Excellent service from Ahmad Valli today very polite and calm explained in great detail about the careium device and made sure I fully understood everything and I am now awaiting delivery Many than... Mehr ansehen
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Das sagen Bewerter
I found the Careium Abby fall/SOS alarm reliable and a great way to give me confidence to carry on managing on my own while ill. Fortunately not needed now as I'm better. I accidently caught the SOS... Mehr ansehen
Unternehmen hat geantwortet
My husband fell in the bedroom at 1.15 in the morning and we needed the responder to come and help to get him up. Nick Fennelly arrived in really quick time to help us. He is a competent and caring pe... Mehr ansehen
Unternehmen hat geantwortet
Excellent customer service from Ahmad Valli today. Extremely knowledgeable and patient. Spent time explaining things with me in a friendly manner, no pressure to purchase
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Our personal alarms are a great way of getting help at the press of a button if you have an accident or emergency in your home, garden or when you are out and about. Both our in-home personal alarm and out-and-about personal alarm services are easy to install and use a digital SIM which means no landline is required and there are no call charges. We offer free delivery throughout the UK. Our alarm receiving centre and head office is based in the UK. To order digital in home personal alarms or an out and about personal alarm or enquire about our services please visit our website or order via our website at www.careium.co.uk and click on "shop" or email uk.customerservice@careium.com.
Kontaktinformationen
Aspinall House, BB1 2QE, Blackburn, Vereinigtes Königreich
- 03003336511
- uk.info@careium.com
- careium.co.uk
4,8
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788 Bewertungen
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Friendly, helpful Staff
Edie O'Hagan was very helpful, polite and friendly when dealing with my query. The call was dealy with in a timely and professional manner.
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Hi and thank you for your review of Edie's Customer Service, I will pass this onto Edie and her management team - Dave Williams -Customer Experience Manager
He was very helpful
He was very helpful, friendly and professional. He didn’t rush and took his time so I understood everything.
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Thank you Kim for your review and for taking the time to add it. Dave Williams - Customer Experience Manager
Very professional service.
Very professional service from Nasreen Akhtar.
30. August 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Hi Barry, thank you for your review of Nasreen, I will pass this onto Nasreen and their Manager. Thank you for taking the time to place your review. Dave Williams - Customer Experience Manager
Nick Fennelly came to help my mother in…
Nick Fennelly came to help my mother in law , he was very professional and talked nicely with her .
Could not have had a better response
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Hi Anne, thank you for your review on Nick our Calderdale mobile responder and how he was with your mother in law. We appreciate the time taken and I will pass this onto Nick and his manager. Dave Williams - Customer Experience Manager
Excellent customer service…
I rang to discuss how easy it was to use this service. I must say that everything was explained to me in depth by Denys. Nothing was too much trouble to answer the questions I had.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Hi Lorraine, Thank you for your review of Denys and his customer service and knowledge of the process. I will pass this onto Denys and his management team. Dave Williams - Customer Experience Manager
David wright came out to a alarm call…
David wright came out to a alarm call from my mother in 26/8 although was false alarm he was very professional and made sure all was ok before leaving .. .I did explain to him I didn't know anything about the company as iv had no change over details , also I think the alarm box isn't working to cancel accidents as the carers catch the button often and I dnt want wasted calls that may be needed elsewhere . ..thank you to David though lovely Mr
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Hi Trish Thank you for your review of David our Mobile responder in Wakefield. As a Wakefield DC client, Wakefield should have informed you of the change over but if you want to know about us please do go to our UK website https://www.careium.co.uk/, where it explains all we do and about us and the company's core values. If you want to check your unit and re-affirm the contact details of yourself and any contacts, you can do this at any time by pressing your pendant or the main alarm button and talking to our call handlers who will be happy to help. I will pass the review onto David via his Manager. thanks again David Williams - Customer Experience Manager
Very friendly and explained everything…
Very friendly and explained everything well
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Hi Gail, Thank you for your review, I will add this to our compliments register and this will get passed onto our Senior management team. Dave Williams - Customer Experience Manager
David Wright came out to my mother who…
David Wright came out to my mother who had had a fall. He was very professional, friendly and reassuring.
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Hi Emma,
Thank you for taking the time to leave us a review.
We're pleased to hear that David was able to assist your mother following her fall. Providing professional, friendly, and reassuring support during what can be a distressing situation is extremely important to us, and it's wonderful to know that David made a positive difference.
We will ensure your kind feedback is passed on to David and his team - Clare Garvey
Excellent
Excellent. My mum had a fall and the response guy from Careium (Nick Fennelly) was professional, friendly and reassuring.
Nick spoke with my mum in a calming and non-patronising way and helped her get back on her feet again and sitting down on her chair, checking she was ok every step of the way. He kept me on video call with my mum so she felt at ease and didn’t leave until he was sure she was ok. He advised if mum started to feel sick or anything over the next few hours, she was to press her button for assistance.
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Hi Dawn, thank you for taking the time to leave the review of Nick as part of our Calderdale MRT team and service. I am glad he put you and your Mum at ease whilst carrying out his duties and checking all was right before leaving. I will pass this onto his Manager and he will pass this onto Nick. Dave Williams - Customer Experience Manager
Excellent customer service
Ahmad Valli understood immediately what I needed and made it happen seamlessly. I’m very impressed with the customer service from Careium.
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Hi Kim,
Thank you so much for your wonderful 5-star review.
We're delighted to hear that Ahmad understood your requirements straight away and was able to assist you seamlessly. Providing clear, efficient, and friendly support is something we strive for, so it's fantastic to know that Ahmad delivered such a positive experience.
Your kind feedback will be shared with Ahmad and the team, who will be pleased to hear your comments - Clare Garvey
Helpful service from Mohammed Ali
Mohammed Ali was friendly, courteous and helpful.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Hi Mary, Thank you for taking the time to leave your review. We're delighted to hear that Mo was friendly, courteous, and helpful during your interaction. I'll be sure to pass on your kind comments and recognition to him. We appreciate your feedback - Clare Garvey
Very helpful friendly lady called…
Very helpful friendly lady called Elizabeth Jackson. Arrived in good time and was so helpful and respectful through her visit. Seemed professional and helped a lot following a fall. Explained everything clearly and helped step by step, found her presence very reassuring. Thank you.
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
hi Kimberley, thank you for your review on Elizabeth our Rochdale area mobile responder. We appreciate you leaving the review as it supports the services Careium offer and the training and dedication of our mobile responders. I will pass this to Kimberley via her Manager. Dave Williams - Customer Experience Manager
I previously reviewed and mentioned a…
I previously reviewed and mentioned a problem that I had, with my mother not showing up at the callcentre. A manager has now emailed me with a full explanation of the human error, and an extra 1 month service, as a gesture of good will. Thank you for that. I hope Carieum learns from this. The service is now up and running as it should be. all the very b best.
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Hi Tezz, We're pleased that we were able to provide a full explanation and resolve the concerns you raised. We sincerely apologise again for the error and appreciate your understanding while we investigated what happened.
It's great to hear that the service is now up and running as it should be, and we're glad the goodwill gesture was appreciated. We value all feedback from our customers, as it helps us learn and improve the service we provide.
Thank you for your patience and kind words - Clare Garvey
I was very impressed by your care…
I was very impressed by your care worker Sadie Younas she had call to my home after I rang my on call button in a very short time. She entered my home using my key in keybox she was kind and showed lots of empathy and dealt with the situation that arose. My vertical lift was not working and I was stuck upstairs she phoned the engineer to repair it and in the meantime she made sure I was safe and provided me with everything I needed before she left. The engineer arrived 30 minutes after Sadie left thank you for your help I was really greatful well done careium
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Hi Catherine. Thank you for your review of Sadie our mobile responder in the Rochdale area, I will pass your review onto her and her manager. I am glad she was able to help in such a way showing the company's commitment to our core values. Dave Williams - Customer Experience Manager
Wonderful Service!
Thank for all you did over the last few years on the numerous times my aunt fell and pressed her button. The service was second to none and the staff were always helpful, professional and so easy to deal with, including Denys who processed the cancellation. I really cannot recommend Careium enough.
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Hi Claire and thank you for taking the time to place this review, and I am glad that Denys made the cancellation of subscription easy. We do hope that your Aunt receives great care in the care home she is moving to. I will pass this review to the wider company and to Denys. Thank you again. Dave Williams - Customer Experience Manager
Quick response
Had excelent care from Sadie Younas she only took 20 minutes to arrive after my Dad had a full and couldnt get back up. She used inflatable lifting devive to safely get him back up and helped me to get him in to bed. She was freindly and kind to my Dad.
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Hi Jeremy, thank you for your review on Sadie Younas and her actions as a mobile responder. Mobile responders swift arrival is also down to the swift actions and communications from the alarm receiving centre's MRT control team. Thank you for your review and taking the time to add the review it's really appreciated. I will pass this onto Sadie's Manager. Dave Williams - Customer Experience Manager
Nadia was very professional and friendly
Nadia was very professional and friendly when dealing with my enquiry. She went through the options available to me and promptly followed up with an email detailing the options discussed.
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Hi Deborah this is the first review for Nadia and I am very pleased that her customer service was up to the standard of the team. I will pass this onto Nadia and her Manager. Thank you for taking the time to place the review. Dave Williams - Customer Experience Manager
Assistance needed
I needed assistance to help my elderly mum up from the floor after she slid off a chair, I contacted care link and spoke to the call operator who asked several questions before saying she would contact a responder to assist. The responder David Wright came quickly and was pleasant throughout visit , he used humour to quickly reassure my mum and gain her trust, my mum has dementia so his approach and tone was more important than the information he was giving. He explained how he would need to complete an assessment to ensure mum could be safely assisted and what he would do to assist. Throughout he treated my mum with dignity and respect. He remained at the address until he was sure we were all happy and satisfied with the outcome.
This is the first time we have needed this service and it has undoubtedly saved us all from a very long wait for an ambulance crew to attend therefore leaving the ambulance service to be available for emergency treatment for those that need it. I would recommend this service and this particular responder without hesitation
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Hi Julie, Thank you for your review of David Wrights's mobile response to your Mum and the manner in which he carried out his duties. I have passed this review onto his Manager to pass onto David. We appreciate the time taken to leave the review. Dave Williams - Customer Experience Manager
Denys Oleksiienko
Denys Oleksiienko, the adviser, was thorough, patient, professional and empathetic throughout the call.
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Hi lee and thank you for taking the time to add your review of Denys' customer service and welcome to Careium. I will pass your review onto Denys and his management team. Dave Williams - Customer Experience Manager
Amazing service
Amazing service. Ahmad Valli took me through the whole process and explained how it all works and organised what we needed and when we will receive it and provided all details that we needed to know about.
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Hi Simon, Thank you for your review of Ahmad's customer service and welcome aboard. I will pass this onto Ahmad and his management team. Dave Williams - Customer Experience Manager
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