CeX/Webuy - Australia Bewertungen 26 039

Antwort von CeX/Webuy - Australia

Vor 6 Tagen

Hey,

Thank you for your review, and I understand your concern regarding the delivery of your order.

Once dispatched, we endeavour to deliver all orders within 2 to 5 working days but ask to allow up to 28 days as items are sourced and dispatched from any of our stores across Australia and this time also allows for any lost orders to be traced and delivered.

If customers have waited longer than 14 days for their order to arrive, we advise them to contact us so that we can initiate an investigation with the courier.

I have now sent an email to your registered ID sharing further details. If you have any queries, feel free to contact us.

Regards,
Jessica

Antwort von CeX/Webuy - Australia

Aktualisiert vor 6 Tagen

Hi Tyler,

Thank you for your review.

I understand that your recent order did not arrive as expected, and please accept my unreserved apologies.

We deal in second-hand goods, and along with testing the item to determine its functionality and condition, we ensure that the essential accessories are included and the product is fit for sale. Should there be any discrepancies raised, we readliy review it as per our 5-year warranty policy.

We received your email about this order, and I see that the team is assisting you. Be assured, we shall update you further via the same thread and in the meantime, if you have any further queries, you may write back to us via email.

Regards,
Jessica

Antwort von CeX/Webuy - Australia

Vor 7 Tagen

Hi,

Thank you for your review.

Please accept my apologies if the item received by you was not as described.

For us to look into this further & sort this out for you, please return it to us in accordance with our return policies - https://tinyurl.com/3vt22ekw.

I hope this information helps & in case you require any additional help, please write to us via our support page & we'll certainly help.

Regards,
Rahul

Antwort von CeX/Webuy - Australia

Aktualisiert am 15. Mai 2026

Hi John,

Thank you for your review, and I understand that your recent purchase didn't meet your expectations.

As we deal in second-hand goods, items are not guaranteed in their original box unless they are graded A or Boxed. We do inform our customers about it through our FAQs - https://tinyurl.com/mry9v5ak

Also, since multiple items varying in condition are under the same listing, the images on our website are for representation purposes only and the title is the actual description of the item you would receive.

In the event customers are unhappy with the received product, we offer an 8-day returns period from the delivery date where online orders can be returned to us as unwanted for a full refund to the original payment mode - https://tinyurl.com/3s385yh2

If you have any other concerns or queries, feel free to write to us through our support page and we will be happy to help.

Regards,
Ramson.

Antwort von CeX/Webuy - Australia

15. Mai 2026

Hi Kim,

Thank you for your review.

All items are extensively tested by us before they are sold further. We have checks in place to avoid such instances but there may be occasional oversights due to genuine errors, for which I would like to extend my apologies.

I have noticed that you have been in touch with us via email so I will be replying to the thread shortly to assist you further. Feel free to reply back if you require further assistance.

Regards,
Ashwin