British Airways Bewertungen 166

i know a lot f people talk about their bad experiences on british airways, but comparing it to american airlines its luxury

We made a return booking with British Airways to USA, booking confirmation XQEWYF. The outbound flight was fine however, when checking in for the return flight, every single available window and aisle seat was at an additional charge, with only middle seating available without having to pay extra, meaning my partner and I could not sit next to each other without paying extra, and forcing us to sit in separate rows. That has never happened to us on a combined booking before. Even more annoying, on asking the passenger next to me if he had paid extra for his seat, said he had been automatically allocated the same seat at no additional charge. So it seems British Airways deliberately kept us apart with the intention of milking us for more money, and in doing so have stooped to a new low. I might expect this cheap trick with a Ryan air short haul, but not a British Airways long haul flight....very disappointed.

British airways would not refund or give credit for seats that I had to buy on top of my ticket price! I canceled within 24 hours as per policy but they will not refund seats. If I had not bought these seats, where did they expect me to fly? In the cargo bay in a cage? I will never fly with them ever again - scammers.

Flight cancelled for implausible reasons; surprised by a light dusting of snow in the winter. Agonisingly long delays before a replacement flight, then no support upon arrival at the airport so EU entry took longer than the flight itself. By the time we escaped Prague airport no legitimate transport to the hotel was available. A short haul journey took 16 hours - would have been faster by rail! BA customer service entirely missing in action; they answer the phone, but the call centre in India cannot take any effective action at all and is unable to escalate anything to a competent officer in the UK. Heaven only knows how they are allowed to issue an ATOL guarantee when they are patently incapable of providing the rudiments of a package. Compared to Jet2, who handle things far more professionally, BA look like Ryan Air now.

My bag went missing after a British Airways flight on 12 February and was reported lost the next day. On 26 February, I received confirmation that the bag had been found — yet over the following eight calls to their customer service, I was repeatedly told it would soon be delivered to my address in Denmark.

Despite these assurances, the bag never arrived. Then, on 4 March, I was suddenly informed that the bag had been handed out to someone else — without any contact, verification, or authorization from me. This means that my wallet, ID documents, and personal belongings were released to a third party without my consent.

British Airways’ handling of this situation has been deeply disappointing: poor communication, repeated misinformation, and a complete breakdown in security and accountability. I have documentation and call records showing my repeated attempts to resolve the issue in good faith.

I am now formally requesting full reimbursement for my lost baggage and contents, along with compensation for the distress, wasted time, and lack of responsibility shown throughout this process.

It’s appalling that after being told my bag was found, it could still be released to someone else. British Airways — please take responsibility and resolve this properly

Worse for Disabled customers. Unfortunately they do not provide any actual help to disabled customers , include when booking the flight , getting the seating due to mobility issues and everything link BA have online is just fake as it goes to no one and BA do not pick up the phone … waited over 46mins. Now paid over £150 for seat and still not help and to informed about mobility issues. So Disabled customers avoid travelling BA and any airline that act the same

YMP7OW booking Ref number

They can’t fix a problem with the transfer of Avios from one airline to another.
I have been trying to move Avios from one airline account to another for over six months now and they keep telling me that there is a problem that their technical team are looking into but to no avail.
I keep sending emails chasing other emails but they never reply and seem to be totally incompetent since they don’t seem to have a Customer Care phone number everything has to be done via email and they just will not reply.

I was involuntarily downgraded on a long-haul British Airways flight on 7 February and submitted a formal compensation claim the same day.
I followed up on 10 February and, as of 19 February, I have received no acknowledgement or response at all.
I understand claims can take time, but 12 days without even confirmation of receipt is disappointing.
I would simply like confirmation that my claim is being reviewed and a timeframe for resolution.

BA economy flight Heathrow to Miami on 26.01.26 & return 10.02.2026 on A380.
The flight was on time for both flights and we arrived back at Heathrow almost 1 hr early.
I had a window seat on the upper floor with a great compartment to store my book, phone, blanket etc. I had plenty of leg room and the seat was comfortable.
The pre-dinner drinks service happened soon after we were in the air and free WiFi messaging was available which was really useful.
I'd pre-ordered my vegetarian meals and they were delicious.
The crew were excellent and very attentive and the captain gave us clear information about timings, likely turbulence etc.
I usually find lots to complain about with BA but on this occasion they were outstanding. Long may it continue!

Delayed flights. Delayed baggage. Poor customer service. Left stranded in wellington as their affiliate airline unable to issue boarding pass for no valid reason. (Was at the departure gate with my visa and ticket, system issue prevented them from issuing boarding pass, watched the last passengers get on without us and had to do the walk of shame back through security, a first for me!) Advised to speak to British airways, who advised to speak to their affiliate who had already turned us away to speak to British airways. No ownership, no help. Ended up rebooking return flights via emirates. Complaint journey poor, closed online but no response issued. If you like old run down planes, poor service and zero accountability (or just want to generally ruin a long haul holiday) book with British airways. To be fair the staff on the phone are nice enough and short haul experiences have been fine but any time I’ve flown long haul there a delay/problem. customer service while individuals are nice enough, there’s whole journey is awful, there’s no communication between them, every time you call you have to outline every detail again which they rarely capture accurately, all scripted responses that offer 0 reassurance. Live chat colleagues tend to be rude and dismissive, like they can’t get rid of you quick enough and also have poor knowledge of their own systems and processes.

On Thursday 29th January 2026 I attempted to reserve seats on an upcoming BA flight using my hard earned Avios points (through many hours of surveys) and a small additional card payment. As I pressed ‘pay’ a message popped up saying they had been unable to process my transaction and if I used Avios points they would be credited back to my account. On checking my Avios account, 25000 points are still missing which means if I still want to reserve our seats I would need a much larger card payment. I got onto a web chat on the BA website only to be told that it will take 7-10 days for the points to be put back in my Avios account, by which time there may not be any seats available for us to sit together. As the points disappeared immediately, I find 7-10 days to return them totally unacceptable.

Modern airbus craft,lovely crew food delicious and on time 100% happy

I was booked to fly from Providenciales, in the Turks & Caicos to London Heathrow on December 18th. My final destination, was however Middlesbrough, so this meant there were on costs in the form of train tickets. The flight was boarded but soon developed a technical fault so we sat on the tarmac whilst they attempted to fix the problem. After Five and a half hours (around midnight) we were de-boarded and told that the flight would be delayed overnight. The following afternoon we returned to the airport to find no BA staff, no check-in desk open and no activity around the aircraft. We rang BA customer services in the UK who told us that the flight was scheduled to fly that evening so we waited. Some time after we received emails telling us the flight has been delayed overnight again. By now I’d re-booked onward train tickets three times, paying for non-refundable cheaper bookings because at Christmas time I’m not a bottomless pit of money. The third morning we rang BA customer services again but this time decided to seek an alternative route home. The one redeeming part of the whole experience was the lady I spoke to who re-routed me through the U.S. - But I didn’t have an ESTA. So I needed to purchase a visa, rebook another train ticket for the following day and wait again. Later that evening a received another email to say that the original BA252 flight that I was supposed to have been on was now cancelled completely. BA never reimbursed me for my abortive train journies, nor my ESTA and only partially refunded my flight. I must’ve rang customer services in the U.K. 8 or 9 times and on each occasion everytime they attempted to put me on hold, the call was cut off. I eventually reached home 3 days late and considerably out of pocket. Not good Customer Relations.

fabulous no turbulence some free cookies really nice flight attendent i was going to a dance comptition and air lingus canceled and british airways got us a flight

A round trip Denver to London. Nov 10th run Dec 3rd. Premium economy.
About 3 X the cost of economy. Really poor service. Seat felt like sitting on a 2x4 for 9+ hrs.
Seat recliner broken. It needed really high force to recline thus risking hitting pax behind. Audio left channel not working, overhead light not working. Attendants fail to respond to service light. Had to walk to rear kitchen. Male Flight attendant serving ( rarely) our premium economy cabin looked like he had slept in his outfit.
BA did reply to my complaint ignoring most of the issues I brought up and OFFERED UK Pounds 100 ( $130) and an tepid apology. And.... the voucher can only be spent on BA!!!
Dont waste your time or money. British airways sucks.
NEVER AGAIN.

If you don't have a checked in luggage, you cannot change your pre assi Seat. Not even by calling in to customer care. What a poor service
Even Ryanair is better

Adding to the faded glory of BA reviews…… I called the Executive Club to ask a question about a booking, namely that I was unable to take a flight this morning due to developing a bad cold overnight and I wanted to know if I would still be able to use the return leg assuming I can fly out at a later date. Your assistant asked if I had a medical report, which of course for a cold I do not - it would be wholly inappropriate to burden the NHS with this. I told her this and explained that I did not want other passengers to be exposed to my germs. She was unable to answer this or the question regarding my being able to use the return leg of the flight without speaking to a supervisor, so I assume the standard response is “No”, unless perhaps one has a medical exemption. She asked to put me on hold for “2 to 3 minutes”. I held on for almost 10 minutes then I was disconnected without the assistant coming back to me. How do you explain all of this? Why should the return leg of a trip automatically be cancelled because the outward leg cannot be taken? Why is an Executive Club assistant unable to provide an answer to what must be a common question and keep the customer hanging on while paying for the call? Why was I cut off after waiting patiently and why has your assistant not called me back? Why have I received a template, AI response that does not address any of my concerns at all. Dreadful service and a shadow of what it once was. This is partly why many people are turning to low cost airlines who are typically cheaper and whose service level is no longer much less than BA.

Booked flights for family to travel from Southampton to Malaga in July 2024. Gave all advance notice that I am disabled - wheelchair user. Also booked hotels, excursions, special assistance at airports etc.

Less than 24hrs before flight was due to depart - contacted by BA ...by email !! - stating flight was being cancelled (but no reason given!). Telephoned the contact number and took over a hour to speak with someone. They had no info why flight cancelled but said they had an alternative - travel outward from Gatwick (2.5hrs further from our home) and return to Southampton. I explained that I was disabled and that I would need special transport to get to airport - obviously we couldn't use our normal vehicle as we couldn't leave it at Gatwick and then fly back to Southampton and vehicle still be at Gatwick. Also that all info for special assistance had already been sent to Southampton. Assured by BA rep that a) all special assistance info would be passed to Gatwick and special assistance would be waiting for us, and b) that I would be able to claim the additional cost of specialist transport given change to airport.

Arrived at Gatwick - having had to pay just under £1000 for specialist disabled accessible transport to Gatwick and for it to collect us from Southampton (as we'd have no vehicle - having not left from there). Gatwick had no idea I was disabled , no special assistance arranged, no information passed on etc etc . - finally managed to get on flight (2 hrs earlier than original departure from Southampton - so had to leave home 4.5hrs earlier).

Got to Malaga - and had holiday.

Return flight was uneventful as it was as originally arranged. But of course our vehicle was not available - hence specialist transport from Southampton to home again.

Complained to BA - very short notice of cancellation, no reasons given, no reasonable alternative provided (other than cancelling all arrangements and loosing all funds !), no special assistance info passed on to Gatwick, delays and serious amounts of stress !!

BA firstly responded stating not possible to claim cost of travelling to alternate airport - ignored all other points re special asst, lack of notice or reason for cancellation.

Rejected this and reiterated complaint and claimed full cost of additional expenses resulting directly from their change of airport.

BA didn't respond for ages (over a month) - then tried to reject claim again.

I further rejected their response and set out all details again.

BA responded - ignored request for full reason for cancellation (citing recent court case - where judge order BA to provide a reason), ignored failure to pass on special asst info, but did confirm that compensation was due for the additional expenses - however, they then went through a convoluted reasoning (which didn't add up or indeed make common sense) and offered £252 instead of almost £1,000 of costs !!! Offer rejected by me within 7 days.

Despite chasing, no further response from BA for a year - when they notified they were closing the case - seemingly because I hadn't accepted their offer !!!!!! Absolutely disgusting - strangely no telephone number provided to be able to point out this was ridiculous, and letter sent without any name - just BA customer services !!! emailed back same day and again 4 days later and again 4 days later ..... no response from BA. Website shows no way to escalate, but chat-bot did state that "dealing with high level of complaints and responses may take several weeks" - and BA think that is providing a service to customers !!!!!!! Next step is to take them to court (alternative dispute is impossible as BA delayed passed their window, also alternate dispute run and funded by BA - so not impartial).

Will take to court and like I've just seen on "Call the Bailiffs" BA will probably ignore it and I'll have to pay for Bailiff's to visit to collect the debt !!!!

This is BA's approach to complaints - ignore and hope they go away, or delay so long alternate resolution impossible and ignore court and only pay up if customer has jumped through all those hoops and still chases for reimbursement of costs !!!!!Disgraceful.

I have flown with a lot of airlines and this is by far the worst. The only reason it's still alive is its reputation from the past and partnerships with big American airlines. I'd take a Ryanair flight over a BA one every time. The seats are so cramped and they constantly move your seat around and overbook so if you try to book with someone else, good luck getting seated together. Despite Ryanair's reputation for charging for every little thing, at least they have a well-made website that makes it easy for you to manage your flight experience. I couldn't even find a way to give BA more money to just let me pick my seat with my wife

The BA flight from London Gatwick to Mauritius was awful .We could not sleep all night due to the cabin temperature being too hot and the air conditioning not working on our end of the business class .Our seats had been moved at last minute by BA before flying .To the bottom back end of the Business class from our original front seats .
All flights from Gatwick to Mauritius are on old BA planes so the air con system doesn’t work very well so not only were we badly dehydrated , but I also developed a migraine and felt sick and couldn’t sleep n the 11 hour night flight from London Gatwick.

I felt sick in the morning just before landing in Mauritius and barely nibbled the breakfast and sent it away .I had taken altogether 6 paracetamols on the flight .We will not be flying this route again with BA and will fly with Emirates instead who have newer planes and better business class service .

Also the beds and seating arrangements were not ideal for us as a couple due to BA doing their usual shifting about with customers without informing them

Awful experience BA needs to urgently update its old planes on this flight .