Contacted CS via web chat for a refund issue and got put through to Flora McGregor. She was absolutely fantastic!- listened closely, gave advice and promptly escalated the issue. Hoping to get a posit... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
My contact was Michell Bennet, he was very helpful and answered my email promptly. We couldn’t locate our meter to give meter readings, we received photos from my contact and was therefore able to tak... Mehr ansehen
Unternehmen hat geantwortet
Ewan sorted out your computer to accept my meter reading. Efficiently. However hold time to get though was like the bad old Covid days. I have been phoning for over 6 years and your dreadful Jazz musi... Mehr ansehen
Unternehmen hat geantwortet
Christopher Milligan Was amazing and went well out his way to sort out a billing issue. Swiftly signed me up on direct debit which i should of done years ago saving myself alot of hassle. Thank you!!!... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Castle Water
Vom Unternehmen geschrieben
Unlike many water retailers, Castle Water is not associated with any of the UK’s traditional water network owners. We are wholly independent. We only act in the interests of our customers and have an excellent track record of working proactively with water network owners to deliver the right results.
Our customer services are delivered in the UK and we have account management teams to support customers nationwide.
We operate extended hours: Monday to Friday, 8am to 6pm, and you can contact us in a variety of ways.
We operate extended hours: Monday to Friday, 8am to 6pm, and you can contact us in a variety of ways.
Looking to switch water supplier?
Vom Unternehmen geschrieben
- Switch to Castle Water and save on your fixed water charges
- Switch now to the UK's leading independent water retailer. Visit castlewater.co.uk/switch to get your instant quote.
Kontaktinformationen
1 Boat Brae, PH10 7BH, Rattray, Blairgowrie, Vereinigtes Königreich
- 01250 718700
- castlewater.co.uk
4,5
Hervorragend
26 922 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Christopher Mulligan was very good to…
Christopher Milligan was very good to speak to and he is a very professional member of staff. Well done Chris !
M Singh
20. April 2026
Bewertung ohne vorherige Einladung
I just wanted to take a moment to…
I just wanted to take a moment to express my genuine appreciation for the exceptional service I received. From the very beginning of the call, you were incredibly friendly, warm, and approachable, which immediately put me at ease. What truly stood out, however, was your remarkable patience. You took the time to listen carefully, never rushed me, and made sure I fully understood everything we discussed. That level of attentiveness is rare and deeply appreciated.
You went above and beyond to be helpful, explaining things clearly and thoughtfully, and ensuring that all my concerns were addressed. Your calm and professional manner, combined with your kindness, made the entire experience smooth and reassuring. It’s clear that you genuinely care about the people you’re helping, and that makes a huge difference.
In a world where customer service can often feel rushed or impersonal, your approach was refreshing. Your dedication, patience, and willingness to help did not go unnoticed, and I’m truly grateful for the support you provided. Thank you again for your outstanding service—it made a lasting positive impression.
20. April 2026
Bewertung ohne vorherige Einladung
Removed paper billing without notice…
Removed paper billing without notice from elderly customer and then sent first bill with threatening "Notice of Intended Action". Impossible to talk to customer service. Hopeless company
13. April 2026
Bewertung ohne vorherige Einladung
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Understanding my account
Castle water.
William Reid was very helpful and clear .
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Campbell,
Thank you for leaving us a 5-star review. We are pleased to hear that William was very helpful and clear when resolving your query.
Kind regards,
Ellis
Excellent Customer Service
Contacted CS via web chat for a refund issue and got put through to Flora McGregor. She was absolutely fantastic!- listened closely, gave advice and promptly escalated the issue. Hoping to get a positive response soon. Very professional and timely service. My engagements with previous agents were equally pleasant, will 100% recommend.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hi Jaltman,
Thank you for leaving us a 5-star review. We are glad to hear that Flora provided fantastic service, was professional and prompt when ensuring your query would be resolved.
Kind regards,
Ellis
Antwort von Castle Water
Hello Eli,
Thank you for leaving us a 5-star review. We are pleased to hear that Lauren was very helpful when resolving your query.
Kind regards,
Ellis
Christopher Milligan Was amazing and…
Christopher Milligan Was amazing and went well out his way to sort out a billing issue. Swiftly signed me up on direct debit which i should of done years ago saving myself alot of hassle. Thank you!!!
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Christopher provided amazing service and went out his way to ensure your query was resolved.
Kind regards,
Ellis
Horrible company to deal with
Horrible company to deal with, even worse customer service
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Dominic,
Thank you for leaving us a review and sharing your concerns. I want to assure you that your complaint has been escalated and will be reviewed accordingly. Our team will reach out to you shortly with an update and to ensure that all of your questions are answered.
If you have any further questions please do not hesitate to contact us via the portal or using our live webchat.
Kind regards,
Ellis
I contacted Castle water with my…
I contacted Castle water with my request and Leanne has dealt with this request very Quickly
Thank you
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hi Nigel,
Thank you for leaving us a 5-star review. We are glad to hear that Leanne was very prompt when resolving your query.
Kind regards,
Ellis
Water Meter Issue
Ewan was really helpful and hopefully we can get our meter upgraded as a result of his efforts.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are pleased to hear that Ewan was very helpful when ensuring your query was resolved.
Kind regards,
Ellis
The assistant on the end of the web…
The assistant on the end of the web chat was very helpful, and managed to sort my enquiry quickly.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Sue,
Thank you for leaving us a 5-star review. We are glad to hear that your advisor was very helpful when resolving your query.
Kind regards,
Ellis
Although I had to wait 20 minutes…
Although I had to wait 20 minutes before the call was answered Chris Friel dealt with my problem very professionally and in a friendly manner, resolving the issue in minutes.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hi Kathleen,
Thank you for leaving a positive review. We are glad to hear that Chris was very professional and friendly when resolving your query. We appreciate your feedback, as an alternative you can use our highly rated webchat.
Kind regards,
Ellis
My contact was Michell Bennet
My contact was Michell Bennet, he was very helpful and answered my email promptly. We couldn’t locate our meter to give meter readings, we received photos from my contact and was therefore able to take a correct reading, which had been estimated for some time.
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hi Jacqueline
Thank you for leaving a positive review. It is great to hear that Michell was very helpful and prompt when resolving your query.
Kind regards,
Ellis
When my tenant left my son informed…
When my tenant left my son informed them, the premises was empty for 4 months and we received no email saying that we owe money. I only found out when I came back from a trip a bill for £1,100 lots of late payment and add on fees where the original bill should have been about £150. When we complained they said we have to pay that they have been sending what we owe in an online portfolio. When they added excessive charges I was sent a letter to pay ir they will take action
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Manjit,
Thank you for taking the time to leave us a review and sharing your concerns.
Castle Water does not apply any later payment charges until a bill is more than 30 days overdue, and we send 2 reminder letters/notifications before doing so. The most effective way to manage your account is via the portal - this puts everything in one place, makes it easy to see your invoices and account history and to make payment. It also avoids any delay in delivery of invoices. We do this so you can receive your invoices as soon as possible, query them if necessary, and pay the correct amount
In order for us to investigate your account, we have requested some additional information through Trustpilot. Once we have received this we will be in touch.
Kind regards,
Ellis
Leanne Sinclair was great.
My exchange of emails with Leanne Sinclair has been very good She has replied to me quickly and answered my questions in a clear manner. Very refreshing when dealing with large institutions.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Mr Walmsley,
Thank you for leaving us a 5-star review. We are glad to hear that Leanne provided very good service, was prompt and well mannered when resolving your query.
Kind regards,
Ellis
Craig McWalter was very helpful with a…
Craig McWalter was very helpful with a billing issue. Resolved quickly and efficiently
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Joshua,
Thank you for leaving us a 5-star review. We are happy to hear that Craig was very helpful and efficient when resolving your query.
Kind regards,
Ellis
Carole Perikleous - superb service
Carole Perikleous was delightful - really professional, understanding and helpful. Made contacting Castle Water a painless experience.... apart from the 30 minutes waiting listening to jazz muzak!
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hi Deborah,
Thank you for leaving us a 5-star review. We are glad to hear that Carole was very helpful, understanding and professional when resolving your query.
Kind regards,
Ellis
Taking interest in the matter and understanding it and addressing accordingly.
Gentleman named Ewon was really good. He listened in the detail and addressed it in order without missing anything to close the call for today and future.5 Star ⭐⭐⭐⭐⭐
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hi Harshad,
Thank you for leaving us a 5-star review. We are pleased to hear that Ewan provided really good service when resolving your query.
Kind regards,
Ellis
Olivia from complaints team highly…
Olivia from complaints team highly commendable customer service !
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are glad to hear that Olivia provided great service when resolving your query.
Kind regards,
Ellis
Antwort von Castle Water
Hello Mariam,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor was very prompt when resolving your query.
Kind regards,
Ellis
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