British Airways Bewertungen 

Adding to the faded glory of BA reviews…… I called the Executive Club to ask a question about a booking, namely that I was unable to take a flight this morning due to developing a bad cold overnight and I wanted to know if I would still be able to use the return leg assuming I can fly out at a later date. Your assistant asked if I had a medical report, which of course for a cold I do not - it would be wholly inappropriate to burden the NHS with this. I told her this and explained that I did not want other passengers to be exposed to my germs. She was unable to answer this or the question regarding my being able to use the return leg of the flight without speaking to a supervisor, so I assume the standard response is “No”, unless perhaps one has a medical exemption. She asked to put me on hold for “2 to 3 minutes”. I held on for almost 10 minutes then I was disconnected without the assistant coming back to me. How do you explain all of this? Why should the return leg of a trip automatically be cancelled because the outward leg cannot be taken? Why is an Executive Club assistant unable to provide an answer to what must be a common question and keep the customer hanging on while paying for the call? Why was I cut off after waiting patiently and why has your assistant not called me back? Why have I received a template, AI response that does not address any of my concerns at all. Dreadful service and a shadow of what it once was. This is partly why many people are turning to low cost airlines who are typically cheaper and whose service level is no longer much less than BA.

Booked flights for family to travel from Southampton to Malaga in July 2024. Gave all advance notice that I am disabled - wheelchair user. Also booked hotels, excursions, special assistance at airports etc.

Less than 24hrs before flight was due to depart - contacted by BA ...by email !! - stating flight was being cancelled (but no reason given!). Telephoned the contact number and took over a hour to speak with someone. They had no info why flight cancelled but said they had an alternative - travel outward from Gatwick (2.5hrs further from our home) and return to Southampton. I explained that I was disabled and that I would need special transport to get to airport - obviously we couldn't use our normal vehicle as we couldn't leave it at Gatwick and then fly back to Southampton and vehicle still be at Gatwick. Also that all info for special assistance had already been sent to Southampton. Assured by BA rep that a) all special assistance info would be passed to Gatwick and special assistance would be waiting for us, and b) that I would be able to claim the additional cost of specialist transport given change to airport.

Arrived at Gatwick - having had to pay just under £1000 for specialist disabled accessible transport to Gatwick and for it to collect us from Southampton (as we'd have no vehicle - having not left from there). Gatwick had no idea I was disabled , no special assistance arranged, no information passed on etc etc . - finally managed to get on flight (2 hrs earlier than original departure from Southampton - so had to leave home 4.5hrs earlier).

Got to Malaga - and had holiday.

Return flight was uneventful as it was as originally arranged. But of course our vehicle was not available - hence specialist transport from Southampton to home again.

Complained to BA - very short notice of cancellation, no reasons given, no reasonable alternative provided (other than cancelling all arrangements and loosing all funds !), no special assistance info passed on to Gatwick, delays and serious amounts of stress !!

BA firstly responded stating not possible to claim cost of travelling to alternate airport - ignored all other points re special asst, lack of notice or reason for cancellation.

Rejected this and reiterated complaint and claimed full cost of additional expenses resulting directly from their change of airport.

BA didn't respond for ages (over a month) - then tried to reject claim again.

I further rejected their response and set out all details again.

BA responded - ignored request for full reason for cancellation (citing recent court case - where judge order BA to provide a reason), ignored failure to pass on special asst info, but did confirm that compensation was due for the additional expenses - however, they then went through a convoluted reasoning (which didn't add up or indeed make common sense) and offered £252 instead of almost £1,000 of costs !!! Offer rejected by me within 7 days.

Despite chasing, no further response from BA for a year - when they notified they were closing the case - seemingly because I hadn't accepted their offer !!!!!! Absolutely disgusting - strangely no telephone number provided to be able to point out this was ridiculous, and letter sent without any name - just BA customer services !!! emailed back same day and again 4 days later and again 4 days later ..... no response from BA. Website shows no way to escalate, but chat-bot did state that "dealing with high level of complaints and responses may take several weeks" - and BA think that is providing a service to customers !!!!!!! Next step is to take them to court (alternative dispute is impossible as BA delayed passed their window, also alternate dispute run and funded by BA - so not impartial).

Will take to court and like I've just seen on "Call the Bailiffs" BA will probably ignore it and I'll have to pay for Bailiff's to visit to collect the debt !!!!

This is BA's approach to complaints - ignore and hope they go away, or delay so long alternate resolution impossible and ignore court and only pay up if customer has jumped through all those hoops and still chases for reimbursement of costs !!!!!Disgraceful.

I have flown with a lot of airlines and this is by far the worst. The only reason it's still alive is its reputation from the past and partnerships with big American airlines. I'd take a Ryanair flight over a BA one every time. The seats are so cramped and they constantly move your seat around and overbook so if you try to book with someone else, good luck getting seated together. Despite Ryanair's reputation for charging for every little thing, at least they have a well-made website that makes it easy for you to manage your flight experience. I couldn't even find a way to give BA more money to just let me pick my seat with my wife

The BA flight from London Gatwick to Mauritius was awful .We could not sleep all night due to the cabin temperature being too hot and the air conditioning not working on our end of the business class .Our seats had been moved at last minute by BA before flying .To the bottom back end of the Business class from our original front seats .
All flights from Gatwick to Mauritius are on old BA planes so the air con system doesn’t work very well so not only were we badly dehydrated , but I also developed a migraine and felt sick and couldn’t sleep n the 11 hour night flight from London Gatwick.

I felt sick in the morning just before landing in Mauritius and barely nibbled the breakfast and sent it away .I had taken altogether 6 paracetamols on the flight .We will not be flying this route again with BA and will fly with Emirates instead who have newer planes and better business class service .

Also the beds and seating arrangements were not ideal for us as a couple due to BA doing their usual shifting about with customers without informing them

Awful experience BA needs to urgently update its old planes on this flight .

BA lost bags on outbound to Sardinia. Missing for 24 hours. Bought essentials. Filed report at airport and given world tracer number. On return to UK tried to complete the on line process but the web kept ''looping us out'' either with a message ''sorry our systems are busy please try again later'' or not accepting the world tracer number as a case number meaning we had no way to actually file a claim. Due to previous issues we contacted a member of their escalations team (not mentioned here out of curtesy for the time being). Despite 5 emails we still don't have any engagement. Cannot get a complaint onto their portal, cannot email them. Why are BA so absolutely dreadful at customer service. To boot we are a family of 4 silver card holders. We do spend money with these people! If there is anyone in BA that care enough to respond to social media please respond to this.

British Airways delayed takeoff from Pittsburgh to Heathrow (We then had a connector to Dublin on Aire Lingus) because of announced paperwork delay and difficulty in closing luggage bays. This made us too late for our connector, which we later found out we could not have made if the flight was on time, and they rebooked us on a British Airways flight that we could make. Our luggage was never delivered. We received one bag on the 2nd day, one on the third and my son's bag was never delivered despite an airtag showing it was in Dublin. Many calls to a BA call center for baggage were less than fruitless. We will see how the damage claims go.

We returned on 18/9/25 - From Athens to Heathrow -BA0633 we were unable to give earlier feedback due to internet issues. The Senior female cabin crew member spent a great deal of time speaking to some customers having gone to great length to address them by their surnames. She went past us and had to be called back so that we could have a drink, no apology was given. The food was dreadful there were three meat choices and one non meat choice we are vegetarian but can eat some fish. We, were given a starter of a smear of red paste a limp piece of lettuce and a cube of cheese the pasta was dry and inedible the pudding was fine. To make matters worse the only white wine they had was Chardonnay which was so sweet and warm. We were very disappointed to receive such poor service and indifferent staff. Our flight out on 2/9/25 was excellent great staff and delicious food what contrast. Please ensure that both Crews receive our feedback

worst website and app i have ever used - the BA on business programme for my business is literally impossible to use, constant technical difficulties you literally can't book a flight - just pick any other airline for loyalty even easyJet plus is a better offering,

BA cant send you boarding passes via email WHY. I order stuff from one man and a dog outfits and they can manage it. Answer - that would require some money to be spent which the management team would then not be able to claim as bonuses!

Ba.com, same idiotic message "we are experiencing high volumes at the moment". Why not be honest and say your too tight fisted to provide a decent online service, at least that would be honest.

Do Not Fly with this Airlines.
I missed my flight because I was 4 minutes late as I was stuck in traffic. I had to book another flight with a different airlines because of the way the people in cheap Indian call centre talked and were clueless about finding a solution. I then requested for a refund on July the 22nd and it’s still ongoing. I got random emails from these Indian call centres again asking dumb questions once a month and stalled it until now. British airways has lost its flavor. It sold itself to the devil. Please please I implore anyone who reads these reviews along with mine, do not travel with them. It’s not like their service or planes are any better either. Do not give your money to these people. And you can forget about your refunds as that never happens. Please stay away from this airlines and the more we stand up for ourselves and families the safer we are.

Terrible experience with BA. On the outbound flight I was served chicken with my vegan meal. On the inbound flight our whole row had no power to the entertainment system, so we had to stare at blank screens for 11 hours, couldn't even charge our devices. They didn't even offer us free wifi.

After multiple complaints we were offered some points and upon requesting a refund we were offered a voucher for BA. A voucher is not a refund, why would I want to fly BA again after such a terrible experience? I expect a proper refund as the in-flight entertainment is included in the ticket price.

I have been trying for about 6 months, unsuccessfully, to join the British Airways Executive Club.
There is a glitch on its website which is preventing me from logging in.
I have reported this in six different occasions, even escalating my concern to the CEO, Mr Doyle, but to no avail.
I’ve had numoerous emails ignored, promised callbacks don’t happen, and am distantly being ignored by both the CEO and the Head of complaints.
I was told my original account was set up with a technical glitch, so a new account was set up….. it had exactly the same glitch. That was a week ago and no one has responded to any emails since. This is appalling customer service and no way to treat a customer.

British airways holiday website is absolutely abysmal - just been painstakingly searching for a holiday and I must say British airways web site comes last out of easyJet and TUI first followed by Jet2 and a long, long way down I would put British airways - not user friendly or intuitive at all, surprised anyone uses it to book holidays.

Where do we begin with BA! Quite honestly the worst airline I’ve ever experienced on multiple occasions.
Avoid like the plague and make other holiday plans instead of flying with BA.
The flight to Cyprus flew us into an alternate airport because of fog. This happens all the time apparently but no additional lighting has been installed in Cyprus? 12hrs to get to our destination.
Flight from JFK NYC Cancelled for my pregnant wife where she was dumped at 1am in Jamaica Queens on her own.
My flight out of JFK NYC Cancelled and I was dumped at 11pm in Jamaica Queens NYC with no real idea or instructions on where to go.
My recent flight to Sardinia was honestly no cleaner than a dog kennel!
Bubble gum on my shorts from the arm rest, bodily fluids sprayed on backs of seats and Perspex on windows from sneezing and coughing, food down the sides of chairs and the food down tray’s are greasy and grimy because they are never cleaned in between flights. The smell of urine and excrement spewing out from the two toilets for roughly one hundred passengers.

So so flight, not great or that friendly but ok with reasonable special diet food. BA’s economy flight tactic of not allowing us to choose seats sucks. Next US flight will be with a provider who DOES allow us to choose our own seats 24 hours ahead. Old couple on our outbound were separated! We were given one option only. Avoid any company racing to the bottom alongside Ryanair.

Why is the app so bad!
It doesn't matter how many times I travel with BA, the app lets it down.
It slow and often I only end up viewing the lead boarding pass and spend hours jiggling until I can locate the others.
Come on BA it can't be hard to get this right.
It can't be me when AI and Reddit are posting the same.

Today 26/08/2025 I spoke to a lovely customer car advisor called Maxine, I needed to amend my hotel for upcoming holiday in February to Nashville . She went above and beyond to help me out. I would like to say thank you for your understanding and helping me out with my amendment . 5* customer service

pathetic

they just cancel your reservation, then ask you to call, then no answer ... worst airline

I will be a passenger with BA soon , I needed some basic Informations about the flight, and I was very lucky to have a representative of BA that was very helpful , calm, understanding knowledgeable of older people with a difficult accent like mine...She stayed with me for 30 minutes, answered all my questions, still calm and very polite...I thank her very much, and I hope she'll have a wonderful life... BA pay attention to good ,young people...Her name is: MEDHAVI-Sorry If I misspelled your name! RO