Bookaflight Bewertungen 

Absolutely unacceptable service.

We booked a flight through Book a Flight for September 22 and needed to change the name of one passenger. This is obviously a time-sensitive issue, yet we have been waiting FOUR DAYS for a proper response.

Today is already Saturday and the flight is on Tuesday. Despite the urgency, there has been almost no communication and no real attempt to help us solve the problem.

We were told that the name change could cost around 800 NIS, which is already an extremely high amount, and even then they could not guarantee that the change would actually be completed.

This is exactly the moment when a travel agency is supposed to provide support. Instead, we were left stressed, uncertain, and without a clear solution just days before the flight.

The lack of communication and urgency is shocking. If you are considering booking through Book a Flight, keep in mind that if something goes wrong with your reservation, getting help may be extremely difficult.

A very disappointing and frustrating experience. I would definitely not book through them again.

חרא של שירות לא להתקרב לא משנה מה גרוע גרוע גרוע תזמניו ישירות מהחברת תעופה עדיף לשלם אקסטרה

I also made the terrible mistake and bought a ticket from them because it was cheap, but I still haven't received an electronic ticket and no information about the ticket. I'm still waiting for a response from their 'customer service' even after paying $10 to get this service. You should report it to the police and also report it to Skyscanner, they won't work with them.

The service from this company is extremely poor. I have booked flights from them twice and each time I needed service and help, they did not respond through any channel where they are supposed to be available and help. I am very disappointed and will not order from this company again.

When we needed to add a pet in cabin their support was above and beyond with a problematic airline company that barely communicated with us. After 10 days of endless followups they were able to get it done. Thank you!

Zero stars
Had to get a refund from my credit card
They just did not provide a ticket
Prepaid a hotel lost my money because there was no ticket issued!!!!!
Avoid at all costs !!!!!

I booked a ticket, the back ticket to my country was cancelled , non information was provided by the agency , I did message them before my flight without any reply through Email, website. Awful customer service, the flight supposed to be in 7 days and no any solution was suggested and even reply

just DONT!
no service, and you'll probably need it.

קניתי כרטיסים . לא מקבל מספר הזמנה בחברת התעופה , ואין כל מענה מצד bookaflight. מפחיד מאוד !

I paid for a trole bag but they never passed the money to the company I was flying with witch cost me l to purchase a trole bag again in the airport..

Worst experience ever. 36 hours after booking - no tickets, no reply, no customer service, not answering emails, calls. Nothing. 0. Never, a mean NEVER buy anything from bookaflight.co.il unbelievable unprofessional scammers.

מי לוקח פה אחריות מקצועית, בוק אפלייט או השטיח המעופף? ✈️
הזמנתי דרך סוכנות @Book a flight טיסה לדובאי של הספק @השטיח המעופף - Flying Carpet (ל-5/7). להפתעתי, קיבלתי הודעה שטיסת החזרה שלי הוקדמה ב-10.5 שעות! (מ-20:10 ל-09:35 בבוקר), מה שפוגע משמעותית בתכנון שלי.
במקום לספק שירות ראוי, שתי החברות משחקות איתי פינג-פונג: הסוכנות מפנה לספק, והספק זורק אותי חזרה לסוכנות (וגם @flydubai מתנערים). כשאני דורש לעבור לאחת מ-3 הטיסות החלופיות שקיימות באותו היום בדיוק (15:30, 16:35, 18:55), ה"פתרון" שלהן הוא להציע לי לבטל את הכרטיס – כשהן יודעות היטב שמחירי הטיסות בשוק כרגע כפולים.
בתור מי שכיהן כסמנכ"ל תפעול ומכירות במשך 26 שנים, אני מכיר היטב איך נראית שרשרת שירות תקינה ואיך לוקחים אחריות על מוצר. התנהלות כזו של התנערות מוחלטת כלפי הלקוח ודחיקתו לביטול שיעלה לו ביוקר, היא פשוט כשל שירותי ומסחרי.
אני מצפה מנציג בכיר של אחת החברות לגלות אחריות למוצר שמכרתם ולשבץ אותי לטיסה חלופית כפי שהחוק דורש, במקום לנסות להתיש אותי.
#בוקאפלייט #השטיחהמעופף #שירותלקוחות #חוקשירותיתעופה #צרכנות #תעופה #טיסותסודיות #דובאי

We are disappointed with this company. They cancelled the flight and have not refunded the money. We have been waiting for two and a half months!

strongly advise everyone to AVOID Book A Flight at all costs. They are essentially thieves with zero customer service. My flight was canceled, and by law, I am entitled to a 100% full refund.It is impossible to reach their customer service team. However, this company has stolen my money and completely disappeared.
I regret booking through them and will never do so again. Do yourself a favor and book directly with the airline or a reputable agency. Avoid at all costs.

I strongly advise everyone to AVOID Book A Flight at all costs. They are essentially thieves with zero customer service, It is impossible to reach their customer service team. My flight was canceled, and by law, I am entitled to a 100% full refund. They are holding my money illegally and providing no updates.
I regret booking through them and will never do so again. Do yourself a favor and book directly with the airline or a reputable agency. Avoid at all costs.

Booked a ticket, then the next day, receive an email that my flight was cancelled. in order to receive the refund, you have to pay a 129 dollar fee, for a cancellation I didn't want or submit. It is holding my money ransom for a small fee. I wish i read trustpilot reviews before making my purchase.

Scammers. In order for you to choose a flight through them, they present a cheaper price than others, throughout the entire purchase process they do not inform you of the price of a suitcase and a trolley, even though I searched and searched for it to appear, to compare the final flight price,
and only at the very end of the purchase, $50 for a trolley appeared.
I will never purchase another flight from them.
When I contacted them by email, nothing helped.

רמאים. כדי שתבחרו בטיסה דרכם הם מציגים מחיר זול יותר מאחרים, בכל תהליך הרכישה הם לא מיידעים מה מחיר מזוודה וטרולי, למרות שחיפשתי וחיפשתי שיופיע, כדי להשוות את מחיר הטיסה הסופי,
ורק ממש בסוף הרכישה, הופיע 50$ לטרולי.
לעולם לא ארכוש מהם יותר טיסה.
כשפניתי במייל כלום לא עזר.

Garbage garbage garbage run away like from a fire

If using Skyscanner don't book using this agent. I bought a ticket to Prague and paid for 23kg luggage (for which we have a receipt and written confirmation). However, on arrival at the airport in Tel Aviv, the ground staff told me that there was no record of prepaid baggage on my booking. Despite presenting my documentation, I was required to pay again on order to check in my luggage. This left me with no choice, as refusal would have meant missing my flight. This is a clear service failure that resulted in an unjustified duplicate charge.