As both a jewelry store owner and a BriteCo client, I can honestly say I have had a really good experience with them. The customer service has been great, onboarding was easy, and everything has f... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I really liked that I didn’t have to deal with paperwork or multiple phone calls. Everything was done online, from uploading documents to reviewing the policy. It felt modern and efficient
Unternehmen hat geantwortet
My husband got me a sapphire necklace for our anniversary and I tried not wearing it much to protect it. Started looking into seperate jewelry insurance because our renters policy had a really low... Mehr ansehen
Unternehmen hat geantwortet
Briteco makes it very easy to sign up for jewelry insurance (which everyone should have!). If you never have to make a claim, they are great for peace of mind. However their claims department is abysm... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
BriteCo is a leading tech-driven provider of jewelry and watch insurance. Created by a third-generation retail jeweler, BriteCo offers best-in-class jewelry and watch insurance, available in all 50 states. Its top-rated insurance is accessible to customers wherever they prefer, directly online, through an independent insurance agent or broker, or at luxury jewelry retail partners around the country. BriteCo policies have $0 deductibles, are backed by an AM Best A+ rated insurer, and provide worldwide coverage. For more information, visit brite.co
Kontaktinformationen
805 Greenwood St, 60201, Evanston, Vereinigte Staaten
- info@brite.co
- brite.co
4,4
Hervorragend
60 Bewertungen
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Das haben sich andere Leute angesehen
Great Customer Service
Great efficient and friendly service.
15. August 2025
Bewertung ohne vorherige Einladung
Antwort von BriteCo
Thanks Adam, we appreciate your feedback!
Revised review
BriteCo canceled my policy twice without a clear explanation. Only after I requested details under state law did they say my appraisal had “material discrepancies,” though the information was consistent. They also claimed I was barred from reapplying but never included that in the cancellation notice, only in fine-term.
After my initial trustpilot review outlining my experience, I was assisted in getting a policy but for less than half of what my rings appraisal came with. They were quick to respond and follow through after that.
11. August 2025
Bewertung ohne vorherige Einladung
Antwort von BriteCo
We’re sorry for the frustration you experienced, but we’re very glad to hear that our team was able to assist you. Thank you for taking the time to update your initial review—we truly appreciate it.
Appalling customer service with new coverage request
I was recommended to work with Brite Co from a friend who used them for her engagement ring. After a few questions, I was quickly denied coverage. I chatted with customer service who would not give me a reason why I was denied saying their guidelines are proprietary. I live in a small town, low-to-minimal crime, good income, good job, middle age, no personal crime background, good credit score. Yet still denied and with no explanation. I'm appalled.
1. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von BriteCo
We're truly sorry for your frustration. While we must follow strict underwriting guidelines set forth by our carrier and reinsurance company, we understand your disappointment. We appreciate your feedback.
The BriteCo Team
Stellar Customer Service
Really great customer service from Stephanie and Dustin in providing me a quote for my wedding. They answered all my questions and were incredibly kind throughout. I've been stressed about the idea of something causing us to cancel our wedding and losing so much money due to overly strict vendor contracts. BriteCo is the ONLY insurance I found that understands the importance of covering an event like this. I'm not able to speak about their policy claim experience and I hope I never have to find out.
1. April 2025
Bewertung ohne vorherige Einladung
Antwort von BriteCo
Thank you so much for sharing your experience with us. We are happy that Stephanie and Dustin were able to help. Congrats on your upcoming event.
Stephanie solved all my problems asap!!!
3. April 2025
Bewertung ohne vorherige Einladung
Antwort von BriteCo
Thank you so much for sharing your experience Richard. We’re so glad Stephanie was able to help.
Stephanie is great to work with
Stephanie is great to work with, always responsive, and always helpful!
2. April 2025
Bewertung ohne vorherige Einladung
Antwort von BriteCo
Thanks so much for sharing your experience! We’re lucky to have Stephanie on our team and glad she’s been so helpful to you!
Great service
I wanted to update my name. The chat is very easy to use. Stephanie updated my name within a few hours. I couldn't ask for better service. Thanks!
25. März 2025
Bewertung ohne vorherige Einladung
Antwort von BriteCo
Thanks for the kind words! We’re glad the chat was easy to use and that Stephanie got everything updated quickly. We’re always happy to help!
Tiffany at network adjusters was so…
Tiffany at network adjusters was so quick with responses! i had a great experience!
13. März 2025
Bewertung ohne vorherige Einladung
Antwort von BriteCo
Thanks for the great feedback! We’re so happy to hear Tiffany and the Network Adjusters team took great care of you. We’ll be sure to pass this along.
Stephanie was awesome and talked me…
Stephanie was awesome and talked me through my hiccup, saved the day!!! Learned something new!
18. März 2025
Bewertung ohne vorherige Einladung
Antwort von BriteCo
Thanks so much! We’re glad Stephanie was able to help and save the day. We’re always here if you need anything!
I LOVE working with BriteCo
I LOVE working with BriteCo. As an agent of 13 years, I have been doing this for quite some time and I have never worked with a carrier that is so quick to respond. If you need something done they do it right then and there. The premiums are fantastic as well for my clients and the commissions are great for me! I get to save my clients money, give them amazing coverage (seriously soooo much better coverage then if I were to just add the jewelry to their home policy), AND I make more money. WIN, WIN, WIN baby! Thank you BriteCo and thank you to all of their agents for being the best!
13. März 2025
Bewertung ohne vorherige Einladung
Antwort von BriteCo
Thank you so much for your amazing review! We're thrilled to hear that you've had such a positive experience with BriteCo. Providing quick service, great coverage, and competitive premiums is exactly what we strive for, and it's fantastic to know that it’s making a difference for both you and your clients. We truly appreciate your support and partnership—it's a WIN, WIN, WIN for us too! Thanks for being a part of the BriteCo family!
Sheena was so very helpful
Sheena was so very helpful! She was prompt in a reply to me and put my mind at ease on my concerns in regard to the Security Alarm Endorsement. There was not days delay on a reply from her and I could actually FEEL her smile! Thanks so much!
6. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von BriteCo
Thank you for your kind words! We’re so glad to hear that Sheena provided prompt and reassuring support. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience!
Fantastic overall experience
Fantastic overall experience. From start to finish insuring my jewelry with BriteCo was efficient and easy. Rates are very reasonable. Sheena at BriteCo was extremely pleasant, patient and helpful. I highly recommend using BriteCo for your jewelry insurance.
5. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von BriteCo
Thank you for your wonderful review! We're thrilled to hear that your experience with BriteCo was smooth and easy. It’s great to know Sheena provided such helpful and friendly service. We truly appreciate your recommendation!
Positive Experience & Customer Focused
What a great experience! The entire online appraisal and insurance process went very smoothly. The BriteCo team (Stephanie and Ellen especially), were a pleasure to work with. They answered all of my questions and were super knowledgeable. I appreciated their 1:1 customer service and how quickly everything was handled. I'm confident I made the right choice in selecting BriteCo!!
3. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von BriteCo
Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with BriteCo and that our online appraisal and insurance process was smooth for you. Providing knowledgeable customer service is something we truly value, and we’re so glad we could exceed your expectations.
Antwort von BriteCo
Thanks so much for the positive review! We'll make sure Sheena sees this, as she'll greatly appreciate it.
All the best,
The BriteCo Team
Great Customer Service from Sheena
I accidentally uploaded the wrong documentation in the wrong spots, so I submitted a call request on their website. Within 10 minutes, I got a call from Sheena. She was super friendly, understood exactly what I was needing and got me all squared away within a matter of minutes. Thank you so much!
30. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von BriteCo
Monica,
Thanks so much for the positive feedback. We pride ourselves on excellent, white glove customer service. We'll certainly let Sheena know, as she'll appreciate it. If you need anything please don't hesitate to reach out.
All the best,
The BriteCo Team
Phenomenal customer service
Phenomenal customer service. Above and beyond! Quick communication and resolved my issue fast!
6. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von BriteCo
Kelly,
Thanks so much for taking the time to leave us a review. We're so glad we could provide amazing customer service. It's extremely important to us to provide world class service to our customers.
All the best,
The BriteCo Team
Stephanie was awesome
Stephanie was awesome. She's my favorite. And very Brite.
23. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von BriteCo
David,
Thanks! We'll make sure Stephanie sees this review - she'll appreciate it.
All the Best,
BriteCo
Everyone is always helpful and willing…
Everyone is always helpful and willing to help
22. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von BriteCo
Mary,
Thanks for the positive review!
All the Best,
BriteCo
Finally, a trustworthy and user friendly jewelry insurance provider! provider
Brite co has been fabulous to work with from a retailers perspective! Very customer service oriented, and seamless and quick claim resolution. All of my clients I have reccommended to Briteco have been extremely satisfied! Stephanie in customer success, in particular, has been great to work with, extremely responsive and accommodating! Thank you Briteco!
23. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von BriteCo
Ashley,
WOW! We REALLY appreciate the kind words and positive feedback. Our team works extremely hard to provide world class customer service, so this means a lot to us. Of course, please don't hesitate to reach out if you need anything.
All the Best,
Your BriteCo Team
Stephanie is extremely helpful and…
Stephanie is extremely helpful and professional. I appreciate her excellent customer service.
21. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von BriteCo
Elaine,
Thanks so much for the kind review! We'll certainly make sure Stephanie sees this, as she'll very much appreciate the kind words. Please don't hesitate to reach out if you need anything.
Best,
The BriteCo Team
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