An experience day! Was a very educational day. Jo and Nikki were friendly knowledgeable and professional. No question was too difficult for Caple! If Jo or Nikki didn't know the answer from the top... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Our microwave oven broke down at 9 months old. We contacted Caple and after supplying proof of purchase an engineer came round two days later to repair a faulty door switch. Excellent service.
Unternehmen hat geantwortet
Chan Singh the Caple customer service advisor provided an amazing customer focused service throughout the resolving of my issue, his responses were quick & very helpful, he is a credit to the Caple cu... Mehr ansehen
Unternehmen hat geantwortet
Our oven is just over a year old and the runners have rusted (our own fault 😣). We’ve contacted caple and Aaron O’Brien has ever so kindly sent us new runners free of charge! Couldn’t recommend more... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Caple is a multi-award winning appliances, sinks, taps, kitchen+ bedroom furniture brand.
Kontaktinformationen
Fourth Way, BS11, Bristol, Vereinigtes Königreich
- 011793819000
- sales@caple.co.uk
- caple.co.uk
4,6
Hervorragend
2279 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Good customer service very prompt order…
Good customer service very prompt order dispatch and arrived within a few odays.
8. Juni 2026
Antwort von Caple
Thank you for your review, Rich! We're delighted you were happy with the customer service and prompt delivery. We really appreciate your feedback.
The best customer service!
I moved into a renovated apartment with a Caple kitchen tap. The cold tap side was broken. I contacted Caple and they responded immediately, were super helpful, and within a few days I received the replacement part. Seriously the best customer service I have experienced in a very long time.
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Thank you for your fantastic review, Simon! We're delighted we could help get your tap back up and running quickly. Caple
A fantastic service from Amy and Aaron.
A fantastic service from Amy and Aaron.
Both staff members were fantastic from beginning to end.
I had a fault on my Caple cooker extractor hood and they helped to identify the part to be replaced and dispatched it straight away.
I can’t them enough.
13. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Thank you for your fantastic review! We're delighted Amy and Aaron were able to help identify the correct part and get it dispatched quickly for you. We'll be sure to pass on your kind words to them both. We really appreciate your feedback!
Excellent service, thanks Hannah!
I want to sincerely thank Hannah for her outstanding assistance in helping me find the correct oven tray. Her communication throughout the process was clear, prompt, and very helpful, making the whole experience smooth and stress-free. Hannah's professionalism and dedication truly made a difference. I really appreciate her support and excellent service!
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Thank you for your wonderful feedback! We're delighted Hannah was able to help you find the correct oven tray and make the process smooth and stress-free. We appreciate you taking the time to share your experience. Caple
Excellent service
Excellent service. Wanted a spare part for a ten year old unit. Enquiry answered within minutes, and the part is available. All good.
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Hi Jon, thanks so much for the positive feedback! Caple
Excellent price for my product and…
Excellent price for my product and super quick delivery - highly recommended .
5. Juni 2026
Antwort von Caple
Thank you for your fantastic review! We're delighted you were happy with the price and super-fast delivery. Caple
Antwort von Caple
Hi Kelly, thanks for the review! Caple
Bought two filters
Bought two filters - only one arrived - phoned them and the other was sent promptly - service was prompt and efficient
24. Mai 2026
Antwort von Caple
Thank you for your feedback! We're sorry there was an issue with the original order, but we're pleased it was resolved quickly and that the missing filter was sent out promptly. We appreciate your kind words about our service.
The whole team was helpfull ,especialy…
The whole team was helpfull ,especialy Hannah
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Thank you for your kind review. We're delighted to hear you found the whole team helpful, especially Hannah. Caple
Quick and efficient service by Oliver Ellis - great work!
My case was handled by Oliver Ellis and resolved promptly within the same day - great work and I'd happily purchase from Caple in the future.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Thank you for your fantastic feedback, Jon! We're delighted Oliver was able to resolve your case so promptly. We'll be sure to pass on your kind words, and we look forward to helping you again in the future.
Repair kit for a tap
Repair kit for a tap was quickly delivered and did the job.
Order processing communications very good.
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Hi Jim, thank you for your great review! We're delighted to hear the repair kit arrived quickly and resolved the issue. Let us know if there is anything else we can help you with, Caple
Would highly recommend Caple
I've just taken delivery of a new Caple wine cabinet that fits nicely under my kitchen work surface. My wine is now chilled to the perfect temperature. During the whole ordering and installation service I found the Caple people very efficient and friendly and good customer service is obviously built into their culture. A pleasure to deal with!
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Hi Phillip, thank you for your wonderful review! We're delighted to hear you're enjoying your new wine cabinet. It's great to know you found our team efficient, friendly, and helpful throughout the process. We really appreciate your kind words and feedback.
Customer was efficient
Customer service was friendly and returned my email straightaway and offered an immediate solution to our problem.
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Hi James, Thank you for your kind review! We're delighted you were happy with our customer service team. We really appreciate your feedback. Caple
Aaron was very quick to respond to…
Aaron was very quick to respond to email request, personally checked the item was correct as per photo I sent and dispatch was very fast, packaged excellent, and received next day. Fantastic service thank you
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Hi Neil, thank you for your lovely review! We're so pleased everything was sorted quickly and smoothly for you. We'll make sure Aaron receives your feedback. Thanks again for taking the time to leave a review!
Good Service Received
We had a Caple tap fitted as part of a new kitchen 3.5 years ago. It recently started spluttering so I got in touch with the company direct (after being pointed that way by the kitchen installer.) I spoke to a friendly young man called Oliver who offered a number of suggestions to fix the issue. When these didn't work he sent out some parts (which arrived the next day.) When my plumber arrived he fit these and hey presto, job done. I did have to pay for the plumber, but as the warranty was I presume parts only, that was to be expected. Overall, very happy with the service received.
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Hi Paul, thank you for your wonderful review! We're delighted to hear Oliver was able to help diagnose the issue and quickly arrange the parts needed to get your tap working again. We really appreciate your kind words about the service you received, Caple.
Had the best caple experience today
Had the best caple experience today
Thank you to Amanda Atkins, Lauren Ward and Charlotte Carter-Hume really informative and wonderful products
Thank you so much
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Hi Tania, thank you for your lovely review! We're delighted you had such a great Caple experience and enjoyed learning more about our products. We'll be sure to pass your kind words on to Amanda, Lauren, and Charlotte. Thank you for your feedback!
Hob Help
Contacted Caple customer services with a minor hob issue. Aaron O Brien was very quick to not only answer the query but to suggest a positive resolution. Very happy customer and the hob is great too!
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Thank you for your lovely feedback! We're delighted Aaron could assist so quickly and provide a positive resolution to your hob query. We really appreciate your review! Caple
Excellent service in providing a spare…
Excellent service in providing a spare part that was unavailable elsewhere.
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Hi John, thank you for the 5 star review. Glad we were able to assist! Caple
Antwort von Caple
Thanks so much for the positive review! Caple
Great customer service from Hannah
Great customer service from Hannah. Always happy to help and great response times.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Thanks so much for your positive feedback Chloe, let us know if there is anything else we can help you with. Cape
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