An experience day! Was a very educational day. Jo and Nikki were friendly knowledgeable and professional. No question was too difficult for Caple! If Jo or Nikki didn't know the answer from the top... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Our microwave oven broke down at 9 months old. We contacted Caple and after supplying proof of purchase an engineer came round two days later to repair a faulty door switch. Excellent service.
Unternehmen hat geantwortet
Chan Singh the Caple customer service advisor provided an amazing customer focused service throughout the resolving of my issue, his responses were quick & very helpful, he is a credit to the Caple cu... Mehr ansehen
Unternehmen hat geantwortet
Our oven is just over a year old and the runners have rusted (our own fault 😣). We’ve contacted caple and Aaron O’Brien has ever so kindly sent us new runners free of charge! Couldn’t recommend more... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Caple is a multi-award winning appliances, sinks, taps, kitchen+ bedroom furniture brand.
Kontaktinformationen
Fourth Way, BS11, Bristol, Vereinigtes Königreich
- 011793819000
- sales@caple.co.uk
- caple.co.uk
4,6
Hervorragend
2279 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Prompt delivery and help
I had prompt delivery and easy instructions for installation.
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Hi Margot, thanks so much for the 5 star review!
Outstanding customer support
Outstanding customer support, special individual thank you to Emily
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Hi Graham, thanks so much for the greta review, we will let Emily know you appreciated her customer support!
Caple
Aaron O'Brian swiftly replied to my…
Aaron O'Brian swiftly replied to my e-mail sent within 24hrs & resolved the issue. Thank Aaron for your quick response. Greatly appreciated & keep up with the good work. Regards Tony Rattu
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Thank you for your kind feedback, Tony! We're delighted Aaron = was able to resolve the issue quickly and provide the support you needed. We'll be sure to pass on your lovely comments to him. Caple
Avoid Caple
Bought a wine cooler 4 years ago, which has failed. They can’t repair it! Received an offer for a replacement barely cheaper than available on the web. I expect products such as this to be better, to last far longer and have better service. These are not cheap in the first place. Some service agents are very pleasant, but the lady I spoke to this morning was loud, and I could barely get a word in….until after my patience wore thin when I had to raise my voice to be heard. Appalling attitude overall. I would suggest that if they record phone calls someone listens back to this call. Would not consider Caple products ever again.
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Hi Paul, we're sorry to hear you're disappointed with your experience.
As part of our efforts to assist, the repair charge was refunded and a replacement appliance was offered at a significantly reduced price. While we appreciate that you chose not to proceed with this option, we'd be happy to revisit the offer should you wish to discuss it further.
Thank you for taking the time to share your feedback.
Lauren and Charlotte were absolutley…
Lauren and Charlotte were absolutley fantastic with their presentation. Their professional and engaging approach made the whole experience extremely informative, along with the opportunity to see the brilliant quality of the products.
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Thank you for your wonderful review! We're delighted to hear that Lauren and Charlotte made the experience so informative and engaging. Caple
Cooker hood motor failed after 4 years. Very disappointing.
Caple cooker hood provided by our kitchen supplier.
Motor has failed after 4 years. Quoted £200 by Caple to replace/repair hood. This is not acceptable.
We can get a new hood for half that. Will not be buying Caple again.
30. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Hi Neil, we're sorry to hear you're disappointed with your cooker hood. We appreciate that repair costs can sometimes make replacement a more attractive option. If you are considering purchasing a new cooker hood, please contact our Customer Care team, who would be happy to discuss the options available and may be able to offer a discounted replacement price. Caple
Antwort von Caple
Thanks so much for your positive feedback James, let us know if there is anything else we can help you with. Cape
5 appliances, over 4 years, still in perfect running order
Highly recommended. Over 4 years ago I bought an pyro oven, microwave, fridge freezer, washing machine and dishwasher. Everything works perfectly still without one single repair. Highly recommended.
30. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Thank you for your fantastic review, Gaz! We're delighted to hear your appliances are still performing perfectly after more than four years. Your recommendation means a lot to us, and we truly appreciate your support.
Great Company
We use Caple drinking water cartridges so we're regular customers. The site makes it Easy to order, good prices, quick delivery.
14. Mai 2026
Antwort von Caple
Hi Amanda, thanks so much for your 5 star review! Caple
Always good service and communication…
Always good service and communication along with swift postage
19. Mai 2026
Antwort von Caple
Hi Penny, thanks for the 5 star review. Glad to hear you were happy with our service! Caple
Cooker hood filters
Finding ,ordering and paying was simple enough but the price for the filters was shocking,delivered within 2 days , I will look for alternatives or do without appreciate they probably don't make the items and need to make a profit
18. Mai 2026
Antwort von Caple
Hi Alan, we're pleased to hear you found the ordering process simple and that your filters arrived quickly. We do appreciate your comments regarding the pricing and will certainly take your feedback on board. Thank you again for taking the time to share your experience.
Excellent advice on what part I needed…
Excellent advice on what part I needed and was in formed via a phone call when I would receive the order ….and it actually arrived two days earlier
14. Mai 2026
Antwort von Caple
Hi Andrew, thank you for the positive feedback. We're happy to hear your order arrived earlier than expected and you were happy with the service. Please let us know if there is anything else we can do for you. Caple
Good Service
After a previous disappointing experience. Olly restored my faith in Caple. He was friendly and had good customer care. Very happy with his service.
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Hi Linda, thank you for your feedback! We're delighted Olly was able to restore your faith in Caple and provide such friendly and helpful service. We'll be sure to pass on your kind words to him. Caple
Excellent service from Caple
Excellent service from Caple. Willow from Caple rang to confirm delivery details, which was followed up with an email stating delivery would be via DPD. The items were delivered the next day. Would have no hesitation in recommending Caple for spare parts
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Thank you for your fantastic review! We're delighted Willow could help with your delivery arrangements and that your spare parts arrived so quickly. We really appreciate your recommendation and kind feedback. Caple
Having had one of the sink plugs break
Having had one of the sink plugs break, I ordered 2 replacements. Communication and delivery was first class and the product arrived with no issues.
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Thank you for your great review Wayne! We're delighted to hear the communication, delivery, and replacement parts all arrived smoothly. We really appreciate your feedback!
Caple were very helpful in replacing…
Caple were very helpful in replacing the cracked water reservoir on my new tumble drier. Thank you.
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Thank you for your kind feedback! We're delighted we could help resolve the issue with your tumble dryer quickly for you. We really appreciate your review!
Amazing experience and even better food…
Amazing experience and even better food thank you so much jo
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Thank you for your lovely review! We're delighted you had such an amazing experience and enjoyed the food prepared by Jo.
Always a good experience...
I have been specifying Caple for many years now and have never had any issue with quality or service.
Max and his team are swift in responding to any query I have.
Caple is now one of my 'go-to' brands for my kitchens.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Hi Tim, Thank you for your continued support and wonderful feedback! We're delighted to hear Caple remains one of your favourites and our service team continue to provide swift and reliable service. We truly appreciate your loyalty over the years. Caple
Excellent service
Excellent service, goods arrived very quickly with excellent communication, thank you!
11. Mai 2026
Antwort von Caple
HI Nigel, thank you so much for 5 star review, we're really glad to her your goods arrived so quickly! Caple
Willow from customer services was very helpful
Willow from customer services was very helpful, and kept me informed all the way through.
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Hi Ella, thats great news thanks for letting us know. Caple
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