Due to a medical issue, we were unable to use the product we purchased from beautyrest. This was an issue that was unknown to any party.. ourselves, our Dr and obviously Beautyrest. They kindly worked... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I chose the 7" BeautySleep full-size mattress in a box as the easiest alternative to replace a very old, high quality innerspring mattress, and, after sleeping on it for 2 weeks, I am totally satisf... Mehr ansehen
Delivery was flawless. However, this is my 5th BeautyRest Black Hybrid purchase, and ar $4800, my most expensive. This version does not feel as Plush as the others by a long shot. Feels far more fi... Mehr ansehen
Unternehmen hat geantwortet
Beautyrest should stop using RXO delivery to deliver their mattress. This company changed the delivery date 4 times. They are unaccountable and do not return calls that they committed on. All they do... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Beautyrest® has spent over 100 years innovating luxury sleep products designed for personalized comfort, motion separation, and individualized support. Its mattresses feature Pocketed Coil® Technology for durability, pressure relief, and reduced motion transfer, helping partners sleep soundly without disturbance. With a wide range of mattress types, firmness levels, and features, Beautyrest offers options for back, side, and stomach sleepers. Beautyrest products are made with premium materials, including CertiPUR-US® certified foams that are free from harmful chemicals and meet low-VOC indoor air quality standards. Select models include cooling fabrics, cool-to-touch covers, latex, memory foam, and high-density foams for enhanced comfort and temperature management. Customers can shop Beautyrest mattresses, pillows, and adjustable bases online or in-store. Benefits include White Glove Delivery, expert setup, old mattress removal, a 100-night in-home trial, hassle-free warranties, and free shipping and returns.
Kontaktinformationen
2451 Industry Ave, 30360, Doraville, Vereinigte Staaten
- 1-877-298-4955
- beautyrest.com
3,6
Akzeptabel
170 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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I have bought 5 pillows from Beautyrest…
I have bought 5 pillows from Beautyrest and love them all!!
19. Dezember 2025
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
I emailed customer support with no…
I emailed customer support with no answer on my ability to return the unused pillow. Do I now have an expensive pillow that I can’t use.
9. April 2026
Antwort von Beautyrest
Hi there, thank you for taking the time to review your Beautyrest Pillow. Your feedback is valuable to us. We are sorry to hear that you have not gotten a response to your inquiry about processing a return. If you are still within your 100-Night Sleep Trial, you will still have the ability to return your pillow. Please fill out our return form here: https://www.beautyrest.com/pages/returns. We'll be happy to begin the return process for you. That way, you can work toward getting a pillow more suited to your sleep needs and start to get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
Order took 9 weeks and still did not…
Order took 9 weeks and still did not arrive. Got a refund and had to find another mattress but we saved 800.oo
15. November 2025
Antwort von Beautyrest
Hi there, thank you for taking the time to review your experience. Your feedback is valuable to us. We are sorry to hear that you did not have a great experience. But we are happy to hear that you received your refund, and can now work toward getting a mattress suited to your sleep needs. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
Finally a good night sleep
8. Mai 2026
The foundation was well priced and…
The foundation was well priced and included delivery and set up.
16. Mai 2026
Love the pillow
Love the pillow. I’ve had so many but this one is a definite keeper. I’ve never slept so well. No more stuff neck on awakening. I’m going to order another one. I highly recommend. This pillow does not disappoint.
1. Mai 2026
Comfortable for the most part
Comfortable for the most part, but already has an indentation at the spot where I sleep. This is concerning for the long term.
9. Jänner 2026
Antwort von Beautyrest
Hi there, thanks for taking the time to reach out about your experience. Your feedback is very valuable to us. We are very sorry to hear that you have not received your items yet. We will have our team look into this, and we will reach out with an update as soon as possible. We thank you for your patience. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
I was suffering from constant Pain from the top of my head, to my feet.
I was suffering from constant, unforgiving neck pain and neuralia headaches. I had also been severely injured in an accident March 5, 2021. I spent 2 months in the hospital and Rehab. I still suffer from chronic back pain. I fell 3/28/2025 and caused compound fracture to my spine in Ts, As, and SI. Then Nov 24, 2025 I fell and fractured my left hip. I was in tears quite often. My Nephew took me to Roos to go and I laid on a Beautyrest adjustable bed that happened to have a Beautyrest pillow with perfect head and neck support. Game Changer. My neck hurts no where close to where it was. I went from a scale of 8-10 to 4 or so. And headaches? What headaches. Their customer service is top notch. Very respectful and helpful. Now, I am trying to save up for the Adjustable bed. When the salesman put b it on zero gravity I almost cried with joy. I am almost 67, but my body felt NO pain at that setting. Maybe I can play the lottery and win enough to buy one. Keeping my fingers crossed. It might take me 5 years to save up, but oh, how nice it will be to sleep in a bed pain free.
23. November 2025
I ordered a foundation which never got…
I ordered a foundation which never got delivered after waiting for 8 hours because it got damaged in transit. You reordered new one and again waited 5 hours and that one was damaged as well so it was never delivered either. Still do not have a foundation!
5. Februar 2026
Antwort von Beautyrest
Hi there, thanks for taking the time to reach out about your experience. Your feedback is very valuable to us. We are very sorry to hear that you did not receive your item. However, it looks like we were able to successfully process a refund for you. We apologize for the inconvenience, and we thank you for your patience. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
Professional
Very professional and friendly father and son team. They even took off their shoes. Everything went smoothly. I would highly recommend.
16. Mai 2026
I had a problem with mine and my issue was resolved. Not sure of the date so I will put todays date
I had a problem with mine and your company replaced it at no charge to me at all. Great warrantee and great customer service.
22. Mai 2026
Never again
The pillows that were sent to me were extremely flat and not what I was guaranteed to get. I did a return process which took a long time. They then sent me two new pillows that came in boxes and plastic bags. The first set that was sent to me was definitely somebody’s old pillows. Disgusting. The pillows that were sent the first time had to have been somebody’s return pillows and for that to get to another customer is unacceptable. Then the process was very difficult also purchased everything in mid march and still dealing with the hole situation
21. Mai 2026
Antwort von Beautyrest
Hi there, thank you for taking the time to review your Beautyrest Black Ice Memory Foam Pillows. Your feedback is valuable to us. We are sorry to hear about your experience with your Black Ice Memory Foam Pillows, but we are glad to see that we were able to resolve this for you and send you our Black Luxury Foam Pillows instead, which should help give you the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
Love the product
Love the product! Unfortunately delivery people dinged up our trim pretty bad and we had to have it fixed. Other than that, love the foundation and bed.
22. Mai 2026
Antwort von Beautyrest
Hi there, thank you for taking the time to review your Beautyrest mattress. Your feedback is valuable to us. We're sorry to hear about your experience with your delivery, but we are happy you were able to get it resolved. We are also happy to hear that our mattress is meeting your sleep needs and you are getting the wonderful nights of sleep that you deserve! If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
Never again!
I will never again do business with a company that does not stand behind its products or warranties.
My Mattress should have been replaced due to overbearing smells (for over a year!) and poor craftsmanship, yet all I got was excuses until I was finally given a hard NO, and couple of pillows as a constellation prize.
Regarding Beautyrest's reply: Been down that road. My letter to the company's president resulted in weeks of back and forth which went from pleasant to rude! Please note that the manufacturing defect was not the smell, it was how the layers simply started to separate, looking like a bad, lopsided layered cake, not to mention horrible sagging after just a year. Did the photo thing (as asked) proving that the sags were more than what is supposedly "normal", only to be told that they needed more pictures once the mattress was gone (and Beautyrest knew that!). I really didn't and don't appreciate that the company so quickly and easily just dismissed my problems with no resolution. This is my review and because of the way I was treated Beautyrest has to live with that. That is the last word on this matter!
19. Februar 2026
Antwort von Beautyrest
Hi there, thank you for taking the time to review your Beautyrest mattress. Your feedback is valuable to us. We are sorry to hear about your experience. Unfortunately, strong smells are not included in our warranty coverage, because they are not considered a manufacturing defect. We apologize for the inconvenience. If you feel your mattress has a manufacturing defect, such as sagging, divots, lumps, etc, please feel free to reach out to Beautyrest, and we would be happy to look into warranty claim options. If approved, you may qualify for a replacement mattress, which should give you the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
Never get any updates about my order
Never get any updates about my order. I ask first before the company email me. It has been 3 weeks my order is not processed yet.
9. Mai 2026
Antwort von Beautyrest
Hi there, thanks for taking the time to reach out about your experience. Your feedback is very valuable to us. We are very sorry to hear that you have not received your items yet. We will have our team look into this, and we will reach out with an update as soon as possible. We thank you for your patience. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
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