I am extremely disappointed with the “service “provided for an oven and BBQ clean. The cleaner concerned arrived on the morning unaware that he was cleaning an oven in addition to the BBQ. He... Mehr ansehen
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Das sagen Bewerter
Scam…Scam…Scam – Avoid at All Costs - They will steal your money and belongings I strongly urge others not to use this company. My experience has been extremely disappoi... Mehr ansehen
Absolutely unacceptable – worst experience ever! My friend paid in advance for an end-of-lease clean with BCIC Bond Cleaning in Melbourne, and they never showed up. No calls, no updates, nothing. Sh... Mehr ansehen
Bond clean had some minor things missed but they rectified it for free and made the real estate agency happy, I was real pleased I didn't have to be the middle man and arrange the second cleaning afte... Mehr ansehen
Unternehmen hat geantwortet
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146 Bewertungen
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Almost as good as new
They did a great job and the BBQ is almost as good as new.
28. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Bcic
Dear Estia,
Thank you for taking the time to leave us a review! We’re delighted to hear that our team did a great job and that your BBQ is looking almost as good as new.
We truly appreciate your trust in our company and wish you all the best. If you ever need our help again, we’ll be more than happy to assist.
Kind regards,
Team BCIC
I recently used a bond cleaning and…
I recently used a bond cleaning and carpet steaming service, and I couldn't be more impressed. From start to finish, the experience was absolutely flawless. The team was punctual, professional, and incredibly thorough.
They took the time to clean every nook and cranny of the apartment, ensuring that it was spotless. The attention to detail was remarkable, and they even tackled areas I had almost forgotten about—like the baseboards and ceiling fans.
As for the carpet steaming, it was equally impressive. The carpets, which had seen some wear and tear, came out looking revitalized and free from stains. The deep clean really made a noticeable difference, and I could tell they used powerful equipment that went beyond just a surface clean.
Most importantly, I got my full bond back without the need for a second visit or any back-and-forth with the corp manager. It was a one-and-done deal, thanks to their exceptional work.
I highly recommend this service to anyone needing bond cleaning or carpet steaming. The professionalism, quality of work, and overall experience exceeded my expectations. Definitely a 5-star service!
Thank you for making my move-out process smooth and stress-free!
27. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Bcic
Hi Sylvania,
Thank you so much for taking the time to share your amazing feedback about your recent bond cleaning and carpet steaming experience. We’re absolutely thrilled to hear that everything went smoothly from start to finish and that you were impressed with the professionalism, punctuality, and thoroughness of our team.
Our cleaners take great pride in paying attention to even the smallest details—like baseboards, ceiling fans, and those often-overlooked corners—so it’s wonderful to know their hard work made a real difference. We’re also delighted that you were pleased with the carpet steaming results and that our deep-cleaning equipment helped restore your carpets to a fresh, revitalised state.
Hearing that you received your full bond back without the need for a second visit truly makes our day! That’s exactly the outcome we strive for with every customer—delivering a spotless result that meets real estate and property management standards the first time.
Your kind words and 5-star recommendation mean the world to us. We genuinely appreciate your trust in BCIC and are so glad we could help make your move-out process stress-free and seamless.
Thank you once again for choosing our team. We look forward to assisting you again in the future whenever you need professional cleaning services.
Kind regards,
Team BCIC
TERRIBLE SERVICE!!
TERRIBLE SERVICE!!!
Coming to our end of lease, my partner hired these “cleaners” for a bond clean, which we were originally quoted $740 for…these “cleaners” saw the house and demanded that we pay another $330 on top of the $740 because they didn’t realise that it would be that messy.
So after spending over $1000, I was expecting an amazing deep clean, with all the walls, floors, cupboards, benches etc done. Upon my arrival to check out the job they did, it was evident that the floors were not vacuumed or mopped, the walls still had scuff marks on them and they even left a mess on the floor in one of the rooms.
This is absolutely appalling work, especially for $1000. Nothing that was actually NEEDING to be done got done.
AVOID LIKE ITS YOUR MOTHER IN LAW !
4. November 2025
Bewertung ohne vorherige Einladung
Absolutely unacceptable
Absolutely unacceptable – worst experience ever!
My friend paid in advance for an end-of-lease clean with BCIC Bond Cleaning in Melbourne, and they never showed up. No calls, no updates, nothing. She was left completely stranded on the day she was supposed to hand over her keys, had to delay returning her apartment, and ended up paying another company last minute just to fix their mess. It was stressful, expensive, and completely unprofessional.
Avoid them at all costs!
3. November 2025
Bewertung ohne vorherige Einladung
GOT SCAMMED !!!!!!!
GOT SCAMMED !!!!!!!! It is unfortunately not possible to put a 0 star review
I commissioned through this website for my end of lease flat cleaning - they mandated BCIC to do my cleaning and Marina Dkhottiya messaged me from 0452 229 882 that Hemal Fernando will do the cleaning (naming and shaming them because why the hell should I not?!? Their audacity had me writing this review in the first place)-
I was charged 480$ before their arrival. Hemal took my keys and was supposed to complete the job in the afternoon. When I came back on the evening NOTHING WAS DONE ! They lied saying the cleaning will happen in the night (wtf) and be ready in the morning, but in the following day my noon, it was still not cleaned. I only received a sms saying the job was done with only "before picture" and no "after" one. They only reverted my calls once I send a email threatening them sue and report to Australian Consumer affairs and police - I had to take half a work day off to get my keys back (for real) and handle the stress to 1/ get reimbursed this felony of a website 2/ threaten them (like I had only that to do) 3/ Get my keys back 4/ argue with Hemal who tried to play the victim saying he slept in his car waiting for the cleaning (wtf bis but with extra anger) and it was not his fault.
Don't fall for this website - it's all a scam
With sincere hard feelings
3. November 2025
Bewertung ohne vorherige Einladung
Scammers
A Scam! Stay away! They never cleaned my apartment; they took the money (480$) and left with the keys - Do not book with them!!
2. November 2025
Bewertung ohne vorherige Einladung
They did not clean anything
1 star because I cannot put any less. BCIC was the company hired for the cleaning. They took my keys and then did not clean anything. I paid for an end of lease cleaning with carpet cleaning. Came back the night of the "cleaning", they had done nothing. I called the cleaner, he said they would do it overnight. In the morning I receive an email "Job completed" but there were no "after" pictures so I went back to the apartment at noon, still nothing cleaned.
The cleaner was not responding to my calls anymore. Mind you he still had the keys. Took me more than 20min to get in touch with someone from customer service. I sent email telling them I would sue and call the police if they did not give me a full refund and my keys back.
I got my keys back, I'm still waiting for the refund.
Conclusion: This is a scam. Stay away
2. November 2025
Bewertung ohne vorherige Einladung
Buyer Beware – Unprofessional, Unethical, and Misleading
*****RESPONSE TO COMPANY REPLY
Let’s be clear - when I called to request an end-of-lease clean, the quote provided over the phone was for a full end-of-lease clean. You cannot tell me that doesn’t include cleaning an in-built fridge - that’s a basic expectation in any proper bond clean.
What’s not mentioned in their response is that there were two cleaners, and one of them spent a considerable amount of time on the balcony calling the company to complain about the job rather than actually cleaning. After they left, I personally spent over two hours cleaning areas that were either ignored or left in an unacceptable state — cupboards, drawers, and surfaces that any reasonable cleaner would have covered in a bond clean.
They also left the air conditioner running when they departed - another sign of carelessness and lack of professionalism.
The worst part, however, was the constant phone calls throughout the day demanding extra money and threatening to pull the job if I didn’t agree. Shameful, to say the least.
And yes, I do consider my request for a partial refund of $250 more than reasonable, given the stress, inconvenience, and incompetence I experienced.
If anyone doubts my experience, I encourage you to read the other poor reviews - there’s a clear pattern here. This company draws you in with a competitive quote, then pressures you for more money once the job starts.
Do not be fooled. Avoid this company at all costs.
JoMo
Buyer Beware – Unprofessional, Unethical, and Misleading
BCIC’s end-of-lease cleaning is shockingly unprofessional. The apartment was completely vacant, yet the cleaners ignored essential areas like drawers, cupboards, and other key spaces, leaving them either untouched or cleaned to an unacceptable standard. During the scheduled booking, the team spent more time complaining on the phone from the balcony than actually cleaning, which feels like a deliberate tactic to pressure customers into paying extra — completely unethical.
I was badgered throughout the day to pay more money on top of the $510 already paid and threatened that the job would be discontinued if I didn’t comply. This is a scam; they lure you in with a quote and then try to squeeze more money out of you.
The refrigerator is a built-in feature, yet BCIC absurdly argued that it made the apartment “furnished.” Excluding cupboards and drawers from an end-of-lease clean is against standard industry practice, and their failure to deliver what was explicitly booked is a clear breach of service. The photos I provided clearly show multiple missed or poorly cleaned areas, and I personally spent over two hours re-cleaning myself — an outcome that is utterly unreasonable given the service I paid for.
When I raised my concerns, BCIC offered a $50 gift voucher - insulting, dismissive, and useless. I would never use their services again or recommend them to anyone. If you value your time, money, and sanity, buyer beware — avoid this company at all costs.
15. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Bcic
Dear John,
We appreciate you taking the time to share your feedback. We take all reviews seriously and would like to clarify the circumstances surrounding your booking to provide a balanced perspective.
On the day of service, our cleaning team observed that the property included two balconies, whereas the original quote covered cleaning for one balcony only. Additionally, the property had a built-in fridge, which, as stated in our quotation and terms, is not included in a standard bond clean unless specifically added as an extra service.
Both additional items were discussed with you prior to commencement, and our team offered to include them for a reasonable extra charge, which you declined, requesting that we proceed strictly as per the quoted scope.
It’s also important to note that the apartment was significantly larger than the standard size on which our estimates are based.
As outlined during booking, all quotes are estimated according to average property sizes and subject to adjustment if the actual conditions vary. Upon inspection, our supervisor explained that an additional six hours would be required to bring the property fully up to bond-clean standards, including detailed cleaning of drawers, cupboards, and the second balcony. This was also declined, and our team was instructed to continue within the originally approved time frame.
Despite these limitations, our cleaners completed all accessible areas within the quoted hours and did their utmost to deliver quality results. Nevertheless, to acknowledge your dissatisfaction, a goodwill refund of $65 was offered. Unfortunately, we were unable to accommodate your request for a $250 refund, as the service was completed substantially in accordance with the agreed scope and within the approved timeframe.
We always strive for transparency and fairness in our pricing and communication. While we regret that our service did not meet your personal expectations, we believe this explanation will help clarify that our team acted professionally, communicated transparently, and performed the job within the scope and timeframe authorized.
Kind regards,
BCIC Team
BCIC communication was superb Also they…
BCIC communication was superb Also they dealt with any problems that came up and successfully completed the job. They sent before and after photos which I find very professional. Thanks BCIC for your quick communication response, professionalism and for providing me photos of a job well done!!
14. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Bcic
Dear Hannah,
Thank you so much for your wonderful feedback!
We're absolutely delighted to hear that you were happy with our communication, professionalism, and the overall service. It’s great to know that the before and after photos were helpful—we include those to ensure full transparency and peace of mind for our customers, so we're glad you appreciated that extra step.
Thank you again for acknowledging our team’s efforts in handling any issues promptly and completing the job to your satisfaction. Your kind words truly mean a lot to us.
If you ever need our services again, we’d be more than happy to assist!
Kind regards,
Team BCIC
A very elaborate SCAM
A very elaborate SCAM. Did all my usual checks when booking companies online, paid $480 through their booking link for a bond clean. Was advised a cleaner would arrive at 8am.
I arrived at the property at 7:50am to let them in, I waited around until 9:30am and still no one showed up. I called the numerous numbers they have a dozen times all being left on hold and then hung up on.
It’s now 10:30am, I disputed the charge with my bank and told them I would be reporting them to the police and Australian Business Commission (since they have a .com.au website) and all of a sudden I’m bombarded with calls after being told that the cleaner has “magically shown up” however I was at the property and they weren’t there.
Only after being threatened did they return my phone calls.
No one show up, A HUGE PATHETIC SCAM AND COMPANY.
I’ve reported them in every way I can.
NEVER USE THEM.
17. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Bcic
Dear Shannon,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience with BCIC did not meet your expectations, and we sincerely regret any inconvenience this may have caused you. Your concerns are important to us, and we greatly appreciate the opportunity to review and address them.
After receiving your feedback, our team promptly contacted you to better understand the situation and review all details related to the service and charges. We are grateful that you gave us the opportunity to discuss the matter openly and to work towards a solution that was acceptable to you. We are pleased that you accepted the offered refund as a resolution to the concerns you raised. Every case we review helps us improve our internal processes and maintain fairness, transparency, and consistency across all customer interactions.
Please know that BCIC operates as a legitimate and fully compliant business under Australian regulations, and we continuously strive to maintain high service standards. However, we also understand that even with the best intentions, there is always room for improvement. Your honest feedback helps us identify those areas and make positive changes to ensure a better experience for all our customers moving forward.
We truly appreciate your patience, understanding, and cooperation throughout this process. Should you have any further questions, concerns, or suggestions, we warmly invite you to contact us directly at support@bcic.com.au
. We believe communication is the best way to resolve any issue promptly and ensure complete customer satisfaction.
Thank you once again for bringing this matter to our attention and for giving us the chance to make things right. Your feedback plays an important role in helping us grow and continue improving the quality of our services.
Kind regards,
Team BCIC
Happy with this company
Bond clean had some minor things missed but they rectified it for free and made the real estate agency happy, I was real pleased I didn't have to be the middle man and arrange the second cleaning after already giving back the keys. Awesome experience overall, very smooth, and no time wasted at all to arrange the services; they're not afraid to call you and sort everything out asap
24. September 2025
Bewertung ohne vorherige Einladung
Antwort von Bcic
Hi Serene,
Thank you so much for your lovely review.
We truly appreciate your understanding and patience regarding the minor items that were initially missed, and we're really glad we could sort everything out quickly and to your real estate agency’s satisfaction. It means a lot to us that you didn’t have to worry or get involved again after returning the keys — that's exactly the kind of smooth experience we aim to provide.
We’re also grateful for your kind words about our communication. We do our best to stay responsive and make things as easy as possible for our customers.
Thanks again for trusting us with your bond clean, and we wish you all the very best in your new home!
Kind regards,
Team BCIC
The worst cleaning service I've ever…
The worst cleaning service I've ever used – This company is a scam, the first cleaner said they were at the property and they'd wait for me to arrive, when I arrived they left and ignored all my calls. BCIC did nothing to resolve this issue except order me another cleaner for 2 days later which was the "earliest available".
The second cleaner did such a bad job that I've been refused all of my bond, and my landlord is visibly annoyed with me. I've attached images and videos to show just how bad it is. It's like the cleaner just wiped the floor with water and left.
13. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Bcic
Hello Brodey,
We’re truly sorry to hear about your experience and understand how frustrating this situation must have been for you. This is certainly not the level of service we aim to provide, and we’d like to investigate the matter further to understand exactly what went wrong.
To help us locate your booking and review the case in detail, could you please provide your job number, quote number, or the name under which the service was booked? Alternatively, you can reach us directly at support@bcic.com.au , and our team will prioritise your concern and work toward a suitable resolution.
We sincerely appreciate your patience and the opportunity to make things right.
Kind regards,
The BCIC Support Team
Great clean
Great clean, bond back in full. Would recommend and use in future.
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Bcic
Hi Gillian,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you were pleased with the quality of the clean and that you received your bond back in full — that's always our goal! Knowing that we were able to deliver a stress-free experience during your move means a lot to our team.
We truly appreciate your recommendation and are so glad to hear you'd consider using our services again in the future. It was a pleasure working with you, and we’d be more than happy to assist whenever you need us next.
Thanks again for choosing BCIC!
Kind regards,
Team BCIC
Would definitely use again
Company was quick to contact me and provide a quote, there was availability when I needed it and they were easy to communicate with.
23. September 2025
Bewertung ohne vorherige Einladung
Antwort von Bcic
Hi Casey,
Thank you so much for taking the time to share your experience with us!
We're glad to hear that our team was able to assist you quickly with a quote and schedule the service at a time that suited you. We pride ourselves on being responsive and easy to communicate with, so it's great to know that this was reflected in your experience.
If you ever need our services again in the future—whether it's bond cleaning, pest control, or carpet steam cleaning—we'd be more than happy to help.
Thanks again for choosing us, and we wish you all the best in your new place!
Kind regards,
Team BCIC
The team were lovely to talk with and…
The team were lovely to talk with and made everything super easy. They were efficient and hard working. We had a brilliant experience with them. Would definitely use them again!
27. September 2025
Bewertung ohne vorherige Einladung
Antwort von Bcic
Dear Jess,
Thank you so much for taking the time to leave such a thoughtful review!
We’re truly thrilled to hear that you had a brilliant experience with us. It's wonderful to know that our team made everything super easy and that you found them lovely to talk with — we pride ourselves not only on delivering a high standard of service but also on creating a positive and approachable environment for our customers from the very first interaction.
We’re especially pleased to hear your feedback on the team’s efficiency and strong work ethic. It's always our goal to go above and beyond to make the entire process as smooth and seamless as possible, and knowing this was reflected in your experience means a great deal to us.
Your kind words and recommendation mean a lot, and we’re so grateful for your trust in our services. We look forward to the opportunity to assist you again in the future and deliver the same level of care and quality.
Thanks once again for your support!
Kind regards,
Team BCIC
Arrived on time after phoning ahead
Arrived on time after phoning ahead. Wonderful end-of-lease cleaning job, very thorough, courteous and drama-free. No issues and bond refunded in full.
12. September 2025
Bewertung ohne vorherige Einladung
Antwort von Bcic
Hi Michael,
Thank you so much for your thoughtful review!
We’re really pleased to hear that you were happy with the end-of-lease cleaning service. It's great to know our team arrived on time, communicated clearly, and delivered a thorough and hassle-free experience. Ensuring a smooth process and helping our clients secure a full bond refund is exactly what we aim for.
Your kind words about our team's professionalism and attention to detail mean a lot to us, and we’ll be sure to pass your feedback on to the cleaners who attended your property.
Thank you again for choosing BCIC — we truly appreciate your support and look forward to assisting you again in the future!
Kind regards,
Team BCIC
This company is fantastic
This company is fantastic! Reasonably priced and excellent customer service.
Great quality cleaning service. My apartment was cleaned to a perfect standard which passed the outgoing inspection without any need to return. I received 100% of my bond back thanks to them.
I highly recommend BCIC!
20. September 2025
Bewertung ohne vorherige Einladung
Antwort von Bcic
Hi Matt,
Thank you so much for taking the time to share your experience — we truly appreciate your kind words!
We're absolutely delighted to hear that you found our service fantastic, reasonably priced, and backed by excellent customer support. It means a lot to us that our team was able to deliver the high-quality cleaning standards needed to ensure your apartment passed the outgoing inspection without any issues.
Helping our clients secure their full bond refund is one of our top priorities, and we’re so pleased we could contribute to that outcome for you. Your feedback not only motivates our team to continue delivering great results, but also reassures future clients of the quality they can expect when choosing BCIC.
Thank you again for your recommendation and support. If you ever need cleaning services in the future, we’d be more than happy to assist.
Kind regards,
Team BCIC
5 Stars
5 Stars, great cleaning service, bond fully returned. Helpful and supportive.
26. August 2025
Bewertung ohne vorherige Einladung
Antwort von Bcic
Dear Stevan,
Thank you so much for your 5-star review!
We’re thrilled to hear that you were happy with our cleaning service and that your full bond was returned — that’s exactly the outcome we aim to achieve for all of our customers. It’s also wonderful to know that you found our team to be helpful and supportive throughout the process.
Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. If you ever need cleaning services again in the future, we’d be more than happy to assist you.
Thanks again for choosing us and for your kind words!
Kind regards,
Team BCIC
polite and very hard working
The service was polite and very hard working. The room looks quite good, and I’m happy with the outcome for what I paid for. The only thing I would change is how details for the service are selected, I thought I was getting floor scrubbing but only found out that I wasn’t after the service was completed.
17. September 2025
Bewertung ohne vorherige Einladung
Antwort von Bcic
Hi Ned,
Thank you so much for your kind words and honest feedback!
We’re glad to hear you’re happy with the results and that our team’s hard work made a positive impression. That’s exactly the standard we strive for.
We appreciate your note about the floor scrubbing — your feedback helps us improve how we communicate service details during booking to ensure expectations are clear from the start.
Thanks again for choosing us, Ned. We look forward to the chance to assist you again and provide an even smoother experience next time.
Kind Regards,
Team BCIC
Communication was good
Communication was good.
There were a few simple things missed that should have been don but overall they did a good job
17. September 2025
Bewertung ohne vorherige Einladung
Antwort von Bcic
Dear Brianna,
Thank you so much for taking the time to share your feedback with us. We are truly pleased to know that you found our communication helpful and that, overall, you were satisfied with the service. Your kind words of recognition mean a great deal to our team.
At the same time, we sincerely apologize for the few details that were missed during your service. We completely understand how important attention to detail is, especially for a bond clean, and we are sorry that we fell short of expectations in this regard. Please be assured that we take your comments very seriously and will use them as an opportunity to review and strengthen our processes.
To better understand and address your concerns, may we kindly ask you to share your Job ID with us? This will help us look into your booking in more detail and ensure that your feedback is actioned appropriately. If you would also like to highlight any specific items that were missed, please feel free to reach out to us directly at support@bcic.com.au — we would be more than happy to review them and use the feedback to improve.
Thank you once again for choosing our services and for giving us the opportunity to improve. We truly value your trust and hope to be able to assist you again in the future with an even better experience.
Warm regards,
Team BCIC
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