Binowav Hearing Solutions Bewertungen 

66
•
TrustScore 2 von 5

1,8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Loud screaming noise as they approach the ear. Instructions useless. No customer service. No refund without returning but no return address provided- despite 4 requests. Thus is a scam company. Boyco... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I have been an expensive hearing aid wearer for approximately five years. Because of Covid and wearing masks my left side broke. I tried two other companies and ended with Beniwave. They came almost i... Mehr ansehen

Bewertet mit 1 von 5 Sternen

CAN NOT GET MY ORDER DELIVERED AS PROMISED. NO ONE CAN TELL ME WHEN THEY WILL BE SHIPPED. 5 DAYS AGO THEY WERE ORDERED WITH BEING TOLD I WOULD GET SAME DAY DELIVERY? STILL SITTINGIN THEIR WAREHOUSE... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Very disappointed I bought the Luna hearing aids for my step father we charged them as instructed on the directions now they are only staying charged for 5 mins..I emailed like I was instructed to and... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Hörgeräteakustiker

Vom Unternehmen geschrieben

Binowav Hearing Solutions is a company dedicated to providing high-quality, affordable hearing aids to customers seeking reliable hearing solutions without the hefty price tag.


Kontaktinformationen

1,8

Mangelhaft

TrustScore 2 von 5

66 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

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Hat keine negativen Bewertungen beantwortet

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1,8

Alle Bewertungen

(66)

1 Bewertung in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 3 von 5 Sternen

They seem to work as advertised

They seem to work as advertised but the company will NOT return email questions.
Tried several times but NEVER A RESPONSE!!!

15. Juni 2022
Bewertung ohne vorherige Einladung
Binowav Hearing Solutions-Logo

Antwort von Binowav Hearing Solutions

Hi Johnny, it seems that our emails are being blocked by your mail service provider, which is preventing our messages from reaching you.

We understand how frustrating this can be and we apologize for any inconvenience this may have caused. To help you resolve this issue, we recommend that you contact our customer service team at +1 (888)884-9145. Alternatively, you may want to check your spam or junk email folder, as our emails may have been redirected there by your mail service provider.

If you have any further questions or concerns, please don't hesitate to contact us. We appreciate your business and look forward to resolving this issue for you.

Bewertet mit 3 von 5 Sternen

I ordered pro Luna accessories kit

I ordered pro Luna accessories kit, and It took over two weeks to receive. It
shouldn’t have taken so long!

8. März 2023
Bewertung ohne vorherige Einladung
Binowav Hearing Solutions-Logo

Antwort von Binowav Hearing Solutions

Hi Wesley, we apologize for the delay in the delivery of the extra accessories you purchased from us. We understand how important it is for you to receive your order in a timely manner, and we are sorry for any inconvenience this may have caused.

Please note that we mail all the extra accessories purchased by customers once a week, which is why there was a delay in the delivery of your order. We understand that this is not an ideal situation and we are doing everything we can to improve our delivery times.

Bewertet mit 1 von 5 Sternen

The aids were only sound amplifiers

The aids were only sound amplifiers. Could not hear voices clearly. Tried to return in the 45 day trial period but was told it started from the date of purchase not date of delivery. I missed return date by 2 days and didn't even have use of them. Would not last all day on a charge.

12. Dezember 2022
Bewertung ohne vorherige Einladung
Binowav Hearing Solutions-Logo

Antwort von Binowav Hearing Solutions

Hi Larry, thank you for your comment regarding your recent purchase of the LUNA series hearing devices. We apologize that you were not able to initiate a return before the deadline, but we would like to address your concerns.

We want to assure you that the LUNA series hearing devices are FDA certified hearing aids that have undergone rigorous testing for quality and effectiveness. Regarding our return policy, we typically provide customers with 45 days to try out our products and determine if they meet their needs. We believe that this is a sufficient amount of time for customers to evaluate the product and decide if they wish to keep it.

Once again, we apologize for any inconvenience this may have caused and appreciate your feedback.

Bewertet mit 1 von 5 Sternen

CAN NOT GET MY ORDER DELIVERED AS…

CAN NOT GET MY ORDER DELIVERED AS PROMISED. NO ONE CAN TELL ME WHEN THEY WILL BE SHIPPED. 5 DAYS AGO THEY WERE ORDERED WITH BEING TOLD I WOULD GET SAME DAY DELIVERY? STILL SITTINGIN THEIR WAREHOUSE AND BEING TOLD SEVERAL TIMES DIFFERENT ANSWERS

22. Februar 2023
Bewertung ohne vorherige Einladung
Binowav Hearing Solutions-Logo

Antwort von Binowav Hearing Solutions

We are sorry to hear about your negative experience with our service. We understand that you were concerned about the delay in receiving information about your order, and we would like to clarify the situation.

As you placed your order over the weekend, we would like to inform you that we do not process or ship orders during weekends, as stated on our website. Our phone customer service is also closed during weekends. However, we do have email customer service available seven days a week. We apologize if this information was not clear to you.

We also want to assure you that we responded to your email within 24 hours and requested that you check your email for our response. Additionally, we want to let you know that your package is expected to arrive within 7 business days of your order, which is in line with our promised delivery time.

We appreciate your feedback and would like to assure you that we take our customers' satisfaction seriously. If you have any further questions or concerns, please don't hesitate to reach out to us via email or through our customer service hotline during business hours.

Thank you for choosing our service, and we hope to serve you better in the future.

Bewertet mit 1 von 5 Sternen

I'm so disappointed

I'm so disappointed. I've been calling & emailing customer service and they don't call back. I need help to use them. I give up! Now I want to return them but need customer service to email me or return my call. I really can't see that happening. I really don't want to throw away $299

8. Dezember 2022
Bewertung ohne vorherige Einladung
Binowav Hearing Solutions-Logo

Antwort von Binowav Hearing Solutions

Hello. We have not received your call or email. Please provide us with your order number and we will be in touch.

Bewertet mit 5 von 5 Sternen

Very Pleased with my Experience with…

Very Pleased with my Experience with "BINOWAV"
I had an issue with one of my Hearing Aids and was Promptly sent another Pair. Always Prompt Responses and Helpful. I can Honestly Recommend their product and their Great Caring Services. Juanita Plybon

25. August 2022
Bewertet mit 4 von 5 Sternen

If I could

If I could, I would leave 4.9 because one of the aids stoped working but after some advice that did not get it working they quickly sent a replacement. very satisfied with service and the aids.

25. August 2022
Bewertet mit 1 von 5 Sternen

THE COMPANY IS A TOTAL JOKE. BE WARNED

Bought a pair of hearing aids and the right one would not hold a charge after 3 months. It stated they have a one year warranty. I finally got in touch after trying for 2 months and was told I could buy another pair at a discount and that was the warranty. So the warranty was I COULD BUY ANOTHER PIECE OF CRAP! What a joke

24. August 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I love these hearing aids

I love these hearing aids. I like the comfort , being rechargeable and most of all the sound ! I have told my friends and last week 1 friend already ordered and is impreseed with the quality too. Highly recommend!

7. Juli 2022
Bewertet mit 1 von 5 Sternen

Never again

Not as good shipping policy as other companies. Sent a pair with Chinese shipping company that was impossible to track with up to date information. Sent a pair with a defective charger and stopped responding to emails to resolve the issue. Be aware

1. Juni 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Very disappointed I bought the Luna…

Very disappointed I bought the Luna hearing aids for my step father we charged them as instructed on the directions now they are only staying charged for 5 mins..I emailed like I was instructed to and still have not got a email back for my return..my 45 days will be up in 2 days beyond frustrated..the customer support number never works..so now I'll be contacting my credit company and get a charge back

28. Jänner 2022
Bewertung ohne vorherige Einladung
Binowav Hearing Solutions-Logo

Antwort von Binowav Hearing Solutions

Hi Mindy, we have replied to your emails on January 21, 25 and 27 asking if you would like us to send a new replacement. Please try to find these emails in your spam folder.

Bewertet mit 3 von 5 Sternen

Bought for my father

Bought for my father. He is very impressed with them. Trying to get ahold of someone is another story. The telephone number on the website rings busy or isn’t answered. The telephone number provided in a response on one of these reviews is a no go as well. So needless to say. Horrible customer service. Good luck trying to get ahold of someone within your 45 day timeframe for returns.

21. Dezember 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

This is just not working for me

This is just not working for me. I can not hear my husband's voice even when we are in the ssme room. He is frustrated with me and I am equally frustrated.

26. Oktober 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

This is WONDERFUL

This is, without a doubt, the BEST hearing device I have tried. I have tried 14 different HEARING AIDS, and they were all terrible....nothing but background noise, the wind blowing, the traffic..it was awful The Binowav has NO BACKGROUND NOISE and NO WHISTLING. After two years of searching....I've found BINOWAV!!! Thank you!!!

9. September 2021
Bewertung ohne vorherige Einladung

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