Due to a medical issue, we were unable to use the product we purchased from beautyrest. This was an issue that was unknown to any party.. ourselves, our Dr and obviously Beautyrest. They kindly worked... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I chose the 7" BeautySleep full-size mattress in a box as the easiest alternative to replace a very old, high quality innerspring mattress, and, after sleeping on it for 2 weeks, I am totally satisf... Mehr ansehen
Delivery was flawless. However, this is my 5th BeautyRest Black Hybrid purchase, and ar $4800, my most expensive. This version does not feel as Plush as the others by a long shot. Feels far more fi... Mehr ansehen
Unternehmen hat geantwortet
Beautyrest should stop using RXO delivery to deliver their mattress. This company changed the delivery date 4 times. They are unaccountable and do not return calls that they committed on. All they do... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Beautyrest® has spent over 100 years innovating luxury sleep products designed for personalized comfort, motion separation, and individualized support. Its mattresses feature Pocketed Coil® Technology for durability, pressure relief, and reduced motion transfer, helping partners sleep soundly without disturbance. With a wide range of mattress types, firmness levels, and features, Beautyrest offers options for back, side, and stomach sleepers. Beautyrest products are made with premium materials, including CertiPUR-US® certified foams that are free from harmful chemicals and meet low-VOC indoor air quality standards. Select models include cooling fabrics, cool-to-touch covers, latex, memory foam, and high-density foams for enhanced comfort and temperature management. Customers can shop Beautyrest mattresses, pillows, and adjustable bases online or in-store. Benefits include White Glove Delivery, expert setup, old mattress removal, a 100-night in-home trial, hassle-free warranties, and free shipping and returns.
Kontaktinformationen
2451 Industry Ave, 30360, Doraville, Vereinigte Staaten
- 1-877-298-4955
- beautyrest.com
3,6
Akzeptabel
170 Bewertungen
Bittet Kunden um Bewertungen
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Delivery time is atrocious
Delivery time is atrocious - waiting over a month for delivery is crazy. Perhaps don't send out a survey until after your product has been delivered. (which is still 20 days away)
22. Mai 2026
Antwort von Beautyrest
Hi there, thank you for taking the time to review your experience. Your feedback is valuable to us. We are sorry to hear that your experience has not been great. We encourage you to reach out to us directly with your concerns so that we can see what we can do to help you out and avoid this kind of shipping issue in the future. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
Cuál es el correo para la devolución
Cuál es el correo para la devolución? Dónde atiendan. Ya he cancelado con una persona y por correo y aún no devuelven el dinero. Tengo el cobro dos veces a mi tarjeta de crédito
14. Mai 2026
So far everything has been great
So far everything has been great. Absolutely great experience.
21. Mai 2026
I still don't have my mattress box
The day of the delivery I was told the unit was damaged it has been almost a week now and I still don't have my unit.
I was told it would take another 2 to 4 weeks to have another one delivered
21. Mai 2026
Antwort von Beautyrest
Hi there, thanks for taking the time to reach out about your experience. Your feedback is very valuable to us. We are very sorry to hear that you have not received your items yet. We will have our team look into this, and we will reach out with an update as soon as possible. We thank you for your patience. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
A smooth transaction worry free
A smooth transaction worry free. Customer service was helpful, knowledgeable and professional. The delivery people were courteous and accommodating.
16. Mai 2026
Regretful!
Regretful!
There’s zero cooling effect. And Re- comfort, nothing you can’t find in a cheaper mattress. Overpriced!
22. Mai 2026
Antwort von Beautyrest
Hi there, thank you for taking the time to review your Beautyrest mattress. Your feedback is valuable to us. We are sorry to hear that our mattress did not meet your sleep needs. If you are still within your sleep trial period, we encourage you to reach out to Beautyrest to begin the return process. That way, you can work toward getting a mattress more suited to your sleep needs. That should help give you the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
Warranty service was amazing and the…
Warranty service was amazing and the ladies who facilitated it were wonderful and efficient.
26. Februar 2026
Overall satisfied with the mattress
The bed is super comfortable at first but over time I realized it’s not as “plush” as I would have wanted. I still give the mattress 4 stars because I’m probably just being picky. Also, I’m sure the level 4 plush mattress would’ve been exactly what I wanted instead of the level 3, but I thought I spent enough $. Delivery went smoothly. The delivery people were in and out in no time.
22. Mai 2026
Excellent customer service
The mattress did not wear well. We're sure it was probably an anomaly, since Beautyrest replaced it. The store we bought our mattress from had closed. We notified Beautyrest and followed their directions. They delivered a new mattress and removed the old one.
2. März 2026
Kevin made it happen I’m a completely…
Kevin made it happen I’m a completely happy person he knew exactly what I was looking for and I’m relieved beyond life! Love beautyrest
15. April 2026
Comfort of bed
The buying process is good.
However, this is my 3rd new beutyrest in 3 months, cause I returned other 2 for comfort reasons.
I upgraded on this one to black series 3, double the price of the others.
To me not worth the price tag.
For a 4800 bed it should feel good right out if gate.
I don't buy that 30 to 60 day break in period.
This seems no better than a Walmart bed. Probably Will return as well, no more beutyrest beds for me!
I previously had a steam and foster, liked from day one, should have stuck with that brand.
7. Mai 2026
Antwort von Beautyrest
Hi there, thank you for taking the time to review your Beautyrest Mattress. Your feedback is valuable to us. We are sorry to hear that our mattress did not meet your sleep needs. We encourage you to reach out to Beautyrest directly to begin the return/exchange process. That way, you can work toward getting a mattress that is more suited to your sleep needs, which should help you get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
The mattress is not firm
The mattress is not firm, and it is sagging. I don’t think it is a great product/ Client service the warranty.
22. Mai 2026
Antwort von Beautyrest
Hi there, thank you for taking the time to review your Beautyrest Mattress. Your feedback is valuable to us. We are sorry to hear about your experience. If your mattress has developed a sag, it may have a manufacturing defect. If that is the case, we encourage you to reach out to Beautyrest to begin the warranty claim process. If approved, you may qualify for a replacement mattress, which should help give you the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
I purchased a beauty rest black through…
I purchased a beauty rest black through Rakuten. The day I made my purchase you were offering a substantial offer with them . When it came time for me to receive my 30% cash back offer through Rakuten you refused to acknowledge my purchase so I received nothing . I only purchased this because of the cash back offer. Now you dare to ask me how my purchase was . Why don’t you send me my cash back that you owe me then I’d be happy to provide you with a truthful review .
22. September 2025
Antwort von Beautyrest
Hi there, thank you for taking the time to review your mattress and your experience. Your feedback is valuable to us. We are sorry to hear about your experience. However, all cash back rewards for Rakuten must be processed by Rakuten directly. We apologize for the inconvenience. Due to our Beautyrest sleep trial, these orders sit in pending status for 90 days from purchase. For example, if you purchased a mattress on May 15th, you can expect to see the cash back hit your quarterly total on August 15th, as Rakuten pays out its cash back to members quarterly. We encourage you to reach out to Rakuten and escalate your concerns to avoid cash back issues in the future. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
very professional and extremely helpful. could not have done better.
Perfect customer service. professional and extremely helpful. Have always loved Beautyrest
22. Mai 2026
Great service
Great service, best bed i have every owned, worth every penny, best sleep I've had in a long time
22. Mai 2026
Terrible mattress I’m only 80 days in…
Terrible mattress I’m only 80 days in and I’m stuck with it since I returned the last beauty rest mattress that was sinking as well as this one is starting to sink and the company won’t let me exchange for another beauty rest mattress.
Save your money and go somewhere else I promise you will regret it.
They are not the old beauty rest mattress like back in the day
Read your reviews and do your homework
WASTE OF MONEY NOT WORTH IT!!!
20. Mai 2026
Antwort von Beautyrest
Hi there, thank you for taking the time to review your Beautyrest Mattress. Your feedback is valuable to us. We are sorry to hear about your experience. If your mattress has started to sink, it may have a manufacturing defect. If that is the case, we encourage you to reach out to Beautyrest to begin the warranty claim process. If approved, you may qualify for a replacement mattress, which should help give you the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
Ordering through beautyrest.com is awesome…
Ordering through beautyrest.com is awesome a lot easier than dealing with the stores and the customer service is too notch! Also the 100 night sleep trial is awesome too! I got the series 1 plush Queen size the mattress is beautiful
Unfortunately for me I think it was to firm for me, I am going to do more research, possibly try different ones in stores and then reorder through beautyrest.com. It would be nice if they had their own store to try all the mattresses they sell staffed with people who can help you find the right mattress for you.
7. April 2026
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