CareLineLive Bewertungen 162

Required support from Jay regarding fixed rates for the Christmas payroll, we are not a domiciliary care company so the set up is very different using fixed rates during the night shifts. It took us a week to get this straight, but having support understand how your system and rota's work is imperative in providing the right support from the start.

Response times are so quick with Care Line Live, and they always do their best to help me. I would recommend reading the articles whilst you wait as they can answer your question even faster.

Careline Live team is alway Prompt to respond and very helpful

Quick response from initial enquiry; clear explanation of how to resolve the issue and supporting guidance also linked.

I have been using Carelinelive for the past 6years and happy with the product and support team. Very responsive and loads of new features being added

Coleen was very helpful and patient when resolving this issue.

She is not alone, all of her colleagues at Careline Live have always been extremely knowledgeable and helpful on a range of issues regarding how I use the system.

Great company. Easy to use. Best carer platform we have worked with. The support team are great. Nothing is too much for them to sort out

Great service never have to wait long and always get help advisors on the other side.

No question is to big or small great team Coleen is great always helpful and chatty makes you feel at ease.

Colleen was extremely helpful in my query, was very patient as I was having issues with mobile access and we even pulled in Deana and a gentleman (sorry didn’t know his name ) involved to help with the issue, suitably impressed, a team effort, I did not feel rushed and was on the phone a while, thank you it’s going to help me immensely when I am out in the community and multi tasking managing the service- made my day !

Great customer experience. My problem was looked into and resolved within minuets. Careline are great and always ready to help.

Colleen has been extremely supportive to ensure our staff gained access to the Carer app. Thank you so much, we are very grateful.

The support team are always super helpful, giving clear answers and directions for any issues or queries.

Really great and friendly service, solved my problem for me and sent me simple instructions for me to follow, I would definitely recommend there service, great staff and polite

The representative responds very quickly.

Had an urgent issue and it was promptly resolved.

Support call logged -issue fully addressed quickly and efficiently in a friendly professional manner using easy to understand terminology excellent service

Customer support is great. Always very helpful.

The support I received was great. I felt confident afterwards.

Being a new customer to a digital care management system it can be quite a challenge when it comes to setting up the system for the first time.

It doesn't seem that way when you use CareLineLive!!!

The training and support so far has been great. I needed support when setting up client contracts. I used the online support function and within 5 minutes, Colleen had answered my query and put me back on the right track.

Excellent service team!