bullstrap.co Bewertungen 

Lara at Bullstrap exceeded my expectations from start to finish. Her customer service was outstanding, and the product itself is truly exceptional—premium quality, thoughtful design, and worth every penny. I wouldn’t hesitate to recommend Bullstrap to anyone looking for top-tier craftsmanship and support.

Have had the case for 2.5 months and it is already falling apart. Very poorly made. Contacted customer service and their response was that the item was listed as “final sale”. I showed screen shots showing that it didn’t say that. Refused to help in any way.

Don’t buy when in Europe. You pay a crazy amount of taxes and delivery cost. They don’t say anything about this. I payed a total amount of 55 euro just for taxes and delivery. It’s crazy.

Horrible customer service, stay away from this horrible company. Never going to buy anything from them. TERRIBLE

Ordered a case one month ago, never arrived. I've exchanged tons of emails with customer service which is useless. I don't recommend, specially for premium case at an expensive price.

I have ordered from this company last year for our iPhone 16's and tried again this year for our iPhone 17's. I get the pro max and my spouse gets one of the smaller phones (16 pro; the 17 air).

BOTH times, they have had major supply chain / supply management issues. Both times, they held the part of the order that WAS available till the second half of the order was available --- but, then the first item that was available was no longer available... Seriously... what in the hell?

Clearly lots of issues in getting what you ordered here.

Good for around a year, gets sticky and is very prone to scratches. Used to go with the Apple leather cases previously; they can't stand a chance against them, especially considering the price tag. I'd rather recommend Caudabe or other brands instead for a better case.

So the idea of the leather phone case is great. The case itself is fine, but the company should invest more in durability. it’s just not practical to use - simple things like dropping the phone from a small distance or scratching the case can leave permanent marks.

No doubt the leather quality is 10/10, looks amazing just like the description, but I was just disappointed with how it’s held up after less than a year of ownership

I purchased an Apple Watch leather strap to replace the one that came with my watch. Granted, it was final sale and a good price, which is what enticed me to order it and see if I like their products, which appear beautiful on their website, if on the pricier side. All I can say is that I am glad the lesson learned did not cost me a ton of money! I wore my watch with the new strap for one day, removed it at night, and when I tried to put it on the next morning it literally tore at the connection point rendering it completely useless!! I stared at it in disbelief, annoyance, and frankly amusement, that such a highly touted item was so flimsy. I have items I have purchased from Amazon and Temu that have lasted WAY longer than a Bullstrap watch band.

@Bullstrapco
buyer beware - product disintegrates and they don’t respond to warranty claims. Horrible customer service. Go to a reputable company that has the decency, courtesy, and respect to email you back. Phone cover is horrible!

Terrible. Customer service is unreceptive to requests to change/cancel orders. They'll gladly waste your time and money to exchange items in an untimely manner, even when you reach out within minutes after the fact. I reached out to them when I realized I ordered the incorrect case for AirPods, and they somehow could not change/cancel it even though I reached out less than 20 minutes as I placed the order. They basically told me to buzz off and go exchange it, so I did, having to pay not just shipping out on my end out of my dime once it arrives, but they also charge $8 to ship a dinky case. Ridiculous. This is all a massive inconvenience and I highly suggest avoiding this company. It's been two weeks, and I probably would've been better off just going to Amazon to spend less money and time to get a case shipped to me.

Terrible product and customer service. It's plastic, and when damaged they will not refund or replace without paying an exorbinant shipping fee.

I just read through the reviews on here and I felt compelled to share my experience which has been nothing but great.

I bought a case for my 15 pro max back in November 2023. Since then I’ve had two instances when I had the case replaced. For both times, Vance was the rep who helped me and the process was super smooth and fast. Just paid the shipping and a new case was at my door a few days later.

Disappointed after a Cheap Chinese Import case arrived Not made in the USA.
Took over a month to arrive and when it did it was not the colour or the description of the colour that I had ordered on their website. I ordered a Slate Gray iPhone case and received a dirty brown taupe type colour case with rough/poor finish with gathering around the corners and very poor MagSafe strength, all for over £70. Looks like it’s only worth £5. The case looks terrible cheap and dirty straight out of the box. The box it ships in looks way more expensive than the case. Very annoyed at being ripped off and will contact their customer support.

I will update this review depending on the outcome of the customer support which so far has been quite good with an offer of resolution. But it shouldn’t be this way from the outset.

HOWEVER….
After contacting customer support their response was EXCELLENT and they shipped a replacement case without question. The replacement case was completely different, well made and finished so I’m changing my 1 star review to a 4 star review as my first case must have slipped through the quality control net.
Thanks Bullstrap for the great service. Just make sure you check what you send before shipping.

They promise replacement cases. For more than 6 months, they have been telling me it is coming. You should not expect them to honor their warranty.

I purchased a couple of products on Dec. 3rd, 2024 which included protection on my items. I explained to Vance who is a customer service rep via email that I did not receive my package and could have been an issue due to the severe winter storm we had in my area. With there lack of effort in helping me and ignoring me I’m thinking they don’t really care and now I’d like to cancel my other orders I placed with them before shipment as this company is not the one. Check out Mous. Great customer service!

International customers don’t bother buying bullstrap. Once they send the product it out of their hands. I ordered a phone case 6 weeks ago still hasn’t arrived. Bullstrap service team state that it’s in my country now so you go find it.

My first warning sign, was lifetime warranty. Sounds good but in reality, it’s just a marketing ploy. I have purchased two iPhone cases, a wallet, two AirTag holders and an EarPod case. The leather is all soft and pretty but it doesn’t last. It scratches, tears and basically falls apart after a year or so. In their first year of operation they would replace the item with no hassle. Then it became the item is discontinued so we can’t replace it, now with tears and threads pulling out on my wallet, which they still sell, we don’t cover normal wear. Thread coming out and all the seams tearing is normal wear? I’ve had 10 dollar wallets that last longer. So bottom line, forget the lifetime replacement, it’s a farce, and if you overpay for one if these items enjoy it for the first few months because after that it’s all downhill.

Customer service is terrible. Emails texts
Phone calls not answered. Chat room says phone had never worked!

Site offers discounts but changes price in checkout. Be careful! Bait and switch company

I regret placing an order with this company for an iphone case and wallet.

FIRST: I was given inaccurate information about color of the product when I finally (took two days) reached a customer service rep in a chat. I was also told that returns process was easy. FALSE!

SECOND: shipping and delivery took a long time.

BUT MOST IMPORTANTLY: returns process is ridiculously complex! I did not even open the packages once i saw the color. They are wrapped in their cellophane. Website does not make returns easy, to say the least. The website requires photos with each return, no matter the reason, but then does not allow photos to be uploaded.

I have emailed twice (no phone number) and no reply.

I am hoping they get back to me and if they do not, I don't know what I will to recoup close to $120! But I WILL do whatever it takes.

Unless you are sure of what you are ordering, based on my experience, I CAUTION YOU NOT TO GIVE YOUR BUSINESS TO THIS COMPANY.

I have never had an experience like this one with returns.