Bents Garden and Home Bewertungen 

Ordered arbour, other companies quoted 30 day wait, Bents had it at store click and collect within 48 hours .staff on click and collect were extremely polite and helpful.
The order and delivery was flawless with excellent service from the delivery guys.

Had a bacon sandwich for breakfast. Lots of bacon and coffee was good.
If you are a person on your own or a couple it can be very frustrating queuing for ages to then find yourself behind someone with a shipping order for drinks and breakfasts for 8 people, all different. It would be good if Bents could have an express counter for people on their own or couples.

Avoid the English breakfast. I had it yesterday and have paid a heavy price since.

'Undercooked' sausages and the sorriest limp tinned mushrooms you have ever seen. The poached egg was 'pre-poached', arrived cold with a yolk like a yellow snooker ball. Cuttlery was communal and covered in dried and crusted food.

This was an awful breakfast. Party of 5 all agreed.

Store was nice and coffee was hot, otherwise.

Really liked going to Bents prior to this visit. However this time the wait for hot drinks was far too long in my view. We changed tills but still had a long wait which would have been problematic if we had hot food. Very disappointed

Placed an order on 30 Nov, received confirmation email etc stating 3-5 days delivery. Having not received my order I rang Bents on 10th December. Apparently my item was out of stock….with all the tec available how can you sell something that you don’t have and why not contact me instantly? They said they’d sent an email but I’d not received one not even in spam…why not call at the first opportunity or just refund my money rather than keeping my money and doing nothing or better still have descent tec so you can’t sell something which you do not have? That item, which was widely available at the time of order, is now out of stock everywhere…. so thank you very much!

I visited the cafe last weekend and bought food that was in the main nice, but the single lemon meringue cake that was over £6 was so burnt on the bottom it was black. I sent an email as the cafe was extremely busy. I offered to send a receipt and photo but to my disappointment they have not even bothered to respond.

There are two areas to eat 1) a street food scene 2) a self service cafeteria where the big breakfast is big, well cooked and presented but expensive at £16. In the cafeteria, the system of a) finding a table b) queuing to order and pay for food and drinks is poor. Taking 10 minutes to serve one customer at the front of numerous long queues with a frappe latte whilst time gets bearer and nearer to the end of breakfast service, is not good. Tea served far from hot in a pot whilst you wait 15 minutes for the food to arrive at your table is not good. By the time it has arrived, your tea pot is empty. The arrangements for ordering / paying for food are unclear and SLOOOOOW. The staff are pleasant. Travelling for 75 minutes ti get to the wonderland which is Christmas at Bents, is nowhere near as charming as it once was. Toilets very good....long queues of course for Ladies.

i brought the Iridescent Reindeer family, very disappointed with the Reindeer very poor. not worth the money!

Please avoid Bents main dining area if you have an allergy. I visited yesterday and I have a severe allergy and carry epi-pens. I asked a member of staff if the soup has the allergen in and he then asked another two staff members who said no the allergen was not in the dish and it is fine for me to eat. I felt like the staff were very vague and not taking my allergy serious so I saw a chef had come out of the kitchen and asked again to be sure. The chef said it is fine and doesn’t contain the allergen. For some reason I still felt anxious that they hadn’t actually checked and just kept telling me it’s fine. When I got to the till I asked if I could speak to the manager to double check if the food was ok to eat. The manager then checked and the food DID contain the allergen and I couldn’t have it. This is so so dangerous for a place as large and busy as Bents to not take allergy’s serious as this could have been a different story, if I had listened to the first THREE staff members that said it was fine. People should not be given incorrect allergen information and I so glad for some reason I asked the manager to check again.

Went this afternoon with my elderly mother to have some tea and cake plus to do some shopping. Queued at Caffe nel verde and was served by an extremely surly, uninterested, resentful young woman whose face looked incapable of cracking a smile. I ordered a scone and asked if the butter could be replaced with an extra jam instead. She mumbled sourly that this would cost extra as the ‘butter is free’. Her response to my questioning this was to simply ignore me and move to the next customer. Needless to say that I returned the tray of food and drink and walked out.

Bents need to ensure that staff like this are kept as far away from customers as possible. She is simply uninterested and incapable of providing even the basic expectations of customer service! A truly awful customer service representative!

Food very poor and expensive it's a garden centre for the rich very expensive

Took our granddaughter for the Halloween crafting. Not available so was advised to do garden fairy. Supposed to start at 10 o’clock. Not ready. No chairs for the children just a table. Totally disorganised. Then a manager came along lots of people waiting to say they don’t normally do chairs for children . I said lots of these children are so small they can’t reach the table. Don’t bother sending emails to customers when you just disappoint them. Expected a lot better from Bents

There are so many fantastic things to say about this store. Good food and an out of this world grotto style huge Xmas display. They make you feel like you are part of the Bents family. I was served by Abbie on till 52 yesterday who was brilliant and so friendly. Seriously folks, go and see their Xmas display before it gets crammed in November. Pic opportunities for the kids, a little outdoor mini Xmas market and the rest of the store is awesome too. Well done to you all. My favourite shopping experience.

Just paid £10.99 for a ham sandwich. Very disappointed. Visit regularly and have always had a good experience in the past. But this time the size of sandwich has shrunk, the bread could have been fresher, not much ham. The salad garnish was just a few rocket leaves no onions or tomatoes as there used to be. Decided to have a cake. The carrot cake was burnt but the frosting covered it. Waited ages to pay. Definitely not up to bent’s usual standard. Will lunch elsewhere.

I am a regular customer at Bents I go at least once a fortnight. I know the Cafe is expensive but I always enjoy my visit so don't mind paying extra. This week I had a Prawn sandwich. The price was
£12.99. If I wanted it on granary bread it would cost another £2. £2 extra for two slices of granary bread instead of white or brown bread? The prawns were the cheapest quality you can get, small and hard a bit like supermarket value ones, the dressing was very watery. I then had a carrot cake which looked delicious but was dry and tasteless. This is the first time I have ever complained about Bents Cafe. The staff are lovely so its not them I am complaining about I would give them 5 stars.

Had an absolutely brilliant experience with this company and fully restored my faith in online shopping. Bents Garden and home, clearly go the extra mile and really believe in looking after the customer. I purchased a toy lawnmower for my son online, and it arrived so swiftly and was really reasonably priced. I had an issue with the product itself which was nothing to do with Bents but the customer service I received was outstanding. Nothing was too much trouble in arranging me a replacement and Willcame back everytime with a fast response and resolve. Great reasonably priced company with a magnificent ethos in customer care. They will certainly be getting all of my Christmas shopping custom this year. Thanks again Will.

No vegan options for hot lunchtime menu, allergens not displayed on all signs, no cutlery and having to wait for cold food. Waiting staff were very good when brought up the issues and received a refund, I’ll probably avoid this place in future, very poor effort from the chefs.

Had issues with solar globe lights, the response was very quick after sending the original email. The problem was resolved within 2 days, thanks Will

Booked an afternoon tea with Bents, have been previously and it was lovely sat in the pods overlooking the pond.
This time we we sat right in the middle of the food hall overlooking the water features, with everyone going past, not very private, the lady serving was on her own and had about five table to serve so the service was not good. We had pre-ordered sandwiches with no butter or fish and when they arrived they were very poor quality and they had both butter and fish on both had been stated on booking as being intolerances, when questioned this with the Lady serving just got told that they had been premade and that was that, we could not have any new ones, so I asked for our money back, the Manager came who looked about 12 and said that this was why they asked the question, so I said why ask if you take no notice. What is this was a allergy request, he did not answer me and he did not change the sandwiches my partner did not eat any for the reason that the intolerances were not adhered to, we finished are disappointing afternoon tea and I will never return. the tables were dirty and all underneath was covered in dust and bits from previous customers, we had screaming children just beside us in the cafe and the whole experience was a overpriced joke.

We took my 82 year old mum for a birthday visit. We Went to the cafe 1st & it cost £38 for 3 sandwiches & 3 hot drinks & they weren't wonderful. Absolutely disgusting price for what you got. Service was very slow & the cafe was just absolute chaos. Unhelpful staff & dirty tables. Such a disappointment. We don't think we will be returning. Over priced & over rated.