banningdental.co.uk 

Wembley branch

My dentist dr Joao and the team was very attentive to me.
My implant looks really amazing, i can't tell the difference with my other teeth.
I would totally recommend this dentist to anyone looking for an implant.

Explained everything he was doing .i felt very relaxed thanks

I had my Invisalign done with Dr Carlos at the Chiswick branch. I am so happy with the results, and the experience - I am a nervous patient and Carlos was so kind. Thank you for my new smile :)

FINAL REVIEW – PLEASE READ BEFORE USING THIS CLINIC**

I have been receiving treatment for composite bonding at this dental clinic, and what should have been an exciting experience has instead turned into 18 months of stress, frustration, and disappointment.

While the dental doctors themselves are skilled, the administrative staff, receptionists, and management are shockingly unprofessional. Their communication is consistently poor, their handling of complaints is dreadful, and their overall customer care is unacceptable. You’re often left waiting well past your appointment times, and for anyone with a busy schedule, this becomes incredibly frustrating.

After weeks of delays, miscommunication, and constant back-and-forths, I eventually cancelled my final treatment — I simply couldn’t tolerate their subpar service any longer. I also began to worry that, should any issues arise with the bonding, getting them resolved would be an uphill battle.

Things then got even worse. When I tried to cancel my loan agreement, the clinic refused to process it. The complaints officer (who later claimed to be the operations director) was completely unhelpful — hours spent on the phone repeating the same details, with absolutely no progress. Despite multiple chases from myself and the finance provider, the clinic still wouldn’t authorise the cancellation, leaving me liable for payments. I had no choice but to escalate the matter to the relevant financial authorities and the Dental Ombudsman for malpractice.

**UPDATE – MARCH 6**
Due to their ongoing refusal to act fairly, I took this clinic to small claims court. As the case was pending, I couldn’t share many details at the time. However, it’s worth noting that after the court date was set, the clinic made repeated attempts to have my Trustpilot review removed — four separate times — claiming it wasn’t about them or violated site rules. These reviews had been up for 10 months with no issue, which makes the timing highly suspicious. Please, read other customers’ reviews online — you’ll see a clear pattern.

**UPDATE – MAY 13**
The case has now concluded. The clinic failed to attend the small claims hearing. The judge reviewed all the evidence and ruled in my favour. The court found that the clinic was wrong to charge for their so-called “smile trial,” which isn’t even listed in their costs, and that their cancellation fees were neither fair nor clearly disclosed. I was awarded the full amount of those costs back.

**IMPORTANT NOTE**
I have had to update and repost this review several times because the clinic has also managed to get it removed from Google. This alone says a lot about how they handle criticism and complaints.

Be aware: this dentist is not ethical in their practices. Their head office staff are inexperienced and manage complaints terribly. It’s been an exhausting 18 months, but I’m relieved that justice was served.

If you value transparency, professionalism, and fair treatment avoid this clinic at all costs

Very friendly and professional environment. Modern setup and well organised.

Dr Shirin was great. I’m happy with my teeth :)

I have been going to Banning Dental in London Blackfriars for a while now, and I always see hygienist Laura, who is absolutely amazing. She is gentle, thorough, and my cleanings never hurt. Which is a big deal for me because I have always been very sensitive and usually needed pain relief at other places. I am so glad I found Laura, she is honestly the best. During my last visit, Sristri assisted her, and they both made me feel completely comfortable. I highly recommend them.

Very friendly, very informative and helped me start my path to my perfect smile. Really hospitable and professional with comfort. Would highly recommend the Lewisham team ☺️☺️

Excellent service, I truly recommend them.
They booked me in the next day, they made a plan to fix all the issues I have with my teeth and the doctors are kind and professional.

Great welcome, speedy and thorough process through my appointment. Answered all my questions on Invisalign and they were informative. The reception is very big and welcoming.

The clinic is extremely modern and well presented with calm, kind and polite staff. The orthodontist my daughter has been seeing is also very kind and warm toward my shy 13 year old. What is also great is the option for Saturday appointments, as I would struggle to be present for weekday ones (and this way she does not have to miss school).

She has not started care yet but I have every confidence given the experiences we have had so far.

Very happy with my treatment so far, dra. Anna is very helpful and professional.

Professional and friendly service at the Chiswick branch. Happy with the result and the guidance I've received along the way.

Went into the clinic today to ask some questions about composite bonding. Helia and Intisar in reception was extremely helpful and kind when answering every question. Will be booking with banning dental in brentford!!

Well I still waiting for the invoice to be email, I paid already, waiting for the next appointment details for my procedure on my tooth.

Dr. Roshani and her assistant were lovely. Highly recommend Banning Dental in Brentford
!

5* service thank you so much. My front tooth snapped off and I was desperately looking for an appointment to fix it. I was helped both over the phone and on Instagram to get an emergency appointment and the service I received was exemplary. I also had a skin consultation with the fantastic Miriam, and I'm so excited to see what we can do. Thank you! I've already recommended you to all my friends!

Editing (Nov 2025) as I've since been and had skincare treatment with Miriam, and it was absolutely brilliant. Special thanks to Melisa too, who works tirelessly to make appointments work with my busy schedule. Thank you! You're amazing!

Very trustworthy! Recommendation was based on experience and care as opposed to money grabbing! 10/10

Very good experience with Dr Shirin Ali at Banning Dental.
Dr Ali took the time to explain everything clearly and made sure I was comfortable throughout the appointment.

The staff was welcoming and professional from start to finish.
The clinic was clean, modern, and well-organized. I Highly recommend to anyone looking for quality dental care

Brentford banning

A lovely experience. Very thorough, very kind.