Top quality service from Berkfield I cannot praise the service that I received highly enough. I made an error with my purchase and ordered the incorrect item. The team member who replied sorted out... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Absolutely abysmal customer service. I purchased a bathroom cabinet through B&Q and they sent the wrong size of 70cm instead of 46cm. The only way to contact them is by email and you have to w... Mehr ansehen
Unternehmen hat geantwortet
I ordered a chest of drawers, when i opened the package It was slightly damaged, i contacted their customer services about the issue i had, they replied really quickly and resolved my issue promp... Mehr ansehen
Unternehmen hat geantwortet
Holly at Berkfield Home was extremely good to deal with. Excellent communication and very good outcome. I would highly recommend their customer support team. Many thanks
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Berkfield Home, we take great pride in our extensive collection of over 200,000 home, indoor, and outdoor products sourced from more than 600 reputable brands.
Kontaktinformationen
Unit C3, Optimus Way, LE3 8JR, Leicester, Vereinigtes Königreich
- support@berkfieldhome.com
- berkfieldhome.com
4,4
Hervorragend
1735 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 92 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
TV Cabinet
I ordered via Debenhams and received my TV Cabinet just a few days after ordering. Unfortunately my item has arrived slightly damaged and with a missing part. However, Holly from customer service has been great help in resolving the issue.
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi Michal, we appreciate you taking the time to give us a good review and thank you for shopping with us. Best wishes, The Berkfield Home Team.
Purchased a couple of planters but…
Purchased a couple of planters but ended up wanting to return them. Process was easy and Holly and the team were very helpful
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi Daniel, thank you for your review, I will be sure to pass your feedback on to our team. If you do need any help in the future, please do not hesitate to contact us. Kind regards, The Berkfield Home Team.
I found my experience great
I found my experience great, especially the quick and appropriate response from Berkfield 's customers service. Their team replied in minutes, on Sunday morning, when the most of customers' services usually closed. My order was delivered promptly, unfortunately, it didn't fit to my purchase, and I had to return it back. The refund was issued on the same day as soon as I contacted their customer service, to my full satisfaction.
17. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi Leo, thank you for your kind words and your 5-star rating; it's encouraging. I will be sure to pass your kind comments and feedback on to the relevant team. Kind regards, The Berkfield Home Team.
Refund was straight forward great…
Refund was straight forward great service
17. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi Lewis, we appreciate you taking the time to give us a good review and thank you for shopping with us. Best wishes, The Berkfield Home Team.
Excellent service
Excellent service. Quick reply to emails. I would highly recommend buying from here
16. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi Michelle, we appreciate you taking the time to give us a good review and thank you for shopping with us. Best wishes, The Berkfield Home Team.
First class customer service
First class customer service.
Very friendly, professional and quick to respond to any queries.
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi Joyce, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon. Best wishes, The Berkfield Home Team.
Return of unwanted goods
The lady Holly that was dealing with return of goods and full refund,done an excellent job.Had no problem at all and she handled it with professionalism and care.
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi Rachel, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon. Best wishes, The Berkfield Home Team.
Good customer service
Unfortunately I needed to return some goods as they weren’t as I’d expected from the image I’d seen on line. However, the customer service representative was very helpful, courteous and prompt in her responses. We reached an agreement and I accepted partial refund whilst keeping the goods, which worked well for me as I can find another use for the items bought and saved the hassle of returning them.
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi there, thank you for your kind words and your 5-star rating; it's encouraging. I will be sure to pass your kind comments and feedback on to the relevant team. Kind regards, The Berkfield Home Team.
Bad quality
The quality of the goods I bought is awful. Two of the items were damaged. One had a scratch mark in a prominent place and the other had a broken piece resulting in being unable to build. I am waiting for another two items to be delivered and am not confident that they will be in perfect condition. The three items built so far do not justify the unrealistic elevated price shown before they were ‘heavily discounted’ in the Debenhams sale. I thought anything sold via Debenhams website would be of a high quality but these furniture items have proved me wrong. I have given 2 stars because the customer service team responded quickly and resolution was reached for the damages goods.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi Lisa, thank you for your review. We are very sorry to hear that some of your items arrived damaged and did not meet your expectations. We appreciate your kind comments about our customer service team and apologise for the inconvenience caused. If there is anything further we can assist with, please contact us at support@berkfieldhome.com.
Kind regards, The Berkfield Home Team
I very prompt efficent service
I very prompt efficent service, good to do business with, friendly staff to deal with. Thank You
9. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi Janettte, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon. Best wishes, The Berkfield Home Team.
Prompt response and service regarding request for refund
Holly, Customer Services Co-ordinator was very prompt and efficient when dealing with my request for a refund via email. We were able to reach an amicable solution regarding the items ordered and I am now keeping the items rather than returning them. The communication between myself and Holly was friendly, constructive and I am extremely happy with the service provided.
9. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi Kath, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon. Best wishes, The Berkfield Home Team.
Quick to reply great service .
9. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi Tracy, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon. Best wishes, The Berkfield Home Team.
Great customer service
Great customer service. Holly was brilliant at getting back to us straight away.
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi Emily, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon. Best wishes, The Berkfield Home Team.
Refund
Berkfield Home customer service has been excellent - thank you Holly.
Issue with faulty table resolved promptly.
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi there, we appreciate your nice words, and this is wonderful to hear. I'll make sure to let our team know about your encouraging words. Thank you, The Berkfield Home Team.
I had an item I needed to return
I had an item I needed to return, the correspondence and communication was very good and fast and the request was resolved
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi Catherine, thank you for your kind words and your 5-star rating; it's encouraging. I will be sure to pass your kind comments and feedback on to the relevant team. Kind regards, The Berkfield Home Team.
Unfortunately the two item I purchased…
Unfortunately the two item I purchased were not suitable for the area . I found the response time very quick and after a few emails the outcome was very satisfactory. Thank you for trying to resolve the matter.
29. April 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi Sharon, thank you for your feedback. We are pleased we could resolve the matter quickly. Kind regards, The Berkfield Home Team.
Excellent products, outstanding service
Excellent products, and outstanding customer service - can’t fault anything at all. Highly recommended.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi, thank you for your 5-star rating. We really appreciate it! We’re glad your order arrived, and you are happy with the services. Thank you, The Berkfield Home Team.
Great customer service
I had some issue with a bench i bought, but customer services were really helpful and friendly. They sorted my issues the same day.
26. April 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi Darren, thank you for your positive review. If there is anything we can do to improve to reach a 5* rating, please let us know by emailing us at support@berkfieldhome.com. Kind Regards, The Berkfield Home Team.
Holly was very quick to respond to my…
Holly was very quick to respond to my email when we had an issue and provided a suitable solution for me.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Berkfield Home
Hi Kathryn, we appreciate you taking the time to give us a good review and thank you for shopping with us. Best wishes, The Berkfield Home Team.
Antwort von Berkfield Home
Hi Mae, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon. Best wishes, The Berkfield Home Team.
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