Bunchesandstems Bewertungen 

If I could leave zero stars, I would.

Where do I even begin? I ordered two sets of flowers before midday and was told they would be delivered that same day. By 5pm, nothing had arrived. After contacting customer service, I was assured the order had been assigned to a local florist and would be delivered by 9pm at the latest.

The next day came… still no delivery.

I then went through multiple back-and-forth phone calls, speaking to six different customer service representatives, all of whom reassured me the flowers would be delivered. Eventually, I was told the address wasn’t within their delivery area after all, and that flowers couldn’t be delivered—only hampers. I was then advised a refund would be processed.

I received two separate calls confirming the cancellation and that my refund would arrive within 2–3 business days. That was over a week ago.

Today, after following up yet again, I was told the refund cannot be processed because the system shows the flowers were delivered—which they absolutely were not.
Now I’m stuck in yet another “investigation” because of poor communication and what appears to be a completely disorganised system. I’m out of pocket over $100 with nothing to show for it.

Extremely disappointing experience from start to finish.

Saturday delivery selected. They were not delivered until Tuesday, so the gift missed the occasion entirely. Customer service only offered a $20 credit and then stopped responding to follow-up emails. Very disappointing experience and I would not use this company again for time-sensitive orders

The flowers I ordered were a far cry from what was delivered. I ordered a bouquet called 50 Blooms of Surprise bud roses in mason jar. The picture showed a full bouquet. What was received was 5 wilted roses in a tiny vase. Very disappointed.
Edit. The company did reach out to me and offer a $30 store credit. Seriously. If $84 gets me four or five half dead flowers, what will $30 get me?

I ordered a bouquet called New Baby Pink. It was for a bridal shower and the bride loves pink. It was supposed to be very light pastels and baby's breath. It turned up predominantly purple (which she does not like) and hot pink. I order the indulgent size which was tiny and too long for the jar and I had to arrange them myself in the jar. They will not refund because they said I had received the flowers but they did not contact me to talk about the colour scheme. And while someone was home to receive the flowers they just left them. Had I seen them I would have told them to take them away. But apparently because I received my flowers, even though they are nothing like I ordered, I will not receive a refund.
If they had even contacted me before delivery to discuss what options were available, I might be ok with this. But they didn't. And what I received was NOT EVEN CLOSE to what ordered.
Do not buy from them!
And they have just stated on my review that they have no record even though they have been in discussions with me for the last 9 days.

Highly discourage anyone to use this Company. They are operated by Bloomex. I had previously had 2 bad exeriences with Bloomex: Extreme delay in delivery, promise of credits that werent received, hours and hours of getting a solve through customer service. So my next order I ensured I went with another company - this one - not know that it was operated by Bloomex. When the flowers were not delivered as scheduled or paid for, the customer service team actually lied about it being in transit etc etc so they would offer a refund. Eventually I had to get the bank to intervene as I kept getting automated responses. When the flowers did arrive 4 days late - to an empty house as the person was away for the funeral, they were in poor condition, and the condolence card was a scissor chopped bit of card. Given this is my 3rd bad experience with this company Bloomex, seems appropriate to alert potential customers.

Stay away from them, they are dodgy, take top dollar ($82)contract it out to Bloomex who also have shocking reviews. The flowers are nothing like the website flowers advertised, more like a cheap bunch of wilted old flowers, definitely not fresh. My so called fresh flower order was sent via Aust post! After reading the reviews I tried to cancel my order the same day within hours but was refused even though they were to be delivered the next day. Beware!
Order 25412, South Australia.

Awful experience please do not use them, they are not running a professional business.
I ordered flowers for a friend on a Wednesday, I did the order early Wednesday morning for a same day delivery - it wasnt delivered and noone contacted me to tell me they werent delivered. I reached out to them the next day on Thursday and they said they will prioritise them to go that day. I asked for a refund and they said no as they will get them out that day (a day late). They STILL were not delivered!! Its now Friday and has been 2 days since the 'same day delivery' and still no delivery. When I called they said they again will prioritise them to go out today (heard that yesterday) - they refused to refund any of the money. So I am out $80 and 2 days after a same day delivery there are still no flowers and no communication to me i keep having to chase them up. Disgraceful.

If I could; I would leave no stars! I am extremely disappointed with this company. The flowers that showed up the day before my wedding were wilted and completely different to the flowers I had purchased. I ordered a beautiful arrangement with minimal roses; and what showed up were 6 white roses and a couple of pink ones. Nothing like i had ordered. Trying to get a refund is the hardest part as they keep wanted to give me store credit - but i will never shop here again!
Do not buy from this company if you are looking for flowers that match the photo on the website.

It’s also funny that the company replied to my review saying they don’t have any record; but I am already talking to them via email and I provided my order number. Way for them to take no ownership and play the dumb game.
Horrible company

Ordered flowers, paid online asked for same day delivery so they charged extra- totally fine. BUT they processed my payment and then decided to email (not call) to say they couldn’t do same day delivery (Thursday) it would be Wednesday next week… that’s a whole week!!

Called to follow it up and they couldn’t have cared less. The young girl said she would speak to her manager- who was at home so I couldn’t speak to her.

It was very poor service. If you can't provide the service you’re charging for, it needs to be made clear before paying.

Would leave 0 stars if I could
Ordered flowers for same day delivery which were not delivered with absolutely no notification.
Had to follow them up and asked for a refund, instead they offered to deliver them still - which I agreed to.
When the flowers arrived them were upside down in the box and squished.
They also did not match at all the picture of what I ordered. Completely different flowers and colour scheme.
When I asked for a refund based on this (after already sending them a clear photo) they asked for a clearer photo and said they can’t do a refund anyway.
Horrible service, will be telling everyone who will listen not to use this service.

Do not use this company very very poor quality and disgusting service. Sent flowers to a family member who had lost their daughter only to be shown the terrible quality and a random packet of plain biscuits. So embarrassing. Avoid at all cost.

DO NOT ORDER from this company. Flowers were minimal for $90 price tag - 3 roses and a few carnations in a small jar. Rang on the day and promised a call back - not received. Emailed 3 days in a row - no response. Rang and I was not happy to receive a $25 voucher or a redelivery for me to pay $25 (how embarrassing for me as it was a gift) the person on the phone hung up on me. I called back again asking to speak to the supervisor who was 'mot available' I asked for a return call which was not received. Then an email came asking all my details about the order. Now they are saying they have no record of my order which I can see in the feedback they do to lots of people. BUY LOCAL AND DO NOT USE THEIS COMPANY.

First of all I ordered a bouquet of flowers with a glass vase and card. For some reason the flowers were left of the order and only the vase and card went through, so I had to re-order the flowers again. After realising the price I tried to cancel the order of the glass vase because it was overpriced. Even though I called to confirm the cancellation and they agreed to give a refund it was still ordered and delivered.

Secondly, this is supposed to be an anniversary gift so obviously I would have wanted the flowers presented nicely in the vase. But strangely, it was delivered in a separate box with the flowers in another separate box. This ruined the surprise and effect of receiving the flowers. The recipient had to assemble it herself. Other floral companies I know would have taken the care to present the delivery and their product well. The delivery was also made the last minute around 9pm.

Lastly, I was given substitutions from a vase to a mason jar and some flowers were swapped as well. The overall quality is absolutely not what I would have expected for how much I paid.

Very disappointed.

Ordered flowers that were time critical.No communication that they COULD NOT meet this date...they will be 5 days overdue!!!

Bloomex in disguise. Terrible - flowers turn up wilted and falling apart, dead. Bad customer service. I would contact ACCC asap if you have a problem. Do not order from them.

Response to FYF reply:
I see From You Flowers (aka Bloomex) didn’t bother truly looking into the matter and went with a generic reply. Considering I gave a copy of the order number and I have an invoice from FYF, tells me that FYF are staying true to form - liars. FYF tried to take my review down, hard to do so when I’m a legitimate customer. Again, I would recommend anyone who’s had issues to contact ACCC. They helped me.

DO NOT PROCEED TO PURCHASE FROM THIS COMPANY. I wish I had seen these reviews earlier.
Ordered flowers on Sunday for a Monday delivery, day of our wedding anniversary. Received call from Bloomex, delivery could not be met for Monday. Was promised a gift to the same value of the flowers. The gift - a black and gold branded packet of scotch finger biscuits. OMG WHAT A JOKE!!!!!! Add to this, website search indicated flowers were provided by a local florist, same day delivery. LIE. Delivery arrived, no card with my note. ANOTHER FAIL. AND FINALLY, the product...a small bunch of flowers in a vase, not the Maison jar as advertised. This has to be the worst online shopping experience I have ever had. Response from company after complaint and demand for refund "we are sorry, but order delivered, nothing we can do".

I ordered on a Friday by the stated deadline for same day delivery and paid accordingly. I did not receive any confirmation or order number, but in the course of the next 24 hours i received 4 advertising emails from them.
When i rang to find out about the order was told the flowers would not be delivered till the Monday. I rang on the Monday to check and was told delivery was now to be on Tues. The flowers did arrive very late on Monday looking the worse for wear and quite tired. All very frustrating. I have yet to receive a refund for the same day delivery charge. Do not use these people!

The flowers which they show on their website look nothing alike in real life. The ones they advertised were pastels and I was given bright, purples and reds. They will also ignore any emails if you are not satisfied with their product. Do not recommend if you want nice flowers.

Ordered flowers for MIL's birthday the next day. No flowers were delivered on delivery day. Phoned them on delivery day to ensure it will be delivered, was stated that they deliver until 9pm and it will be delivered, but nothing was delivered. Phoned them the next day and used the chat, to ask what's going on, chat said it will now be delivered on Monday and the person just said that the status was not updated. I wanted this order cancelled and told the lady on the phone that, she just said okay and chat ghosted me after saying that their partner, another florist or something, already confirmed. I will not use this company again and if you want service, you'll use another florist. What a disappointment

The order # 22811 - dozen mixed roses, vase and card. For delivery on 11/04/2026

The whole experience from ordering to having the flowers delivered with this company was terrible. The flowers were delivered two days late, customer service was horrible and the flowers that were delivered were sub standard!