor to enable us to support you, but you declined this offer.

Although we’ll always do our best to support you, if you do decide to withdraw from the course, as per the terms of the course that you agreed to, we’re not able to offer a refund.

If there is anything else we can help with, please don’t hesitate to get in touch with us.

Best wishes,
Max

Bewertet mit 5 von 5 Sternen

Outstanding service

I have just completed and passed my level 3 counselling cpcab course with Astranti after last year finishing g level 2.

The professionalism, communication and support from my very first enquiry was outstanding.

My teacher Kate was empathetic, kind, supportive and professional. I thoroughly enjoyed this course and would highly recommended this

17. Juni 2024
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Antwort von Astranti Connect

Hi Lisa,

Many thanks for your 5-star review - it's really great to hear that you've had such a positive experience with us!

I've passed on your kind comments to Kate and the rest of the team.

We really appreciate you taking the time to share your feedback and we hope to see you back for L4!

Best wishes,
Max

Bewertet mit 5 von 5 Sternen

I'd definitely recommend Astranti

I'm currently doing my second course with Astranti Connect and I've been impressed with both of them. The Level 2 Certificate in Counselling Skills online was a great introduction to the profession, well taught by an experienced tutor. I'm now studying Level 3 online and enjoying it immensely. The course material is comprehensive and well-written, and the course tutor is friendly and engaging. She provides us with a wealth of insights and encourages us to become the best counsellors we can be. I'd strongly recommend Astranti to anyone interested in becoming a counsellor.

29. Jänner 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Can't say highly enough of this company.

I have been in a position of taking counselling training with colleges, and yes the cost is cheaper, however, I found the tutoring was of a poor standard. I recently tried to speak to a college about my future as the face-to-face course would have been 10 mins from my front door, but then the counsellor/tutor "of more than 20 years experience" kept interrupting me it didn't look good.

I now have a plan to move forward, a chance to train as a tutor long-term, and a support structure I have not found with any other counselling training company. Yes, there is a cost to this, let's not kid ourselves, but I can see this is a private company and does not have the government grant handouts that colleges have. I see this as an investment in my own progression.

The CPCAB L2 course I am completing online is by far the best group I have ever worked with. The tutor is supportive, clear, precise, and empathic. I can't wait to progress with the support of this company.

Thank you Astranti, for supplying exactly what I needed to become the counsellor I want to be and the opportunity to give back to the community at the same time.

25. November 2023
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Bewertet mit 1 von 5 Sternen

Worst training provider in the SW

Astranti took over Devon and cornwall counselling hub mid way through my training and it was hostile to say the least!!

They have taken an amazing business model with indepth and robust learning and completely obliterated it in favour of the mighty ££££

Customer service is non existent , we were left hanging , not knowing what was happening at the end of our level 4 training as the company decided to ostracise the man responsible for building the hub from the ground up, which for me says so much about the company and its ethos!!

They are a business who have taken over a counselling model and NOT counsellors with a vested interest in producing the very best next generation of counsellors and it shows.

Our CoP exam was a utter disaster and had to be sat in a place non of us had been to before instead of our usual venue for no other reason than cost cutting and once there we discovered there with no access to the Internet, even though the exam is only available online!! There was no apologies or effort made to help those sitting the exam either, which mirrors the support Astranti have offered thus far, which is nothing!

If you want to be a counsellor look elsewhere for training providers, this company is a sham!

EDIT - Reply to the generic coverall response ;

At no point did Astranti even offer a hello when they took over , you have not been forthcoming with contact info and don't reply to emails!! ( funny how you can't find the emails I sent)

You failed to support the students in any way , shape or form, infact you have contributed to stress and anxiety by witholding diplomas and certificates until threatened with action.

You have been silent since taking over , apart from sending me generic junk mail trying to get me to spend further money!!!

As for the way you handled to takeover - that is not my experience of the situation and to try cover how you have behaved towards staff and students alike is cowardly but sadly expected from a company that accepts zero responsibility for its poor behaviour, non existent communication and inability to offer support to the people who you depend on to keep your business model afloat!! Oh the irony of a counselling training provider lacking the vital elements needed to create a successful therapeutic alliance!!

23. Oktober 2023
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Antwort von Astranti Connect

Hi Teri,

Thank you for taking the time to share your feedback. I'm really sorry to hear that your experience towards the end of your course wasn't as positive as we would have liked.

Unfortunately, the initial business model wasn't sustainable, prompting us to have to make significant changes in order to prevent the business from failure.

Quality is at the forefront of our priorities, with our main objective being to provide an exceptional learning journey and foster the growth of outstanding counsellors. We consistently seek feedback across all courses, striving for continuous improvement and innovation.

Some of the recent innovations that we've made include:

1. Implementing new course designs to ensure high-quality and consistent teaching as well as to allow a broader knowledge on a range of different counselling approaches.

2. Introducing a comprehensive online Level 2 and 3 course which includes videos and textbooks to sit alongside the live teaching.

3. Offering free seminars for additional learning and cross-collaboration between students on all of our courses.

4. Establishing a tutor training program with ongoing supervision.

5. Offering personal 1-2-1 appointments for students who have questions about a career in counselling.

6. Releasing detailed guides on our website, addressing common queries about training to become a counsellor.

The previous owner chose to leave, even though we explored a number of alternative roles with him. In terms of customer service, we've strengthened our team with two full-time representatives and additional support staff.

Student support is available between 08:30 - 17:00, Monday - Friday, through phone, live chat, or email. I have double-checked our emails, but I'm afraid I can't find a record of you getting in touch about your concerns while on the course.

However, if you would still like to discuss any of your concerns in further detail, please do get in contact with us on 0800 756 3793 or by emailing enquiries@astranticonnect.com.

Once again, if there is anything more that we can do to help or further ways we can improve, please let us know and we'd be pleased to help.

Best wishes,
Nikki

Bewertet mit 3 von 5 Sternen

Admin side of course requires improvement

I went with astranti following lots of research, good reviews and being really keen to find a fast track course at L2 that allowed me to work remotely. I had a lovely class of peers and despite my concerns around working remotely made genuine connections with people. My tutor was very warm, engaging and helped as much as she could.
What let the course down for me was the lack of support and feedback. About 2/3 way through the course important parts of the portfolio of work were introduced with mixed messaging as to how these should be completed. Advice on what needed submitted and in what way varied causing me much confusion, questions took a long time to answer. Although work was submitted weekly via Google classroom there was limited feedback, even when the work was being done incorrectly which led to a lot of duplication. Sometimes work was submitted but not received by the tutor for unknown reasons.
Overall I felt that my tutor was not supported by astranti to do the job to the best of her ability, I hope that is remedied on future courses because she is an asset to the team.
I will not be pursuing any further counselling training courses with this company, for me the lack of clarity and support impacted my enjoyment which is so unfortunate because I met a really lovely bunch of classmates and my tutor had a lot of experience and knowledge to offer which I am sure would have helped on L3.

10. November 2023
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Antwort von Astranti Connect

Hi Kathleen,

Many thanks for taking the time to leave a review.

I’m sorry to hear that there were some challenges in relation to the messaging surrounding the internal assessment process, as well as some technical issues when submitting through Google Classroom. I can understand that this would lead to confusion and would have an impact on your overall experience.

Following on from feedback from tutors and students on the existing system, our team have completely redesigned this process and we’re delighted to have just launched this with our November 2023 courses.

Some of the changes to this new system include that it offers much greater guidance on how you can meet CPCAB criteria, reduces the number of worksheets down to a single document (rather than on separate ones each week) and you will no longer need to upload your work separately each week (instead this will be just completed in a single workbook that you won’t need to upload). We’ve also developed additional support documents and videos to explain the system. Whilst we supported Jennifer throughout the process, we realised that there were some improvements to be made so we have also overhauled our induction programme for new tutors.

It is always our goal to offer an excellent experience for all of our students and ultimately to make the world of counselling as clear and simple as possible. Therefore, it’s really great to hear that studying remotely, through our live-online class worked well for you! Forming connections with peers is an important part of the course and we’re pleased that you were able to do this.

Best of luck with your L3 course and beyond that with your future counselling career!

Best wishes,
Max

Bewertet mit 5 von 5 Sternen

I highly recommend Astranti Connect and…

I highly recommend Astranti Connect and so far, I am finding the course highly rewarding and beneficial. Our teacher is amazing even within the virtual classroom, Jennifer creates a safe space in order for us all to fulfil our full potential. There is a gentle step by step approach in which we are all making giant strides forward, but without it being overwhelming. The technique of using positive reinforcement and reflection throughout all our exercises, really helps teach us as well as laying strong foundations in order for us all to progress. I’m truly enjoying every moment of learning more and exploring my personal growth and self-reflection and getting to know myself better in the process. The staff behind the scenes are also approachable and efficient and are always happy to help and do a great job. Astranti Connect gets a 5 star review from me.

21. Juli 2023
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Antwort von Astranti Connect

Hi Claire,

Many thanks for your 5-star feedback!

It's great to hear of your experience with us and thank you for your kind comments about our support team and your tutor, Jennifer - I've shared these with the rest of the team!

Best wishes,
Max

Bewertet mit 5 von 5 Sternen

I have been with Astranti for over 2…

I have been with Astranti for over 2 years now, where I have completed level 2 & 3. My experience has been so amazing, I’m starting level 4 in September. My tutor on 2 & 3 knowledge was second to none and created a safe and fun environment to learn. If you are thinking about taking a counselling path of learning or if you are interested in finding out more about yourself, then use this company, my whole journey has been a life changer.

22. Juli 2023
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Antwort von Astranti Connect

Hi David,

Many thanks for taking the time to share your experience with us over the last couple of years with your Level 2 and 3 courses!

It's great to hear that you've had such a good start to your counselling journey and we're happy to have been a part of that.

Looking forward to seeing you on the L4 course in September!

Best wishes,
Max

Bewertet mit 5 von 5 Sternen

Online Level 2

I chose to do Level 2 online as I travel around a lot. I was a little concerned that it might be too much spending all day online but the day is structured really well with plenty of breaks and different learning activities. The Astranti team are great - there were some teething problems with the online platform but the admin team have been super helpful and our tutor was excellent. I've really enjoyed my experience and have already booked my level 3 online course.

21. Juli 2023
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Antwort von Astranti Connect

Hi Jo,

It's fantastic to hear that you have had such a good experience on our Level 2 online course.

We work hard on the structure of the day to ensure that there is enough variety and breaks throughout and it's great that you feel we got the balance right and that this was structured well.

Thank you for taking the time to write this review and I've shared your kind comments with the rest of the team!

Best wishes,
Max

Bewertet mit 5 von 5 Sternen

I have just completed Level 2 and have…

I have just completed Level 2 and have loved every second. My initial disappointment regarding it being on line soon disappeared and it in no way deterred from building relationships with the other students. Our tutor was incredibly supportive and approachable, her kindness and encouragement was so motivating. I am already excited for level 3.

24. Mai 2023
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Antwort von Astranti Connect

Hi Nita,

That's really fantastic to hear that you've had such a great experience on our Level 2 course!

It's also brilliant to know that you found the online environment worked well for the course and that it enabled you to build relationships with other students - this is our aim and it's great to hear this was your experience.

Looking forward to seeing you on Level 3!

Max

Bewertet mit 5 von 5 Sternen

Excellent tutor support throughout

I have really enjoyed the course I have completed. The materials, content and tutor support were all excellent. The feedback provided was timely and constructive.
I would happily recommend Astrani Connect, so much so I have already signed up for the next level!

1. April 2023
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Antwort von Astranti Connect

Hi Cheryl,

It's great to hear you've had such a positive experience with us and thanks very much for your excellent 5-star review!

We really appreciate your recommendation to others and look forward to seeing you on your next course with us!

Best wishes,
Max

Bewertet mit 5 von 5 Sternen

Welcoming, knowledgeable and committed tutors

I'm currently on the Counselling Skills Level 2 course and so far the course has been really interesting. The tutors are welcoming, kind and knowledgeable and we have already learned a lot about active listening skills. They give detailed constructive feedback every week, both written and verbal, on how we are doing. Really looking forward to the rest of the course!

1. April 2023
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Antwort von Astranti Connect

Hi Catherine,

Thank you for taking the time to write this 5-star review and to share your experience!

We're really pleased to know that you're enjoying your Level 2 course with us and thank you for your lovely comments about our tutors.

Enjoy the rest of Level 2 and we hope to perhaps see you on one of our Level 3 courses in a few months :)

Best wishes,
Max

Bewertet mit 5 von 5 Sternen

Recommended

I have been with Astranti for a course now and have signed up to a second! The tutors and staff are incredible! Would recommend to anyone looking at going into Counselling.

31. März 2023
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Antwort von Astranti Connect

Hi Emma,

Many thanks for your excellent 5 star review!

It's fantastic to know that you enjoyed your course with us and we look forward to seeing you back soon for your second.

Best wishes,
Max

Bewertet mit 5 von 5 Sternen

Finishing up on a level 2

Finishing up on a level 2. There has been super support, guidance and help from the start. I highly recommend Astranti Connect.

27. März 2023
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Antwort von Astranti Connect

Hi Natasha,

Thanks for your fantastic 5-star review!

We're really pleased to hear you've had a good experience with our Level 2 course.

Best wishes,
Max

Bewertet mit 5 von 5 Sternen

A great learning experience

I have really enjoyed this course. The online format has made it possible for me to attend. The teaching has been clear and supportive. I've been surprised at how in-depth this level 2 course has been - I feel really well equipped to continue down this path and learn more.

27. März 2023
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Antwort von Astranti Connect

Hi Naomi,

It's great to hear that you enjoy our online format and that you've found our teaching to be in-depth, clear and supportive.

We look forward to you continuing your journey to becoming a counsellor with us!

Best wishes,
Max

Bewertet mit 5 von 5 Sternen

Outstanding Teaching & Support

I have almost completed Counselling Skills Level 2. Although, at the start of this course I felt uncertain aspects about Google classroom it has all worked out well. My tutor has been very supportive throughout the course. I have to opportunity to have 1:1 session to check on my progress or discuss any other concerns. Also, I am able to contact my tutor via the portal if I have any questions about my assignment. My assignments are marked within a good timescale and feedback is prompt. Inspiration has been enhanced by the positive comments provided by my tutor as a group and individually about our progression.

I would highly recommend Astranti Connect, they deliver their course to a high standard and are extremely professional teaching staff.

27. März 2023
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Antwort von Astranti Connect

Hi Maria,

Thank you for your 5-star review - we're really pleased to know you've found your Level 2 course experience so positive.

We look forward to hopefully seeing you at Level 3!

Best wishes,
Max

Bewertet mit 5 von 5 Sternen

High quality and professional

I am just finishing my second year (level 3) with Astranti Connect and have been so incredibly happy with my studies and time learning here. We have had an incredible, inspirational and thoroughly knowledgeable tutor with whom we have all come to greatly respect (and adore) and as a group we constantly remark about how far we have all come both in personal development and knowledge. I could not recommend highly enough the experience I have had here and am incredibly appreciative of the professionalism, high quality of teaching and support and also the delivery of our course.

24. März 2023
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Antwort von Astranti Connect

Hi there!

Many thanks for your brilliant review - we're really pleased to hear you've had such a positive experience with us and thank you for taking the time to share it!

We look forward to hopefully seeing you at Level 4 :)

Best wishes,
Max

Bewertet mit 5 von 5 Sternen

I am currently completing my level 3

I am currently completing my level 3. I have had amazing support throughout the course. The tutors are extremely supportive and the course is interesting and informative. Glad l have started this amazing journey.
Loved this course.

24. März 2023
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Antwort von Astranti Connect

Hi Bernadette,

Many thanks for your review of your Level 3 course with us - it's great to hear you've found our tutors so supportive and that the course has been interesting.

We try and make our courses to be the best they can be to produce excellent Counsellors and we're happy you chose us to help you on your journey!

Best wishes,
Max

Bewertet mit 5 von 5 Sternen

An enjoyable way to learn

This was my first time doing a course online and I thoroughly enjoyed it. I felt completely supported by the tutor throughout this course.

24. März 2023
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Antwort von Astranti Connect

Hi Dan,

It's great to hear about your experience on our course and we're glad to hear you felt supported throughout!

Thank you for taking the time to write this review :)

Best wishes,
Max

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