Opens at 9am on a Sunday but no mention anywhere that you can't buy anything until 10.30. I understand Sunday trading laws restrict trading to 6 hours but how about letting people know they can't buy... Mehr ansehen
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Das sagen Bewerter
My nan went to Bents last Wednesday and one of the workers called her a “Old-arse crone” and told her to go back to the retirement home (She doesn’t live in a retirement home) and then they took her e... Mehr ansehen
Used Tapas Restaurant for the first time as a surprise lunch for a friends birthday. Setting was very nice and quiet, staff pleasant and attentive. Service and food quality faultless. Everything was s... Mehr ansehen
Ordered baubles online and unfortunately however well there were wrapped and protected during delivery, one box came with broken baubles. I sent an email and Rachel was the one who replied, who very q... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Established in 1937, we’ve always remained focused on providing fantastic service in relaxing surroundings. Premium quality, home grown plants and expert garden advice remain at the core of our business, but through our creative and dynamic approach to everything we do, we are now regarded as one of the best and most innovative garden & home retailers in the country.
Kontaktinformationen
Warrington Road, WA3 5NT, Glazebury, Vereinigtes Königreich
- 01942 266300
- heretohelp@bents.co.uk
- bents.co.uk
3,5
Akzeptabel
5100 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
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I'd recommend this company
I was kept in touch with what was happening from the minute the furniture's journey stated and the men who delivered the table and chairs were very helpful.
8. April 2024
Antwort von Bents Garden and Home
Thank you for taking the time to leave a review on our Online Store.
We are so pleased to hear you received a high standard of service, so thank you for letting us know and for your recommendation and we hope you will visit us again in the future.
Kind regards
Daughter's birthday and she was upset
Garden Centre lovely. Mini golf man excellent. Our first time on 13th April. The restaurant was a bit confusing. We went to hot food was going to have jackets. Saw they were dried up under the hot plate and I decided to queue for soup. Soup was way too spicy and burnt my throat. I couldn't eat it. My daughter went for the special, Macaroni cheese. The lady serving was very rude to her and didn't know about the special. Came round the front and asked her to point it out, which she did. Her attitude was not good. My daughter ordered sausage meal for her son and that was another fiasco. She made her feel like an idiot on her birthday. She was told to order at the till. I felt that as your charges were a third more than other garden centres the food would match it. It didn't. By the time she got to the table she was upset. Not really what you want on a trip out. So summary, great garden centre, lovely for the kids, but restaurant needs work.
13. April 2024
Bewertung ohne vorherige Einladung
Antwort von Bents Garden and Home
Thank you for leaving a review on your recent visit.
We are so pleased you enjoyed the Store and our Jurassic Cove Adventure Golf which is now a firm favourite here at bents, however I can only apologise for such a disappointing experience in our Restaurant, especially as it was a birthday treat.
Constructive feedback is very important to us and so your concerns have been addressed with our dining colleagues as they should have provided a high standard of service, however so we may personally apologise, would it be possible to take a contact number m.bent@bents.co.uk.
Please pass our birthday wishes onto your daughter and we hope you will get in touch.
Kind regards
The little fountain came very quickly
The little fountain came very quickly. It was easy to assemble and it works great.
7. April 2024
Antwort von Bents Garden and Home
It is lovely to hear that you received a high standard of service from our Online Store and that you are pleased with your fountain.
Thank you for letting us know and look forward to being of assistance again in the future.
Kind regards
M Bent
I placed an order for a gift card for a…
I placed an order for a gift card for a friends birthday, on Wednesday 3rd April thinking it would arrive by Saturday the 6th April, it did not arrive until Monday the 8th. Please state how long it takes to send, I assumed it would be sent out immediately, my mistake.
Thank you for your response, I had unintentionally chosen 2nd class, just checked back, my mistake I do apologise.
Kind Regards
4. April 2024
Antwort von Bents Garden and Home
Thank you for taking the time to leave a review on our Online Store and for choosing bents for your gift.
I understand from our Online Team that we posted your gift card using the postage payment method chosen upon check-out, which I believe was second class, the day after your order was placed as our collection deadline had passed.
Unfortunately once it is in the Royal Mail’s system we have no control over their delivery schedule, so we can only apologise for any disappointment and inconvenience you have been caused.
Once again thank you for your feedback, it is very much appreciated and we sincerely hope this will not deter you from visiting our Online Store again in the future.
Kind regards
M Bent
Very slow to send out the gift card…
Very slow to send out the gift card purchased online.
4. April 2024
Antwort von Bents Garden and Home
Thank you for your feedback on your experience of our Online Store.
Our gift cards are sent by Royal Mail 1st Class Recorded Delivery service either on the day of purchase or on the next postal collection, particularly if the collection deadline has passed, so we can only apologise for any disappointment and inconvenience you were caused by the delay.
We hope the recipient enjoys their gift card and that this incident will not deter you from visiting in the future and thank you for bringing this to our attention.
Kind regards
M Bent
Delivery error at source …
Courier was given wrong delivery address details which caused a delay in the items being released to me until the error had been verified. The delivery guys were very friendly and placed items in requested area without any issue once it had been resolved. Haven’t opened furniture yet to see how it looks so can’t say how that compares to website details yet.
2. April 2024
Antwort von Bents Garden and Home
Thank you for taking the time to leave a review on our Online Store.
After speaking with the Online Team it appears there was an error when our couriers were processing your details so I can only offer you our sincere apologies for any inconvenience you were caused by the delay in delivering your furniture.
We have shared your feedback and asked them to ensure they are fully focused in future.
Once again we are so sorry but hope you enjoy your furniture and that this incident will not deter you from visiting our Online Store again in the future.
Kind regards
M Bent
The lights were the right price
The lights were the right price, and despatched and received in record time. Very efficient. Thank you.
3. April 2024
Antwort von Bents Garden and Home
We are so pleased to hear that you received a high standard of service from our Online Store and you are pleased with your purchase.
We hope you will visit our Store again in the future.
Kind regards
M Bent
Great products
2. April 2024
Bought the Afternoon Tea voucher as a Gift
I was looking at purchasing an Afternoon Tea Experience as a gift.
After reading the reviews I got the Afternoon Tea for Two voucher. It arrived promptly and promises to be a very handy gift. I am now thinking of buying another for a family member. Many thanks. Your admin is smashing.
2. April 2024
Antwort von Bents Garden and Home
Thank you for choosing an Afternoon Tea experience as a gift; they are a lovely treat and we hope the recipient has an enjoyable afternoon.
We are so pleased to read that you received a high standard of service and will share your feedback with the team.
Look forward to being of assistance again soon.
Kind regards
M Bent
Excellent purchase experience
Excellent purchase experience. Plants arrived on time and in very good condition. Many thanks to Bents
2. April 2024
Antwort von Bents Garden and Home
Thank you for taking the time to leave a review on your experience of our Online Store.
We are so pleased that you received a high standard of service and that your plants arrived safely and on time.
We hope you will consider bents for future purchases and we look forward to being of assistance.
Kind regards
M Bent
Being disabled is always very difficult…
Being disabled is always very difficult to go anywhere without help. From the first moment of entering Bents accompanied by a very elderly gentleman of nearly 94, we could not have wished for better help and service. Wheelchairs at the ready and waiting with our name on, we made our way to the restaurant. A reserved card allowed us to go and choose something delicious to eat ensuring we could return to the table of our choice. The staff serving the food and drinks, never once allowed me to carry a single item, they were simply wonderful. Squadron Leader Roy Handley and I, sincerely are deeply grateful to everyone that ensured we had a superb time, at what is a truly fantastic garden centre.
5. März 2024
Bewertung ohne vorherige Einladung
Antwort von Bents Garden and Home
Thank you for such lovely feedback on your recent visit.
I am so pleased to read that our colleagues provided a high standard of service, were warm and welcoming and went above and beyond to ensure you all had an enjoyable experience.
I will share your feedback and kind words and we hope that we may welcome you back again very soon.
Kind regards
M Bent
Fantastic tapas experience !yesterday evening with my…
I visited yesterday evening with my daughter and decided to try the tapas for a change .
What a delight!
The food was excellent and matched by the service!
It was a pleasure to meet the chef who brought the food - his enthusiasm for his work shone through and made the meal all the more enjoyable!
Well done!
5. April 2024
Bewertung ohne vorherige Einladung
Antwort von Bents Garden and Home
Thank you for your feedback on your recent visit to our Tapas Bar.
We are so pleased to read that our Chef and the service you received made your experience all that more enjoyable and if you do remember any names, please let me know (m.bent@bents.co.uk) so that they can be personally thanked and recognised through our internal Colleague Recognition Scheme.
Once again thank you and hope you will both return again in the future.
Kind regards
M Bent
Good company - will use again
Prompt delivery of my order. The items I ordered are as described. Will definitely buy again from Bents.
28. März 2024
Antwort von Bents Garden and Home
Thank you for taking the time to leave a review on our Online Store.
It is lovely to hear you received a high standard of service and that you will consider our Store again in the future.
Hope to be of assistance again soon.
Kind regards
M Bent
Excellent customer service
This was my first order with Bents online. I had a couple of problems due to damage in transit, caused by rough handling of the packages. However, the reponse from the Bents customer service people in resolving the issues was first class. I would have no hesitation in buying again from Bents.
26. März 2024
Antwort von Bents Garden and Home
First of all thank you for choosing to visit our Online Store and thank you for taking the time to leave a review on your experience.
I am pleased to read that our colleagues were able to assist you and provide a high standard of service, however it is disappointing to read that your items were damaged in transit.
Your feedback has been shared so that we may improve and we hope to be of assistance again in the future.
Kind regards
M Bent
Still not received my order which was…
Still not received my order which was an Easter present.
27. März 2024
Antwort von Bents Garden and Home
Thank you for taking the time to leave a review on our Online Store.
I understand a colleague from our Online Team has been trying to contact you to personally assist however please accept our sincere apologies for any delay in receiving your item.
Unfortunately as some products are delivered by Royal Mail we have no control over their delivery schedule despite posting via their 1st Class Recorded Delivery service.
However this does not detract from the disappointment and inconvenience you have experienced, so we should be most grateful if you would get in touch so we may resolve.
Once again thank you for your feedback and we hope to hear from you soon.
Kind regards
M Bent
Good price
My order came in three boxes, liquid in 5L bottles. They could have been wrapped better, one box had split and another a bit bashed. Not enough padding and more packing tape around would have helped.
26. März 2024
Sunday stroll
Went to Bents yesterday for a walk around with my husband and the staff were all lovely the place is laid out lovely, But let me tell you about lunch; We went to the Tapas bar. We sat in the outside area and the gentleman behind the till gave me the heater remote is case there was chill, which i thought was very kind. We ordered 5 dishes, Hummus, pardon peppers, mushrooms, croquette and chorizo and all dishes were fantastic, couldn't find fault with any of them, I had a large Latte and my husband had a large glass of white wine and our whole lunch came to just over £40.00, which i think is a great price as all the dishes were perfect and we will be coming back soon. Thank you to the lovely Gentleman behind the till and all the restaurant staff for making our afternoon out a lovely one.
24. März 2024
Bewertung ohne vorherige Einladung
Antwort von Bents Garden and Home
Thank you for taking the time to leave a review following your recent visit.
We are so pleased to read that you enjoyed your afternoon in the Garden Centre and in particular your meal in our Tapas Bar; it is certainly one of the most popular areas to dine.
Your kind words for our colleagues is very much appreciated and if you do remember any names please let us know so we can personally recognise them through our internal colleague recognition scheme.
Once again thank you and look forward to welcoming you back again in the future.
Kind regards
M Bent
Excellent easy to use website
Excellent easy to use website, goods arrived very well packaged. Very pleased
10. März 2024
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