Bernardo Fashions Bewertungen 

I can’t say enough wonderful things about Lisa at Bernardo Support! I purchased a Bernardo trench coat from a secondary retailer, but unfortunately, the belt was missing. It was the last coat available, and Bernardo was also completely out of stock of both the jacket and the belt.
I reached out to customer support, and Lisa went truly above and beyond to help me. She told me she would see if there was any fabric left so that a replacement belt could potentially be made. Not only did she follow through, but she actually went the extra mile to have a belt manufactured and shipped to me completely free of charge!
I was absolutely blown away by her kindness, initiative, and dedication to making sure I was taken care of. She could have simply told me there was nothing available, but instead she found a creative solution and personally made sure it happened.
Lisa provided the kind of exceptional/ memorable customer service that will leave me a loyal customer for life. She is a true asset to Bernardo, and I’m incredibly grateful for everything she did. Thank you, Lisa, for going above and beyond!
I wish there were more Lisas in this world! :)

Excellent customer service!! I lost my packable sack that goes to the down feather vest. And they don't sell those anymore, but this customer service agent found one, and sent it to me free of charge!! Its beautiful and perfect, thank you!! 5Stars!!!

Very pleased with the products and friendly customer service. I lost my belt to my favorite jacket (that I am always getting compliments on!) and the brand was so kind enough to replace it.

Over 30 years, I have enjoyed Bernardo coats. The quality and style and durability is undisputed !
I still get compliments on a suede coat with fur trim and removable lining that I purchased more than 20 years ago. I have recently made a purchase and had to contact customer service to correct what I had omitted on the order. The customer service team makes you feel heard and respected and are gracious in their interactions with you and were able to go above and beyond my expectations.
If you desire quality and stylish and durable products with unexcelled customer service, do shop Bernardo fashions.

My experience with Bernardo's customer service was top notch. I really loved the coat I purchased (very cute and well made), but unfortunately it just did not work for me, and they were very quick and helpful in expediting my return. Will definitely purchase from Bernardo again.

Horrible experience with that brand .
Placed an order 12/2 it took a week to finally item to get shipped . ETA 12/16. Looks like there jackets made in china and that’s why it takes 2 weeks to ship.
There are much better brands . I would never order that company .

I would never buy another item from this company. They have no customer service at all. No phone number. No way to reach anybody. I never received my orders and couldn't get anyone to help me. Ridiculous!

I made a purchase on February 10, 2024. I returned one of the items I bought via a USPS label that Bernardo provided. I received an email on March 16th stating that they received my return, along with a tracking number. Two weeks go by and still no refund in my account. I emailed customer service and they apologized and said it was a mistake. They promised they would process my refund that day. Another 10 days go by and NO refund. I emailed customer service again. They claim they already processed the refund on April 2nd. I explained that this is not true and I have not received a refund from them. They argued, insisted it was already refunded, all but called me a liar and refused to escalate the issue to a supervisor and basically told me, "we already refunded you and maybe you should call your bank". OUTRAGEOUS. Why would I need to call my bank?? So that they can look for a non-existent refund? Regardless, I called my bank, super frustrated and angry. The bank of course showed NO refund from this company and recommended that I dispute the original charge since I can show proof that they received my return and also prove that they never sent me a refund. Bernardo's customer service was unhelpful, basically told me I was wrong, and that there was nothing they could do. This was the most frustrating and infuriating experience I've ever had returning something to a store. I will never buy anything from them again. Unbelievable.

I have several Bernardo down and puffer type jackets and have loved them all but recently I purchased 2 coats one wool and another an unidentified faux fur. Since they were on sale they said no returns. They should take them back. Neither coat fits properly really odd patterns. I am very disappointed. It's like they are from another company.

I recently purchased two coats from Bernardo and EVERYTHING about the experience was EXCEPTIONAL. The coats were gorgeous, chic, extremely well made, reasonably priced, and very high in quality. One of the coats, the mixed-stitch long quilted coat, is now truly my favorite coat of all time. I did need to contact customer service about applying a discount that was offered when you sign up for their emails. The online rep was friendly, responded quickly and professionally… and was OUTSTANDING in resolving my issue. ⭐️⭐️⭐️⭐️⭐️

Best purchase ever. I got multiple coats in multiple styles! Keeping all, great fit, prices and style. 5 stars!!

The product is very nice, but customer service is terrible. I had to wait 21 days to get my refund and after all I was told its going to can take up to another 10 business days for the funds to appear in my account.Think twice to order from them.

I love, love, love my new Bernardo eco-plume jacket. The quality of the workmanship is outstanding. It's exactly what I wanted.

Spouse likes colour and warmth of her winter jacket but the Quality of of the zipper is very poor.

I loved the look and feel of the leopard-print wool coat. Unfortunately, it didn't fit me. I was provided a label for a free return.

beautifully packaged, Love the coat.. Even better than I expected.

Speedy shipping, safely packaged, no complaints here.

Love their products and sales! Service is always impeccable.

Love the color “dark turmeric”! Exactly what I was looking for. I can always take medium but sized up to a large for extra sweater room and it doesn’t look too big. I’m 5’10” and 150lbs, 34C.