We ordered a 30 seater coach/bus. We got multiple taxis that were not even going to take us to the right place ! Poor communication, no coach / bus driver contact. Do not recommend using tried to call... Mehr ansehen
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Das sagen Bewerter
Drivers were on time and the transport was comfortable. Communication was great with the company to arrange everything and they were helpful. Overall a good experience. This is our second booking with... Mehr ansehen
had a booking from bus route for mini bus they arrived on time both directions and the driver, Ian, was a pleasure to have. he made it enjoyable and reassuring that we got to our wedding on time in G... Mehr ansehen
The booking process with Busroute was easy, and follow up communication excellent. Despite a 6a.m. start the bus was there at 5.40, ready to load and ensure a prompt getaway. Our driver was very frie... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Busroute is a Minibus and Coach hire company in the UK with 8500+ partners and a fleet ranging from 9 seater minibuses to 70 seater coaches. Be it a Wedding, Funeral, Corporate Event, Group tour, Airport Transfer or anything else, Busroute covers it all.
Kontaktinformationen
167-169 Great Portland Street, W1W 5PF, London, Vereinigtes Königreich
- 07915645553
- bookings@hirebusroute.com
- busroute.co
4,4
Hervorragend
440 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Hat 72 % seiner negativen Bewertungen beantwortet
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Busroute is the first choice to use for any transfer
The driver is very friendly and helpful the car is good only need to add for the chairs places to put drinks and place to put tissues or non required items
4. August 2025
Bewertung ohne vorherige Einladung
Great customer service from Lucas…
Great customer service from Lucas Evans. Had the perfect journey from Bristol to Edinburgh with Will as the driver (great driving, got a few tours along the way by him). Overall would recommend busroute!
23. Juli 2025
Bewertung ohne vorherige Einladung
Really happy bus was on time good…
Really happy bus was on time good service
24. Mai 2025
Bewertung ohne vorherige Einladung
Great communication ensuring trip ran…
Great communication ensuring trip ran smoothly. Drivers were on time and were patient with the traffic
5. Juli 2025
Bewertung ohne vorherige Einladung
We had an excellent experience
We had an excellent experience with Busroute. Booking was very easy and accommodating and we were kept up to date with driver's details, ETAs etc. Our driver was on time and very nice and the journey was very smooth. The bus itself was very clean and exactly what we needed. I would definitely use them again!
5. Juni 2025
Bewertung ohne vorherige Einladung
Would give it a 0 if I could
Would give it a 0 if I could. Didn’t stick to any of their promises. Sent 3 non AC taxis rather than the AC 16 seater I paid for. Refused to compensate because they said it’s in their terms but when I asked them to show me when I signed those terms they couldn’t!! Report to ombudsman
14. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Busroute
Hi Blake Davies,
We're very sorry to hear about your experience and genuinely regret that we didn’t meet your expectations. The situation you’ve described does not reflect the level of service we strive to provide.
We understand your frustration with the vehicles you gave us and the concerns you raised about our terms and compensation process. While our terms and conditions are included during the booking process, we take your feedback seriously and are looking into the matter internally to understand where we may have fallen short.
We’ve identified the trip in question and are already looking into it. If you have any further details you'd like to share or if you'd prefer to discuss this directly, please feel free to contact us at legal@hirebusroute.com.
Thank you for taking the time to share your experience — it helps us do better.
Kind Regards,
QA & Compliance Team.
Booking was easy.
It was easy to book the mini bus for the trip we wanted to take. Inadvertently a car was sent at first but after contacting them and speaking to Lucas a minibus arrived within 15 minutes.
The driver was very friendly, helpful and polite. We arrived at our destination in time. The minibus driver arrived on time when we were ready to leave. Altogether a good experience.
21. Juni 2025
Bewertung ohne vorherige Einladung
Punctual and helpful taxi service
Car arrived on time for both journeys and driver was very helpful in packing the car with the large amount of luggage we had. We had a problem with pick up for the return journey but we were able to work out an alternative pick up speaking to the driver (Kadir) on the phone.
25. Juni 2025
Bewertung ohne vorherige Einladung
Very easy to book and a great service
Very easy to book and a great service. Lucas was excellent to deal with
25. Mai 2025
Bewertung ohne vorherige Einladung
Good communication between the driver…
Good communication between the driver and passengers. Driver was on time and drive was good.
Greg was not the driver but has phoned requesting the feedback!
22. Juni 2025
Bewertung ohne vorherige Einladung
Very happy with the service from start…
Very happy with the service from start to finish; from the customer service with Greg to the transfer from cardiff to Swansea which was on time and a comfortable ride. Reasonable price too. Will certainly use them again.
25. Mai 2025
Bewertung ohne vorherige Einladung
For the price we paid, we can’t really complain.
The customer service of this company was absolutely phenomenal! The coach was on time and we got to our destination on time too. I actually wanted to give this a 5 star rating but the quality of the coach itself was really poor but it made for a good laugh for the stag do.
21. Juni 2025
Bewertung ohne vorherige Einladung
Great service despite a small teething problem
We had a small problem with receiving details for the driver on the day, but all was resolved and the driver picked up and dropped off on time.
21. Juni 2025
Bewertung ohne vorherige Einladung
The driver from BusRoute was patient…
The driver from BusRoute was patient and understanding. He was very prompt and got us from A to B as quick as safe as possible. Immaculate vibes and very good customer service from the team behind the phone as well!
12. Juni 2025
Bewertung ohne vorherige Einladung
We had a family wedding
We had a family wedding , transport both ways , on time very friendly good information Greg was very helpful. Very good price excellent experience would highly recommend Deb Dickens
21. Juni 2025
Bewertung ohne vorherige Einladung
First class service.…
From my first interaction with the company Bella answered very promptly and could not have done more to help.
I explained that this was an important trip for a group of senior residents and Bella went out of her way to ensure that everything ran smoothly. I would certainly recommend them and will be using again
4. Juni 2025
Bewertung ohne vorherige Einladung
Manchester to Scotland for family gathering
Thanks for an amazing trip. James was really helpful in accommodating us. We went as a group of 30 for a wedding with kids and returned following day. Driver was really helpful and made a few extra stops on request which was really nice of him. Coach was comfortable, clean and will definitely use these guys again. Thanks
30. Juni 2025
Bewertung ohne vorherige Einladung
Coach hire for wedding
We hired a 50 seater coach, to do two pick ups at the end of our wedding in Dorset. The coach was on time for both pick ups and we had no complaints from everyone who was picked up. Greg who organized the booking, was very helpful and it was an easy process. The price was also much more reasonable than other coach companies around Dorset. Would highly recommend them!
15. Juni 2025
Bewertung ohne vorherige Einladung
Third party booking scammer
Third party booking scammer. Dont do the jobs themselves. Sell them on for a mark up . ! Zero work ££ bonus. Avoid this company
6. Juli 2025
Antwort von Busroute
Hi BiGMAN,
Thank you for your review.
At BusRoute, we take pride in delivering reliable transport services directly to our customers. We do not operate as a third-party booking platform. In rare cases—such as unexpected mechanical issues or last-minute availability challenges—we may allocate a trusted partner vehicle to ensure the journey goes ahead without disruption. This is always done in the best interest of our customers.
We’re sorry if there was any confusion or dissatisfaction, and we’d like the opportunity to look into your experience in more detail. Please contact us at legal@hirebusroute.com with your booking reference so we can investigate and respond appropriately.
Thank you again for your feedback.
--
Kind Regards,
QA & Compliance Team.
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