CareLineLive Bewertungen 162

Great and easy to use. Customer service is fantastic!

A great platform for dealing with our care home clients and wonderful care staff. Responsive and very helpful.
Thank you

Intergrated system makes usage seemless

Fantastic company!

Easy reporting, monitoring of care plans and staff - My Caring Ltd

They have been incredibly supportive throughout the three years we've had them as our software provider.

They provided an extremely useful webinar on AI searches and how we can utilise it to help our care companies, I cannot wait to act on everything I've learned, and join the next one! Thank you very much. :-)

I want to give a huge thank you to Nick Shah, Emre, and the whole Careline live help team. This is a company that really cares. In a world where many businesses are just looking to take as much as they can, Careline has always been focused on helping us succeed.

Every time we've had an issue, they've been there for us, and their willingness to resolve even the big-ticket items has been invaluable. To Nick and Emre, thank you for two years of fantastic support and understanding. We truly appreciate our partnership with you.

We’ve had a very positive experience with CareLineLive overall. The platform continues to improve, and we’ve been especially pleased with the introduction of GP Connect and the expansion of features such as the announcement function. The team is fantastic—always helpful, polite, and professional in every interaction.

While some items on the roadmap do take longer than we might hope to be resolved, the quality of the updates when they arrive makes them worth the wait. It’s clear that CareLineLive genuinely listens to its customers and is committed to delivering a system that works well for the sector.

Highly recommended.

I recently contacted Careline Live regarding an issue I was unable to resolve myself, specifically related to medication management within the rostering system. Although I cannot recall the representative's name, we communicated through the online messaging platform, and she was very helpful. She guided me through the process clearly and efficiently, enabling me to to complete the task without delay.

Lewis was my true account recovery hero and a real genious . Recovering a deleted user account looked so difficult for me and my workmates. I came up with the idea to use the admin technical support service. And it proved to be the best decision to take in this situation. Lewis asked me the details and messages that the user received for the specific Error they had. Then he just helped us what to do and we got a great result. He was so patient and reassuring me that we can fix the problem together which we did. Thank you so much.

We have worked with CareFor for since January 2017, and I can honestly say that nothing has been too much trouble. We have worked alongside them to ensure that the software reflects what is needed for a home care company. From how care plans should appear, to the mobile app, eMAR, payroll and many more innovative functions to evidence the care delivered. When we started with them we had around 20 staff and 40 customers.....we now have over 100 staff and around 160 customers and CareFor has had no problem reflecting this growth.
If an issue arises we are able to email support and we rarely wait more than 10 minutes before the issue is either resolved or more info is required, a quite brilliant support team!
I would not hesitate to recommend them as the perfect software solution for Domiciliary Care.

Janet, who took our phone call was the very epitome of professional, polite and considerate with an excellent knowledge of the product.

It was great to see Marie and Merina from Care line live host a webinar for marketing, as a new manager I wanted to add more notches on to my belt and found that there was a lot of things I did not consider and may not have known without further training. Great delivery and explanation as well as seeing first hand websites which related to home care. Responsive to all questions and supportive. I have been on a couple of webinars with Care Line Live now and I enjoy them as well as them being beneficial and appropriate.

Even when proved unsuitable due to my locations having poor connection, they gave a full refund of all monies paid, even though I had been connected to their services for around 4 months. You can be 100% confident with this company

We have lately started to have problems with the app that are never resolved. Previously when we call the support team they ask what the problem is and get it resolved there and then. In the last few weeks we have been having problems with login in, sync issues, hanging system. when you log a report you are asked to send evidence and that seem to be the end of it. I have problems logged weeks ago with no solution and no feedback. The new problem is a very serious one affecting almost all the 30plus care workers, it was previously selected few now it cuts accross. The company need to wake up and address this issue. the support team seem helpless this time.

Had the pleasure of speaking with Jay to assist me with some queries regarding CLL. He was extremely helpful and took his time to explain everything so I could understand. Issue was resolved immediately. Thank you!

I'm always impressed with the quick response from the Support Team - I'm learning also that's it's always ok to ask about any issue or query.

Quick response and easy instructions to follow

Customer service is truly amazing ❤️