Canassistance Bewertungen 71

terrible terrible service after paying for Blue Cross for over 20 years I had a small claim for dr they sent me to in Aruba only 105 dollars they wanted endless papers would wait hour in phone,,,,they told me the hospitol would be paid directly but hospttol tolcd me this was wrong 33 months later still waiting fir this small payment AVOID USING BLUE CROSS TRAVEL INSURANCE AS THEY USE THIS TERRIBKLE TERRIBLE COMPANY THAT DOES EVERYTHING THEY CAN NOT TO PAY YOU

When you have to wait over an hour to speak to an agent, the chances are that you will be death before starting a claim!

I’ve submitted more then 4 claims per year with this company and it has always been easy! Agents are sweet hearts. Very sympathetic and take the time to listen. I’ve had maybe 2 claim that extended longer then the time frame indicated on their site but nothing to the extreme!

I’ve read some of these reviews and I wouldn’t take certain of their complaints as canassistance fault. People have a tendency of skipping the main message where it says «  important message » that indicate everything they require. Or not getting informed of their contract before hand.

I myself sometimes miss providing the proper information and was always explained with such delicacy «  it’s normal , don’t worry about it. Once you submit we will advise our team member » and within days problem solved!

Canassistance is great once you do your due diligence on your side!

I’ve worked in customer service for YEARS and feel for all of them having to discuss with elders who require a lot of time and patiences. In which they never make you feel bad for!! With the most stubborn and rude customers not assuming their errors as well.

Canassistance you all are doing a GREAT JOB with IMPECCABLE SERVICE!

Terrible service, they were suppose to supply a guarantee of payment for my daughter to receive medical care in Mexico, they had a technology issue and could not do that. The hospital gave them two weeks after to provide GOP, they never provided it so I was charged in full. Been waiting over two months to be paid back, they say 15 days then another 10, then say they put a note on your file, then you talk to the next person who can't read the note because its not there. Then someone told me I would be paid next week, the week comes and no payment. No one seems to know what they are doing or can give any direct answers, one of the worst companies I have dealt with.

I went to another country to fix my back issue as in Montreal,Quebec I don't have a family doctor since 2011 and it's a pain to get an appointment with the Dr.
I submit my claim after 1 month after coming back to Montreal and it took 6 months and multiple calls with them to ask for progress on my claim. Of course they rejected with the stupid motive : unstable medical condition prior to departure !!!!!!!!! For fsake , if you had a viable health system here you think I would chose to go somewhere else ???
They are by far the worst customer service in Canada . Unfortunately my work choose them so I can't change anything . One start is too too much for NoCanAssistance but it's minimum .

I feel bad for the one star but I had no choice if there is a negative stars I would give CanAssistace below zero stars, terrible customer service , terrible time frame , they promise you 10 business days for the claim to be finalized and now it’s month 2 and it’s still going , it’s impossible to speak to the adjuster or the claim processor , you can only talk to customer service who don’t have enough info and when you request a supervisor or to speak to the mysterious claim specialist they said sorry we can’t do that. The worse customer service in all over Canada. After they processed the claim they sent me $60 and I paid over $3500. A joke but it’s not a funny one.

Quelle perte de temps. Après 15 minutes une dame me demande ce dont j’ai besoin, je lui dis et elle me REMET en attente pour encore 45 minutes jusqu’à maintenant… toujours en attente…

Au lieu d’ouvrir leur service à plein de compagnies, ils devraient en avoir moins et donner un meilleur service.

Je me demande si quelqu’un de Canassistance lise ces avis???

impossible de se voir rembourser les frais de médicaments encourus lors d un voyage au Mexique,mauvais soutien lors de l accident

Terrible service, it has been almost a year since i submitted my claim and still no decision, "the decision letter will arrive in the mail within 10 business days", yeah, sure, that's the same message you gave three times over the last 6 months.

I want to give this company 0 stars - they are the absolute worst. You can't contact them. If you are lucky enough to talk to someone they put you "on hold" and then disconnect. It's no accident - they did it more than once. I have a simple documented claim of US$591. SIMPLE! I've been dealing with these "people" since March - it's now December and I keep getting a run around. Their web site is as useless and crappy as the company itself.
I really blame the organizations - in my case RTIP - for engaging a crappy company like this. We formerly had ManuLife and doing a simple claim was simple. Then they had to go to CanAssistance.
We MUST all contact our provider (RTIP ... whatever) and have them end all dealings with these incompetents! They are not the worst insurance company I've ever dealt with - they are the worst company I've ever dealt with.

Never ever, I repeat, Never Ever Ever waste your precious time and money filing a Travel Medical Insurance Claim with CanAssistance...for the insurance policy that you have through Alberta Blue Cross. All the reviews I’ve read I couldn’t agree with more. You simply cannot get a hold of any of their Supervisors/Managers to get a clarification or file your concern or complaint about the worst of the worst customer service. they keep asking for further information and they don’t accept anything but scanned copies (they simply assume you have these capabilities). Even the online tool accepts only 3 documents, while I had over 50 receipts/invoices to submit.
They have made my Emergency Travel/Med Claim experience extremely stressful and nerve wrenching. Don’t put yourself through this. I agree with other reviewers about how they make it so impossible that all you want to do is give up and withdraw your claim. It's been 5 months for me fighting for this Claim. What a scam!!! Shame on you CanAssistance, Shame!! Shame!!!

Annulation de voyage suite à une détérioration de mon état de santé. Même si tout se passe par courriel, le dossier a été réglé en moins d'une semaine à notre entière satisfaction.

CanAssistance failed to ensure payment to US-based providers for our claim in Dec 2023. The amount went to a collection agency who has been harrassing us for over nearly a year as of this writing. Two formal letters of complaint to Can Assistance and hours on the phone with CanAssistance have not resolved the issue. In addition to this review, I am proceeding with a formal complaint. Scanning the list of complaints here confirms that this is a very common problem that Can Assistance has been unable to address for quite some time.

CAN assistance pour Beneva n envoie pas de confirmation écrite de couverture approuvée par téléphone pour une nouvelle condition médicale découverte avant un départ. De retour d un voyage en juillet 2024, un agent de can assistance m’a indiqué que je n étais pas couvert lors de ce voyage pour une condition qui avait été approuvé avant mon départ. On insiste pour me dire que les appels sont enregistrés et que c est suffisant! Si vous vous retrouver à l urgence combien de temps il faudra pour retracer l appel avant que vous ayez des soins? Inquiétant n est ce pas?? J ai porté plainte sans succès!

Pire agence d'assurance voyage au monde!
M'ont refusé un remboursement de billet d'avion alors que j'avais un billet médical.
Et maintenant, concernant un autre voyage, ça leur prend plus de 5 mois pour régler une facture de 175$US pour un accident de voiture que j'ai eu en Uruguay! Et l'histoire se poursuit!

It has been 7 months that I have been waiting for CanAssistance to pay for emergency medical care that they approved. The invoice actually went to collections! They lost the documentation that I submitted online. Numerous phone calls to them have been a waste of time. They do not keep records of calls so they have no idea what is going on. I am surprised that Blue Cross has not found another provider considering the poor track record of this company.

Absolute dumpster fire. It says in my policy that I have 100% emergency travel coverage. First time I used them in January they addressed my claim within maybe a month and only paid about 75% for a dental emergency. Second time was in May. I had 3 hospital bills totalling 20k CAD. They say they will help you in 10 business days but it is now late August and the bills are not yet paid. They sent me an email notice in June saying that I didn’t prove that I paid these bills. I told them obviously not because I don’t have 20,000$ and I indicated this to them. No reply so I call them again and again and finally weeks later they say ok we need detailed medical reports. I tell them I already sent them everything, they say no we need it from the hospital and we asked them for them. I call the hospital and they say that they have never heard from my insurance company. I give them the fax and I wait again. Weeks go by, nothing. Hospital is calling me asking me for 20 grand. I call Can Assist and they say they got the paperwork but need more information. I call the hospital again and they say ok. Weeks go by, now we are in August. The hospital calls me asking me to pay extra interest on top now. I say no chance that’s not my fault. I call can assist and the employee seems lost asking if I sent in all the docs and what I was even being treated for. I say you have all this already and more. They finally say we need detailed invoices by the end of August or we have to restart the process. Here I am calling the hospital again who already sent these docs to them 3 times and is probably tired of me calling them.

Terrible experience with CanAssistance.
They lost my documents. It took them 3 weeks to realize that they lost them. Everytime they add a 10 working-day delay. They send unclear informations and instructions. If you can, don't work with this company, they don't want to reimburse you, they find every reason not to.

If I could give them a 0 I would. Had to go to emerg in the US in March. It is almost July and I am still getting the bills from the hospital. There has been NO communication from them. When I call they say I’m getting the bills because “ I was the one who went to the hospital.” NO!! I thought my next door neighbour would get the bills. Never ever again.

Unfortunately I find it difficult to give this company even one full STAR. The company name, in reality, should read "Can't Assist". Due to a cancer diagnosis, our planned family holiday had to be cancelled. Having provided completed medical forms from the physician, the next 4 months were a protracted battle of phone calls, documents being continually emailed to them, unbelievable long waits on the phone, being told documents were not complete or not received (even when we received confirmation from them that the material was received. ) It was a constant battle to speak with someone, no one seemed to know what should have already been evident in the file. I am extremely disappointed that the extra money we pay to OTIP for health and travel insurance does in fact cause a nightmare if you have to cancel a trip. If you have an extra 2 - 3 hours every day to contact Can't Assist for a number of months, go for it. Otherwise, run away as quickly as you can!