I was truly disappointed with the quality of the graduation bear I ordered. It was smaller than what was shown and it looked like it was falling apart I went to their support site and submitted a com... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
The only thing we have a question about is the size of the bear...maybe we missed something in the selection process. The bear was a bit smaller than expected, regardless like we said it could of bee... Mehr ansehen
The personalized sucatcher I ordered is beautiful. I thought the shipping took a little long but it was worth the wait. The company was very quick to respond to my inquiries, and this put my mind at... Mehr ansehen
Lovely design, good size for my café latte in the morning. Just love my new cups. But please stop the commercials while your customers are waiting for their first order to be delivered, I found them r... Mehr ansehen
3,4
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155 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
The gift i ordered was perfect
The gift i ordered was perfect. A bit expensive, but very well made. Thank you very much
Judi O Williams
7. Dezember 2025
Bewertung ohne vorherige Einladung
Please do not order from this company…
Please do not order from this company!!
I ordered an ornament, and it looked nothing like their website !!! It’s a rough-edged, thin piece of plastic. No response yet from the company. $24.00 wasted!
3. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Bookswares
Hi Lisa,
We’re truly sorry to hear about your disappointing experience — this is absolutely not what we want for our customers.
Thank you for bringing this to our attention. We are now processing a refund for your order, and you can rest assured that you will receive it within 5–7 business days.
Once again, we sincerely apologize for the inconvenience caused and appreciate your patience. If you have any questions or need further help, we are here for you at any time.
Not like pictures
It took 3 weeks to arrive, then the ornament was not at all what it looked like in the picture. Also the back is printed backwards. Very annoying.
27. November 2025
Bewertung ohne vorherige Einladung
Antwort von Bookswares
Hi Margaret Anderson,
Thank you for your feedback. We sincerely apologize for any frustration caused by your recent order.
As you might know, our products are well-known for their beautiful, personalized, made-to-order designs, which is why delivery can take longer than standard items. Regarding the thickness and material, we would like to clarify that the item you received matches the product description on our website. Specifically, our listing states:
Print area: 1 side
To help us assist you further and ensure your satisfaction, please check your email where we’ve sent additional instructions to support you with this order.
We truly appreciate your patience and cooperation, and we’re here to resolve this promptly.
I would give this a zero if I could
I would give this a zero if I could! The picture in the advertisement made this ornament appear 3-D. I received a flat acrylic ornament with dull coloring that has all the appearance of a dollar store purchase. Also, read the return policy! You can’t get your money back.
20. November 2025
Bewertung ohne vorherige Einladung
Antwort von Bookswares
Hi Sue,
We’re truly sorry to hear about your experience, and we sincerely apologize for the disappointment this has caused. This is absolutely not the quality we aim to deliver.
Our team has already reached out to you by email, as we are waiting for you to send us a photo of the ornament you received. This will help us review the issue properly and provide the best possible solution for you.
Could you please check your inbox (and spam/junk folder just in case) and reply with a photo of the item?
Once we receive it, we’ll make sure to take care of this for you right away.
Again, we deeply apologize for the inconvenience and appreciate your help in allowing us to resolve this.
Girl with Books Acrylic ornament
Girl with Books Acrylic ornament - The product was of poor quality for the amount of spend including postage. The website pictures do not give you an honest view of what you are purchasing.
19. November 2025
Bewertung ohne vorherige Einladung
Antwort von Bookswares
Hi Simon,
We are truly sorry to hear about your experience with the Girl with Books Acrylic Ornament. We sincerely apologize that the product did not meet your expectations, and that the quality, including postage, was disappointing for the amount spent. We completely understand how frustrating this must be, and we appreciate you bringing this to our attention.
To help us investigate this issue thoroughly and ensure it doesn’t happen again, could you please check your email and send us photos of the item you received? This will allow our team to verify the quality and better understand the issue, so we can provide an appropriate resolution.
We want to assure you that your concerns are taken seriously, and we are committed to making this right. Once we receive the photos, we will work promptly to offer a solution that resolves the problem to your satisfaction.
Thank you very much for your patience and cooperation. We truly value your feedback and the opportunity to improve our products and service.
Pleased with my purchase.
31. Oktober 2025
Bewertung ohne vorherige Einladung
Disappointed in the product
Disappointed in the product, didn’t realise it would be flat as they look three dimensional in the advert. In the advert it looks as though it comes in a nice box, it doesn’t it comes in a cheap paper box, one of which was broken on delivery.
I will not use this company again
10. November 2025
Bewertung ohne vorherige Einladung
Antwort von Bookswares
Hi Hilary,
We’re truly sorry to hear that your order did not meet your expectations. 🙏 We completely understand your disappointment, especially regarding the flat design, packaging, and delivery issues. 💔
If you could kindly reply to our email with a few photos of the items, our team will review the issue and work directly with you to provide the best possible solution. 💙
Thank you so much for your patience and understanding — we truly appreciate the opportunity to make this right. 🌷
I was so very disappointed in this…
I was so very disappointed in this product. I thought it would be bright colors but it is so pale and the acrylic cover is just a big glare! I do not like it at all. If I could give a negative star I would. Total waste of money.
10. November 2025
Bewertung ohne vorherige Einladung
Antwort von Bookswares
Hi customer,
We’re truly sorry to hear that your order did not meet your expectations. 🙏 We completely understand your frustration, and we sincerely apologize for the disappointment and any inconvenience this has caused. 💔
To help us make this right, could you please submit a support ticket? Here's the link for submitting: https://portal.upmerce.co/bw/submit
Once we receive it, our team will review the issue and work with you directly to provide the best possible solution. ✨
Thank you so much for your patience and understanding — we truly appreciate the opportunity to assist you and improve your experience. 🌷
Not as advertised
Unfortunately, I am very disappointed in the ornaments I received. In the advertisement they were made to look as though they were three dimensional. The coloring and detail are great but they are flat acrylic and not as they are advertised.
3. November 2025
Bewertung ohne vorherige Einladung
Antwort von Bookswares
Hi Janis Edwards,
We’re truly sorry to hear that the ornaments you received did not meet your expectations. 🙏
We completely understand your disappointment, we sincerely apologize if the product appeared different from how it was advertised, particularly regarding the three-dimensional effect.
To help us resolve this matter quickly and ensure you’re fully satisfied, we kindly ask that you submit a support ticket with our team. This will allow us to review your order in detail, assess the situation, and provide the best possible solution, whether that’s a replacement, refund, or another form of assistance.
You can submit your ticket here:
👉 https://portal.upmerce.co/bw/submit
Once your ticket is received, our support team will respond promptly and guide you through the next steps. ✨
Thank you so much for your understanding, patience, and for taking the time to provide your feedback. Your satisfaction is very important to us, and we truly appreciate your business. 🌷
Poor quality and tacky
Poor quality and tacky. Plastic with a sticker poorly attached. Contacted the company for a refund but they refused. They offered me a 15% discount on a future purchase but this is standard practice and not classed as an apology. I wanted a refund for goods received not as expected
8. November 2025
Bewertung ohne vorherige Einladung
Antwort von Bookswares
Hi Gabrielle Hodge,
We’re truly sorry to hear about the issues you experienced with your order — we completely understand your frustration regarding the quality of the item and the dissatisfaction with our previous offer. 🙏
If our previous offer did not meet your expectations, please know that our support team is always open to further discussion. We’re here to listen and find a solution that works best for you. ✨
We sincerely apologize for any inconvenience caused and truly appreciate your feedback, which helps us improve our products and services. 🌷
Thank you for your patience and understanding — we’re committed to resolving this matter to your satisfaction.
Christmas ornaments
The website was easy to navigate & the process to order was easy as well. Maybe I didn't read the description as well as I should have because I was a little disappointed the ornaments weren't 3 dimensional as they appear on the website. They're still cute just not what I was expecting. I also thought I ordered the boxes to store them in but did not receive so I must not have ordered them.
9. November 2025
Bewertung ohne vorherige Einladung
Dissatisfied
The ordering was fine. The product was a huge disappointment. The picture was beautiful and look 3-D. The real ornament is flat and faded.
9. November 2025
Bewertung ohne vorherige Einladung
Antwort von Bookswares
Hi Karen Orts,
We’re truly sorry for any inconvenience or frustration this may have caused you. 🙏
We’ve sent you an email with details on how we can assist you further. When you have a moment, could you please check your inbox (and your spam/junk folder just in case) so we can make things right for you? ✨
Your satisfaction is very important to us, and we’re here to help in any way we can. 🌷
Great experience
Prompt shipping, great quality journal, exactly as advertised and pictured.
3. November 2025
Bewertung ohne vorherige Einladung
Totally disappointed
Totally disappointed. The product was not what I expected. Flat acrylic die cute with screen print in the back. Definitely not worth the price!!!
6. November 2025
Bewertung ohne vorherige Einladung
Antwort von Bookswares
Hi Kim,
We’re truly sorry to hear that the item didn’t meet your expectations. 🙏
We completely understand how disappointing that must feel, and we sincerely apologize for any inconvenience this may have caused.
To help us review your case and offer the best possible solution, could you please submit a support ticket through the link below?
👉 https://portal.upmerce.co/bw/submit
Once we receive your ticket, our team will carefully review your order and reach out right away with an appropriate resolution. 🌷
Thank you so much for your time and understanding — we truly appreciate your support and the chance to make this right. 💙
Please refer to my previous…
Please refer to my previous correspondence. I do not know why you want me to send a picture of the item I received. It is at the top of this email. I asked if I could exchange this for a statue that you offered of the same item but I did not even receive a yes or no. At this time I would not purchase from your company. I am the one making the mistake, but I should still receive an answer.
27. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Bookswares
Hi Monica,
Thank you so much for your patience and for following up with us. 🙏
We’re truly sorry for any frustration caused — and we completely understand how you feel. 💙
The reason we requested a photo of the item you received is so that our team can verify the exact product and condition before proceeding with the exchange. This helps us ensure everything is handled correctly and that we can provide you with the most accurate resolution possible.
Could you please check your previous email and attach a clear photo of the item? Once we receive it, we’ll review it right away and confirm whether the exchange for the statue is possible. ✨
We sincerely apologize again for the inconvenience and truly appreciate your time and understanding. 🌷
A big disappointment
I am very disappointed with my purchase. It is not anything like the picture on your site looks. I would return it if it was possible. It was going to be a gift but i would be embarrassed to give it! it is so cute on your site but is very poor quality. I would appreciate a refund.
3. November 2025
Bewertung ohne vorherige Einladung
Antwort von Bookswares
Hi Larae,
We’re so sorry to hear that you weren’t satisfied with your order — that’s definitely not the experience we want for our customers. 💔
To better assist you, we’ve sent you an email regarding your case. Could you please check your inbox, as well as your spam or junk folder, for our message? Once you reply there, our support team will take care of everything for you right away. 💙
Thank you so much for your patience and understanding — we truly appreciate the chance to make things right. 🌷
The product itself is a piece of crap…
The product itself is a piece of crap and so different from what I expected! I will never purchase anything from them ever again!
The product is poorly made and not worth the money.
3. November 2025
Bewertung ohne vorherige Einladung
Antwort von Bookswares
Hi Susan Miles,
We’re so sorry to hear that you weren’t satisfied with your order — that’s definitely not the experience we want for our customers. 💔
To better assist you, we’ve sent you an email regarding your case. Could you please check your inbox, as well as your spam or junk folder, for our message? Once you reply there, our support team will take care of everything for you right away. 💙
Thank you so much for your patience and understanding — we truly appreciate the chance to make things right. 🌷
My item came broken
My item came broken. You requested a photo of it so I have tried multiple times to forward a photo to you but you say you haven’t received it . I don’t know what else to do. It is broken so please refund my purchase. If you will send me a return shipping label I’ll return it to you. Thank you and please advise me on the next step.
27. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Bookswares
Hi Sherry Fankell,
Thank you so much for your message, and we are truly sorry that your item arrived broken. 🙏
It seems the photos haven’t come through on our end. Could you please try sending them again, or alternatively, you can upload the photos to Google Drive (or another file-sharing service) and share the link with us? This will help us assess the situation and provide a proper solution quickly. 💙
Please rest assured that we are fully committed to supporting you until this issue is resolved. We’ll make sure to process a refund or replacement once we receive the photos.
Thank you so much for your patience and cooperation — we’ll continue to work closely with you via email to get this resolved. 🌷
I notified you before 12 hrs required…
I notified you before 12 hrs required to change purchase and never received an answer! I really like the 2 things I ordered but by mistake ordered 3 ornaments for Amelia and let you know I only wanted one! Please advise...refund me or should I return 2 unwanted ornaments?
29. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Bookswares
Hi Patricia Griswold,
Thank you so much for reaching out and sharing your concern with us. 🙏
We’re truly sorry for the inconvenience and completely understand how disappointing this must be. 💙
Please rest assured that our team did make every effort to process your cancellation request. However, by the time we received your message, your order had already entered production, which means it could no longer be modified or canceled at that stage. We sincerely apologize for this situation and any frustration it may have caused. 💫
That said, if you’re not fully satisfied with the items you received, please don’t worry — we’d be more than happy to continue the conversation and explore the best possible solution or offer for you. ❤️
You can simply reply to the ticket or check your inbox (including spam/junk folders) for our follow-up message.
Thank you so much for your patience and understanding, Patricia. We truly appreciate your support and the opportunity to make things right for you. 🌷
My ornament came broken with head broke…
My ornament came broken with head broke off
29. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Bookswares
Hi Diane Petersen,
We’re truly sorry to hear that your ornament arrived broken — we completely understand how upsetting this must be. 💔
Please accept our sincerest apologies for the inconvenience. 🙏
Our support team has already sent you a follow-up email to help resolve this issue as quickly as possible. Could you please take a moment to check your inbox (including your spam or junk folder) for our message? ✉️
Once you reply, we’ll continue supporting you right away and make sure everything is taken care of properly — whether that’s a replacement or a refund. 💫
Thank you so much for your patience and understanding, Diane. We truly appreciate your support and the opportunity to make this right. 🌷
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