An experience day! Was a very educational day. Jo and Nikki were friendly knowledgeable and professional. No question was too difficult for Caple! If Jo or Nikki didn't know the answer from the top... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Our microwave oven broke down at 9 months old. We contacted Caple and after supplying proof of purchase an engineer came round two days later to repair a faulty door switch. Excellent service.
Unternehmen hat geantwortet
Chan Singh the Caple customer service advisor provided an amazing customer focused service throughout the resolving of my issue, his responses were quick & very helpful, he is a credit to the Caple cu... Mehr ansehen
Unternehmen hat geantwortet
Our oven is just over a year old and the runners have rusted (our own fault 😣). We’ve contacted caple and Aaron O’Brien has ever so kindly sent us new runners free of charge! Couldn’t recommend more... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Caple is a multi-award winning appliances, sinks, taps, kitchen+ bedroom furniture brand.
Kontaktinformationen
Fourth Way, BS11, Bristol, Vereinigtes Königreich
- 011793819000
- sales@caple.co.uk
- caple.co.uk
4,6
Hervorragend
2279 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Max was very good and went out of his…
Max was very good and went out of his way to help us
4. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Thank you for your kind review! We're delighted to hear Max went out of his way to help you. Caple
Great customer service
Great customer service, Willow Neal sorts out issues and communicates brilliantly.
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Hi Ross, thanks so much for the positive feedback, we really appreciate it. Caple
Amazing customer service
Willow was amazing, really helpful with getting the order processed quickly and pass over the delivery date. Thanks :)
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Thats great news, thanks for the 5 star review Alex!
Excellent Customer Service from Aaron…
Excellent Customer Service from Aaron O'Brien who investigated the problem with their spares supplier and took quick and responsive action to meet our requirements. Aaron also took on board the issues with cleaning and corrosion risk.
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
HI Andrew, thank you for your fantastic feedback! We're delighted Aaron could investigate the issue quickly and provide responsive support throughout. Caple
This was a replacement for a previous…
This was a replacement for a previous item ordered from this company. I had ordered the wrong size, so my fault, NOT the company’s. The lady I spoke with regarding its return was most helpful and was able to point me in the right direction for the product I needed. I have had dealings with this company in the past and have always found them to be very helpful. The product was dispatched very quickly, meaning I received it two days after placing the order. That is what I call service. Thank you Caple.
2. Mai 2026
Antwort von Caple
Hi Mr Johns, thank you for your wonderful review! We're delighted our team could help you find the correct product and make the return process easy. It’s great to hear your order arrived so quickly, and we truly appreciate your continued support of Caple.
The first purchase was a set of taps which came apart when customer used it flooding their kitchen, but you did send a letter of apology to me and I still lost my customer.My second experience with ca
My second experience with caple. and my second bad experience with caple.
Difficult to deal with, unable to purchase the aerator on its own (probably £3)
had to purchase the whole kit @ £18, including the ceramic cartridge, which I carry in stock anyway! plus £9.99 postage. Outrageous.
15. Mai 2025
Antwort von Caple
Hi Brandon, we are sorry that you have had this experience. We do try to have all spare parts available, however some products are only supplied as complete kits. We sincerely apologise for the inconvenience caused and that the service received has not been to the standard you would expect from us.
As a gesture of goodwill, we will refund the delivery charge. Caple
Excellent service from Aaron and Caple
Excellent service from Aaron and Caple, had an issue with our wine cooler (digits not fully displaying). Explained the parts required to resolve and we sorted out the parts there and then, speedy delivery and all resolved.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Thank you for your fantastic feedback! We're delighted Aaron could help resolve the issue with your wine cooler. Caple
Person answering ‘phone very polite and…
Person answering ‘phone very polite and helpful.
Advised me on what I needed etc
7. Mai 2026
Antwort von Caple
Thank you for your kind feedback! We're delighted our team could provide polite and helpful service and assist you with what you needed. Caple
Ordering
Willow was very helpful this morning. As a new customer I am just getting used to ordering and the help I received made things very easy
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Thank you for your lovely review! We're delighted Willow could help make the ordering process easy for you. We really appreciate your feedback and look forward to helping you again in the future.
Antwort von Caple
Thank you for your review Richard! We're delighted you were happy with the service and timing. We really appreciate your feedback! Caple
Customer service is great
Customer service is great. Chan Singh was very helpful and efficient.
Thank you
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Thank you for your kind feedback! We're delighted to hear Chan was so helpful and efficient. We'll be sure to pass on your thanks!
Had an issue with internal tray for new…
Had an issue with internal tray for new oven. Contacted Caple and same day Aaron confirmed a new replacement one was on its way. Thank you!
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Thank you for your great review Vicky! We're delighted Aaron could resolve the issue so quickly and arrange a replacement tray for you. We really appreciate your feedback!
Great service
Great service
Shout out to Aaron in customer service who helped straight away and nothing was too much trouble :)
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Hi Char, thank you for your lovely feedback! We're delighted Aaron could help straight away and make the process easy for you. We'll be sure to pass on your kind words!
Hannah in Sales brilliant
Hannah in Sales brilliant, thank you!!
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Hi Nick, thank you for your great feedback! We're delighted to hear Hannah provided such brilliant service. We'll be sure to pass on your thanks!
Caple themselves are brilliant!
Caple themselves are brilliant!
In Particular Willow from the team, whenever asked for assistance has always been fantastic and cannot help enough!
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Hi Damien, thank you for your wonderful feedback! We're delighted to hear Willow has been so helpful and supportive whenever you've needed assistance. We'll be sure to pass on your kind words!
Wonderful day at Caple studio
Had an experience day with Jo and Andrea — what an informative and enjoyable day! The food was fantastic, and it was great to see the products in action. I’m very impressed with the brand as a whole; there’s so much to offer clients when upgrading their ovens.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Hi Kerry, thank you for your lovely review! We're delighted you enjoyed the experience day with Jo and Andrea and loved seeing the products in action. It's great to hear you were impressed with the day. Come back again soon. Caple
We only needed a head for our kitchen…
We only needed a head for our kitchen extender tap. However the kitchen was purchased 8+ years ago and we thought that the part might be obsolete. Emma sent me the link with the part within minutes & it’s now en route. The process could not have been simpler. Thank you
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Thank you for your wonderful feedback! We're delighted Emma could help you find the correct part so quickly. We’re so pleased the process was simple and straightforward for you!
WILLOW AT CAPLE
WILLOW WAS INCREDIBLY HELPFUL! GREAT SERVICE!
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Thank you for your fantastic feedback! We're delighted to hear Willow was so helpful and that you received great service. We'll be sure to pass on your kind words!
Pure quality and excellent customer…
Pure quality and excellent customer service, my go to supplier when needed.
27. April 2026
Antwort von Caple
Thank you for your wonderful feedback! We're delighted to be your go-to supplier and truly appreciate your kind words about our quality and customer service.
Great aftersales service
I can't praise Caple enough for their after sales service (and obviously their kitchen products). I was helped with a warranty matter by Chan, who couldn't have done more to understand and resolve my problem, promptly and courteously. Im a very happy customer
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Caple
Hi Jennifer, thanks so much for the 5 star review! We're glad to hear Chan was able to resolve your problem, please let us know if there is anything else we can help you with. Caple
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