Opens at 9am on a Sunday but no mention anywhere that you can't buy anything until 10.30. I understand Sunday trading laws restrict trading to 6 hours but how about letting people know they can't buy... Mehr ansehen
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Das sagen Bewerter
My nan went to Bents last Wednesday and one of the workers called her a “Old-arse crone” and told her to go back to the retirement home (She doesn’t live in a retirement home) and then they took her e... Mehr ansehen
Used Tapas Restaurant for the first time as a surprise lunch for a friends birthday. Setting was very nice and quiet, staff pleasant and attentive. Service and food quality faultless. Everything was s... Mehr ansehen
Ordered baubles online and unfortunately however well there were wrapped and protected during delivery, one box came with broken baubles. I sent an email and Rachel was the one who replied, who very q... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Established in 1937, we’ve always remained focused on providing fantastic service in relaxing surroundings. Premium quality, home grown plants and expert garden advice remain at the core of our business, but through our creative and dynamic approach to everything we do, we are now regarded as one of the best and most innovative garden & home retailers in the country.
Kontaktinformationen
Warrington Road, WA3 5NT, Glazebury, Vereinigtes Königreich
- 01942 266300
- heretohelp@bents.co.uk
- bents.co.uk
3,5
Akzeptabel
5100 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
DEYONGS Fox and Deer throw
Ordered the DEYONGS Fox and Deer navy throw (140 x 180cm) as we wanted a second one for a room; had bought one previously from another store. Fabulous price and quick delivery.
12. Februar 2024
Great place to browse and shop
It’s always a pleasure the staff are always helpful and they have brilliant gift ideas on sale
12. Februar 2024
You cancelled the event without…
You cancelled the event without informing us, the first I knew is when I received a refund 😡
11. Februar 2024
Antwort von Bents Garden and Home
Thank you for your review.
We’re so sorry that we had to cancel the Hair of the Dog Scavenger Hunt at the weekend at such short notice; this was due to circumstances beyond our control.
We did notify all those who were due to attend and so I have checked with the Events Team and unfortunately the email address we had for you was incorrect so we were unable to personally notify you.
Please accept our sincere apologies for any disappointment and inconvenience you have been caused and if you would like to discuss further please email me your contact details to mbent@bents.co.uk.
Kind regards
M Bent
An example of exemplary Customer Service.
Re my recent Online Order#122373.
There was an item missing from the delivery of goods
ordered.
One phone call, immediately answered by a real person, followed by a prompt exchange of explanatory emails, resulted with the missing goods being delivered the following day.
Excellent Service, smiles all round !!!
9. Februar 2024
Antwort von Bents Garden and Home
Thank you for taking the time to leave a review following your visit to our Online Store.
I am pleased to hear that you received a high standard of service from my colleague and if you do remember a name, please let me know (m.bent@bents.co.uk) so we can personally thank and recognise them through our internal colleague recognition scheme.
Kind regards
M Bent
I booked the valentine afternoon tea as…it’s a very pleasant way to spend an afternoon
I booked the valentine afternoon tea as this date is also my husband’s birthday. We had a very relaxing afternoon. More than enough food, excellent service and a very good entertainer.
9. Februar 2024
Antwort von Bents Garden and Home
First of all please pass our birthday wishes onto your husband; we’re so pleased you chose to celebrate with our Valentine’s Afternoon Tea.
It is lovely to hear that you had an enjoyable afternoon, so thank you for letting us know.
Kind regards
M Bent
great service
great service, staff very friendly & helpful when we needed to change something that arrived incorrectly.
13. Februar 2024
Antwort von Bents Garden and Home
Thank you for letting us know about the great service you received from our Online Store.
I’ll share your feedback with my colleagues and hope that you will consider us for future purchases.
Kind regards
M Bent
Love browsing at Bents
Love browsing at Bents, never leave empty handed, whether for the garden or the home or treating myself to something new for the wardrobe,
Staff are also very knowledgeable and give important info about the products.
3. Februar 2024
Antwort von Bents Garden and Home
Thank you for taking the time to leave a review on your visits to our store.
It’s lovely to hear you enjoy everything we have to offer and your lovely words for our colleagues is very much appreciated and I will share them.
We hope you will continue to enjoy visiting and look forward to seeing you again soon.
Kind regards
M Bent
Excellent 👍🏼
Lovely , helpful friendly staff and we all loved the doggy trail and treats after at the pet cafe! Would definitely recommend and have been doing 🙂
31. Jänner 2024
Antwort von Bents Garden and Home
We are so pleased to read that you and your four-legged friends enjoy visiting, so thank you for letting us know and for your recommendation!
Hope to see you all again very soon.
Kind regards
M Bent
Excellent service
Excellent service
Quality items
Good prices.
Very satisfied with the overall service provided
31. Jänner 2024
Antwort von Bents Garden and Home
Thank you for your feedback on our Online Store.
It is lovely to hear you received excellent service and you’re pleased with your purchases and we hope you will visit again in the future.
Kind regards
M Bent
Lovely dog bed very pleased with it
Lovely dog bed very pleased with it. Good value for money.
28. Jänner 2024
Prompt delivery and well packed
Prompt delivery and well packed, great reduction in product bought , it was 6 pounds cheaper than a leading online store
26. Jänner 2024
Antwort von Bents Garden and Home
Thank you for letting us know about the high standard of service you received from our Online Store; it is also lovely to hear that you found our products to be competitive.
We hope you will return in the future.
Kind regards
M Bent
Deer and fox throw
I bought a beautiful woodland themed throw with deer and foxes on it. Well priced. It is lovely and soft and very good quality. Feels quite luxurious. Feels and looks much more expensive than the amount I paid for it.Delivery was quick. Very effecient service.
26. Jänner 2024
Antwort von Bents Garden and Home
Thank you for your feedback on our Online Store.
It is great to hear you are so pleased with your woodland themed throw and the service you received and we hope you will consider us for future purchases.
Kind regards
M Bent
Bents customer care service.
As can be seen by Bents reply they contacted me directly and fully rectified both situations mentioned in this review. Consequently it would be unfair to base my review on these two isolated incidents. Staff have been spoken to and it has been fully explained regarding the dangers of the hot milk. I am sure neither incident would reoccur.
This review takes in two recent experiences. Number one and the most dangerous. Myself, wife, daughter and grand child went to the main restaurant. Three coffees cake and baby chino were ordered. The baby chino on arrival at our table was giving off steam! I tested it and it was scalding. I returned to the counter with the drink and the woman on the till was a bit taken aback. However the woman who had made up the drink stated and this is a quote "it is a baby chino"! I had to request cold milk be added and pointed out my grandson could have been scalded. This made no impression on the woman. This happened before Christmas. We left and I did not pursue the matter further although I was and remain very annoyed. Number two today I attended at the dog friendly cafe. I waited my turn with my two dogs in a small queue. Once at the till which was pre 10 o'clock I was informed there was no sausage or bacon left. I enquired could some be brought from one of the other cafes to be told no the dog friendly cafe had been hammered earlier and was now sold out! I could have a tea cake, not much use to my dogs. Come on Bents customer service is slipping. There is a butchers department and other kitchens how hard would it have been to get more hot food delivered to that
23. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Bents Garden and Home
Thank you for taking the time to leave a review.
We are so sorry to read of your experiences, it is not the service standards we expect and want to deliver, so we would very much like to speak with you to personally apologise and would be grateful if you would please email me a contact number to m.bent@bents.co.uk so we can call you back.
However, in the meantime I can only apologise that you did not receive the high standard of service that we expect and your feedback has been very much appreciated and taken on-board; we will be re-training and re-briefing our colleagues, not only on our service standards but also our guidelines for preparing coffees.
Once again thank you for bringing this to our attention and I sincerely hope you will get in touch.
Kind regards
M Bent
Enjoyed our visit yesterday
Enjoyed our visit yesterday. Must thank Kieran in the restaurant. My friend and I got confused with our order and he was so patient and welcoming. A credit to your business.
20. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Bents Garden and Home
Thank you for letting us know you enjoyed your recent visit to our Restaurant and that you received great service from our colleague.
We will share your kind words with him and ensure he is recognised through our internal colleague recognition scheme.
Hope we may welcome you back again very soon.
Kind regards
M Bent
Beware Bents online store
Beware Bents online store. I bought 2 Henry Bell bird feeders as they had them instock. 4 days later when I am expecting delivery I receive an email saying we don't have the stock, unbelievable. Is it your customer serivices that is ultra slow or your computer system needs replacing. Extremely disappointed. VERY POOR ALL ROUND.
18. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Bents Garden and Home
Thank you for your review on our Online Store.
We can only apologise for any disappointment and inconvenience you were caused; I understand our Online Team have been in touch to apologise and explain that there was a discrepancy in our stock system and as such our team were looking for the items for your order when in fact we had none in stock.
I am sorry that it took us so long to communicate this to you, but we did so as soon as it became apparent that we did not have the bird feeders in stock.
Constructive feedback is very important to us as it does allow us improve and we are looking into measures to avoid this happening again.
Once again we are so sorry and if we can be of any further assistance, please do not hesitate to get in touch.
Kind regards
M Bent
excellent service and product
Very easy purchase no fuss quick and easy to buy. Delivery was quick and on time also with good delivery updates.
The Christmas tree I purchase is absolutely gorgeous.
26. Dezember 2023
Antwort von Bents Garden and Home
Thank you for leaving a review on your experience of our Online Store.
We are so pleased to read that you received a high standard of service and that you are pleased with your Christmas Tree.
Hope you will visit again in the future.
Kind regards
M Bent
Great staff and excellent place to visit
A great place to visit and shop, as we do on many occasions. We have always found all the staff to be friendly and helpful, and after our visit today, we wanted to say a particular thank you to an employee, Sam Dunn, who we felt went 'above and beyond' with excellent customer service in sorting out price adjustments on recent purchases. We very much appreciated the time she gave us on a very busy shopping day.
14. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Bents Garden and Home
We are delighted you enjoy visiting and your feedback on our colleagues is very much appreciated and will be shared with them.
Thank you also for letting us know about the great service you received from our colleague, Sam; we always feel very proud to hear that our colleagues go above and beyond and I will ensure your kind words are passed onto her and that she is recognised through our internal colleague recognition scheme.
We hope you will continue to enjoy visiting and thank you for sharing your experience with us.
Kind regards
M Bent
Shop is great
Well my husband and I came to have a good look round shop yesterday. Very good sales on which was brilliant.
So went to restaurant to get something to eat. We all decided on soup of the day. Which we all thought it was very good. I did ask the lady who served us was it any way spicy or peppered as cant eat anything like that. Lady said would you like to try some I said would that be okay. She gave me a dish to try it. Which was fine.with the bread too. We decided to get a custard slice which was very nice but I had 2 spoons of it then I saw as I thought was ant🐜. It put me off so I decided to take it back to lady were cakes where. She said oh looks like a fruit fly. I asked can I take another piece please she said do you want something else. I said no just custard slice which I thought was nice apart from either ant or fruit fly either way I wasn't going to eat something that's been walking over my food.
This is second time I have complained about my food. Which isn't very good.
You can ask lady on cake counter was this right. Don't know her name but around 1pm to 2.30pm
Let's hope next time it will be right and I won't have to complain again. Mrs S. Field .
10. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Bents Garden and Home
Thank you for taking the time to leave a review following your recent visit.
I am delighted to read that you and your husband enjoyed browsing our One and Only Sale and thank you for choosing to dine with us too.
Thank you for letting us know about the high standard of service you received from our colleague, it is lovely to read that she was helpful when selecting your meal, however I can only apologise for any disappointment caused with your home-baked Custard Slice.
We adhere to strict hygiene guidelines and so I have asked our dining team to look into improvements to avoid this happening again, so thank you for bringing this to our attention and we hope that you enjoyed your Custard Slice.
Kind regards
M Bent
The solar lights I ordered brighten up…
The solar lights I ordered brighten up my outdoor space beautifully, and the secured delivery was a bonus. I've recommended this store to my friends for sure.
7. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Bents Garden and Home
Thank you for such a lovely review on our Online Store.
It is lovely to hear that you are pleased with your solar lights and the high standard of service you received.
We hope you will return in the future and thank you for your recommendation.
Kind regards
M Bent
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