Excellent service from Ahmad Valli today very polite and calm explained in great detail about the careium device and made sure I fully understood everything and I am now awaiting delivery Many than... Mehr ansehen
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Das sagen Bewerter
I found the Careium Abby fall/SOS alarm reliable and a great way to give me confidence to carry on managing on my own while ill. Fortunately not needed now as I'm better. I accidently caught the SOS... Mehr ansehen
Unternehmen hat geantwortet
My husband fell in the bedroom at 1.15 in the morning and we needed the responder to come and help to get him up. Nick Fennelly arrived in really quick time to help us. He is a competent and caring pe... Mehr ansehen
Unternehmen hat geantwortet
Excellent customer service from Ahmad Valli today. Extremely knowledgeable and patient. Spent time explaining things with me in a friendly manner, no pressure to purchase
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Our personal alarms are a great way of getting help at the press of a button if you have an accident or emergency in your home, garden or when you are out and about. Both our in-home personal alarm and out-and-about personal alarm services are easy to install and use a digital SIM which means no landline is required and there are no call charges. We offer free delivery throughout the UK. Our alarm receiving centre and head office is based in the UK. To order digital in home personal alarms or an out and about personal alarm or enquire about our services please visit our website or order via our website at www.careium.co.uk and click on "shop" or email uk.customerservice@careium.com.
Kontaktinformationen
Aspinall House, BB1 2QE, Blackburn, Vereinigtes Königreich
- 03003336511
- uk.info@careium.com
- careium.co.uk
4,8
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I had to contact Careium today to…
I had to contact Careium today to cancel my mother’s account owing to her passing away. I spoke with Ahmad Valle who dealt with the cancellation very efficiently and most respectfully. I would have no hesitation in recommending Careium to anyone looking for an alarm either for themselves or a loved one.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Thank you Margaret for your review on Careium's services and the way Ahmad dealt with your cancellation, especially at this time. Our condolences to you, and thank you for taking the time to add the review. Dave Williams - Customer Experience Manager
Excellent service by Edie O'Hagan
I received a call from Edie O'Hagan ( CS Adv) to inform me that my mom ( a Careium customer) is due for a digital upgrade. Edie was very attentive and took my concern seriously when I told her that I have a discounted rate with Careium and not the full rate. She didn't dismiss the issue, she contacted the finance on my behalf and called me back to confirm that. She apologised for the confusion.
She also sent me an email after our phone conversation to confirm that she has placed the order for the digital upgrade.
Thank you
Annapauline Saad
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Hi Anna, thank you for your review on Edie and how she handled the concern about staff discount and resolving, apologising and completing the upgrade for your mother. I will pass this onto Edie and her management team and thank you for taking the time to add the review. Dave Williams - Customer Experience Manager
Excellent installation service.
Yesterday Francis came out to fit a falls alarm for a family member. He was superb. Explained and demonstrated everything and was very honest and reassuring about the limitations and the abilities of the equipment. I’m glad to have met him.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Hi Sally and thank you for your review on Francis, I have informed his manager and am grateful for the time taken adding the review. Dave Williams- Customer Experience Manager
very quick on the emergency calls
very quick on the emergency calls.
asks if everything is alright and if I need help.
once they know I'm ok then they will end the call.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Thank you Sophie for your review of the Alarm Receiving Centre, it's rare that they get a mention on the services they offer and call handlers are under so much pressure to get things right and with speed. So this review is really appreciated. I will pass this onto the ARC team leaders and manager. Dave Williams - Customer Experience Manager
Ordering a new alarm system was so easy…
Ordering a new alarm system was so easy and Fizza Hussain was very helpful with the whole process
Customer service were great
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Hi Amanda, Thank you for your review of Fizza's customer service, Welcome aboard. I will pass you comments to Fizza and her management team. Dave Williams =- Customer Experience Manager
Thankyou for giving me the opportunity…
Thankyou for giving me the opportunity to congratulate Ahmed Valli for his very concientious way of dealing after explaining my concerns about changing from Sellwood Housing lifeline to your scheme nothing was to much trouble Thankyou.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Hi Michael, I am delighted that you found Ahmad helpful and that nothing was too much trouble. Welcome aboard, We hope you are happy with the lifeline services we offer at Careium. I will pass this onto Ahmad and his management team. Dave Williams - Customer Experience Manager
Excellent customer service
I spoke today with Ahmad Valli who helped me order equipment for my Mum. He was very professional and polite, he answered any questions I had and made the whole process very easy.
Excellent customer service.
Thank you Ahmed
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Hi Emma, Thank you for your review of Ahmad's customer service and welcome to Careium. I will pass on your review to Ahmad and his management team. Thank you for spending the time placing the review. Dave Williams - Customer Experience Manager
Francis was really helpful with…
Francis was really helpful with installing and giving all the required information. He was initially advised he was attending to update a fob, however, we needed one installing and he did this with no hesitation at all. Overall very happy thank you
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Hi Amy, Thank you for your review on Francis our technician in Calderdale, I will pass this onto him and his Manager. Dave Williams - Customer Experience Manager
I’ve had a really great service with…
I’ve had a really great service with Careium, Toby was really helpful and nice.He really looked after me and was very professional
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Hi Sonia, This is great, the first for Toby who has only been with us for a short time, I will pass this onto him and his Manager and as always these reviews are seen by the Senior Management Team. - Dave Williams - Customer Experience Manager
Fizza's Service
The service that I received was very good - Fizza was efficient but also warm and reassuring.
She answered all of my questions with patience.
As a result I felt I was making the right decision to proceed with my order for a fall alarm from Careium
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Hi Ann, Thank you for your review of Fizza and the full customer experience you had with her. I will pass this onto her and her management team. Thank you for taking the time to add the review we are always grateful. Dave Williams - Customer Experience Manager
I spoke with Ahmed Valli this morning…
I spoke with Ahmed Valli this morning regarding my mum's care call upgrade. He is a very friendly gentleman who was very knowledgeable and he put me at ease.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Hi Karen, Thank you for your review on Ahmad and his handling of the necessary upgrade from analogue to digital. I will pass this onto Ahmad and his management team - Dave Williams - Customer Experience Manager
Why i chose the outdoor personal alarm.
The young man who i spoke with Ahmed Valli was very helpful, courteous & he answered 'all' my questions. & i had a lot to ask because I needed to make sure that i got the right alarm for my needs. He made it easy for me & was completely patient. He put me at my ease because he made me feel i wasn't being over cautious so i was able to rest assured that i had chosen the right system. Thank you Ahmed.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Hi Doreen, we welcome customers asking those questions to enable them to make the right decision for their needs and Ahmad is very knowledgeable as is the rest of the customer service team. We are glad he provided you with enough information to make your decision. I will pass this onto Ahmad and his management team. Dave Williams - Customer Experience Manager
Excellent service from Careium thank you
We needed to call Careium today where we were lucky enough to speak with Mohammed Ali who couldn't do enough for me and my elderly mother when she was experiencing problems with her personal alarm Mohammed Ali explained everything so clearly and couldn't have been more helpful
We are now awaiting a new upgraded box which he clearly described and said he would be there for us in future with set up etc. What a credit to Careium. Mohammed Ali was a pleasure to speak to. Thank you
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Thank you for your lovely review on Mohammed Ali and his customer service skills. I will pass this onto Mo and his management team. Dave Williams - Customer Experience Manager
Excellent Service
I am very impressed with the service I received from Careium.I especially feel I must mention Mr Ahmad Valli who has been exceptionally helpful in every way.I was struggling a little to set up my new system but he was very patient and explained exactly what to do.Thankyou for your understanding and kindness.Very appreciated. Barbara Sharrratt
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Thank you Mrs Sharratt for your review of Ahmad Valli and his customer service. I am glad you found him equipped with all the aspects of good customer service, patience, knowledgeable and kind. What more could we ask for. I will pass this onto Ahmad and his management team. Dave Williams - Customer Experience Manager
Ahmad Valli - thank you
Ahmad Valli was extremely helpful when I called to add a second pendant to our service. Nothing was too much trouble and he helped meet my needs quickly and efficiently. Thank you Ahmad
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Hi Sylvia, Thank you for your review on Ahmad's customer service and willingness to help. I will pass this onto Ahmad and his management team. Dave Williams - Customer Experience Manager
Antwort von careium.co.uk
Thank you for your kind review. We're delighted to hear that you found our service helpful and friendly. Providing clear, supportive, and professional assistance is very important to us, so it's great to know we met your expectations. We appreciate your feedback and thank you for taking the time to share your experience - Clare Garvey
Product knowledge amazing
I was called back due to technical problems with the phone. The lady I spoke to was very knowledgeable & polite, she knew all about the product I was interested in, so I ordered. One very happy customer
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Hi Jackie thank you for your review of the customer service team and their ability to resolve your issue and provide you with the right product for you. I will pass this onto the team and their manager. Dave Williams - Customer Experience Manager
Careium reivew Francis Afawli ⭐️⭐️⭐️⭐️⭐️
A Careium Engineer (Francis Afawli) came to vist me to set up a careline device, I got a good vibe and felt comfortable from the start. We sat and talked in depth about my needs, Francis was very friendly, attentive, had a lot of empathy, understanding and a professional gentel person. A credit to your company
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Hi Jocelyn, thank you for your review of Francis. Its lovely to hear that he but you at ease straightaway and was professional at all times with the services he offered and advice he gave. I will pass this onto him via his manager. Dave Williams - Customer Experience Manager
Excellent service from Careium CS
Called Customer Services yesterday to discuss issues with mothers fall detector which hadn’t detected a recent fall. The agent (Mohammad) acted very promptly to resolve the problem and arranged to send us a replacement item. Very pleased with the service that has been provided by Careium and its staff
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Hi Nigel
Thank you for your review of Mohammed and his prompt service actions. I will pass this onto Mo and his management team - Dave Williams - Customer Experience Manager
Denys Oleksiienko Was very helpful and…
Denys Oleksiienko Was very helpful and understanding in our bereavement, my mum had had a careium life line for many years and always relied on the service for peace of mind
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von careium.co.uk
Hi Graham and thank you for your review on Denys and for taking the time to place it and our condolences at this time. We were glad to be of service and happy to hear that Careium lifeline gave you and your mother peace of mind. I will pass this onto Denys and his management team - Dave Williams - Customer Experience Manager
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