Terrible customer service - cannot be reached. Booking went all smoothly. Got the right info and it was clear. However, my flights changed and would arrive a day earlier. You'd think there is a wa... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Have used AutoEurope before several times and has always been good with many useful choices. But it can be tricky to ensure you book the best deal for your own circumstances, so it is essential to be... Mehr ansehen
Unternehmen hat geantwortet
After I made a mistake with my booking collection and need to reschedule the staff at autoeurope Australia where amazing . A lot more helpful than dealing direct with rental companies. The only ch... Mehr ansehen
Unternehmen hat geantwortet
Have used Auto Europe many times for car rental in Australia and Ireland. I have never had any issues with my bookings, and the prices have always been better than anything else I could find online. D... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Auto Europe Australia
Vom Unternehmen geschrieben
Auto Europe has been a leader in worldwide car rental services for over 60 years. Get the best rates for car hire in 190 countries and 28,000 locations.
Our products
Kontaktinformationen
P.O. Box 1321, 2059, North Sydney, Australien
- 1300 656 601
- reviews@autoeurope.com.au
- autoeurope.com.au
4,0
Gut
1603 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
This is very nice and affordable service
This is very nice and affordable service
16. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Auto Europe Australia
Thank you for your kind words! We're glad you found our service both pleasant and affordable. If you ever need assistance, feel free to reach out. We appreciate your feedback.
Best regards,
Ashleigh
Very quick and to the point
27. Februar 2024
Antwort von Auto Europe Australia
Great to hear! If you have any questions or need further assistance, please reach out. We're here to help. Thank you for choosing Auto Europe.
Best regards,
Ashleigh
Antwort von Auto Europe Australia
Great to hear! If you have any questions or need further assistance, please reach out. We're here to help. Thank you for choosing Auto Europe.
Best regards,
Ashleigh
Antwort von Auto Europe Australia
We're glad to hear that you found our platform easy to navigate! Thank you for your feedback and for choosing Auto Europe. If you have any further questions or needs, please contact us anytime.
Best regards,
Ashleigh
Always my first choice for car rentals.
I have been booking rental cars through Auto Europe for about 20 years and have never been disappointed.
14. Februar 2024
Antwort von Auto Europe Australia
We're thrilled to hear about your positive experiences over the past 20 years! Thank you for your continued trust and loyalty. We look forward to serving you for many more years to come.
Warm regards,
Ashleigh
Ok until you need to cancel a reservation…
No issues with 3 seperate bookings until 1 needed to be cancelled before pickup. Despite following Auto Europe policies to the letter we are still $1200 out of pocket almost 2 months later despite many emails and phone calls. Auto Europe seem to only be able to email car hire companies in Europe if there is an issue and will not ring them or you with updates. We were told our money is on its way in 5 to 7 business days but still no sign of it 12 days later. Now 12th Feb more emails and phone calls and no doubt false promises. Book direct with the companies, at least if things go wrong you can ring them and sort it out. Never again Autoeurope you've lost a repeat customer.
22. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Auto Europe Australia
Dear David,
We apologise for the inconvenience you've encountered with your recent bookings. Please provide us with your booking reference so we can investigate the issue promptly and ensure a resolution.
Thank you for your cooperation and patience.
Best regards,
Ashleigh
Had the car size I needed and the quote…
Had the car size I needed and the quote was a good price.
11. Februar 2024
Antwort von Auto Europe Australia
Hi Louisa,
Thank you for your review and feedback. It is great to hear that we could provide you with a straight forward booking process and price.
We hope to see you again soon!
Safe travels.
Ashleigh
Tried to amend the name on the booking
Tried to amend the name on the booking, they wanted to charge $500 more, rip-off
7. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Auto Europe Australia
Dear Ian,
Thank you for taking the time to share your feedback regarding your recent experience with us. We're sorry you encountered challenges when attempting to amend the name on your booking.
We understand that unexpected fees can be frustrating, and we apologise for any inconvenience caused. Our aim is always to provide transparent pricing and excellent customer service.
Regarding the charge for name amendments, while we strive to keep our policies transparent and fair, we acknowledge that there might be instances where additional fees may apply or vehicles repriced. We continuously review our processes to ensure they align with industry standards while meeting the needs of our customers.
We appreciate your business and hope to serve you better on your next visit.
Warm regards,
Ashleigh
Antwort von Auto Europe Australia
Hi Alan,
Thank you for your review and feedback. It is great to hear that we could provide you with a straight forward booking process and offer you a wide range of self-drive products.
We hope to see you again soon!
Safe travels.
Ashleigh
Easy website and clear pricing and T&Cs
31. Jänner 2024
Antwort von Auto Europe Australia
Hi Louise,
Thank you for your review and feedback. It is great to hear that you found our website easy to use and clear.
We hope to see you again soon!
Safe travels.
Ashleigh
Comprehensive AutoEurope options
Have used AutoEurope before several times and has always been good with many useful choices. But it can be tricky to ensure you book the best deal for your own circumstances, so it is essential to be careful and to do your research and sign in beforehand. Get the quote delivered by email first and then review before booking finally. Although amendments can always be made easily subsequently.
28. Jänner 2024
Antwort von Auto Europe Australia
Hi Keith,
Thank you for your review and constructive feedback; we appreciate it!
We are glad to hear you have also used Auto Europe Australia a few times - music to our ears!
See you again soon & safe travels,
Ashleigh.
Relatively easy and straight forward
28. Jänner 2024
Antwort von Auto Europe Australia
Hi Allen,
Thank you for your review & feedback.
We hope to service more self-drive adventures for you soon!
Kind regards,
Ashleigh
Easy to navigate pages to make booking…
Easy to navigate pages to make booking simple.
18. Jänner 2024
Antwort von Auto Europe Australia
Hi Vince,
Thank you for your review & feedback.
We are happy to have provided you with an easy-to-navigate website and a simple booking process.
Safe travels,
Ashleigh
Antwort von Auto Europe Australia
Hi Jochen,
The insurance package is a winner for most! We're glad you think so, too.
Safe travels!
Ashleigh
Easy to navigate
15. Jänner 2023
Antwort von Auto Europe Australia
Hi Robert,
Thank you for your positive star rating review.
We are glad to hear our website was easy for you to navigate, and we look forward to servicing any self-drive requests.
Kind regards,
Ashleigh
6548651254984
1. Februar 2023
Antwort von Auto Europe Australia
Hi Glen,
Thank you for your star rating.
Are you able to provide some feedback, if possible?
Kind regards,
Ashleigh
Comparison of vehicle options great
Comparing the variety of hire and lease cars on one site is very helpful.
Making modifications/changes though was a bit tedious, having to re-enter a lot of the data and choices.
12. Jänner 2024
Antwort von Auto Europe Australia
Hi Wil,
Thank you for your review and feedback; we appreciate it!
We do hope to service your future self-drive enquiries.
Safe travels,
Ashleigh
User friendly website.
4. Jänner 2024
Antwort von Auto Europe Australia
Thank you for your review and feedback! Hope to see you again soon.
Easy website to naviagte
Easy Website to navigate and as I have utilised their services previously I am very happy with the service
28. Dezember 2023
Antwort von Auto Europe Australia
Great to hear! Thank you for your review and feedback.
Some people rent and pay cars for…
Some people rent and pay cars for another person.
The person’s details on the papers are not alway the same as the payer.
Makes it difficult for someone coming to pick up a rented car and having to show the physical credit card of someone else.
22. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Auto Europe Australia
Hi Joel,
Thank you for sharing your experience.
We do present the following information on our website, through our call centre and print on our prepaid vouchers for reference:
Website:
* Driver License Requirement: The driver must present a full and valid driving license meeting the following criteria:
* Held for a minimum of 1 year/s.
Pre-paid Voucher:
* The main driver must present a full driver's license and a valid credit card at the time of collection. Electronic cards are not accepted for any rentals, and the main driver must always present a physical driver's license and credit card at the time of collection.
If you do not meet these requirements, you cannot collect the vehicle. These requirements are for security purposes.
If you have any other questions or would like more information, please let me know.
Best regards,
Ashleigh
So funktioniert Trustpilot
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Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.