British Airways Bewertungen 

To be honest first experiences with BA was not good. STRANDED FOR 3 DAYS in South America Jan 2025. OnLy GAVE us a voucher for 200 quid to be used within the year. LOGGED a complaint for the awful experiences, missing work etc. No responses from BA with complaint, everytime I rang complaint was always closed down without any notification (total of 3 times I rang). I then attempted to use the voucher due to a bereavement in Aug 2025 and it DOES NOT WORK!!! Now am on hold for GOD KNWs how long for. I WISH I'D NEVER FLEW WITH BA..... At least the colleagues....... they are all rubbish... I'm so full of disappointment got me in circles.

"Dear British Airways, I want to commend Tejas from your customer service team. Tejas was incredibly helpful, providing exceptional assistance with professionalism and care. Thank you, Tejas, for going above and beyond!"
Negar

I booked a ticket for my parents to Seattle using booking.com. I will be waiting for them in the US. They do not speak English and need wheelchairs to move around the airport.
BA DENIED 2 OLD PEOPLE A WHEELCHAIR BECAUSE THEY REFUSED TO TALK TO ME AS I WAS NOT A PASSENGER ON THE TICKET.

Although the customer service solution was .. put your father on the phone and you can translate for him.. is this a security check or a joke... I paid for the ticket but they could not see the details of then payment so they refused to speak to me... Is this making sense to anyone?

If I could give no star I would, Their customer services are a disgrace, tried to change a name on a booking and got nowhere. Called Customer Service and was mislead and told to go online. Raised an issue with them and just goy AI generated generic emails. At least Ryanair and Easyjet are no frills airlines and you know what to expect. Pretending to be a full service airline and not delivering is very dishonest in my opinion.

I have flight cancelled NCL-LHR on 1st August 2024 - over a year ago - I have tried webchat, email, phone all to no avail to get my claim for taxi/train/underground reimbursed.

Their loss as just spent £4K with Emirates to Australia and didn't even bother to check BA prices.

The world's least favourite airline would be a better strap line

Booked a flight for a disabled passenger flying into UK marked with disabled assistant. However NO assistant provided, lucky a staff member found them wondering the airport. No way to contact Customer Relation, have to wait 28 days for them to make contact via email. In the meantime there is return flight booked before then??

Terminal 5 flight to Rome the gate was closed when we were standing by it therefore missed our flight at a cost of £3000 for flights booked (6 people). Bags already onboard and to be fair we were despair, went and searched for BA customer service first agent was totally unhelpful and didn’t want to help, thankfully there was an agent called Adam who spent 40 minutes trying to accommodate us with seats. The additional cost today was £3000, so total cost to Rome today was £6000. However, Adam made this happen even though the cost was horrific as without continuing on the journey an additional loss would have been made on the car hire, villa and trips. British airways is the Uks national carrier and as previous customer service reviews state it now behaves like a budget airline. Thank you again to Adam- BA customer service agent Terminal 5.

Wanted to mention our flight attendant Servanne Huerre on our flight from Heathrow to Tokyo.
She was charming, attentive, helpful and professional. Simply the best I have had the good fortune to fly with.
Thank you so much on behalf of my wife and me.

Booked a flight for £4295 includes 3 Passengers. Unfortunately, Sadly one of the passengers is not able to travel , I tried to remove them from the flight online and the website instructed that the booking had to be Cancelled and re-booked. I fell for the SCAM and Cancelled.... ONLY to be refunded £269. Without flying BA has stolen more than £4000 from me based on a technicality that my ticket was non-refundable. This was not written anywhere on the ticket. I called the service desk and a rude Mr VANSH said it's too late, even though we have not flown the booking. The SCAM is a trick on their website that will ask you to cancel your ticket and re-book, then after cancelling they will say you did not read the small prints. BEWARE!!!!, they direct people to use their website more, so they can SCAM more people BEWARE!!!

I have been trying to change my flight for 6 days now. I went on line and was told I couldn’t do it. Went to their website and was told can’t do and to contact the airline. What it was the airlines website. Contacted the third party that I bought the ticket from and all they would tell me is BA hasn’t gotten back to them yet. I am so disgusted right now to write the detailed letter I would like to. I will never fly British Airlines again.

Whatever the issues, a cancellation, a delay, or a missed flight through no fault of your own, they are unhelpful. Its almost like they expect us to be grateful to have a national carrier. I recently had a lamentable experience with customer helpline and customer service. They just didn't care, whether you are new to the airline or flying for decades... all they care about is getting you to buy another expensive ticket.

After 17 years of living in London, BA has always been our family's preferred airline. But our last trip, our stroller axel was snapped in half and the expensive buggy bag destroyed, on our outbound flight. I was not given any solutions or assistance, and instead spent a two and a half week vacation having to carry a toddler, who couldn't nap because we didn't have our stroller. We were visiting home due to two family members severe health diagnosis, so adding this to our challenges felt quite overwhelming.

When we returned home, BA has offered to pay less than a third of the cost to replace those items. Ridiculous. I am beyond frustrated, the baggage company saying that can't do anything, customer service unhelpful. We do not have the money to pay buy the same stroller right now, and thanks to British airways terrible baggage handling and shocking customer service and standards, we have nothing at all.

I just got off an American Airlines flight, much better premium economy seats, priority bag service. And everything made it out in the same condition it was in when I packed it! I will be flying American in the future based on this experience, but still hope BA can make it right so I can have a stroller again for our nursery run and to live my day to day life as a mom of three in central London.

Too be honest I was bit surprised as I didn't fly for ages, but I have a better memories of British airways,at least to this destination.
Particular stewardesses , without to be disrespectful but our crew both directions the youngest members looked over 50s in contrast with other companies,we get some biscuits and water which is fine.
But seats wasn't clean properly as both times I found someone rubbish in pocket with the magazine,prices some how did not reflect the service, which is make me question to be used again or to look for alternatives

Great services from start to finish. This is the 3rd time I have used them.
The customer service agents are polite and helpful.

Just be careful not to book packages that can't be cancelled or changed.

I made a booking for 2 persons on BA 2577
departure on 30 may 2025 at 20h45 from Nice to Gatwick my account was debited of £ 395,76.
Never got the ticket.
I tried to contact BA after 2 days.
I only could have a chat with BA saying the bank will be refunded within 48H because the booking has failed and the payment was pending.
No telephon number was available !
The Chat said I have to reebook and repay if I wanted my tickets.
So did I, and in the meantime price had increase.
so I paid another £ 434 to get my tickets on the 21 May.
On our way to the airport, my daughter was stollen her bag with her passeport and was not able to go through the customs and take the flight !
So I went alone back to London.
The flight was 2 hours late
I arrived in Gatwick after 00:00 am
and was unable to find a bus or train to arrive in London befor 2:52 am !
I Talked to British Airways in NICE, they said they could not be of any Help but I should go to Hreathrow for
any explaination.
This company is a nightmare and only get its customers because they have no other choice on these destinations !

We were just off on a wee short hop to my wife’s home country France popping down to Bordeaux for a week. Remember it’s Mother’s Day tomorrow in France.

BA have made a lovely job of refurbing the lounge just the world traveller one, and now it rocks.

Emily the bartender at the bar makes a mean cool Bloody Mary and she drinks whisky! I mean I’m married right but….. you know?

That is high value, a lady with the charm of an angel and the skills to make a great Bloody Mary and who herself likes a wee dram on occasion.

Just saying….

Plus my wife was with me and she’d agree.

i want to say a massive thanks to kevin moonie for the excellent customer service you provided on our flight back from malta yesterday. you went above and beyond to make sure our first flight with our 8 month old was easy and comfortable.

Shambles of an airline. Could not book online the night before because the system was down. Arrived early at airport to check in, to find our premium economy seats were downgraded to economy (bearing in mind we flew business class on way out). What’s worse, they split my family so I, my wife, and autistic son sat separately. If I could give minus stars, I would.

I would like to give this bunch of cowboys a
Zero Star.
My wife tried to book a flight with BA today.
Price was given, and the process started to
Book flight with a member of staff in Uk.
After a few minutes my wife was cut off.
She then phoned back again and spoke to
A male member of staff, now a call centre in
India.
He then asked what our previous address was

And has anyone asked you to book this flight??? A bizarre conversation, then took place.

Lived in my current address for 6 years.
And have flown with BA a average of 5 times

A year.

He then advised whilst talking to my wife that
The flight we had been trying to book had jumped in price.

I would suggest that delaying the booking,cutting customers off, and asking questions that are not relevant.

Enable BA to purposely push the price up of a flight very quickly, I THINK THE WORD IS A SCAM.

M Cranham

I would like to express my disappointment and how embarrassed my husband and I felt when we booked a first class return trip from Heathrow to Larnaca and our suitcases which had priority tags on from Larnaca airport had come out 15 minutes later than my sister and her husband suitcases who paid and travelled standard class. We all checked in within minutes of each other being us in the executive class line and my sister in the standard line. Regards Christine and Dave