Opens at 9am on a Sunday but no mention anywhere that you can't buy anything until 10.30. I understand Sunday trading laws restrict trading to 6 hours but how about letting people know they can't buy... Mehr ansehen
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Das sagen Bewerter
My nan went to Bents last Wednesday and one of the workers called her a “Old-arse crone” and told her to go back to the retirement home (She doesn’t live in a retirement home) and then they took her e... Mehr ansehen
Used Tapas Restaurant for the first time as a surprise lunch for a friends birthday. Setting was very nice and quiet, staff pleasant and attentive. Service and food quality faultless. Everything was s... Mehr ansehen
Ordered baubles online and unfortunately however well there were wrapped and protected during delivery, one box came with broken baubles. I sent an email and Rachel was the one who replied, who very q... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Established in 1937, we’ve always remained focused on providing fantastic service in relaxing surroundings. Premium quality, home grown plants and expert garden advice remain at the core of our business, but through our creative and dynamic approach to everything we do, we are now regarded as one of the best and most innovative garden & home retailers in the country.
Kontaktinformationen
Warrington Road, WA3 5NT, Glazebury, Vereinigtes Königreich
- 01942 266300
- heretohelp@bents.co.uk
- bents.co.uk
3,5
Akzeptabel
5100 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Disappointed with food
Had a scone and drink so disappointed scone was dry neithermysf or husband only ate about half. Didn't really fancy much else not good choice of soup for us looked at other food but nothing appealed. Thought couldn't ho wrong with a scone but I was wrong
9. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Bents Garden and Home
Thank you for your feedback following your recent visit to our restaurant.
We are sorry for any disappointment caused with our menu on the day of your visit, we always aim to have a variety of hot and cold dishes each day and of course, where possible we will tailor dishes to suit personal tastes, so please ask our colleagues.
It is also disappointing to read that our scones were not to our high standards; they are such a popular item that we haven’t changed the recipe since they were introduced over 30 years ago. I am sorry and had we known on the day we would have been only too happy to have replaced them and shared your feedback with our bakers.
Please accept our sincere apologies and if you do have any feedback during any future visit, please ask for our Duty Manager so we may assist you immediately and in person.
Kind regards
M Bent
Lots of items were broken when arrived
26. Dezember 2023
Antwort von Bents Garden and Home
Thank you for your review on our Online Store.
It is so disappointing to read that your purchases did not arrive in a perfect condition; they should have been securely wrapped and I can only apologise.
Your feedback has been shared with the team to ensure they remain fully focused when packing products and we’ve also reminded our couriers to handle all packages with care.
Thank you for bringing this to our attention and I sincerely hope this will not deter you from using our Online Store again in the future.
Kind regards
M Bent
I was so disappointed I was really…
I was so disappointed I was really looking forward to receiving my order and then got a notification one item was sold out and then when the order arrived I was horrified to find 3 of the items were broken one of them quite badly so I will have to now return it
26. Dezember 2023
Antwort von Bents Garden and Home
Thank you for your feedback; it is very much appreciated.
We are so sorry for any disappointment you have been caused with your recent order and can only apologise for not only one item being out of stock, but also for some items not being in perfect condition; it appears they may have been broken in transit and we have shared your feedback asking our colleagues to ensure all items are securely packaged and our couriers to handle them with care.
I believe you have returned the items to store for a refund, however if this is not the case please contact us, (m.bent@bents.co.uk) so we may assist you.
Once again please accept our apologies and thank you for bringing this to our attention.
Kind regards
M Bent
Item arrived damaged
Item arrived damaged , not in transit because was small item delivered in excessively large packaging , had to make a trip to the tip to dispose of it !
Item is ornamental , had ribbon etc hanging off . no replacement available online so will have to keep and glue bits back on.
Very poor
26. Dezember 2023
Antwort von Bents Garden and Home
Thank you for your feedback.
We are so sorry that the item you ordered was not packaged securely; I believe our Online colleagues have been in touch asking for images, so please email them to me at m.bent@bents.co.uk and we will investigate further as this is certainly not the standard we expect and we will address your concerns with our colleagues.
Please accept our sincere apologies for the disappointment and inconvenience you have been caused and we look forward to hearing from you.
Kind regards
M Bent
Antwort von Bents Garden and Home
Thank you for letting us know about the high standard of service you received from our Online Store; we hope to be of assistance again in the future.
Kind regards
M Bent
I ordered two of same item only one…
I ordered two of same item only one came however I was notified. You shouldn't have taken payment for two. Also one of my items is broken so I will have to return. Very disappointed from a store which is usually A +++
26. Dezember 2023
Antwort von Bents Garden and Home
Thank you for your feedback on your experience of our Online Store.
We are so pleased that you have previously enjoyed visiting but am sorry on this occasion you were so disappointed that we were unable to fulfil your order.
Items do sell out very quickly during our One and Only Sale; we do take payment upon completion of placing an order as we believe we do have the stock, however occasionally there are some discrepancies and as soon as we are aware we process a refund.
I understand our Online colleagues have been in touch as we would like to investigate how one of your items arrived broken, so please email an image to me at m.bent@bents.co.uk so we can investigate.
Once again thank you and we look forward to hearing from you.
Kind regards
M Bent
Disappointing online order experience
Really disappointed to be one of first to order online in the Xmas sales; to then have half my order cancelled due to stock availability. Then upon receipt of my order - 4 items were broken; and 1 wasn’t received.
I was refunded but don’t have most of my order.
25. Dezember 2023
Antwort von Bents Garden and Home
Your feedback on our Online Store is very much appreciated so thank you for taking the time.
We can only apologise for any disappointment caused with not only being able to process your entire order but also that items were broken; this is not what we expect as we should have been focused on ensuring all your items were securely packaged and your feedback has been shared for future improvement.
I am so sorry and thank you once again for letting us know.
Kind regards
M Bent
Very very disappointed ordered Boxing…
Very very disappointed ordered Boxing Day on line
Got 6 e mails to say order on way and delivered Friday then last email on New Year’s Eve to say refund on it’s way
Not impressed !
26. Dezember 2023
Antwort von Bents Garden and Home
Thank you for your review and please accept our apologies for any disappointment caused.
Our One and Only Sale is very popular with many items being sold out very quickly, however we feel there may have been some errors with our system and for that we can only apologise; we will review our procedures and put measures in place to ensure we improve.
Your feedback is very much appreciate so thank you for taking the time and once again we are so sorry for the disappointment and inconvenience you have been caused.
Kind regards
M Bent
Wen me delivery arrived the deer was…
Wen me delivery arrived the deer was broken both antlers were broken of and both ears I was very disappointed
26. Dezember 2023
Antwort von Bents Garden and Home
Your feedback is very much appreciated and we are so sorry that your order did not arrive in the perfect condition it should have.
I understand our Online colleagues have been touch asking for further information so we can investigate how this happened, so if you could email us images (m.bent@bents.co.uk) we will look into this.
Thank you for bringing to our attention and we hope you will contact us.
Kind regards
M Bent
Poor delivery service
Poor delivery service - still not received all items
Received an apology and a refund, thank you
26. Dezember 2023
Antwort von Bents Garden and Home
Thank you for taking the time to leave a review.
Please accept our sincere apologies that we could not fulfil your order completely, we completely understand how frustrating and disappointing this must be and we are looking into how we can improve our ordering and stock systems.
I hope you are now in receipt of the rest of your order as I understand from our couriers that they have been left with a neighbour, however if this is not the case, please let us know (m.bent@bents.co.uk) so we can investigate further.
Kind regards
M Bent
NOT HAPPY
Not very happy the ornament I ordered was smashed - it was in the sale so I couldn’t be bothered sending it back - but not what I would expect from Bents
28. Dezember 2023
Antwort von Bents Garden and Home
Thank you for taking the time to leave a review.
We are so disappointed to read that your ornament did not arrive in perfect condition; I understand our Online Store have been in touch and if you would please email me an image (m.bent@bents.co.uk) we will investigate further; we appreciate it was a purchase made in our One and Only Sale, however we would still like to assist.
Thank you for bringing this to our attention and we look forward to hearing from you.
Kind regards
M Bent
My favourite garden centre
Beautiful Christmas decorations, amazing customer service, and fabulous food. Lovely afternoon spent with friends.
26. Dezember 2023
Antwort von Bents Garden and Home
Thank you for letting us know about the lovely afternoon you had with friends recently.
We are so pleased you received a high standard of customer service and we hope to see you again very soon.
Kind regards
M Bent
Easy to order and quickly delivered
26. Dezember 2023
Online ordering was so easy
Online ordering was so easy, delivery was excellent & the product is stunning. Love Bents, visiting the centre is an experience from the restaurants to the shops etc. love it!!
26. Dezember 2023
Antwort von Bents Garden and Home
Thank you for taking the time to let us know about the high standard of service you received from our Online Store; it’s also lovely to read you enjoy visiting and dining in our Restaurant.
Hope to see you soon.
Kind regards
M Bent
It’s the shop
26. Dezember 2023
Out of eleven items ordered and paid…
Out of eleven items ordered and paid for in the sale only two items were delivered. The rest of my order was unavailable and received a refund. Bit of a waste of time going online two days before the in store sale started.
However the two items I did receive was great value for money.
26. Dezember 2023
Visited whilst the sale was on
Visited whilst the sale was on. Everything was well organised and clearly priced, a genuine sale 50% off all Xmas decorations, tills well manned.
31. Dezember 2023
Antwort von Bents Garden and Home
Thank you for your feedback.
We are so pleased that you enjoyed your visit to our One and Only Sale and we hope to see you again very soon.
Kind regards
M Bent
Order status changed to refunded
Order status changed to refunded. No explanation as to why. Fortunately I managed to get to Bents (twice) last week (I live an hour away) and bought some Christmas flowers. The store is wonderful.
26. Dezember 2023
Antwort von Bents Garden and Home
Thank you for your feedback.
We are so sorry for any disappointment you were caused, initially by not being able to fulfil your order but by not receiving an explanation.
I have spoken with our Online Colleagues and it appears an email has been sent to you, however these can occasionally be misdirected to junk or spam folders, so it may have been in there.
Please accept our sincere apologies and thank you once again for getting in touch.
Kind regards
M Bent
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