barstools.co.uk - the bar stool and chair specialist Bewertungen 1 409

I ordered One stool. This was to see quality and product before a bigger order. Within 15 of order being placed. I received an email stating the product was out of stock. I contacted customer service immediately and asked the order to be totally cancelled and the money not actioned on my Credit card.
I also asked for an email to confirm this. This did not happen so next day requested again. Eventually received an email to state order cancelled and money would be refunded. That was more than two weeks again and although the transaction was pending. The transaction was applied to card and now I am having to go through the dispute process.
Very disappointed and due to poor service I would consider before using this company.

I had called emailed and once I wrote this review which is a true account of what happened.
I am now being questioned and advised this post will be taken down.
Trust pilot is a place where consumers can come to advise and help others make informed decisions on their purchases. Once I wrote this review my money was refunded. That was one of the ways it spurred barstools UK into doing the right thing. I also had to take time out of a busy schedule to contact my CC to go down a dispute route. Advise to company do not advertise a product online that is clearly out of stock. Don’t offer an alternative after purchase and don’t take money from a customer that you know will not receive goods. Basic business

Update. I have now spoken to them directly, they were very helpful in putting things right.

Really disappointed with the product. There were missing items - one of the fixings bags had split open in transit and the other contained more Allen Keys (5 in fact) than bolts, the inner and outer packaging was really poor (insufficient for this type of product), there were major damage to two items (both bases were scratched and dented), poor fitting instructions (made more difficult by missing nuts and screws); I am still unable to put one of them together because of the an issue with the back rest.
They did offer a partial refund which I foolishly accepted; I even had to chase to get that paid.
All in all a very poor experience.

I recently ordered two Calia bar stools from Barstools.co.uk and I’m really impressed. They arrived much quicker than expected and the quality is excellent. They were great value for money and the stools feel sturdy, look great, and were exactly what I was hoping for. Really happy with the purchase and would definitely recommend Barstools.co.uk to anyone looking for stylish, high-quality bar stools!

Great product, good materials. Comfortable. Quick efficient ordering and delivery.

First time customers. Purchased a pair of Calia high bar stools that proved to be exactly what we wanted are months of searching. Straight forward ordering system, rapid delivery, great communication by both company and courier. Well packaged/protected. Easy to assemble, look and feel good quality. No complaints whatsoever. Would not hesitate to purchase again.

Great price. Quality product. Speedy delivery

Excellent delivery, six great stools - absolutely what we wanted. Thanks

Lovely stools, just as pictured, really happy with the quality, ordering nice and easy and quick delivery

Beautiful stools, great workmanship, the quality, very comfortable and materials can’t be failed. They are quite chunky and tall for our kitchen space but decided not to return them as we love them so much, returning them will be a shame. Probably, the company should be mindful about the same product but slightly smaller in size and height as some other reviewers have said the same.

Good price, good products, friendly informal showroom (we visited rather than bought online).

Ordered 4 barstools, they arrived the next morning. Good strong boxes with little damage to the boxes. All in excellent condition and very pleased with them. Very good service and would recommend purchasing from them.

Brilliant service. I ordered the wrong item in error, they were easy to reach and adjusted my order and refund promptly. Order was updated and dispatched immediately. Great quality items. Would use again.

Beautiful bar stools look perfect in my kitchen well worth the money

Very happy with our comfortable counter stool. Easy to put together and looks good in our kitchen. No more back aches when preparing food. The website was clear and easy to use. Delivery was speedy and communications very good.

Fantastic bar stools! Absolutely stunning quality, so happy with our purchase. They were recommended by family and we are so glad we took their advice! Would highly recommend

Gorgeous bar stool, ready to put together. Super fast delivery. Will definitely be buying more.

Great stools,comfortable and look good as well.
Well packaged and easy to assemble.
The smallest gripe would be they turned up one day after scheduled delivery.

stools are high quality and look great. delivery was very quick

A really nice stool, looks great in our new kitchen.